Well, this is depressing. The vibe was definitely negative among the workers. (Leadership, take note--this is on you!) The person taking and building my order sneezed right into the kitchen food area. I should have walked out. The food made me sick, but I'm sure not from the sneeze. lol I won't be back to this location. read more

The employees were not nice and really skimping on what they put in my bowl. I only got brown rice, chicken, pico, and lettuce. I asked for cilantro and was told they've never done that. Well, I always get cilantro added to my bowl at any Chipotle I eat at, especially with the lack of other items I could put in my bowl. My husband ordered 2 drinks. I paid. No cups. Apparently, she didn't add them to our order, so she rang it up and had me pull out my card for another transaction. She then told me she could get me cilantro on the side. I said yes please. The tall man in the kitchen told her no! The tables were all disgusting. We had to clean it ourselves so that we could eat. Tall man from the kitchen walked past all the tables, which were empty and needed cleaning, then went back into the kitchen ignoring them. Obviously these people are not being trained on customer service. I'll drive right on by this location next time so I can hear the words, "Welcome to Moe's." read more

The most anti social group I've come across. I don't need a conversation but a hello would have been great. Walked in and no one was in line, the guy behind the counter was filling food and just completely ignored me. The girl finally came out and was less than enthused to be taking my order. Was annoyed when I asked for my dressing for my salad and really annoyed when i told her that I wanted sour cream and she had gotten me salsa because she wasn't listening. Again I don't need a full blown conversation but a welcome in would have been great! Have some personality! read more

Not sure about the past... This was my first time visiting and this is the best chipotle I've been to. Not only was the customer service amazing, friendly, kind, but the food was great quality and full of flavor. I'm from MD, and anytime I ask for a small amount of something I get eye rolls and they don't do it, ALSO most chipotle's do not give you the portion of meat you pay for unlike this one. The employee that took care of me gave huge portions of everything and small portions of what I asked for. The lady at the cash register was very kind to me given my pregnancy hormones. I'm very impressed and happy to see good people working and getting along with everyone. Pleased with this location from me. read more

Food was genuinely the best i've had from a Chipotle in a while. Staff was friendly enough, and the restaurant was clean, with tables to sit down at. Great stop off on our drive, and would come back. read more

Better than my last experience. The rude employee was gone and the scared to say anything manager has been replaced it seems. Staff was super friendly when I came in, food and portions were to the standard. read more

My first time and I would definitely come back. I ordered the bowl and it was delicious. The lady server was very helpful and pleasant.

Found this in my burrito, an employee picked this up with their hand put it in my burrito and didn't think it was odd read more

Chipotle Mexican Grill - Found this in my burrito, an employee put this in my burrito and didn't see the issue - Mexican Near Me - New Bern, North Carolina

All this location is worried about at 8:30 at night is how to close down early. There was hardly any food in the line and a gentleman was standing on top of one of the grills to scrub at the ceilings, TWO HOURS before close. I'd understand if I came in at 10:30 when you close at 11, but if your location is open to 11 and you are staffed, I should be able to order without issues at 8:30. I walked in and a man yelled someone was on the line, then a girl came up to start my order, but then passed me off to another worker because 'she was about to leave'. The entire experience made it seem like I was intruding on their closing duties and make it clear they would rather NOT have any business. Closing down a whole THREE hours early when you are staffed with over 5 people in the kitchen is ridiculous. read more

Me and my buddies go to this chipotle pretty often customer service is not overly nice not rude the food is about what you'd expect from a standard chipotle and the restaurant is well maintained all and all no complaints read more

Ordered a burrito, and received a freezing cold tortilla with sour cream, cheese and rice inside. Love chipotle but this location consistently messes up orders. read more

Chipotle Mexican Grill - Chipotle chicken burrito? - Mexican Near Me - New Bern, North Carolina

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Came in for a school event, and was treated horribly. When we got there, we asked for beef and when we saw it put on the burrito me and my family were confused as to why it looked how it did and when we asked about it we were told that that's exactly how it's supposed to look (which is completely fine) but then we were given a dirty look. Also they were throwing the food onto the burrito. Never coming here again, burrito shack is way better. read more

Yeah this place ripped. Best chipotle experience i've had in years. I don't know if the reviews got through and they changed or what, but there was a decent crowd but the service was still quick. It tasted great and was very clean. 10/10 read more

Came in at 6pm with my little one. The service as great. The food- was less than edible. Let alone the endless flies all over the place. I had already promised my little one tacos, so I couldn't get out of it. I won't be returning and I wouldn't recommend any of my friends to go there read more

It was terrible. Nothing was fresh and the audacity this place has to sell guacamole like this is disgusting. Being how rude everyone was I'm not surprised. read more

Chipotle Mexican Grill - What's the grease? - Mexican Near Me - New Bern, North Carolina

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The AI representative over the phone was horrible!!! It would not allow me to speak to a live person for any reason. I was simply trying to get a better idea of the exact location beyond the address but never was able to speak with anyone. read more

Should've just listened to the reviews before coming here. Staff weren't the friendliest, kitchen and dining area was filthy. The restaurant just wasn't very hospitable and the moment I walked in just seemed like it was a burden to them for serving me. 10/10 don't recommend. read more

Chipotle is not as good as it used to be. Ordered a salad and just a little greens on the bottom. Had to ask for more. Double chicken and added guacamole for over $16! Wow. The app wouldn't even work to pre order on the iPhone. read more

Okay but not the greatest chipotle i've been to. Staff is great, and always friendly! However, the last time nick and i went it wasn't very tasty. I ordered guac with my bowl & there wasn't any in the little bar area where they usually get it from so the lady goes and gets a to go cup of guac from the fridge that was literally brown from sitting and dumped it onto the bowl.. (i wouldn't have minded waiting an extra 10 mins if that meant getting good quality quac.) It just kinda grossed me out & ended up scraping it off & putting into the trash. we LOVE chipotle & my fav thing is their guacamole, so this was a huge disappointment read more

This Chipotle in New Bern NC is horrible!! The customer service sucks and the food is terrible!!! We ordered a quesadilla and it looked like they pulled it out of the trash see photo!!! BEWARE DONT EAT HERE!!!!!! Dirty and nasty and quality sucks!! read more

Chipotle Mexican Grill - Quesadilla - Mexican Near Me - New Bern, North Carolina

First off we love Chipotle. It's our first choice whenever we think about grabbing a quick bite to eat, regardless of the location. This one is pretty solid, like most Chipotle spots it all depends on who's making your bowl and everyone here is pretty generous with the portions. The food is usually fresh and flavorful with good customer service. Definitely worth a visit if your looking for a quick meal that won't leave you feeling too guilt. read more

So don't get me wrong I love chipotle I could eat chipotle every day. I have been to this establishment multiple times, however this most recent experience I went to order food and to pay for it my credit card was not read properly I was told to stand aside. I waited and waited and waited upon asking where my food was I was told by the general manager at the establishment that "I stood out of line and my food had been thrown in the trash (Manager: Jenna, Cashier: Chiole) been thrown away. I was at a loss for words, I could not believe the attitude and all around rudeness 101 for the customer service. I then even went a step further and asked for "chipotle numbers" that I could call. When I did so, after having the number provided, the district manager answered the cordless phone while I was waiting at a tabletop area. Absolutely, top drawer, worst service I've ever had the opportunity to experience. Manager never apologized or offered a comp for he meal. Several dash door drivers approached after my encounter and were also humiliated by the manager stated that they were too busy. After asking for the district along with the regional manager's number they only provided number that ended up being that to the store number. It's very difficult for me to write this review because I love chipotle however this is by far one of the absolute worst of the worst chipotle's that I've ever had the opportunity to visit. I think that the manager needed some hard core recurrent training through the company customer service 101 get it together lady. There are plenty of other restaurants in the area I would highly recommend such as jersey mikes. Go check out their Philly cheesesteak if you want good customer service. A smiling face, a great attitude, and people consistently greeting you properly, I highly recommend this establishment. read more

Chipotle Mexican Grill - Mexican Near Me - New Bern, North Carolina

Chipotle is Chipotle...consistent, good, healthyish, filling. But I just want to commend this particular store. Very friendly staff and generous servings. Keep up the good work :) read more

Staff is not overly friendly. We have been twice now with mobile ordering and the order has been wrong both times. The lady handing out the to go meals was rude and seemed bothered that I had to keep asking for what I ordered. I won't be giving them a third chance read more

def overpriced , their bowls are minimal , lettuce abound, steak minimal, sure they got great commercials, however, no service to back it up. had lunch, steak bowl and a beef burrito. not going back, still searching new bern for good to great food, only bear town pizza met my 5 star review. my friends agree. sorry chipotle you need help, good service help who can work with the customers even after they have said this is their first time visiting. read more

Should have checked the Yelp reviews before we stopped, but I figured it's chipotle can't be that bad. Ordered two orders of the kids build your own tacos and one burrito, all steak. Most of the steak was just hunks of fat and gristle that couldn't be eaten. We picked through the kids taco meat before assembling and only gave them the pieces of actual meat, an entire orders worth was gristle and fat. Husband and I split the burrito so we had to just spit out the nasty pieces. I thought about taking a picture but didn't want to post partially chewed food. Tables were dirty, soda machine was broken, which happens but they should have mentioned that before I bought a bunch of fountain drinks. You couldn't see it until after you paid, sign said the drinks were cold but they were more like room temp). read more

I placed an order through Doordash for my bosses for three quesadillas and I was confident that the order would be fine because I order from Chipotle 2-3 times a week. Mishap #1 was that everything came in individual packaging when it usually comes in the kids meal box but I do understand when the inventory runs out. Totally got over it. Mishap #2,3,4, the side options were all put inside the quesadillas when it's usually just the meat. Tortillas were old and meat tasted old as well. When I called to speak the manager Stephanie, she said there was a new person "who wasn't trained correctly" who did the order. She said she would refund the order but when I stated I needed to have them redo the order because it was gross, she said I WOULD be charged for that order and she was not going to comp the inconvenience because she already refunded me. I worked at Chipotle when I was younger and also was a manager of a chipotle style restaurant called Freebirds and we would ALWAYS comp if we messed up this bad. If it was just my order it would have been fine but my bosses wanted to re order and of course that requires another doordash order so the inability to help rectify the situation amazes me. read more

Chipotle Mexican Grill - Mexican Near Me - New Bern, North Carolina

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3 more hours till closing and they were out of lettuce and made no attempt to cut more even though I ordered a SALAD. OK fine, I'll get a carne asada bowl - wait, they're out of carne asada too. No one in the back preparing more meat or food and it seemed they were practically out of almost everything. Employees were more concerned with preparing their own meals. The food looked like a five-legged goat got into it because there was filth and food everywhere and a complete disgusting mess. I love some Chipotle but this location is the same old story every time. Needs new management or new employees, until then, Panera Bread next door will get my business. read more

My friend and I stopped by and had dinner. The dining area was clean and the staff was friendly. Bathrooms were clean also. I had the new chorizo burrito, with chips and salsa and guacamole with all the good stuff you get to pick from! Sooo good. I inhaled it. Def be back. I think the location makes it hard to access this particular store. You have to access a Walmart parking lot then two other store before you reach the Chipotle. Besides that great experience. read more

Literally ordered the food 20 mins before I arrived. Got there and they shut the grill down an hour before the closing time. Which I understand, but an hour seriously? We've been waiting for longer than that because they don't have the correct meat. Honestly could've made it myself twice over before the food was close to being done. Worst chipotle I've visited read more

Great food ,terrible playlist in background. I know it's North Carolina but cmon. What are these tracks ????

Always great food and great service ! Chipotle is always a great choice for a solid/healthy but quick meal , Thanks y'all!

If I could give this place 0 stars I literally would. I walked in & got no greeting & was blankly stared at by the guy working (Mj) he asked me what I wanted & coldly gave blank answers. I had multiple items & everytime he had to make the next item his attitude got worse. He went to the back to get more lettuce & stood behind the fridge to talk crap to one of his co workers. I honestly don't know how he still has a job considering I'm one of many people that have received HORRENDOUS service from him. Cashier was awesome i didn't get her name but she was a young Hispanic girl and she apologized for his rudeness. I honestly would rather get Taco Bell then deal with his attitude ever again, i work customer service & understand customers can be difficult but there is no excuse for his attitude, it was literally embarrassing. It's clear he doesn't like dealing with customers. Then why work there? You guys are better off firing him & or him getting another job. I will not be coming back, at least not when he's working read more

This is your typical Chipotle. I give it 4 stars because New Bern doesn't have the greatest food scene and this is a good addition. Especially for fast food (or fast casual)--there's not much other than burger joints or fried chicken. Chipotle is a great option for something different--not fried!! I find the portions to be too large for one person. I can split one burrito with another person and be okay....which makes it a great value. read more

I really Love Love Love Chipotle. Service is always great and they give you so much food I have to stop them from piling it on! But the CHIPS! I almost crack a tooth or think I'm chewing gum read more

The employees at this chipotle are lazy and oblivious. They were out of food 40 minutes before closing and completely unapologetic and rude. If you're going to run out of food that long before closing, you have the time to prep more food. read more

This place is really great and clean. I ordered a bowl but when the guy was putting my bowl together he put such small amounts and I wanted more but other than that this place is fast,clean, and good read more

I haven't always been the biggest fan of Chipotle in the past, but lately I've developed quite the taste for this chain and have become a frequent customer at this location. If you don't know the deal with Chipotle, it's essentially set up like a Subway but with Mexican food instead of sandwiches. With a huge emphasis on healthy, ethically sourced organic ingredients, you can always feel good about eating here. This location is staffed by friendly and efficient workers. Chipotle restaurants have a tendency to draw huge lines of people, but despite the crowds, I've never spent more than 4 or 5 minutes in line ordering my food. On the occasion that I've had to wait for them to grill more steak for my order, they have always completely comped my meal for me. It's hard to complain about eating for free. As for the food, I am a massive fan of the steak burritos. They have multiple types of meat and meat substitutes to choose from, but for me the only obvious choice is steak. Slap some brown rice, peppers, onions and corn salsa on there and you've got yourself a recipe for a delicious and satisfying burrito. The tortilla chips are another awesome surprise. Super salty with a healthy hint of lime. They go great with some salsa as a side dish. Oh boy, I'm getting hungry now. Off to Chipotle, I guess. read more

I made an order through the Chipotle mobile app for meals for 6 people. Although I was spending a fair amount if money and I paid for my order before I even got to the pick up site it took the location more than 30 minutes after the promise time to fulfill the order. There were customers walking in off the street that were ordering their food and picking it up while I was waiting for my prepaid for food. This is a lousy way to treat customers that have already committed to ordering and preparing. Although I did take the time to report my dissatisfaction to the corporate customer service department there has been no communication from the company or the store. There are better places with better service than this poor representation of a "chain restaurant ". read more

Awesome customer service here and the food is always fresh. Gabrielle was so friendly and helpful to our group and our large order. Thanks!