Nice guys (on the surface) and good prices. Customer service and keeping their word... not their strong suit. Needed chipper machine work to be done. What started out as "lets put you on the schedule, set an appt for a specific time", turned into "we'll try to make it if we finish up around the shop and our guy has time". That's not a summary... that's Robby's words! Followed by... "maybe tomorrow, but not sure". Bottom line, any "service" they offer is second to tasks around the shop, equipment SALES, and maybe firewood. I suppose if you don't really care about your own schedule or what you asked for gets done at all... by all means, give these guys a call! And then there's the chipper I rented, since they couldn't be bothered to show up. I can't believe I actually decided to rent from them. I was blinded by the considerably lessor price they had compared to HD, Lowes, or even Talisman. I live 15 min from their shop. Picked up the chipper 1.5 hrs. before they closed for the day. Highly unlikely anyone else was going to show up for the day to rent THAT, much less the others just like it sitting in the yard. I brought the chipper home, found that it was simply just going to be too dangerous to position the chipper to actually use. Never even turned the key to run the machine. Literally... ZERO time put on the machine. Called them about the time they were closing to let them know, they said sure... bring it back and "we'll figure it out". Only thing they figured is they wanted to keep the $200+. Their logic? "Well.. it left the yard. Well... we had to fill out the paper work. Well, he had to grease the machine to get it ready." Literally, again... Robby's words! Collectively, all of this took 15 mins... not that it should matter. Wound up getting 1/2 the money back... which took 20 mins. worth of conversation and convincing. Unbelievable these guys... Customer Service is really measured when things are not black and white. These guys failed. read more