I dealt with Brian, his response was quick. His demeanor was…read morewelcoming and ready to make the sale. My experience was pleasant. I chose the 2019 Chevrolet Silverado 1500.

was looking for a car and found model I was looking for at Carwise for a good price. Sales rep…read morewas good. once I started signing paperwork things got worse 1. told me there was a second key FOB in the back - then when they could not find it said it never existed. Cost to replace $800 2. did not have licence plate holder and were unwilling to provice one. 3. Sales manager was arogant and not helpful. 4. turns out car was from Canada and US dealerships will not service it, Including working on a recall. The VIN is not listed in any of the US databases. Part numbers in US are different. The Genisis connect (satelite services and remote entry, etc,) does not work with US based mobile services. basically, you may find a good deal there but they are not customer service oriented if you have issues.

From the first contact with City Chevrolet of Graylake, IL to today I have received nothing but…read moreoutstanding customer service and compassion! Alex was my first contact and was extremely helpful in securing my vehicle which was in transit. When my vehicle arrived I received a call immediately. When I arrived to test drive and purchase, again the customer service was exemplifying! John was my main contact and showed compassion and care, Eddie then completed the process of test drive, paperwork all the way through completion. Eddie then blessed me with additional time to educate me on a 2023 vehicle (My trade-in was a 2004...imagine the difference)! I would highly recommend this dealership as fair and would purchase from them in a heartbeat!

I purchased a car earlier this year from City Chevrolet of Grayslake and paid full retail price for…read morethe car. I was told the car had 2 tires replaced and the front end was aligned. The front brakes were replaced! SO, I just want the next consumer to know what kind of tactics that this dealership will go to save a dollar at the consumer's peril. If you align the front end and after a test drive that you will notice that the front struts are totally shot. When they did the front brakes, they only replaced the pads and when the rotors are out of spec in parallelism and thickness they tend to eat up new pads in very short order and don't brake very well either! All four wheel brakes are really bad, almost dangerously bad in this regard. They replaced two tires but the other two were badly worn and with serious tread cracking. I am looking at thousands of thousands dollars in repair costs with two new tires and a four-wheel brake job and to add insult to injury I need both front struts replaced!! So much for paying full retail price for a fixer-upper

Good professional dealership .Prices are very reasonable. Bought car with out any problems…read more.Customer service is phenomenal.

From the owner: Friendly sale car!!read more

Would not honor the Website pricing they tried to sell me a car that was overpriced with money…read moredown, and I went to another Honda dealership were, they offered me a better car for less money and no money down. 100% scammers clowns total waste of the day although I got a better car and a better deal somewhere else you probably would to!!

I bought my car here and had a good experience with the sales team, however I've had my car in…read morethere twice for battery issues (car battery was dead in the morning) and an issue with my media/sound system and the service team said there's nothing wrong, perhaps I left the car on and that drained the battery. (Not to mention the first time I took it in, they lost my key!) I took it to another Honda dealership and after the regular testing came back fine they assigned a master mechanic diagnosed it with a parasitic battery draw somewhere and are currently fixing it. The car is still under warranty and they were determined to find the issue for me.

Pleasantly Surprised. Had an unhappy relationship with Gurnee Hyundai over my 2020 Santa Fe (oil…read moreconsumption) and wound up trading it in on a 2026 Santa Fe (actually LOVE this vehicle). Thrilled to find that the "New & Improved" Gurnee Hyundai is exactly that; New & Improved. Staff were pleasant (Service & Parts), and leadership honored a promise made by someone who no longer works there. From the shuttle driver to the service writer, to the mechanics, my experience 6/10/26 could not have been better. I sincerely hope this is the new normal! I was blessed by their commitment to service.

Our college-age son's vehicle wouldn't start, so we had it towed to Gurnee Hyundai for diagnosis…read more The service department told him the car needed a new engine for approximately $14,000, or a rebuilt engine for $13,000. Wanting a second opinion, we took the vehicle to another mechanic, who determined that the engine did not need to be replaced. They correctly diagnosed the issue and repaired the car for substantially less. Unfortunately, this is the second time we've experienced what we consider questionable service practices from this dealership. Based on our experiences, we will not return and cannot recommend them.

I was looking for a car & called Zieglet.. They were very…read moreresponsive.... Told them the price was less in Milwaukee. Salesman, Jimmy Palmiano called back ... As said no problem we can meet it. Went in Jimmy was very polite & took care of the purchase price. Left very happy & satisfied with new vehicle.

We have mutliple Nissan vehicles and they don't seem to care that they have now lost our business…read more After a service advisor did not remove a service we told them not to do, we were charged for it anyway. When I called to speak to the manager, he never bothered to return the call. If you don't have the courage to admit an error, you don't deserve our patronage.

I bought my new Ford Edge at a different dealership, but go here for all my service needs. It's…read moredefinitely out of the way for me to go out to this particular dealership/service shop as there are several much closer to me. However, they have treated me exceptionally well for the last several months. Let me explain. I bought my car from the Al Piemonte Melrose Park location. They suck. Anyway, my wife insisted I get the oil change package (I hate going to the dealer for oil changes, so I was dreading going to any location for this service. I have a great mechanic who does a great job with oil changes (https://www.autosolutionscenter.com/), so I was bummed that I was stuck with the dealership. Anyway, a few months into ownership, I got a letter about a recall and that I needed to bring my car in to get it fixed. I hate the Melrose Park location, so I put it off. I then got an email from Gillespie On The Go offering to come to my house to fix the recall. Okay, now we're getting somewhere. I asked if they do oil changes and I had the package, so they came out and did both. And in under an hour. I had them come out for another oil change. They said they had to charge me because I have to bring my car in. So I paid, but need to check as the service department told me that's not true, but they wanted to double-check on it. I also had an issue with the CarPlay not connecting in my car. They sat with me for an hour and a half to figure out the issue. We collectively figured it out, but they didn't charge me. They have such an awesome service staff. I will always go to them over other locations depite being nearly a half hour away.

Made an appointment to look at a vehicle when I arrived. They sold a vehicle and I drove an hour to…read morethis dealership would never recommend coming to buy here, they will sell it underneath you.

Most of the staff are very friendly. A few visits back I did have one of them send me a very rude…read moretext but that person is no longer with them, and rightfully so. I always service my vehicles here and recently purchased a new ascent. I had also purchased several of their premium insurance add-ons. I went to the service area for a windshield ding, tiny door ding, and my passenger mirror dimmer was broken. They sent me to their other service area for most of it. I was then told they were unfamiliar with the insurance I purchased, even though I bought through them. They said I had to call a number which I did. The rep I spoke with explained that it was the service department's responsibility to call and initiate. Service also sent me back to the dealer because they don't work on mirrors. So I go back and all the mechanics have left for the day. So I make an appointment for the next day. Same story, different day. Franco tells me I have to call the number and initiate a claim. Franco eventually takes pictures while the mirror is being looked at and says he will get on it. I'm waiting for about 2 hours on the mirror and they find a pin sized mark from what they guess was a rock and they say they can't do anything because it's cosmetic and that the cosmetic damage needs to be fixed first. So at this stage it seems they didn't even address my initial concern. Which was what looks like a huge internal crack barely visible but more importantly, the dimmer is only dimming half the mirror and it makes it difficult to see out of when driving. Then they try to charge me around $500 for it. Mind you I've had this new vehicle not for very long. I explain that I was under the impression that this was covered under my warranty, either regular or the others that they sold me and that I was not prepared to spend that. I'll say it again - they said they wouldn't address the dimmer malfunction which I assume they are blaming on this pin sized mark which cannot be seen by the naked eye. Then he says they still have to charge me for the inspection which is $250! They ultimately waived the fee but the way I've been nickel and dimed here is ridiculous. Meanwhile, I go back to Franco a couple hours later and he says he hasn't called anyone yet but he would get on it later in the day. It has been over a week now and I have heard nothing from anyone. I regret purchasing from this dealership with all the hassle I've been through over the years of being a local and regular customer and I would honestly in good conscience not recommend them. They could make this right but there is clearly no effort or desire for them to do so, unless I sink more money into them. So, for the time being, I can either give them $500 on top of the $55,000 plus I've already given them which may or may not even address the dimmer malfunction which is what I needed and asked to have looked at, or I can live with it, along with the cosmetic issues I currently have on my new vehicle. Beyond disappointed!

Buying a car in Chicago, Illinois, is different than buying a car in Houston. Winter readiness is…read morekey with features like heated seats and steering wheels, remote start and all wheel drive. Features that my daughter's 2010 Ford Escape did not have. So when we decided to buy her a new car, we test drove the Subaru Forester that she was considering in Houston, but ordered it to be purchased from Liberty Subaru. They were so nice. Worked with us to coordinate the features that would keep our daughter safe navigating in Chicago and the Midwest, especially during the winter. Pick up was great. Drove from Chicago to purchase the car and then test drove with one of their salesman through a park who explained all of the features. So helpful. Buying a car can be stressful, especially coming from another state, but Liberty Subaru made it a pleasant experience. Thank you!

Excellent service as always! Jamie from Service provides exemplary customer service . He provided a…read moreloaner vehicle because my service appointment was over several hours. Michelle is extremely knowledgeable and very patient during the car purchase process and goes above and beyond to ensure customer satisfaction. We have had the same service over the lease life of our Lincoln we are purchasing the car today. Please give a shout out to William Elliott who has always provided Amazing Auto Delivery service. Thank You Libertyville Lincoln The Fagans Lake Zurich Il

Only because I couldn't give them a 0 star. The staff is very rude especially the service…read moredepartment and assistant GM. Told me that tires I bought on their recommendation and then went bald after 24,000 miles were not their issue. Said I would have to take it up with manufacturer! In addition, told me that my driving caused the issue. Buyer beware at this dealership, they don't care about their customers!! I will never purchase another car from them.