These people are great and I've never had a bad experience. I've taken multiple cats and a dog here…read morebefore. Dr Lindsey is very nice and answers all your questions, techs are friendly

My dog ate a cooked chicken drumstick bone, and I was terrified. This vet helped my dog in a time I…read morewas scared and helpless. Thank you to the receptionist, the techs, and the doctors for your efforts, and giving me the best advice. If anyone needs a vet in the Denton area, I definitely recommend 100%

I have been going here with my two cats since 2014. I always get great service, friendly staff,…read moreconvenience, and professionalism. You can tell that they care and love their job and all animals. I wanna shoutout to Dr. Cassie Epstein for being the primary doctor majority of the time for my two furbabies and being gentle and awesome with her care. Definitely would recommend this place.

My +18 year old cat - my emotional support animal - finally got too sick to go on. Dr Wood & Dr…read moreEpstein were so kind during the last couple of years of his life. I am still missing him terribly but the Drs & Staff here made things a little easier. I am forever grateful to them all.

My family's dogs were former patients of South Denton Animal Hospital and saw Dr. Cody for years…read more Throughout our time there, we repeatedly felt that our concerns were dismissed with comments like, "Dogs can just be weird sometimes," or, "Don't worry, these things happen." When I first adopted my dog, Clementine, a Chihuahua/Terrier mix, she began having severe episodes of bloody stool--sometimes passing only blood with no stool at all. As a first-time dog owner and a college student, I was understandably worried. I immediately took her to Dr. Cody with photographic evidence and asked whether I should change her food or if there was anything I could do to help. Dr. Cody told me that dogs can have sensitive stomachs and assured me the issue would likely resolve on its own. Although I left feeling uneasy, I trusted his professional opinion. The problem continued, and I couldn't stand watching Clementine struggle. Against his advice, I switched her to a food formulated for sensitive stomachs. Her symptoms resolved almost immediately. While I was relieved that she was finally feeling better, I couldn't understand why such a simple recommendation hadn't been suggested from the beginning. Similar experiences continued throughout the years we brought Clementine to South Denton Animal Hospital. At the time, the clinic's affordability and my trust in Dr. Cody kept us there. After graduating from college and moving away from Denton, I established care with a new veterinarian. The difference was remarkable. Appointments became thorough rather than rushed. They took the time to listen to my concerns, discussed preventative care, explained their reasoning, and worked with me to develop treatment plans when needed. It made me realize how different veterinary care could be. Our other dog, Scooter, had seen Dr. Cody since he was a puppy. Scooter was a mixed-breed terrier who generally appeared healthy, so most of his visits consisted of annual exams and vaccinations. During those appointments, we routinely asked questions like, "Is his weight healthy?" and "Does everything sound normal?" We were consistently told that everything looked fine. As Scooter got older, he developed a persistent cough and began showing signs of labored breathing. We brought him back to Dr. Cody, who attributed it to allergies and again reassured us that it would likely resolve on its own. No X-rays were taken, and no additional diagnostic testing was recommended. When Scooter's coughing continued to worsen, we remembered how our concerns about Clementine had been dismissed and decided to seek a second opinion from a newly opened veterinary clinic near my mom's home. During Scooter's very first appointment there, the veterinarian listened to his heart and immediately asked whether we had ever been told he had a heart murmur. We were shocked. Dr. Cody had listened to Scooter's heart during countless annual exams, yet this had never been mentioned. After X-rays and additional testing, Scooter was diagnosed with a collapsed trachea and Stage C congestive heart failure. By that point, his disease was already advanced. Rather than preventing or significantly slowing its progression, treatment focused on managing his symptoms and keeping him comfortable. His new veterinary team worked tirelessly for him. They monitored him with repeat X-rays, adjusted his medications as his condition changed, and gave us clear explanations every step of the way. Within a short time, we noticed meaningful improvements--his coughing decreased, his breathing became easier, and he had more energy. Sadly, despite their efforts, Scooter's heart disease had already progressed too far. Just six months after his diagnosis, we made the heartbreaking decision to let him go. He was only 11 years old. Many small terrier mixes can live several years longer, and I can't help but wonder whether an earlier diagnosis could have given us more time with him. While no one can know for certain what the outcome would have been, I believe that taking our concerns seriously, investigating his symptoms sooner, and performing appropriate diagnostics may have allowed treatment to begin earlier. I understand that, in hindsight, we could have changed veterinarians sooner. We carry that regret every day. But we trusted Dr. Cody because he was our veterinarian. We weren't medical professionals--we relied on his expertise, reassurances, and judgment. It has been about a month since Scooter passed away, and writing this review has not been easy. I'm sharing our experience because I don't want another family to find themselves wondering whether their concerns should have been investigated sooner. If you choose South Denton Animal Hospital, I encourage you to advocate strongly for your pet, ask questions, and seek a second opinion if your instincts tell you something isn't right.

The vet recommended surgery for a hairline fracture, even suggested to amputate his leg if I can't…read moreafford surgery. This man was not kind only looking for money. My kitty 1 week in is already walking after he told me it would be 8 weeks if he got better. He should be ashamed.

We will be forever grateful for the support and care Dr.Pagano and her assistants, Amanda, Lauren…read moreand Sarah showed during our difficult time. Thank you so much for your time, love, expertise, and care on behalf of our sweet Brie . I don't know how we would have managed this without your expert care, kindness, and understanding as we struggled through the hardships of canine lymphoma. No matter how difficult it got, we knew we could turn to you for help, answers, and advice. Our sweet little Brie was always so happy to see you and the girls in the office, even when she wasn't feeling well. It spoke volumes to us that she wagged her tail through every visit, even during her final days.

Dove Creek Animal Hospital is the kind of place every pet owner hopes to find. They don't just…read moretreat pets--they treat families with kindness, patience, and respect. They understand how much our fur babies mean to us, and it shows in the way they go the extra mile to make sure both pets and their people feel cared for. My dogs have received outstanding treatment here, but what really sets the team apart is the compassion that comes through in every appointment and every phone call. I trust them completely and am so grateful for the peace of mind they've given me. I cannot recommend them highly enough!

Very affordable dental cleaning. When I first adopted piper her vet quoted me +$1,000 for cleaning…read moreand extractions. I took her to Mexico for cleanings but they never wanted to pull her loose teeth. I found this place through google searches and made her an appointment since they are transparent about pricing. One thing that confused me was the receptionist saying I needed to do her pre-surgical blood work and a dental x-ray, and that I should do that before scheduling. I took her to a local vet and the blood work was $100 but I couldn't find anywhere that did just dental x-ray apparently the dog needs to be under anesthesia so there's no point bc they want to do x-ray and cleaning at the same time so they wouldn't do it. I called TCAP so ask if the x-ray was really necessary and a different receptionist said everything is optional so NOT needed. I wish the original receptionist was more clear about that bc all this pre-dental stuff stressed me out and it wasn't needed. Overall, at pipers dental cleaning the staff was very friendly and they sent me home with everything I needed for after care. Also they have very inexpensive vaccines which I will keep in mind. :)

I took my 11-month-old cat in today 6/4 to be spayed, and we left without our pet. We were called…read moreinto a room and told that after surgery she was waking up and then suddenly stopped breathing. I still don't fully understand what happened, and I'm left with so many unanswered questions. She was young, healthy, had no known medical issues, and had even received anesthesia before without complications. The staff members who spoke with us were apologetic, but the experience was absolutely devastating for our family. My 9-year-old cried the entire way home. Losing a pet is heartbreaking enough, but leaving a routine procedure without your family member is something you never expect. We are still trying to process everything and understand how this could have happened.

I do not write negative reviews lightly, but after today I feel other pet owners should be aware of…read morethe direction this clinic has taken. I currently care for over 21 dogs and have used Hooves and Paws extensively for years. In the last six months alone I have spent thousands of dollars here. They have handled nearly every aspect of my dogs' veterinary care -- including litters, C-sections, puppy evaluations, vaccinations, tail docks, dew claw removals, sick visits, and routine exams. In addition to owning many dogs, I am also a breeder and active exhibitor in the conformation and performance dog world, so veterinary care is something I take extremely seriously. I also own a grooming business and have referred many of my grooming clients, friends, and family members to this clinic over the years. Because of that long history and the amount of business I've brought through their doors, what happened today was incredibly disappointing. My dog has been urinating on herself and I suspected a UTI. She was last seen at this clinic about three months ago, so she is an established patient in their system. I called the clinic first thing this morning and asked what I needed to do. The receptionist told me I could collect a urine sample and bring it in for testing. So I did exactly that. I drove there with the urine sample, only to be told when I arrived that they would not test it unless I paid for a full exam as well, despite the fact that the dog was not even with me and I had followed the instructions I was given over the phone. Had I been told an exam was required, I would have simply brought her in so she could receive the treatment she likely needs. Instead, because of the incorrect information I was given, she now has to go another day potentially uncomfortable and possibly in pain while I make other arrangements. This is exactly the kind of experience that has become more and more common since the clinic went corporate. Prices continue to climb and it increasingly feels like clients are being nickel and dimed at every opportunity, even when it contradicts what they were told beforehand. What is most frustrating is that this situation could have been avoided with simple transparency. Had I been told on the phone that an exam would be required, I would have scheduled one or made other arrangements. Instead, I wasted my time making a trip based on incorrect information. After years of bringing significant business to this clinic -- both personally and through referrals -- today was the final straw. I will be moving all of my dogs' care elsewhere, and unfortunately I can no longer recommend Hooves and Paws to my grooming clients, friends, family, or fellow dog owners in the community. When a long-time client who manages a large number of dogs and regularly refers other pet owners feels this way, it should be taken seriously. As someone active in the breeder and dog show community, conversations about veterinary care come up frequently among fellow exhibitors, breeders, and pet professionals. Experiences like this inevitably become part of those discussions, which makes situations like today even more disappointing.

Do not go to Hooves and Paws Veterinary Clinic in Aubrey, Texas. I am writing this as a long-term…read moreclient with extensive experience, not a one-off complaint. I have been a client of this clinic for nearly 10 years and am a large breeder of Bernese Mountain Dogs, with 22 dogs historically under their care. My facility employs multiple veterinary technicians, and I have been involved in well over a dozen C-sections across multiple dogs. I am familiar with surgical risk--but also with how communication, consent, prognosis, and cost escalation are supposed to be handled. This clinic is not the same practice it once was since being sold to a multi-clinic corporate group. I have now lost two dogs in situations connected to this clinic, and the same veterinarian, Dr. Gatlin, was involved in both cases, despite my explicit instructions otherwise. On October 18, 2025, my dog Mazzy underwent what should have been a routine C-section for a singleton puppy. She had previously had a C-section without complication. The surgery was performed by Dr. Gatlin, and Mazzy died on the table. No clear explanation was provided. I later had the anesthesia and surgical records reviewed by a trusted anesthesiologist, who stated that anesthesia monitoring and management were not handled appropriately. Based on that review, I believe her death was preventable. I continued using the clinic only because of Dr. Lensey, whom I trust, and I made it absolutely clear that Dr. Gatlin was never to touch my dogs again. That directive was ignored. On January 6, 2026, I brought another dog, Nala, in for an emergency C-section, consenting to the standard cost of $1,500-$2,000. During surgery, Dr. Finch called to say the C-section was complete but a bowel blockage was found, likely something ingested (possibly a bandana). He stated he did not believe a bowel resection would be necessary--only an incision, removal, and closure. After that call, three hours passed with zero communication. Only after that silence--and after surgery was already underway--did Dr. Gatlin call to say the obstruction was actually linear and that a bowel resection was required, a fundamentally different and far more severe procedure. She referred to this escalation as a "two-for-one," which minimized both the medical seriousness and the financial impact of changing procedures. At no point was I told: * Nala had less than a 10% chance of survival * The surgery would be extremely invasive and painful * Survival would likely involve significant suffering * That the scope, risk, and cost had fundamentally changed I was never given the opportunity to make informed consent before the procedure escalated. Checkout totaled over $4,300, more than double expectations, with a significant portion billed to Dr. Gatlin, the veterinarian I explicitly barred from my dogs. I was then told transfer to an emergency clinic would cost $2,000-$3,000. Upon arrival, the ER informed me the real estimate was $4,000-$8,000 and stated this was not the first time they had received cases from Hooves and Paws where severity had been downplayed prior to referral. Nala died approximately six hours later. I understand that complications happen. What I cannot accept is: * Explicit directives ignored * A three-hour communication blackout during surgery * Prognosis, suffering, and risk withheld * Costs drastically escalating without transparency After nearly a decade and dozens of dogs, I am confident this reflects a serious change in how this clinic operates. I have taken my business elsewhere and feel obligated to warn others. Two dogs lost. Four puppies orphaned. Clear instructions ignored. Critical information withheld.

Dr Metzler was very kind and compassionate when dealing with a feral cat we had recently tamed…read more She did an their office. excellent job of keeping him calm during the exam. We had previously seen Dr Seymour and she did a wonderful job with our other cat. I would highly recommend this office

Unqualified and more interested in running tests to run up a bill. Gave my dog meds and said if you…read moreneed me, just call. My dog had a reaction to the meds and no one was available. Had to take my dog to the emergency vet in Lewisville. It was too late. My dog died as a result. Zero stars if it was possible.

Amazing facility and staff. First time owning a pet, and first vet experience and it far exceeded…read moreexpectations. Dr. Jones was gentle and sweet with my guinea pigs and explained a lot of care requirements along with just their typical check up. I was also shown adorable lemur babies so that's always a plus. Great experience I would recommend to anyone in the area.

different owners-not even close to the same culture and care for pets…read moresloppy, dirty (fleas jumping on the floor!!) front desk ladies still pleasant and the only positive here-and then it all falls apart Vet doesn't even make eye contact and talks in complicated circles of misinformation and nonsense-so impersonable, liberal, inconsistent, expensive, inauthentic-and total disrespect for my time! waited 1.5 hours!!! unacceptable such a shame this place used to be amazing and took impeccable care of my dog