We ordered to go and it came out just a couple minutes past our order time--the place was packed at 9pm on a Friday! This was a good meal for the price, but it wasn't as good as other chipotles I've been to. I got much less steak, and the rice was cold which was disappointing. Overall I felt like there were less toppings in general when I get the same order every time I go. It was still a tasty and filling meal, but not my favorite chipotle experience yet. read more

Chipotle Mexican Grill - Steak bowl to go - Mexican Near Me - Saint Joseph, Missouri

I was very disappointed with my experience at Chipotle. The portion sizes were extremely small, especially for the price. When I finally received my order, the food was cold and tasted like it had been sitting out for a while. To make matters worse, I had to wait an extra 20 minutes beyond the expected pickup time. For the amount I paid, I expected a reasonable portion, hot food, and better service. Unfortunately, this visit missed the mark in every way. I hope management addresses these issues because this experience was frustrating and not worth the cost. read more

Chipotle Mexican Grill - Build Your Own Burrito Bowl with EXTRA cheese and rice. Disappointment. - Mexican Near Me - Saint Joseph, Missouri

We called in an order for 2 pretty simple bowls and they messed them up in a big way! One of the bowls was not even ours. We called when we got home however the phone rang and rang without anyone answering it! We have heard they are putting a new one in where the Golden Corral was. Hope it's better than the old one by Home Depot or the one and only try will be our last! We have been disappointed before and just keep hoping for the original glory, taste and quality of when they first opened will be there to no avail! Here's to hope!! read more

Chipotle Mexican Grill - The wrong order! As you can see ours says 1 of 2. They sent someone else's bowl and NOT at all close to what we ordered! - Mexican Near Me - Saint Joseph, Missouri

Service was bad. We ordered our food online and it said pick up time was 7:40, it is currently 8:15 and we just got our food. Other costumers who ordered online had the same issue. I'm not mad, just disappointed. Do better. read more

Disappointed. I went in there and they were rushing all the orders and forgot meat on both of my bowls. Worst off all I saw an employee scoop off meat off an order with their hands from an online order and put a different kind of meat on the order. Also when I went in there I asked for a quesadilla and a worker ROLLED HER EYES at me and when another employee said "we are not doing those right now" she had the audacity to say " thank god". I am highly disappointed read more

This is the worst chipotle I've ever been to. They forgot guac on my burrito and didn't give me a side of guac, either. Barely any meat and tastes like watery tomato. EW! read more

Literally terrible, I love chipotle and it's never been that bad. We ordered online and got there before it was ready and the food was cold, and my bowl was half full. The food tasted watered down and had no flavor. read more

Don't order online, I got 1 clump of meat that was 50% fat (of my entire bowl). There was no queso in my bowl at all. I ordered 2 bowls and both of them were less than halfway full, with almost no rice. Ordering in person is wayyyy better, just don't order online you wont get your moneys worth. We spent almost $50 for 2 dry veggies bowls. read more

Foods good and we like to come back. There's one worker that will not talk, and ask what else as soon as you say one thing over and over again. It feels very rushed and she has messed up multiple orders as she rushes on to the next when I asked nicely for another choice in my bowl. It's getting very frustrating. read more

If I could give a 0 star review I would. Chipotle is one of my favorite places to eat, but my recent experience at the St. Joseph location was beyond frustrating and honestly unacceptable. We came in 50 minutes before closing -- not 5 minutes, not right at close -- and they were already out of white rice, steak, and honey chipotle chicken. We were lucky to get the last of the regular chicken, which is honestly ridiculous for a restaurant that still had nearly an hour of service left. To make matters worse, the staff made it very clear they were not happy to see us. The energy was terrible -- they looked absolutely miserable and annoyed just because we walked in before close. Sorry, but if you're open, be ready to serve customers. I get that working late isn't fun, but at the end of the day, you chose this job. It's part of the deal. The service was rushed, cold, and made us feel like we were a burden for simply expecting basic menu items and decent treatment. I don't expect five-star service at a fast casual restaurant, but I do expect prepared food and a minimum level of respect. This visit honestly made me question if I'll return to this location. Step it up, Chipotle -- your customers deserve better. read more

This was my 2nd visit to this location. Service is always fast. Food is consistent. I have done both eat in and take out. Seating are was clean and well stocked. Staff could be friendlier but otherwise a good establishment. read more

ordered and the staff was alright but the food was a mess and I tried calling store and no employee to help me or a manager

Wish we could normalize not shorting online orders. I never experience any other place shortening portions like st Joseph chipotle does to online orders. read more

Employees are young kids that dont care about their jobs also food is flavorless. Rice,chicken,beans, ect

I've been here over a dozen times the past several years. I remember many years ago feeling like the amount of meat and guacamole I got was underwhelming. But not the past couple of years! I have to say that I've been very happy and satisfied with the amount of meat and guacamole I've been served. Is it cheap? It's not the most inexpensive place that I could eat, but it's real food. I'd much rather spend an extra couple of dollars and get real food that fuels me up. This is the typical Chipotle menu, but over the past 3 or 4 years now, they haven't disappointed me at this location. And who doesn't love a big ole scoop of guac! read more

This place is filthy and gross. Kids working are spraying cleaner around the food prep table and they don't care. Looks like they on a high school field trip. Very gross counter and floors are disgusting. Calling health dept in the morning. Pass this one by. read more

That whole place was disgusting. Food all over every tables and all over the floors. Instead of cleaning up tables they would rather stand behind the counter a mess around. read more

Service was very fast and staff were very friendly and polite taking my order. One of the best burrito bowls I've had from Chipotle. The grilled vegetables had a very strong grill flavor; it was delicious! Serving size was appropriate. I had enough for two meals! Very satisfied. I'll be returning! read more

Chipotle Mexican Grill - Burrito Bowl - Mexican Near Me - Saint Joseph, Missouri

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Would give 0 stars if I could. Placed an online order and our food sat in the back for a solid 15 minutes. Finally a worker asked if we had been helped and went to the back to get our food. Not only was it cold, but we received barely any food. I wouldn't even consider it a serving. Do not recommend. read more

Chipotle used to be great and worth the cost, not anymore. Ordered a double meat bowl with a side of small queso and chips. Quantity of meat was pathetic, considering I paid extra, and the chips were stale. read more

Chipotle Mexican Grill - This is what I got on a DOUBLE meat burrito bowl via online pick up order. Pathetic! - Mexican Near Me - Saint Joseph, Missouri

went to go check out and I paid with a 100 dollar bill that I got from the bank, and the cashier didn't even take a glance before he said that it was fake in front of the whole line. After we left we got the bill checked and it was 100% real. read more

Well if we wanted our burrito bowls cold we would go to taco bell! Oh wait! Even their food is hot when you get it! We both had the combination steak and chicken and very little steak or chicken! The only thing good about tonight's suer was the guacamole! Now...this is not the first time we got cold food, but it wil be the last! Sorry Chipotle...for the price we paid we expected at least some decent food and we got burned again! read more

10/10 always so fresh and yummy!! I go there about once a week the service is always so respectful.

Good - speed of the order and the guacamole. Bad - Fat chunks in the steak, chicken was burnt and over seasoned, chips were stale and over salted, there were flies all over the place while we ate inside. This place needs to step their game up. read more

Chipotle Mexican Grill - Mexican Near Me - Saint Joseph, Missouri

Bad place to order delivery from. Ordered delivery 3 times for my entire staff and the first 2 times the bowl was 1/2 full (very scanty), so this third time, I called the store before the order was made after I placed the order through the app. I told Jessica the issue with the previous order and asked to make sure this order was correct. Even after calling the delivery was still delivered with both bowls half full and one chicken bowl didn't even have chicken in it. Called management and she just said she supervised the order and it was fine. This is how a business fails. read more

Chipotle Mexican Grill - Mexican Near Me - Saint Joseph, Missouri

This chipotle has always been my favorite location, but today we went in and the service was terrible. There was no one in line but me and my mother and they continued to ignore us! We stood there while they were doing online orders for a good 10 minutes, and no one even said that they'll be with us in a moment. Eventually we spoke up and asked for service and they apologized and got to us immediately, and because of our inconvenience our food was given to us free. read more

Don't go to this one. Two of us got food poisoning in the same night. Sent myself to the hospital to get rehydrated. I missed a funeral because of it. read more

I'd like to start by saying that I didn't think customer service could be nonexistent. To say I didn't enjoy the dining experience is only an understatement. I'm having trouble fathoming the experience as a whole. I entered the establishment after a long day in the sun, in hopes of a relaxing dining experience. My hopes were very swiftly shot to hell as the worker at the register decided to do nearly everything besides check people out. A line very quickly formulated out of nowhere due to the abysmal system at chipotle. I will say that the burrito I ordered was made to absolute perfection and I was able to put it down in a little over 3 minutes in attempt to become the new franchise record holder. The worker told me I wasn't allowed to have a large water but refused to provide an explanation as to why I couldn't enjoy a large water to quench my thirst. One of my colleagues entered the line to order chips and queso, but did not return for over five minutes. I am still very lost as to how it took five minutes to make the chips and queso considering they put a total of maybe 13 chips (give or take a couple). I am unsure if they were out of chips, or if they were just delirious (personally it seemed like the workers behind the counter hadn't slept in days, if not, weeks). Once again, if it wasn't for the absence of customer service, I would have handed out a stellar 4 star review. read more

Chipotle Mexican Grill - There's supposed to be chips in the bag, but they forgot to put them in. - Mexican Near Me - Saint Joseph, Missouri

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So, I have never been to a Chipotle where the food has been less than delicious. This Chipotle is no different in that regard. My main complaint is that this Chipotle is especially slow at serving its customers. I have been to others where the line will be out the door but it isn't much of a concern because they are staffed to handle the rush. This Chipotle refuses to be quite so well-staffed. For some reason this is a major headache for me. I am always super-annoyed to see a long line and only 3 people working behind the counter. On-line ordering is great but these chains do a good job of prepping your food well before it is scheduled to be picked up and I hate it when my lettuce has gotten soggy and my meat has cooled off. So if I see a long line, I usually mosey over to Panda. On the bright side, their food is good and their staff are very polite. But because of the amount of irritation I have at how slow they are, I can only give this particular store 3 stars. I like this particular store, but I don't really like it, nor do I love it. read more

This is your run of the mill Chipotle and nothing exceptional about the place except their high priced food. If I wanted to pay $13 for a burrito, I'd go have a sit down lunch at a real restaurant. PROMOTING DOUBLE MEAT AND CHARGING $3.50 (HALF THE COST OF AN ENTIRE BURRITO) FOR AN EXTRA SCOOP OF MEAT IS NOT ACCEPTABLE! Recently they increased their "double meat" cost and took it off of the board, so that people wouldn't know beforehand that they were going to upcharge you 50% for it. Shady service. Shady business practices. Long lines. It does seem clean enough to not die though, so they get an extra star for that. Probably not going back here. read more

Great, fresh, fast Mexican style food! Very clean restaurant with outdoor seating. Huge portions. Pleasant staff. Quick food preparation.

Never order from the app it's a scam. Both bowls were half filled and my burrito was about the size of me. Scam.

Always falls apart tired of this. I just wanted a burrito but it fell apart yet,again

I wish there was an option to give this location 0 stars. I ordered through my app, which doesn't allow a quesadilla option, so I followed previous instructions from an employee I CALLED AND ASKED. I had placed this order at least 5 times prior and had no issue. However, this time I did not receive the quesadilla, despite having paid for it. So I called and spoke to the manager on duty, who confirmed that she READ the order, but deliberately did not include it because it was "ordered incorrectly." She did not apologize and she did not offer a refund. She rudely pointed out that the other employee must have told us wrong and that we were just out of luck. I cannot believe this kind of behavior from a manager, and I will not be giving my business to this chipotle location any longer. read more

Good but too much lettuce. There's prolly better ones out there but for st joe it's not too shabby. Chairs are also kinda uncomfortable but that has nothing to do w the food. Idk if they let you put your hand over the glass because I am too afraid to get yelled at. But they might. Short guy named James is cool. They just told me to put mustard on this review so ig that's what I'm doing right now read more

You loose alot of business because you have shit parking no where to park ever I like the food but location is crap

Ordered online 20 mins before pickup. Arrived and food was not ready - said they are waiting for some ingredients. Few minutes after I arrived they started cooking what I needed. It is unacceptable when they start cooking the ingredients after your order is due. Received refund. Manager was nice about it - two females working were unable to take ownership of the situation. read more

Went into this crowded fast food restaurant as it is one of the better options at the time. They were out of the corn salsa which is just puzzling. Ordered a chicken burrito. A few hours later I don't feel so well. Oh what do you know I have food poisoning. Didn't have anything else to eat that day so I am sure chipotle gave it to me. Still do not feel great a couple of days later; so we will see if this horrible "restaurant" gave me something worse. Do not eat at Chipotle or if you do be close to a bathroom for days to come. read more

PAINFULLY slow. It was ridiculous. The workers were moving slow and acted very unorganized. I eat at Chipotle often and from several locations in the Kansas City area. I usually stop at this one on my way out of town. Never again! read more

Best customer service I have had in a while. Everyone was so pleasant. The food was good as always too.