After a terrible experience at a different location I decided to order the same thing from another location. What a difference the location makes. I placed an order for pick up on the app. Got there and my order was ready a few minutes later. They were super busy but that did not stop their staff from checking in to make sure I was good. Good service goes a very long way! Thank you for redeeming my faith in Chipotle! Sutter Creek managers need to take some notes. read more

Chipotle Mexican Grill - My salad! - Mexican Near Me - Placerville, California

I walked in and ordered a bowl and burrito no problems and made to order. While my order was being made I showed my phone chipotle APP w/ free chip/ guac offer. The employee gave me a nod of approval. At the register i again showed the same offer and was informed that the offer was only for " online purchases". i accepted this response and left to my car, then reading the offer in more detail eventually disagreeing. I walked back into the resteraunt, back to cashier, who then said 2 entrees, online and window pickup. Whatever Chipotle! So many conditions for a spoonful of gauc and a few stale chips. A simple miniscule offer- with sooo many confitions. Either give the offer or not. i paid $30.00 for two entrees and the .50 cent offer had conditions few would meet. Why? read more

The blonde girl working this evening is rude as heck. She is rude to her co workers and rude to customers. Trying to move fast and can't even handle her job. Rolling burritos she can't manage and sticking her hand all in the food.. I was taught to use the tortilla to pull the food back not your whole hand!!!! Clean the counters, too. It's disgusting making food on a nasty counter with food and sour cream wiped all over it. Disgusting. read more

Chipotle Mexican Grill - Cheese from quesadilla that spilled out and there was even more on the quesadilla omg - Mexican Near Me - Placerville, California

Second time now that I ordered a burrito online and received it falling apart and completely soggy. Also the second time I did not receive the double wrap I paid for to hopefully alleviate this issue. Not sure I'll be coming back. read more

Chipotle Mexican Grill - Double meat chicken burrito, a total mess - Mexican Near Me - Placerville, California

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The online orders are ridiculous in person we get a lot of quantity and quality not the same with online orders it's like the staff don't even care with the online orders like get a different job if ur not happy don't make people that work hard for their money and get off work place an online order and receive old chips and half of what you order sorry for being a inconvenience for placing an online order it should be convenient but I guess not just to get home from work and get home to half of what you ordered smh guys read more

Love this place! Best portions ever. Always loaded with all the fix-ins. My go-to chipotle!!! Sometimes they forget to give chips when I order them though. We love you but please don't forget chips :,-) thanks! read more

This is my favorite Mexican food. Has enough flavor without salsa, which my sensitive stomach can't digest. Plenty of selection My favorite the soft tacos read more

Take your money anywhere but here. Sometimes it's a good experience but mostly it's awful. Nothing is ready and you have to wait, they make your bowl wrong and still charge you for the add ons you didn't request, or they're plain rude and make you an awful bowl. I have continually tried because it's convenient and I enjoy chipotle but I've been continually disappointed. I went in today and there was no white rice, no black beans, and no chicken. I just walked out read more

I love coming here. Every time I've been someone working has made a joke or complimented me. Everyone is so nice there! The food itself is so good too. I love the steak bowl. It's never undercooked/overcooked and they always add a good amount of meat and rice. They don't add too much lettuce. It's also never too loud or dirty. It's mostly clean and tidy. Theres also bathrooms read more

I go to this chipotle literally 2-3 times a week because frankly I love the food. The service is generally pretty good until I come across one particular server. When I walk in and see her serving I know I'm getting the smallest portion of meat. The largest amount of rice beans and everything else. And because of this I always pay extra for another side of meat. This time I was upset because it's the smallest I've ever received from any chipotle. I asked nicely but she was already upset that I was open to waiting for more honey chicken. Then when I received this I asked even for regular chicken just to get a normal portion. She told me that's the most she's allowed to give. The manager here has served me and everytime is a normal amount. I give her the benefit of the doubt but this time was obvious. I've seen so many reviews now about this same thing. Also I have every receipt for the last 2 years (weird I know but I report all my meals) I will continue to come here because it's closest to home. But I will now on ask for a different server from here on out. read more

Chipotle Mexican Grill - Mexican Near Me - Placerville, California

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This place is very dirty. One staff cleaning the counter with soap and water next to a tray of food. It's very messy, it took while for them to clear and clean table tops. We waited 30minutes for their rice to cook, they should be anticipating when they are about to run out of rice so people are not waiting. They are spraying cleaning products on counter glass while food is there. They don't clear their trash, it's overflowing. :( read more

I have never had an issue going in and ordering. I seem to have nothing but issues ordering on the app. Tonight I received undercooked rice. I tried calling and nobody answered. I tried letting them know on the app and it didn't recognize the complaint. So if you enjoy eating crunchy rice that you paid for this is the place you want to eat this evening. read more

Staff is nice, depending on who's serving you. The chips are almost always undercooked, hard, and over salted/not salted enough. Portions are decent but you always have to ask for more rice because they never put enough. Hit or miss if my meal is gonna be good. read more

Really disappointed in the meat portion. The smallest i have ever gotten. Told me it was a ten minute wait for honey chicken and already felt that the girl serving was annoyed about the fact that I didn't change my order. Then gave me the smallest meat portion. When I inquired about it, she was so rude and in front of other customers too. It was so rude and disrespectful, I couldn't enjoy my meal. I love Chipotle but will never have this girl serve me again read more

Kinda disappointed in the serving size of the meat. We came in today and they barely put any meat on all of ours. The kids got tacos and ate them before I could take a photo but it wasn't enough. Service was mid, nothing special and normal chipotle ambiance. Pls put more meat, we are paying your prices, least you can do is give us the meat we are paying for. read more

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Great, fast service! The food is always consistent. Great go to lunch spot with indoor & outdoor dining

I visited this Chipotle Mexican Grill location on Thursday, 11/30/23, as soon as it opened at 10:45 am. I came here to pick up a catering order for a business meeting. The staff members were nice and welcoming as soon as I walked inside. The cold food (i.e. salsas, sour cream, shredded cheese) was already prepared. However, I had to wait momentarily for the hot food (i.e. beans, rice, fajitas, cooked meat). I waited a total of 30 minutes to receive everything from my order. Everyone at the business meeting enjoyed the delicious lunch. Thanks, Chipotle! read more

Once again, Chipotle is back to small portions after public backlash in the last year. Really disappointed with the TINY amount of meat on my burrito. This is probably the last time I'll come back and overpay for a skimpy burrito read more

I came in this evening to get my usual chicken and steak bowl being served by well mannered employees up until I was charged for the wrong (juice box) apple juice as I asked for the larger one, you'd think it'd be common sense to give the grown man the option that won't be gone in 3 sips but anyways, I was met with the final boss of your typical snarky, unhappy, overly controlling, rude manager, I was not met with unprofessional words but the tone and attitude to her employees customers is absolutely revolting and disgusting and I feel she should be fired, my opinion is backed by many others in google and yelp reviews. Note I did not get her name but she is the Hispanic lady that speaks Spanish, food was great served by great employees but I am surprised they even function well with the terrible energy brought by said manager read more

We ordered a salad thru door dash , salad! They forgot the lettuce! How do you forget lettuce on a salad? When you call they say call delivery service, delivery service did nothing wrong Chipotle did. read more

María, very friendly with MEN only. she wouldn't even look at me when I was ordering it was all about my man, she did my order wrong. Won't be coming in anymore after that. If I want women being thirsty for men I'll go to the club read more

I've got to give a shout-out to Tess at the Missouri Flat Village Chipotle in Placerville! Seriously, Tess is a rockstar. I came in during the lunch rush, and even though the line was crazy long, they kept their cool and were super efficient. My bowl was made perfectly exactly how I like it and they were friendly and had a great attitude the whole time. You can tell they take pride in their work, and it made my day. Give Tess a raise! read more

Many frustrating experiences here with long wait times. This was my last visit ever. Online order took over one hour for one burrito and two kids' meals. Stood at the pickup shelf for 40 minutes and only was talked to once to ask my order name. The employees don't prioritize making orders based on the time the order was promised. When I finally got my order and politely questioned the process, I was offered a soda. No thank you. Then got home and my child's quesadilla had no cheese actually inside the tortilla. See photo.. read more

Chipotle Mexican Grill - Supposed to be a quesadilla‍ - Mexican Near Me - Placerville, California

The two ladies who helped me were super kind and patient, I got food for me and my friends and it was all perfect. I am kinda confused about all the negative reviews, definitely cleaner and friendlier than the other Chipotle's I have been to :) read more

it's truly a shame how far chipotle standards have fallen. Every single time I have gone to chipotle, any location not just this one, something is wrong or off. The chips are either over cooked or undercooked, heavily salted or barely salted at all, the chicken is either massive pieces, not cut through all the way or in this case its extremely overcooked (to be honest I am shocked they even served this) massive jalapeno pieces in the guacamole and corn salsa or they didn't mash it all the way (also the case for me this time) it's just such a shame, I worked at Chipotle from 2013-14 and they were VERY strict about consistency and the standards. Today, it seems that concern and those standards are completely gone... and they charge nearly double the price they charged 10 years ago. read more

Chipotle Mexican Grill - burnt chicken & massive chunks in the guac. - Mexican Near Me - Placerville, California

Only gave 1 star because you can't give 0 or never stars. The staff were nowhere close to friendly or inviting, the cleanliness of the place was nowhere near sanitary & that explains why the chicken in my burrito bowl tasted like it was recycled from peoples leftovers and made me sick. sucks that one out of tons of chipotle restaurants stops you from going to any of them anymore read more

Paid $25 for two small burritos cause the employees act like the portions are gonna personally cost them. Don't come here if you're actually hungry they'll give you tiny portions at full price. Worst chipotle I've ever been to. read more

Do not go here. Worst service and they were out of all meat except chicken, and the food seemed old. We thought we would give it another try, but it was by far worse than the first experience. read more

Way too much cumin in the pinto beans. So overwhelming, my lips burn. No napkins or plastic ware included.

Consistently bad food at this location! Went last night and spent $59 for the family. So disappointed! My burrito had large chunks of chicken which I know is not typical chipotle standard because I used to mystery shop them and twice had to take a 4 hour course at the restaurant to hands on learn what their high standards are. My rice was so overly laden with lime that is all I could taste throughout the entire meal, yuck!!! The side of guacamole tasted good but half of the cup was a whole chunk of avocado! Not easy to eat with chips I'm afraid. This was the third time the food tasted bad at this location which shocks me because I've been to so many Chipotle's over the years and have never, ever had bad food. My guess is that they just don't care. If they did the food would taste the same here as it does at any of their other restaurants right? I will let them have the one star for getting my large order correct. I truly hate giving bad reviews, but hope this prompts management to look into these issues. read more

We used to eat here all the time. We've even used them for catering a party we had. Went in yesterday and ordered the usual. The tortillas were hard and stale. The limes were dark brown not green. The meat trays were nearly empty leave only two options. We ordered fountain drinks and the sprite didn't have any sprite in it, it was only the carbonated water they use to mix it with. It was disgusting. The workers were nice. This place has really gone down hill. We are so disappointed, we will not eat here again. read more

Made my mom cry. Gave them wrong food and had no remorse. Awful experience,especially for someone who doesn't have a lot of interactions.

i love this chipotle however everytime i come in and see the blonde girl with all the piercings my day is ruined. she not only is extremely short and rude to customers but she is inefficient. i don't know her name and i wish i did. read more

I normally don't leave reviews especially at Chipotle because I come every week. Todays experience was unhygienic and disgusting. The young lady at the register ringing people in to pay, grabbing cups and whatever extras you ask, thought it was a good idea to do the trash in between orders while our food was being put together. I noticed she had no gloves on and already tied off 3-4 trash bags bare handed, and went straight to the register without washing her hands asking about our order and if we wanted anything else. I held my tongue and asked for two large cups and she grabbed them at the lips of the cups. Its not just cross contamination and unhygienic its inconsiderate of those consuming that bacteria. read more

If you are looking for a good consistent delicious chipotle bowl or burrito, do not come here... vegan options are hardly vegan (I have found meat, cheese, and sour cream mixed in my bowls and burritos) the service is horrible. I have never met more rude, impatient, and uncaring staff in my life. It has gone terribly down hill since either management or owners have changed. I love chipotle but this restaurant right here is like the wish version or something. Literally every time I ordered on door dash something was ALWAYS missing or wrong. When I went in person something was always mixed in to my "vegan" bowl or rotten like the guacamole made with rock hard black avocado and overly salted. When you tell staff they basically give you the "what the f do u want me to do about it" vibe and look. When you try to call customer support same deal and door dash stopped refunding after they for got my 10$ items (chips and large guac) and received the rest of my order wrong and basically told me to stop going because it's clear I didn't like chipotle... lol again I love chipotle just not this bootlegged one. If you are ever in Lake Tahoe, go to that chipotle because holly cow is it good and exactly what chipotle is supposed to taste like not to mention the service is perfection. These people do not care about ur business and they barely care about the cleanliness of the restaurant. Please save your time and money and go else where. If I could give a negative star I would. read more

Chipotle Mexican Grill - Mexican Near Me - Placerville, California

Good food. The gal who put the veggies and salsa on could put a smile on her face. She had a scowl the entire time and didn't smile once. If you don't like your job then quit and work slmewhere else. When you have a sour face it can bring other people down. If not the rest of the people making our food were very friendly and nice. read more

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Gross. Dirty....impossible to get an online order correct. Hope they fix it before they get someone sick. read more

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Doordashed two burritos that combined where the size of one normal chipotle burrito that I would typically get at any other location. This isn't my first poor experience at this location but this time was the worst. I didn't get a single piece of steak until the last 3 bites of my burrito. There was 5 pieces total in my burrito. I'd rather drive down to Folsom than order food here again. read more

Chipotle Mexican Grill - Mexican Near Me - Placerville, California

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I had to pick out the steak from my 12$ bowl because I didn't actually get any meat just small pieces of fried fat it was absolutely disgusting read more

Chipotle Mexican Grill - That's not steak - Mexican Near Me - Placerville, California

Rudest experience of my entire 10 years as a customer of Chipotle! The energy was so negative and it's not the customers fault the new ap program is slow and glitches and your computer isn't working correctly. I didn't eat the food because the energy and negative chatter and annoyed to be alive looks and no please or thank you or any professionalism until I confronted them after waiting for other customers to leave. On video I said, "this is the rudest experience in all the years going to various Chipotle's and I spent many years in the restaurant/service industry. And in front of 2 of my Pre-teen sons...yuk! read more