I went today around 4:30pm May 1st 2024. Chubby Hispanic girl with lash extensions was so rude. First of all she barely put any rice and beans I asked her for extra and she was doing it with an attitude, she had online orders and I waited no problem. But when making my bowl she was being so unprofessional. I didn't even look at her, I was watching how bad she was making the bowls and she had the audacity to talk to me so rude. read more

i highly do not recommend wasting your money or time at this location. the staff is very disrespectful; no customer services skills or manners. when ask to speak to the manger the pick and laugh then the lady walks up and stastes shes the manger. when asked her name she refuse to ive the name. i have call the 1800 number that i also put in several times to be told they are waiting fof a response. its going on three month and no response via email or phone call. at this time i refuse to buy chipotle at all and i have also advised my family, friends and co workers. i hate to leave a bad review buf this will only hopefully help correct the issue they have with customer service and incorrect food temperature Scott I have reached out to customer care and led several email and went online as well and no response. So at his point you all will need o review my emails and calls read more

Location is the worst in my area. It's sad I want to drive further to other locations. They always short hand food and it looks old. Today the sauces and guacamole containers were inflated and hard from trapped air inside. The guac was already getting brown. If I'm going to pay extra for it, I would like it to be FRESH. Isn't that what is always advertised about on the commercials? read more

Walked in one person in front of me so I thought to myself not bad of a wait . However the person behind the counter started making all these orders and I was like where are the people . She never acknowledged me so I started checking my emails waiting . She finally ask me what I would like , my response was Oh it's my turn ? She didn't like that I said that and just proceeded asking me questions before I could even answer she was asking me another question . I get that to go orders are important but when you have people standing right in front of you take the time to acknowledge them and say we will be right you !!! It's common courtesy to acknowledge a person who's right in front of you !!! read more

This location is horrible!! When I had gotten in I had asked the lady for a rice bowl and had asked for a little bit more rice in the bowl. When I had asked she was having an attitude the black girl and the two Mexican girls were being very rude. Then when I had asked for more cheese she was only adding literally a pinch on cheese I had to ask her 6 more times for it to equal a hand scoop. Then when I went to pay they were rushing me and added an extra charge of sides on the total. Never had to pay for sides when asking for extra cheese and rice!!!!! And They proceeded to laugh when she said to add sides. Ive been a loyal customer to chiptole and this location. I'll be sure to not come here no more!! read more

If i could give this chipotle 0 stars i would, why i order online and they gave me a shi load of sour cream and 3 pieces of steak .. scratch that it wasn't even steak part it was the fat from the meat! Horrible n dirty ahh place never going again. read more

Food always been decent except the chicken the chicken is like rubber. Service today was disappointing lady with the toppings was rushing putting very little amounts. Kept asking me anything else in a rude way and started putting the lid on before I could even finish. read more

Worst Chipotle in Texas, hands down... The manager in the location is an absolute joke. She was very rude and lacked customer service skills. read more

There are two Chipotles in Pearland, and they are both about equal distance from my house. I swore off the other one so I have been going to this one. Just like the other one, everytime I go I find this location less and less to my liking as well. I had an order delivered via DoorDash. First off, our chips didn't come with the salsa we requested. Second, all of our bowls were severely deprived of meat. I had to really pick through to find any. What I did find was close to burnt. They were so stingy on the sauce that the rice was super dry. If anything, maybe if I go in and actually watch them make the bowl, it may be more to my liking. If they are going to offer delivery, make it just like if the customer is standing in front of you. I love Chipotle over all, and I would hate to drive any further than I have to. Maybe, just maybe I will come back to this location again. read more

Be prepared for a wait if you are placing an order in restaurant. This location does not use a separate prep area and slots web orders in ahead of walk ins. Numerous times I have seen a line to the door while the staff builds web orders. The food quality is fine. I just wish this location would segregate building the web orders like some locations do. read more

Tell me why, when I opened my bowl, the portion were only 2/3 full as if the employee just put in a pinch of everything into the bowl. If I'm paying $18 then make my order right. read more

Chipotle Mexican Grill - Mexican Near Me - Pearland, Texas

Awful service. I came here to pick up a burrito for my boyfriend and it wasn't busy when I came just after 5:15pm which is about dinner time. I got to the counter and the young gentleman standing at the counter greeted me and asked what he could get for me. I said I'd like a burrito. Then suddenly a heavy set white lady came up directly behind me, and very rudely said "I don't care what you do but I need a chicken quesadilla." to one of the ladies next to the gentleman and she said "of cousre we'll get that for you." then the white lady said "oh take care of her (referring to me) first, I didn't mean to jump ahead." For some reason, the gentleman whom had just warmed up my tortilla for the burrito decided to ignore my burrito and make me stand there and wait and instead made the chicken quesadilla and put it in the toaster then slowly meandered back to me to work on my burrito, which my tortilla was probably cold now from sitting on the counter for 8 minutes (yes, I timed it because I was in a rush). He finally got my burrito filled and the last thing I asked for was to have cheese on top which he ignored and went to get the chicken quesadilla from the toaster and asked the lady behind me if she wanted anything with it. Another older gentleman came to the register then and looked over at the burrito, and I told him, a carnita burrito, and he said with queso, and I said no queso, it's sour cream and he then asked what else I'd like and I said "chips and queso please". He had me pay out and during this time, my burrito still was laying open on the counter, missing the cheese. I asked the older gentleman at the counter if he could just have someone finish my burrito so I could get going because I was in a rush and he called the other guy over to finish my burrito and I reminded him I wanted cheese on top and then for him to wrap it. At this time, there was about 10 people in line and NO ONE from the staff came up to help out. This staff at this Chipotle location does not know how to work as a team, they just let each other fail and let the customers have an awful experience. If the guy who tried to wrap my burrito was new, well they should have had him with someone watching him and helping him with getting orders ready and also getting customers out of line. Finally someone who seemed more tenured came up and got some gloves and wrapped my burrito after the new guy struggled to wrap my burrito and hadn't considered to use a 2nd tortilla to wrap it. I've never experienced such awful service at a Chipotle before until I came to this location and This staff at this location severely need all the help they can get. They need more leadership to step up and get their team working together and cohesively otherwise service will always fail and customers will never have a good experience. My boyfriend also commented that because the way the burrito was wrapped, all the meat ended on one end and the rest of the ingredients on the inside went to the top, so the last bite of the burrito was super dry and just carnitas, no sour cream, no salsa or beans and rice. read more

Customer service is horrible here just go to McDonalds, save you from a headache the portions were also terrible

$15 for this burrito bowl. Second time this has happened. Serving portions should be revisited. read more

Chipotle Mexican Grill - Do better chipotle! This is my second review. The picture says it all. $15 for this! - Mexican Near Me - Pearland, Texas

Service not bad, the cashier and I held a good brief conversation while we were waiting for my dad's food. The guy who serviced to prepare my veggie bowl asked what kind of meat I wanted, my dad and I looked at him dumbfounded asking him, "what meat, no meat, it's veggie." I guess he was tired or first day. Maybe he thinks vegetarians eat meat. Who knows? The next young girl had a soft mouse voice. I told her I wanted cheese, tomatoes, and corn in a medium tone. She say, "what?" "Did you want tomatoes?" .........yes, I would like cheese, tomatoes, and corn. She whispering items to me.. I can't hear you with the flipping of pans and sizzling of pork fat on the grill in the back. She repeated again only to sound like a yearn from a tunnel. I don't know what her problem was. Finally, I made it to the cashier again. I was surely glad. The cashier watched my dad and I walk in together and even held the door open for us, she asks me, "are y'all together or paying separate?" I look at her and she looks at me. She says, "oh yeah, I seen y'all walk in together, of course y'all are paying together." We talk again about her forgetting that. Our food is paid for and we leave. The food is good, at home, my mum asks, "did they put any burnt chicken in my bowl?" My dad says, "no, I told them I wanted fresh chicken and they went to the kitchen to get some for me." Now for my veggie bowl, the grilled sauteed onions were good, not caramelized, but I'm thinking the next step to sauteeding is caramelizing. I'm no Martha Stewart. The vinegarette sauce was excellent -- it had more apple cider vinegar than oil. I could taste a strong ACV taste to it. I'm just a fan of mustard and vinegar. I'm really excited about the new sauce because before the burritos and bowls were pretty dry. Fresh corn lettuce, and tomatoes with cilantro. The cilantro rice was the bomb.com. I'm not sure why I got the cheese since I'm trying to stay away from, but it added a little flavor to the bowl. No sour cream on this round, I added some milkfree sour cream in it instead. All in all, not bad service. The staff may be young and tired, but they OK in my book. I'm just glad we don't have to travel all the way to Webster anymore. Now, that was out of the way! read more

Chipotle Mexican Grill - Veggie bowl - Mexican Near Me - Pearland, Texas

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OMG. I could literally eat the steak salad bowl EVERYDAY if I could afford it. I can NEVER get their app to work to accrue points tho

Let's start with the good side, food tasted good but was more on the cold than hot side. I had a bow with half steak and half chicken. Reason for a one star? Is due to the lady next to the register being unprofessional, has a lack of communication skills with the customer which had been waiting for a while with an order than no one seemed to get and it was as simple as a burrito with stale guacamole and cheese. No name tags so couldn't get the persons name but she definitely needs some talking to. I was not offered anything besides my bowl I was told "das it?" I'm not sure where employers pull people from but definitely not the chipotle kind of employees l. Oh that's right everything was so rushed that I was handed my receipt and I guess that means thank you? read more

ordered for pickup and they literally threw my burrito in the bag unwrapped...i paid 25 dollars for it read more

Chipotle Mexican Grill - Mexican Near Me - Pearland, Texas

I've almost never have had a problem with this place regarding food wellness, portions, and service amongst employees in my years of coming. I read some of these reviews and simply think the ones without pictures are simply Karens. I think this Chipotle is great, definitely could be better (as with anything else) and should have at least a 4 star overall! read more

This chipotle has disgraceful service and slack they was so disrespectful when l was asking for more protein and the guacamole look so unappetizing. read more

The workers should pay more attention to detail. I've ordered quesadilla online twice now and have gotten home to realize there is no cheese on them. I don't just want a tortilla and meat. read more

My biggest complaint is the number listed in YELP for the Chipolte restaurant on Broadway is actually the phone number for the Pearland Parkway location so I had to Drive across town to get my order!!! read more

First off by saying wow there was a lady in front of us who basically wanted the employees to sing and dance for her. Full on sympathy for the patient staff. Second off by saying how professional Ruby and Elba handled everything. To add more gravity to this visit, my girlfriend and I came in 5 minutes before chipotle closed this evening. The staff was so patient and was still personable. (As much as I love coming here, I especially enjoy coming in to see the staff). I see Elba in here all the time and she always puts a smile on my face. Check out this cute thing they did read more

Chipotle Mexican Grill - "Hers" and "His" chipotle To-Go containers. - Mexican Near Me - Pearland, Texas

Worse chipotle service I've had. First time trying this one out and the workers are beyond rude. One worker gave me the worse stares when asking for double. I was very polite. They were also out of numerous items and lids but did not give us a heads up first. Food is cold and skimpy. Won't ever be back & I hope to get in touch with a manager soon. read more

Don't come here after 10 pm because they will be out of everything even though they don't close till 11 pm....

I love Chipotle generally for their fresh hot food and their clean restaurant. I went to celebrate Cinco de Mayo. I bought 3 sofrito bowls with guacamole. Now the social distancing was great, but I was concerned that only a few of the servers had on mask. The customer service was very poor. Due to Covid-19 I took my food to go . The pricing was excellent but because my daughter use to work for Chipotle I think they should have been friendlier and asked if I had the app.. When I got home the food was good. Next time I will try another location they are generally at least a 4 star. read more

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Got a bowl with rice, beans, and double protein and the bowl the gave me wasn't even halfway full they are really stingy with the servings.

Ordered a bowl to go. The chicken was overdone to the point it tasted burnt. I had to ask for extra veggies because i was barely given a spoonful. The young lady that was serving the sauces was very unfriendly and rushed people through the line. Also, where I was underserved on veggies my bowl was completely smothered and weighed down in sour cream. Just overall not a good experience at this location. Note: This did not take place at the pearland pkwy location. This review is for 10645 Broadway St. 118, pearland, Texas 77584 I attempted to update the address but was not successful. read more

If you look through all the rice, lettuce, and beans you might actually find some meat in your meal.

They put barely any food now. I don't know if this is how they do it now because of corona or what. Also I was making a burrito and a bowl and I had two employees on different sides of the food line asking me what to put in each one at the same time instead of waiting for me to answer one at a time, kinda rude. read more

I had been boycotting Chipotle for several years due to the inconsistency, quality and value but I decided to give them a try. I randomly tried this location since I was in the area. I went at the perfect time of day around 2pm on a Wednesday, there was no line. The staff was welcoming. I ordered a chicken burrito bowl with chips and guacamole. They served fair sized portions of the chicken and other toppings which was not my experience in the past. They are a bit pricey which is why I only gave 4 stars. Overall I feel confident in trying this location again. read more

Well even after the supreme Court. Said that no business can tell anybody to walk out or leave without a mask. That is what Chipotle did and they did it in Spanish. So I will never go back to them ever again. read more

Chipotle Mexican Grill - This is the store. You will never get my money or my business. I hope you lose more customers. - Mexican Near Me - Pearland, Texas

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Not kid friendly. No high chairs. No changing table. Drinks and chips are forgotten in kids meals. You have to ask for multiple forgotten items. I'm glad that we didn't order takeout otherwise we'd be halfway home before we'd realize they forgot half our order. read more