I came in today to pick up my order, and although it was extremely busy, I wanted to recognize the employee with the pink ends in her hair. She was incredibly professional, and handled the rush exceptionally well. Her customer service was outstanding, and she made the experience a great one despite how busy things were. Thank you for having such a wonderful team member! read more

When we came in for the hollaween discount that is not what happen instead of a 6 dollar entree it turned into a 12 dollar entree creating a problem for My friends and I making it so my friend could not pay and was not able to eat. read more

Same bad stuff. Dirty, out of many menu items, slowed to stop for several minutes, workers confused, customers disappointed. I may try online ordering but I am not standing on line in there again. I am not eating in there again. read more

Chipotle Mexican Grill - Empty! Also, no Ice and no Ice tea - at 415pm! - Fast Food Near Me - New Hartford, New York

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Worst location - did not service a pick up order even though it was way past pick up time and kept servicing door dash orders - none of the staff was supporting the backed up online order queue. Almost after an hour of waiting and not receiving the order they did not cancel the order not refusing the money. The store asked to cancel online and online system won't cancel nor refund the money. read more

Rudest, stupidest, most unclean nasty workers ever. Can't even follow basic instructions, use curses in their word choice. The food aisle looks like a slopfest. Terrible breeding ground for bacteria. If you come here you will leave unhappy. read more

My son was in town and loves Chipotle. We stopped in for a quick bite. I had hoped things had improved but sadly not. Serving staff were abrupt and unresponsive to requests for ice as machine like many items were out. Restaurant was in dire need of attention. Tables were filthy, kitchen and serving areas were not much better. Wish I could say this was a first but sadly not. read more

Chipotle Mexican Grill - Dirty inside - Fast Food Near Me - New Hartford, New York

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Food was good;it usually is though. Workers could be hit or miss as far as attentiveness, but today they were good. We have been coming here ( not often and not our choice when one has grandchildren) since it opened and nothing has improved. The size of the establishment is too small for the number of people who go there, and does not give the impression of being "finished" as far as construction, but that is just my own perception. Don't try to eat your meal there. You are better off with takeout. Tables, chairs, floor are all in need of cleaning, the self-help area ( utensil, drinks) is in disarray, plus the lemonade section is empty or near-empty, and garbage is usually overflowing. I Can't imagine how this place has not been inspected or how no manager/owner has noticed. ADDITION: * I have noticed that those who rate this establishment with an unsatisfactory review, are requested to contact Chipotle at a specific website. I did. What they ask for is your review again. I did not comply. My question is, since there have been so many negative reviews since this establishment opened, what good is corresponding with the head office going to do, offer discounts, a free meal? Nothing has improved in the number of years it has been opened in New Hartford, so why would I, or anyone else who experienced a negative visit, even want to return? read more

Went 2 weeks ago at 4:00. Trash bins were overflowing! The floor was disgusting as well as the tables. Definitely would never "eat in". Just wondering if the front of the house is that bad,,,, what about the back?? They were also out of lettuce and queso. They need new management before I go back! Went to the website on your comment,,,, it just goes to your website to order, not customer service! Sad read more

Worst chipotle ever. They would have 20 people working and one person on the line. Makes no sense.

if i could write no stars i would but that isnt an option. waited over 3 hours for orders that were placed on doordash and witnessed manager yelling at 14 year old kid he would " take him outside" bc his mother complained about the wait time after they had been there over one hour. it was horrible........do not go there. read more

Service is so slow, had 3 workers staring at the same empty container of mild salsa and nobody went to get a new one for 3 minutes while i'm standing there waiting for my bowl. Then i order a large side of queso and they scrap the bottom of the crusty container and not fill the cup half way and placed it in my bag. I had to ask them to take it out to actually fill it properly or charge me for a small. This is also the smallest chipotle bowl I have ever recieved. half scoops or less of everything, sometimes from pure laziness to get a new container of the item since it was empty, and sometimes unexplainably stingy. Bad experience. read more

This could be the most filthy chipotle in America. The seating areas and floors are absolutely disgusting. Food handling area is never clean - management should be fired teach your employees or they teach you. Embarrassing read more

I've been to many Chipotle locations. However, this one never fails to disappoint me. Unfortunately, it's the closest one by miles. But, I have NEVER gotten out of there within 30 minutes. It does not matter how short or long the line is, they do not tend to the customers so you will be there forever waiting for service. They have never had ice on any occasion st this location so you better hope you are not thirsty. I have actually had an experience where two employees cussed eachother out in front of everyone while I was up to pay. We all just stood and watched. Remember to cut out 30 minutes to an hour of your time to even get the food, no matter if you go through the line or order mobile ahead of time. DO NOT GO HERE. Corporate needs to know about this location. read more

Your food is good, but you should be ashamed at your cleanliness of the dining area. The tables were not clean , the area by drinks was filthy, the trash area was overflowing and a quick sweep every so often would be nice. Sad to see the mess. read more

We got charged for things that we never ordered. They have way more options for online orders, than they have available to in person orders. You would think that they would pull from the same ingredients, but no they actually have a separate set of ingredients that are just for the online orders. So you are better off placing your order online & then just picking it up. The front door glass is broken, so it's all boarded up, & graffitied. The drink machine is out of order. So again, they are NOT really interested in having people show up to the "restaurant" in person. UPDATE: No one is going to contact you through your website. It's just a way for you to hide your issues. If you want to comment on your "service", then you can do it here. read more

Chipotle Mexican Grill - Fast Food Near Me - New Hartford, New York

The Keithadilla is awesome! I just tried it today. I think the low rating was from when they first opening. When this location first opened it was not good in any way. Now it's delicious and the staff is super friendly and awesome. Give this place a chance. Even with long lines, they move quickly. The food has been fresh and delicious. In the past two months I actually ordered delivery from the app and it arrived perfectly. Neat, clean, with fresh and delicious food. I recommend!!! read more

Chipotle Mexican Grill - Keithadilla yummm - Fast Food Near Me - New Hartford, New York

This place is so dirty and gross I will never go back. The floors, tables, bathroom and area around the food are all filthy. My boyfriend got something hard in his food and gagged, could have choked. Disgusting and should be closed. I made a report with the health department. read more

Not quite sure why they put another Mexican restaurant on commercial drive, Moe's is right down the street. But I prefer chipotle, the food is better quality. It seems like this chipotle is doing fairly well. My brother and I came in around 7pm on a Monday. It was packed, minimal seats available and a long line, but the line moved pretty fast. The employees are all very polite and quick. I got a bowl with brown rice, steak, peppers & onions, veggies & lettuce with sour cream. Holy guacamole the bowls are hugeeeee so much food but it's so delicious. I took one star away because the steak was rubbery and too chewy for my liking. Everything else was great though. The young girl who works the cash register is a phenomenal worker. As soon as customers leave she immediately cleans up the table where they sat. Literally lightening speed. I was impressed. I would come back here for sure. read more

Chipotle Mexican Grill - Fast Food Near Me - New Hartford, New York

Worst experience of my entire life. I made an account just to make this review. They were out of half of my normal order. NO CHICKEN, NO STEAK, NO QUESO NO FAJITA VEGIES. I had well done chewy carnitas that tasted like they were cooked in a dishwasher. Workers were slow and incompetent. The chips I had were stale. I honestly wish I went and got Panera instead. read more

Worst chipper ever. Literally have 0 food and the workers are incompetent. The steak is undercooked and chewy. Chips are stale. I wouldn't buy it even if it was half priced. Go get five guys instead. read more

Dirty, No one wanted to wait on us... Loud Rap Music Dirty, chips stale. Door was broken. the said they weren't going to wait on me .... elephant read more

I really like Chipotle, but have been shocked to find a bay leaf in my chicken bowl the last two times I ordered. Also, there is ALWAYS at least 175 college students clogging up the place with 1 door covered in wood. Otherwise pretty good. read more

we ordered food for delivery and spent $88 and it was cold and the salad was dry including the meat and was still hungry. Not worth the money or anything. Will never eat ate a chipotle again. read more

I went into chipotle grill this morning at 10:25 and it was and I was picking up an order. Oscar immediately asked me what the name was on the order and got it promptly filled and while I was waiting I was watching the entire group of people there and I'm sorry I don't know their names, but they were all working Very hard and in a very positive way every single person was doing something nobody was standing around. It looked like a well oiled machine and I'm sorry I don't know all their names I saw the people in the back were working every single person upfront was doing something scrubbing the grill making chips, stacking things. It was such a pleasant thing to say so again kudos to every single person who is working this morning. read more

I Never received My order from them At all . I order on Uber eats and the app messed up the delivering address ,upon talking to the driver and he said he would deliver to the right address he never showed and just ended the delivery, when I tried contacting the restaurant I was not able to talk to a real person and their robot was not helpful at all . If I could give zero stars I would They literally made me get Yelp just for this. read more

I have to say that in my 20 years or so of going to Chipotle and I have been to at least 15 different locations (mostly on the west coast) I have never seen one so disgusting, EVER. The staff was nice enough but I couldn't get past the filth. I ended up throwing out my bowl for fear of food poisoning. Do better. You only need one manager who cares to fix this. read more

I've been to many chipotles across the country, This has to be the dirtiest, smelliest establishment There's was food all over tables, floor, No where to sit and eat comfortable read more

Every time I've gone into this Chipotle it's always a mess inside with garbage on the floor. It's disgusting. Quality of the food has consistently gone down. The chips tasted like burnt charcoal and the guacamole was brown. read more

We walked in and out of here tonight -- filthy. Trash on the floor, garbage on the seats and tables. This unit has a business problem.

Love Chipotle been to many but this one is always so filthy inside. Never seen one so bad before. read more

Chipotle Mexican Grill - Dirty floors no chairs - Fast Food Near Me - New Hartford, New York

My daughter and I ordered take out. got it home and I ordered a kid's quesadilla, cheese only just to open it it had no cheese!! It was horrible and they forgot our sauces we asked for. Tried this place twice, both horrible never again! read more

I tried using a gift card online. Website won't take it. Tried calling them, they don't take phone orders. Tried going inside to use my gift card in person, they don't take in person orders. What the heck??? Why are they still taking people peoples money to buy gift cards they won't let you use them? It would not have bothered me so much if I didn't see customers at the tables eating THEIR food??? How did they get their food? Magic finger snapping? read more

Came in around 9pm and the resturant was filthy. We were greeted nicely and they took our order. Ordered all of my bowl contents and then I get to the add on portion and was informed they were out of pico. I asked if they could check in the back. Girl went and checked grabbing a chip with her bare hands on the way. I can understand of I came in around closing but an entire hour before closinf is ridiculous prep enough for all day. Very unsatisfied. read more

Chipotle Mexican Grill - Here's my bowl would have been better with some pico. - Fast Food Near Me - New Hartford, New York

This is honestly the most disgusting and disappointing chipotle I have ever been to.... All the food cold, food all over the place and they ran out of rice if I could give 0 stars I would read more

Charge you $2.10 to add guac. How crazy! But the flavors are there and I love the taste. I'd go every lunch dinner if I could but I like to eat variety of food and sometimes If I crave this I'll come get this. read more

Chipotle Mexican Grill - Chicken bowl. - Fast Food Near Me - New Hartford, New York

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Just want to say thank you for a completely wrong order. Your tag was correct on the container but nothing whatsoever what I ordered inside.

This chipotle is extremely inconsistent with proportions. Forget ordering through the app you will get about half a bowl full. It is absolutely ridiculous. You are paying a lot for small proportions. read more

Doesnt look very open at 830, you should probably update your hours so no one else wastes their time driving.

Slowest moving line ever!!6:30 dinner time and the staff can't get the line moving quite A disappointment!!

Chipotle makes it rlly hard to order later in the evening. Their mobile ordering is off all the time. When I wanted to put in a mobile order, it said they weren't accepting mobile orders. So I checked the hours online, said they were open till 10 pm and I came around 8. The doors were locked and they had closed early I guess. This isn't the first time either. Chipotle seems to close whenever they want, regardless of what their hours say. I saw a bunch of other cars pulling up tonight to realize they were closed. People just wanted some chipotle and no one knew they were closed. Super inconvenient place and also pretty consistently messes up orders. I've ordered 6 tacos on the mobile app one time and got only 2! Of course I should've checked the bag before I left, since the employees seem to all half ass their job and not have a single clue what's going on. read more