Chipotle is Chipotle, you either love it or you don't. But shout out to the crew at this particular Chipotle who had some chick literally screaming at them because they weren't doing things instantly and she had places to go and WTF and what not. They stayed professional, took care of ALL the guests in the place, and paid her no mind. Great job! read more

I was very unpleased with my order. I waited for my order for an hour and a half just to get cold food. I was very unhappy and the customer service was not good. read more

Unfortunately this location is not good. I have never had quality issues with the food but my order has been wrong or not ready when I get there for pick up which I understand you get busy or run out of product or are backed up on orders sometimes...but this being a constant problem is getting annoying. The big issue is they will hand you your order (after they had to go back and make it because it wasn't ready for pickup) and not say half of the items are missing or even write that on the container or bag. I mean I ordered tacos the other day and only got corn and steak and the wrong shells. Just if you can go to a different location do that so you don't waste money on an order that is half there. read more

Chipotle Mexican Grill - Mexican Near Me - Pittsburgh, Pennsylvania

WORST CHIPOTLE EVER!!!!!!!!!!!!!!!!!!! Threw away our order and COMPLETELY under staffed!!!!!!!!!!!!!!!!! Food was fine. It was dirty and the pop machine was ALL water. Pissssssed. read more

After standing in line for 15 minutes only to find thy were out of three ingredients I wanted to order (black beans, brown rice, and chicken) and seeing the absolute disgusting way the counter looked with food all over the place, I decided to skip it altogether. The lone ass-clone making food couldn't have cared less about moving at anything less than a constipated snail's pace and the music was almost as loud and annoying as the customers. Wish I'd taken a picture but pretty sure you can go in her anytime and see the horror show smeared all over the food prep surface I described. This may have turned me off Chipotle for good. read more

The service is absolutely horrendous. This is not the first time they were super delayed with online orders and are running out of things. Today they ran out of chips... DO NOT preorder from this location, you will be waiting your entire lunch break. I preordered to pickup at 1pm, got there at 1:20pm wasn't ready, and didn't get the food at all because I had to return to work from my lunch break. I just said to heck with it and left... I told 2 different workers I had an order that was supposed to be ready at 1pm (it's 1:40pm at this point). I finally left at 1:55pm... I had to call the 800 number for customer service to get my money back. Since I didn't get my food to take a picture... Here's a picture of their dirty floor... read more

Chipotle Mexican Grill - The dirty floor - Mexican Near Me - Pittsburgh, Pennsylvania

This location in specific always seems to make the rice incorrect. I primarily go to chipotle because the rice is incredible in the bowl, however the past few times I have been there the rice is either super salty, or his no lime flavor at all. Also, the service is always a little questionable. I find workers laughing at my order at times because I get just a bowl of rice. I do understand that they are humans and that it's a pretty crazy order but it's so exhausting to see them laughing and side eye their coworkers. read more

Chipotle Mexican Grill - This is my bowl of rice that was too salty. - Mexican Near Me - Pittsburgh, Pennsylvania

Lady working while high! Not many people were in today, she was going very slow, talking to the other workers in-between order which isn't exactly an issues but this lady could not focus on her job for the life of her. Got the payment part, she had no idea what I ordered 2 seconds ago. She seemed to have some friends there also that were vaping next to people that were eating then going in the back to give her a handshake. After touching her friends hands, she went back to making other orders. I paid for my food then she walks away without giving me the other stuff I paid for. Very unprofessional! This location needs to be testing their employees for drugs! read more

Ordered a Steak Bowl w/ Brown Rice, Lettuce, Pinto Beans, Cheese, Corn, and Veggies.. And my food was salty!!

I walked in when they opened, I was the only customer in line. The employee working behind the counter said "we are only taking online orders". I was confused why they couldn't just take my order but I decided to sit down and order on the app. Waited 15 mins. What's the point in having a storefront if you can't order at the counter? read more

This location is the worst. I went at 12 noon yesterday and they were out of almost everything, even rice. The last time I went, the rice was undercooked. Don't waste your time or money. read more

1 star might be generous. I order online so I can just grab my food and go--lunch is only 30 minutes, and I don't want to waste it waiting around. Unfortunately, at this Chipotle, I'm sometimes stuck waiting an extra 15-20 minutes just to get my mobile order. There's usually a huge crowd of mobile order folks (sometimes 20+ people!) squeezed into a tiny hallway, plus everyone trying to order in person sometimes out the door. It's chaos. It's clear they need more staff, or at the very least, a simple shelf for mobile orders like other places have. Instead, we're all stuck waiting for one overworked staff member to hand us our food--which we can literally see sitting two feet away (assuming you do what I do and order your food to be ready 20 minutes of whenever you actually intend to arrive)! Honestly, I'm considering never coming back. I order lunch downtown every day, and other spots like Hello Bistro make mobile pickup a breeze--no waiting, no contact, just grab and go. Why can't Chipotle do the same? There's a reason this location has only 2 stars after 100+ reviews. Save yourself the frustration and try somewhere else. read more

We ordered ahead for a pickup. Walked in and it is simply a Disgusting place. Food prep areas completely unkept and unsanitary. The floor littered with all sorts of food debris behind the counters. Garbage over flowing in every can. The tables and sitting areas with trash. Nasty. I couldn't finish the chicken bowl thinking how unsanitary this place is. Years ago it was a clean place to get your Chipotle fix. Not any more. read more

I've ordered here 3 times and every single time the order is wrong. Not just wrong but completely incorrect as if they just threw whatever together. read more

Chipotle Mexican Grill - Mexican Near Me - Pittsburgh, Pennsylvania

Do not eat here. I put an order in for 7:30, wasn't ready until 8 and I found a leaf within my food. Not some sort of old peace of lettuce, and brown hard leaf. read more

Three words: Shut It Down. Wonder if any Chipotle Executives read these reviews.... This IS THE WORST CHIPOTLE LOCATION I have been to....ever! 1) Dirty & disorganized - check 2) Food not fresh - check 3) Rude employees pissed about working - check 4) Lack of stock & selections - check Walked into this location and immediately noticed the dirty tables and dirty floors. I stayed anyway and got in line (only customer in store). Despite there being 5 employees behind the counter, no one acknowledged me for 5 min. Finally someone comes over, still doesn't greet me and clearly annoyed they have to work there. As I'm building my bowl, I realized that they were out of grilled veggies (my fav) and that the meat looked old/burnt. I asked if fresh stock was coming out and was told no. I also ordered chips and guacamole. The guacamole tasted rank and the chips were inedible (not crispy; rather they were greasy and gummy...and overly salted). After I paid another rude woman who didn't speak a word, I went to get napkins and forks - which they were out of. I asked one of the rude women if I could get a fork. She didn't apologize or hustle in any manner. I waited another 4 minutes for her to walk over at a glacial pace to get forks from the back...and didn't even hand it to me once she got back. She put them in the container where they should have been without acknowledging that I was standing there waiting for her. Just a disgusting and terrible mess of a place. Fire everyone and close the store. No one cares. read more

Food is good chicken always little burnt but found an actual leaf In my food so watch out for what's in your food and place was just a mess a they can't even take the time to clean there own tables. overall not clean nor sanitary place to eat read more

Chipotle Mexican Grill - I was simply eating my food only to find that there was an actual leaf in my food really shows how little they pay attention to the food - Mexican Near Me - Pittsburgh, Pennsylvania

Service was terrible, and the food was even worse. The corn salsa was expired, and the sodas were flat. I ordered chips but was told they were out, despite the fact that there was a literal shelf full of bags of chips. There was no ice, straws, forks, and as I said earlier, the sodas were flat. The tables were filthy, and the trash cans were full. The staff were not helpful and infact quite hostile, and the customers provided for a hostile and corncerning eating experience. The bathrooms were closed and it was not sanitary whatsoever. read more

I ordered a bowl with half chicken half steak. Didn't even get my chicken THAT I PAID FOR. I got the corn salsa and brown rice, instead I got white rice and didn't even get the corn salsa. The same exact thing happened to the burrito I also ordered. My bowl wasn't even full??Ridiculous. I paid for stuff that I didn't even get?. $40 and the only thing right were the bottled sodas. I typically never really am angry over food service or orders, but if you mess up this much in an order it's ridiculous. read more

Chipotle Mexican Grill - The bowl I ordered that isn't even full? Or halfway full?? - Mexican Near Me - Pittsburgh, Pennsylvania

Restaurant is DIRTY! I was charged a 1.30 for queso in every taco and I kid you not he put not even a quarter size of queso in each taco. Everyone is cleaning off there eating area . The staff area is loud and ghetto . The cashier says "I just press the buttons so " Rude and raunchy . I was there at 2:21 10/21/2021 Do not recommend read more

Chipotle Mexican Grill - Dirty - Mexican Near Me - Pittsburgh, Pennsylvania

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I experienced blatant discrimination tonight at Chipotle at 211 Forbes Avenue in Pittsburgh. Two black female customers were served right away, but when I walked up to the counter, the female black employee who took orders immediately walked back to the kitchen and I had to wait 10 minutes until the black customers paid before another black employee (the cashier) took my order. Also, I was told that they were out of green peppers and burrito bowls, but I saw one of the employees prepare a burrito bowl for a takeout customer! Apparently, this Chipotle restaurant only likes black customers! If you're not black, you're NOT welcome! read more

I've been to this Chipotle twice now. Getting 3 tacos, plus drink, chips and guacamole will put you around $18. For ambience, the restaurant is rarely clean - at least 3 or 4 spots that need to be wiped down / swept at any given time. Service is relatively quick, though using the wrong nomenclature (i.e. "crunchy" instead of "hard shell" or asking for guacamole in a cup will get you "you mean on the side?" *shrug*) will get you corrected with an extra side of attitude. Lastly, food both times I've come seems overcooked and dried out. Tea is out both times, and one of those times the Agua Frescas were out too. Not worth the price and will pass on a 3rd visit to this location. read more

The manager asked for ID for a beer. I am 60 years old. She refused to give me the beer. I am completely grey. The lack of common sense is frightening. Never going back. read more

This Chipotle is consistently a TRAINWRECK. 9/10 they are out of almost everything. If I order online it is always late, today it was 20 minutes late! Online order is rarely correct. It's also a mess and the employees were literally yelling at each other. Corporate needs to pay a visit to this store ASAP. read more

order was an 850pm pickup. sat in drive through for 15 minutes zero movement. parked. went inside. 12 ppl waiting for pick up orders. facility was disgusting. food & trash all over the floor & every table top. employees extremely rude. we're apparently out of half the me u items. told no one. got my order after 35 minute wait. my bowl was missing half my ordered ingredients w/o any employee letting me know or any other customer. disgusting unprofessional place of business. read more

No salsa or guacamole at a Mexican restaurant? Not to mention no soda machine or fountain drinks. Had to have sauce for the burrito with the chips cause of no salsa options. Place was dismal. read more

I'm hungry and tired and just wanted a burrito and it's so consistent that online orders are terrible from such a delicious brand by a publicly traded company that even though the hiring market is grim sometimes for this industry that an order with such simple ingredients can still be managed to be ruined for the customer experience. I ordered two burritos with double chicken and extra rice and my burritos were the size of a meatball and missing ingredients. Very sad and disappointed. read more

Chipotle Mexican Grill - A poorly made burrito. - Mexican Near Me - Pittsburgh, Pennsylvania

The staff at this location are absolutely horrible. They pay absolutely no attention to the customers. I've been here several times and I keep asking myself why I go. Customers are ignored. The franchise owner is losing a lot of customers and income. The staff are inattentive and rude. Spend your time and money elsewhere. read more

0 STARS! This chipotle is so awful. I felt so sick after eating here due to the incredibly high sodium intake and the dried up meat. They where comparable to turds. Not to mention we waited over and hour and a half for TWO BOWLS. unbelievable. Huge waste of time and I feel like garbage now. AVOID! read more

sick of this chipotle! they never have shit and they just told me they didn't have enough staff but the person at the register was taken selfies with the other workers. Maybe if they stopped that they'll have all the toppings and dressing that's needed. OVER THEM and i spend way too much in there for it to always be fucked up read more

For some reason, it feels as if the quality and service seems to vary among different locations. The Chipotle in Market Square, however, does everything right. The staff is quick and friendly, the atmosphere is nice inside, and the food quality is better than most. I feel that they are also very generous with their serving sizes at this Chipotle which is very important. While guac is extra, for the amount that I receive anytime I order, it so completely worth it! Pictured: Brown rice, black beans, barbacoa, mild salsa, corn salsa, guac, lettuce. read more

Chipotle Mexican Grill - Barbacoa Bowl - Mexican Near Me - Pittsburgh, Pennsylvania

I would give them 0 if it let me. My burrito wasn't even a burrito it was a mess, the girl who made my order had a shitty attitude. The girl who rung me up couldn't remember the question she asked me 2 seconds before. I'm really not picky and I don't write reviews hardly ever but i just had a terrible experience. The sitting area was filthy. It just truly wasn't worth the money I spent. Definitely recommend going somewhere else in market square for food. read more

I love Chipotle's food but every time I go to this location there is always and issue. Often the food is a bit cold or they are missing a number of ingredients. Unfortunately, the quality of the food just doesn't match other locations. It is a generally busy location (in non Covid times) due to the surrounding number of offices, so plan extra time to get through the line if you're going during the work week. read more

This Chipotle used to be good, but maybe they're suffering from the effects of the pandemic like many other restaurants. I ordered my standard steak bowl through the app and requested extra rice. I order this a couple times a month from the Chipotle near my house. First, they were running at least 15 minutes passed the assigned pick-up times. And yes, I understand that such times are an "estimate," but 15+ minutes past is significant for someone looking to pick up their "grab and go" meal on a lunch break. And, the restaurant itself wasn't that busy. The line was steady, but not nearly as to where I've seen it before when the line is almost out the door. Next, the portions on everything were light. I requested fajita veggies. I think I counted 5 veggies total (and they were charred). I requested extra rice. It didn't even have the equivalent of a normal portion at my typical Chipotle. The portion issue is something I've heard others complain about this location as well. Kudos to the woman who was working the register. She did a great job of keeping the line moving and also trying to balance the increasing number of people waiting for their delayed app orders. read more

I can't believe I have to do this again. I was walking by the chipotle on 211 forbes Rd. Pittsburgh, PA. I popped my head through the glass to see if it was busy or not, and I was met with a dirty look and sarcastic wave in from one of the employees. For context, I saw a girl working there give away free food to her friends 2 days ago while I waited 25-30 minutes for a bowl and I reported it 2 days ago. The co-workers of the girl are apparently angry because of it. Chipotle used to be my favorite fast food restaurant, but I'm not going to go there anymore. The employees at the 211 Forbes Rd. location are nasty, lazy and inconsiderate of their customers. I can't believe a business would allow their workers to be this nasty towards their customers while giving away food to people who didn't pay for it at the expense of paying customers. Awful. read more

Consistently poor orders. This last time we ordered to bowls and 2 chips. The chips were not delivered. We ordered the chips separately and we received a bag filled with napkins and 2 salsas and 2 forks. read more

I got an order today from the Fox Chapel PA store. I ordered a large ORGANIC WATERMELON LIMEADE. my friend ordered it in the store and brought it itasted like flat water with a little lime. No flavor at all. When I called the store and spoke with a man, I explained what had happened and he argued with me by saying that drink machine hadn't been working all day. My friend picked up the food and drinks are self serve, so she got the drink I ordered. He was extremely rude and practically called me a liar. I have never been treated like this at ANY restaurant regarding an unsatisfactory item. STAY AWAY. read more

The food was great and they was very nice with the protein which I like because a lot of chipotles be stingy with it, even when getting double. The service cool of been a bit faster but it's wasn't too long. My only issue is that the tables that I was sitting on wasn't clean. read more

Every time I go to this chipotle, they are out of multiple items whether it be during the day or evening. It never fails. I don't understand how the manager does not order enough product for a day, every single day. I can understand one thing but multiple is absurd. STOCK YOUR STORE read more

I get it. It's fast food. I also get it, Grub Hub, Yelp, Door Dash charge a ridiculous fee so my butt doesn't have to get up and pick up my own food. However, when I pay a premium for a simple quesadilla and receive a legit dump in a box, it's a little upsetting. Literally the most offensive thing I've ever had delivered to me in my life. Shame shame Chipotle. I also love that there was zero pico or any other condiment. read more

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