Food is good but service is so slow. Been here since 1:10pm and it's now 1:54pm still no food. Stood in line 30 minutes, then ordered through app and it said ready by 1:40pm. Still waiting. Along with several others. Just waiting. read more

Ordered to-go steak bowl, with extra corn, hot sauce and Cilantro Lime sauce etc. There was no corn, neither sauce and MAYBE 5 pieces of steak. Very disappointing. I love Chipotle and only get it once every few months. Will be going to Maple and Ridge from this point on. read more

Make sure you go to a different location. I've tried multiple times to get orders and they're either out of the ingredients or they're behind so far that you have to call and try to get a refund. I hope that management reads this review and figure figures out that there's a problem. read more

I won't go here again. Every time I go it takes FOREVER and their service is just bad. They are out of things and over charge. I eat chipotle twice a month at least. Do yourself a favor and drive to the one at maple and ridge. Even if it's out of your way it's worth it and you'll Save time. It's usually 20-30 minutes to get through this one. Tonight was 40 for me and they were out of chicken, white rice, veggies and the guac was BROWN! read more

My bowl was half filled and like 3 pieces of chicken. My food was also cold when I picked it up from mobile order. read more

Chipotle Mexican Grill - Mexican Near Me - Wichita, Kansas

They started to make my bowl without paying attention to what I said I wanted in it. They were just dumping random ingredients in it. When I said that wasn't what I wanted, the woman with the blonde ponytail decided to remake it and then did EXACTLY THE SAME THING!!! They skimped on the cheese and gave my kid a half-wrapped burrito with filling coming out of it. They don't have any spoons, someone dumped soda in the forks, and they can't be bothered to give us silverware, so I guess I'm supposed to eat the bowl with my hands. This place is also messy, and the tables are sticky. Go to a different location. ETA: There's a chunk of hard undercooked rice in my bowl. read more

Chipotle Mexican Grill - Chunk of hard undercooked rice that was in my bowl. - Mexican Near Me - Wichita, Kansas

My online order took 25 minutes more to be completed than the original pickup time. This is how much vinaigrette I got along my food. Will not be returning to this location!! read more

Chipotle Mexican Grill - Mexican Near Me - Wichita, Kansas

DO NOT ORDER CARRY OUT from this location! This is probably the 3rd or 4th time this has happened at this location with the same results. Got home, opened the bowl and not even 1/4 full. Whoever owns or manages this spot needs to start paying attention. The 1 star reviews left are 100% accurate. read more

Chipotle Mexican Grill - Picture of our carry out order before we've eaten anything. - Mexican Near Me - Wichita, Kansas

We stood in line for 20 min before ordering food. The ice was out in the ice machine, all the forks were gone, the tables were all dirty and both trash cans were overflowing. Someone needs to be in charge of taking care of the dining area!!! There was also a huge line of people off to the side waiting for their on line orders and most of them were waiting the entire time I was there. Very inefficient and mismanaged. read more

honestly pretty skimpy portions compared to other locations. Disappointed especially since we paid extra for more protein but clearly did not receive it. read more

This review is along time coming. I've had so many bad experiences here over the years but yet we still kept going back. Only because it's the only one on the NW side of Wichita. Chipotle on Maize Road (Wichita, KS) is consistently awful and clearly poorly managed. The staff is extremely slow, disengaged, and unmotivated. There is never more than one person working the food line and if so they work just as slow, even when the restaurant is packed. Everyone else stands around moving at a sloth-like pace while customers wait. They are constantly out of food. Why?! Refusing to "make sour cream" at 8:30 PM when they're open until 10-11 PM is dumb.. that's your job. Even the cooks move painfully slow, causing long waits every visit. We recently waited 30 minutes for a to-go order that was never made. The place was full of people waiting, and only then were we told they were out of rice. No apology. No solution. Another time we waited 10 minutes for fresh carne asada, only for the employee to ignore the fresh batch behind her and scoop older meat from the to-go line instead. Completely pointless!! To-go orders are always skimpy, with very little meat. Full price for half portions. The restaurant is never clean..dirty tables and overflowing trash cans. And if you ask for a refund, they can't do it in-store. You're told to call 1-800-Chipotle, where gift cards aren't refunded..only food vouchers and customer service representatives you can't understand! This location shows zero respect for customers' time or money. Avoid it!! read more

I placed a carry out order online at 6:15 to pick up at 6:40. When I arrived at 6:40, there were approximately 15 people waiting for untimely carry out orders creating significant confusion and congestion in the restaurant. My order was not ready until 7:10. When I arrived at home, I found that I was missing the large queso I had ordered. read more

Standing in here eating a sandwich I had to go pick up from Starbucks next door. Currently only one person working on the line because everybody got moved to the back to complete to go orders. There was roughly 20 customers waiting for to go orders when I showed up for my order To be completed at 7:30. It is now 7:50 and that line is down to around 10. The app still shows that my food has not been started yet. This location is probably one of the highest volume locations in town. They should probably staff it more appropriately. My recommendation would be motor offer to go orders if you can't manage both to go and in store. This is ridiculous! read more

WORST SERVICE and MANAGEMENT ever. DO NOT GO HERE!!!! Always out of food. Line takes hours. Will double charge you, check your receipts!

Genuinely terrible service and has been for at least 2 years. Routinely 1 or 2 people running a 4 person line during busy times. for pickup orders counted 10 people waiting on orders.... Insane. read more

They are very unorganized. Everytime ive ordered online they add something i didnt ask for. I made an online order at 11:00 and didnt receive it till 12:15, and after all that they added an item into my food that i didnt ask for. I even gave a $3 tip and they were VERY rude. read more

The line was 30 minutes long and they had to cook chicken and by the time I got to order they were out of chicken agin and I had to wait 30 more damn minutes the staff was really rude and the floor was discussing and i took one bite of my bowl it had a bone so I'm never going back. The ambience was loud and annoying bad experience read more

The young lady up front October 16 around 2:20pm was very rude and did not acknowledge us whatsoever. She was cleaning the counter and took her precious time. Didn't once make eye contact or look up at us when we were right in front of her. Had us waiting for a good five minutes. Very disappointed. read more

The food is good WHEN YOU GET YOUR TOTAL ORDER. When you find are missing an item on your pickup order, you have to go back to the store to resolve it because you cannot call and talk to anyone. TERRIBLE CUSTOMER SERVICE. It's no wonder their stock is dropping like a rock. read more

Well I gave this location another try after two year of going to different locations. Never thought this location could get any worse, but somehow it did. Please chipotle just give this location up... time to move on read more

Service is terrible everytime, absolutely looks like no one wants to be there everytime. They give you half a scoop of everything like it's coming out of their pay check. This place needs to be evaluated and reset because it's terrible. Ridge location is slightly better but still rough on portions for no reason. $40.72 for a burrito and a bowl because i have to ask for double chicken for their terrible portions. also an employee is definitely high off of weed and didn't try to hide it at all. read more

I have repeatedly tried to give this location a chance but I'm officially done. My pickup order is never ready at the confirmed time, the place is not clean, and my order was incorrect again and I had to go back to get what I paid for. I don't usually do reviews but management of this location needs to step it up. read more

We went to a quick family lunch. We walked in as an announcement was made and did not hear what was said. When we were giving our orders, the employee rudely stated "I already announced we were out of chicken". Then repeated the same attitude throughout our entire service. She was rushing each of us, and had a rude attitude the entire time. When we got to pay, it seemed like the cashier was trying to make a difference but it didn't seem to help. The whole restaurant seemed messy. We came at 11:45 and they were already out of chicken and that seemed to be very weird.. read more

ordered online. supposed to be ready at 6:50. walking out at 7:23 They were out of chicken. Not sure how you are out of chicken and steak at Chipotle!!! read more

The burrito Bowl was so empty. It seems like they are rationing. This is not worth $17-20. That is half of the usual guacamole portion. Bowl was not even filled. Terrible. read more

Chipotle Mexican Grill - Chipotle bowl - Mexican Near Me - Wichita, Kansas

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This chipotle is an abomination. None of the employees seem like they care to even be here, which I understand working a stupid dead end job like chipotle for a lady in her 50s. She wouldn't even be a good fit at McDonald's with her attitude. Her sighs and eye rolls after every order made the line take 3x longer than it should've. We don't normally choose this chipotle, but I will now be going out of my way to avoid it. read more

Eh. Could have went better. One thing that was hurtful early was the staff didn't do a very good job of beating back the crowd. The wait time with a long line was 23 minutes - which I'm fine with but the staff seemed to let the crowd get them off their game- and there was no real sense of urgency in terms of getting people through the line and out the door. In terms of cleanliness, things looked fine out on the floor and in the seating area, but with the crowd- the topping area for the staff was very sloppy and looking into the cooking area things were everywhere and really sloppy looking. I got the bowl with tortilla in the bottom- chicken, fajitas, mild, corn, sour, cheese, lettuce, just the fountain drink, thank you. In terms of food and the chicken- the cuts of chicken was the biggest I have seen at any chipotle. Ever. The ingredients were good but in terms of cleanliness and wait time - was pretty average. read more

Chipotle Mexican Grill - Mexican Near Me - Wichita, Kansas

Here's the scoop on this Chipotle, The Good: all items stocked even during rush hour, all items fresh, all items cooked correctly including the rice which some Chipotle undercooked rice, pleasant and helpful staff helped me choose my dish based on what they thought were the best items. The Bad: more expensive than Qdoba, guacamole is extra charge(Qdoba it's usually free), homeless person outside. I'd say this is an above average Chipotle. Thanks to the helpful and awesome staff. read more

Chipotle Mexican Grill - Rice, beans, shredded beef, Pico, corn salsa, and thats it. - Mexican Near Me - Wichita, Kansas

They barely put chicken into my bowl like 5 pieces i had to ASK for double chicken they were rude to my boyfriend and i we paid $38 for 2 bowls when it normally should only be about $25-$28 the lids were out of stock ice all over the counter over all never coming back to this location it's the same every time and our food is cold. read more

I'm always down for some Chipotle! It is a store away from Starbucks, so it was a nice study break to go enjoy a bowl. We ordered a chicken and fajita bowl from their online app, and it took ~10 minutes for it to be prepared and ready to pick-up. Unlike most locations I've been to, they gave such a generous amount of chicken and toppings that our bowl was packed! I'm telling my cousin and her co-workers to come here for their quick lunches. read more

Chipotle Mexican Grill - Chicken and Fajita - packed full - Mexican Near Me - Wichita, Kansas

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This Chipotle location had good food but most of all provided incredible service. The staff was extremely helpful and friendly, they aimed to please their customers. read more

Chipotle Mexican Grill - Chicken Bowl - Mexican Near Me - Wichita, Kansas

We all know what they serve. The food is good. This building NEEDS management and maintenance. The entire dining room was filthy. The floor, the tables, and the chairs had obviously not been cleaned all day. The men's bathroom was disgusting. The urinal was out of order. The sink was dripping and rusted. The floor was gross and the door doesn't open or close properly. read more

Love the food, but HATE how slow this location is. I've been coming here for years and it is definitely tapered off quite a bit on customer service. It's clear that they're understaffed and leverage less headcount for multiple roles. The person running the register is also currently handling online orders. So it just bottlenecks the line. The person doing the condiments is busy and clearly requires two people. They keep going to the back of the kitchen because they're understaffed back there as well. We came recently and it took us 45 minutes just to get through the line. Ugh Note: other location aren't nearly as slow. read more

Came in for lunch on a Sunday, was over 10 foot from the food counter had masked lowered then my nose and the lady got onto us for our masks all while she has a hickey on her neck. Then we got bowls and the brown rice was crunchy, they were out of one of the soda syrups. Watched as numerous occasion said lady and the gal beside her were busy gossiping instead of taking care of customers. P.S. I am fully covid vaxxed... read more

Would not order mobile or online takes an hour past the time you were promised awful. Place don't recommend

3 staff members not wearing their masks correctly they are under the nose which does nothing to prevent anything. Might as well not wear them at all. Also the lobby tables needed cleaning. The one with the back facing the camera was the third one. On a plus the food was really delicious. read more

Chipotle Mexican Grill - 3 staff members not wearing their masks correctly - Mexican Near Me - Wichita, Kansas

I have my chipotle craving every now and then. Today happened to be one of those days. A quick, easy, and healthy (depending on how you customize your order) meal. This location can get really busy with the line wrapping around the store, so I tend to order on their website to avoid the line. This location in particular always cook their protein perfectly and has the freshest toppings! They also tend to load your bowl, filling it to the brim, which is really nice as some chipotles skimp out on the base, protein, and toppings. Good, friendly service. An area for improvement: Restrooms could be cleaner. read more

Online orders are never on time, would say if you are wanting to eat at 5:30 tell them you will be picking up at 5. My pick up today was 5:10 and actually got my food at 5:30. Last time I paid for double meat and got exactly 4 pieces of chicken. This will be the last time I eat here and its sad cause I love the food but customer service means nothing read more

I used to love the Quesadillas from Chipotle but ever since they started folding it differently all you take a bite out of is tortilla. Also with the way it's folded once you do get to the good stuff in the middle you only get chicken on one side and cheese on the other side instead of a combination of all of it like it should be. read more

Every time I come to get the advertised Al Pastor your are out. If you aren't going to keep an abundance of it, don't advertise it.