My experiences were similar to what Lyza described in her review. I saw her previous review, which made me hesitant at first, but since the other chiropractor I was interested in didn't take insurance and Dr. Ben had so many great reviews, I decided to try my luck here. Don't make the same mistake I did. I've copied below the complaint I filed with the Board of Chiropractors (too lazy to retype out my thoughts/experiences). My goal isn't to destroy his career, but to protect others from the misconduct and extreme discomfort I experienced.
"I believe that Dr. Ben Moshrefi conducted professional misconduct during the two appointments I scheduled with him. I am filing this complaint with multiple griefs:
1) I understand that optimal use of his scope device requires direct contact with bare skin. I was not forewarned prior to the process that my shirt would be completely lifted up in the back, exposing my undergarments, nor that my bottoms would be pulled down so the bottom of my sacral spine could be exposed. Notably, I presented to the clinic with neck pain and was also not expecting any evaluation of my lower spine at that time. As a healthcare provider, I have been trained to always inform my patients of the purpose and expectations for each session. Dr. Moshrefi demonstrated gross ignorance of the comfort of his patients (especially those who are female) when performing such evaluation.
2) Upon positioning me for my lumbar spine X-ray, my shirt was again completely lifted in the back (Dr. Moshrefi even had the audacity to tuck it into my exposed bra). I have had full spine X-rays performed before so it is to my understanding that my bare back does not need to be exposed in order for my body to be positioned correctly, nor do my upper buttocks need to be touched. Additionally, I am not well versed in radiology, but I am also concerned that no protection was offered for any X-rays performed.
3) Beyond the multitude of instances in which my shirt was repeatedly lifted, Dr. Moshrefi also
placed his fingers near my tailbone area far too many times for my comfort. I understand if once
is necessary for evaluation (if even that), but repeatedly pressing against that area of my spine in order to "demonstrate" to me the increased pressure in that location is unnecessary and undesired.
4) My greatest complaint against Dr. Moshrefi is a clear example of gross misconduct. While
preparing to adjust my lumbar spine, Dr. Moshrefi again lifted up my shirt, rubbed my lower
lumbar spine (again as if to demonstrate to me where my own spine was), and brushed his hand
against my rear end before adjusting my spine. This action was clearly not an accident in any way
and by no means necessary for care.
I have been to a couple other chiropractors, and I can safely say that none of them acted as
indiscriminately and unprofessionally as Dr. Moshrefi. I am not the first patient of his to come forth with such a story, and I worry that there will be or currently are others in similar situations."
As a side note, the clinic also does not engage in safe Covid preventative measures. No masks are worn or required... extremely concerning for a small clinic that sees so many patients each day. read more