Awesome place so friendly. Went above and beyond with the help I needed!! Highly recommend.read more

I had an emergency with one of my cats chocking and having a breathing problem. I called them and…read morethey took me with cat even before they opened. Thoroughly checked my cat and discovered inflammation in his throat and windpipe. He got antibiotics and a calming shot to keep him from stressing. He needed additional oral medication. He recovered within about 3 days. The cost was economical for my budget. Definitely recommend there expertise. They were very caring with my cat.

Very caring and compassionate team that has served our dog for the last 3 years. I recommend them…read morefor all your pet needs

We are very happy with Northlake pet hospital. Vets and all staff very friendly and helpful. I'm…read moregiving them 5 stars

Over the last few weeks, I've been through an incredibly difficult situation with my dog, Maggie…read more What she went through was heartbreaking, and as any pet parent knows, when your dog is suffering, emotions run extremely high. My original review came from a place of fear, frustration, and deep worry about her future. After meeting with the team at Lantana Animal Hospital today, I feel it's important to update my review to reflect the full picture. They took the time to sit down with me, listen, explain, and truly understand what happened from my perspective. What stood out the most is that they weren't defensive, dismissive, or focused on money--they were compassionate and genuinely concerned about Maggie's well-being. They acknowledged the seriousness of the situation, and instead of distancing themselves, they leaned in. They made it clear that they care and are willing to work with me however they can to support Maggie moving forward. In a world where veterinary care can sometimes feel rushed or transactional, I appreciated seeing the human side of their team today. While this journey has been painful and far from what I hoped for Maggie, I do believe they want to do right by her and are committed to helping however possible. I'm updating my review to reflect that compassion and willingness to help.

Second time bringing my old girl in! She is very anxious and does not like riding in the car…read moreeither! Office staff is super helpful and kind and very good with her! Will be bringing all 3 pups here from now on!

We have an older cat that needed dental work. She did not want to eat. When they gave her a…read morecheck-up they said it was critical. We entrusted them for her care. While she was in some pain, they gave her pain medicine. She is so much happier now. Tooth cleaning is not cheap but I highly recomnend Bartonville Vets to get a check up for your pet. We will see them again soon for our other pet.

Over the past 25 years of owning pets and working with multiple veterinary offices, this was easily…read morethe worst level of customer service I've encountered, and it's not even close. The issue stemmed from a simple and reasonable request. I had an unused prepaid service from the prior year for my pets' physicals. The service was never used and therefore cost the practice nothing. I requested that it simply be applied as a credit toward the same service this year and even offered to pay any difference in pricing. I also provided a legitimate and provable explanation as to why the service was not used at the time. Instead of being accommodating or even attempting to work toward a reasonable solution, the office was rigid, ununderstanding, and ultimately unpleasant in their responses. There was no effort to consider the situation beyond a strict, one-dimensional policy approach, showing an inability to apply basic judgment or common sense. After raising the issue, I received a phone call from a member of the receptionist team whose tone was condescending and dismissive. I was told they were not willing to work with me and that their position would not change. Shortly after that call, I received a brief follow-up email stating that my account had been inactivated, my pets' upcoming appointments had been canceled, and that I would need to find a new veterinarian. This was done without my request or agreement. Communication overall was abrupt and unprofessional, with no accountability or willingness to resolve the issue. The experience left a clear impression of a facility that prioritizes money over customer service, reasonable accommodation, and good business practice. The owner, whom I requested call me, would not. Again, pointing at poor service. To be fair, the office itself is very nice, the location is convenient, and parking is adequate. Scheduling appointments has always been easy, and their email and text reminders are helpful, so in that part of the business, they are doing something right. However, none of that makes up for poor communication, inflexibility, and a lack of professionalism. The inability to think beyond a rigid, one-dimensional approach also gives me pause when dealing with medical professionals who are often called upon to think more broadly and problem-solve complex issues that can be challenging to diagnose. I would strongly recommend looking elsewhere if you value responsive, thoughtful, and client-focused service.

We will be forever grateful for the support and care Dr.Pagano and her assistants, Amanda, Lauren…read moreand Sarah showed during our difficult time. Thank you so much for your time, love, expertise, and care on behalf of our sweet Brie . I don't know how we would have managed this without your expert care, kindness, and understanding as we struggled through the hardships of canine lymphoma. No matter how difficult it got, we knew we could turn to you for help, answers, and advice. Our sweet little Brie was always so happy to see you and the girls in the office, even when she wasn't feeling well. It spoke volumes to us that she wagged her tail through every visit, even during her final days.

Dove Creek Animal Hospital is the kind of place every pet owner hopes to find. They don't just…read moretreat pets--they treat families with kindness, patience, and respect. They understand how much our fur babies mean to us, and it shows in the way they go the extra mile to make sure both pets and their people feel cared for. My dogs have received outstanding treatment here, but what really sets the team apart is the compassion that comes through in every appointment and every phone call. I trust them completely and am so grateful for the peace of mind they've given me. I cannot recommend them highly enough!

Updated review: After a technician's error, Dr. Speed reached out to address the recent vaccine…read moremix-up involving my service dog. She accepted full responsibility without making excuses and clearly explained the steps taken to verify that my service animal would not be double vaccinated. I appreciated her honesty, professionalism, and commitment to correcting the issue and preventing it from ever happening again. Based on our conversation and the actions she has taken, I've accepted her explanation and feel confident moving forward. My service animal will continue receiving care at Trophy Club Animal Hospital. While mistakes can happen, if possible, always remain present while your pup is receiving treatment.

I have never been to a veterinary clinic as compassionate as this one. This clinic is tailored to…read moremeet all my needs. On days when I'm extremely rushed, they listen to me, accommodate my situation, and get me out as quickly as possible. Then there are days when I really need to understand everything happening with my pet, and they take the time to explain everything in detail. I can tell the staff is genuine from the care I receive. I have been coming here for three years and have had the opportunity to meet all the doctors. I feel reassured knowing that my fur babies are getting the best care because everyone is informed about what my dog is going through. We trust this clinic to prioritize my pets' best interests, especially regarding finances. Thank you, Trophy Club Animal Hospital, for caring for my two fur babies!

Affordable, caring, accommodating. Highly recommend!! Best vet clinic in the area. We have been…read morecustomers for years.

The vet recommended surgery for a hairline fracture, even suggested to amputate his leg if I can't…read moreafford surgery. This man was not kind only looking for money. My kitty 1 week in is already walking after he told me it would be 8 weeks if he got better. He should be ashamed.

These people are great and I've never had a bad experience. I've taken multiple cats and a dog here…read morebefore. Dr Lindsey is very nice and answers all your questions, techs are friendly

My dog ate a cooked chicken drumstick bone, and I was terrified. This vet helped my dog in a time I…read morewas scared and helpless. Thank you to the receptionist, the techs, and the doctors for your efforts, and giving me the best advice. If anyone needs a vet in the Denton area, I definitely recommend 100%

I have been going here with my two cats since 2014. I always get great service, friendly staff,…read moreconvenience, and professionalism. You can tell that they care and love their job and all animals. I wanna shoutout to Dr. Cassie Epstein for being the primary doctor majority of the time for my two furbabies and being gentle and awesome with her care. Definitely would recommend this place.

My +18 year old cat - my emotional support animal - finally got too sick to go on. Dr Wood & Dr…read moreEpstein were so kind during the last couple of years of his life. I am still missing him terribly but the Drs & Staff here made things a little easier. I am forever grateful to them all.

They took great care of my kitty! Re: Male neuter…read more Communication was great. Customer service was great! I got there at 8 am and there was a long line.

Where should I start? I will start from reading other peoples reviews. Each review was telling my…read morestory from the moment I drove my car into the parking lot and the staff came out to assist me with removing my dog from my vehicle. They took one look at him and knew he was bad off. They immediately took my baby and rushed him to the back and begin working on him. They allowed me to stand there and observe everything they did to my King. I am a medical person and I am familiar with the processes of triage patients with emergencies. The physician performed a sonogram and began to tell me my options of care. I had to make the most difficult decision in my life. I decided not to be selfish and to have my King put to rest. This facility not only comfort me, but my family as well. They gave us a room and told us to take our time, they offered refreshments and continually checked on us. They just went out of their way with compassion and concern. I have never experienced this type of Customer Service in my entire life. It made me and my family feel heard and understood about our wishes. Once my family completed our goodbyes and they put our King to rest, they comfort my family, some even shared tears with us. They gave us things to remember our baby boy King that I will cherish forever.This hospital will always hold a special place in my heart. This is a place that I would love to work at and be proud to say that I worked there because each and every person who works in that building are Gods angels, and truly care about the animals that they treat. I will always be grateful. I know this was God's plan because it all went perfectly. Yes, I left without a dog, but I now have a new family that I would cherish with my other pets. Thank you again to each and every one of the staff who comfort my family, who gave my comforting hugs and who helped my King. I pray that this establishment continue to employee such phenomenal people who I believe are Angels. I would recommend this pet hospital anyone will listen. I am forever grateful.