Okay the experience was nice all though I do have have a problem. The food tasted great I got a steak torta special I enjoyed my 2 bites it tasted great only problem was there was just 2 bites worth of chopped steak on the sandwich the other 80% was vegetables and sauce that's what makes me upset but I had rice beans and fries and it was all very good ! read more

Arturo's Mexican Restaurant - Mexican Near Me - New Bern, North Carolina

Great food-delicious, fresh quality and affordable! Recommend go & enjoy! Friendly service. read more

They charge for a glass of water but don't tell you and we didn't order it, they just gave it to us, Their credit card fee was 5%. But the cc companies typically charge 3% or less. We had 10 people so kinda big group but kept having to ask for things multiple times. Food was good but disappointed with the experience read more

BEWARE -- Disappointed with unexpected $10 in extra charges on the final bill. Pay close attention to your receipt! We were surprised by several unexpected upcharges. You're even charged for a glass of tap water -- lemon or no lemon. We ordered the Chicken Tortilla Soup, pointing to both the picture and the menu description, which clearly listed chopped avocado. The soup arrived without avocado, yet our bill included a $6 charge for it. The Chicken Quesadillas were listed at $9.50 on the menu but rang up as $12.99. When we mentioned the discrepancies, our waitress asked us to take the bill to the front desk. The cashier confirmed that there's a charge for water, lemon or not. I showed her the menu showing avocado included in the soup, but we were still charged extra, along with the higher quesadilla price. When I asked to speak with the manager, he said those were the new prices and pointed to a small sign near the entrance instead of updating the menu. To top it off, there was also an additional 5% charge for using a credit card. Overall, this was a disappointing experience, made worse by how management handled it. Their lack of honesty and customer care ensures we won't be coming back. read more

Usually service is great. Sadly, not tonight. I was seated at a table that was never cleaned from the last party that sat there. After that, the service was mediocre at best. I felt like it was an inconvenience for us asking to be moved to another table. Why would we have been seated there in the first place? Granted, I should have been more aware of the chip crumbs on the bench seats and on the table. But if you know the size of the menus, they take up over fifty percent of the table when placed down. The good thing is the food always comes out quick. The bad news is the server never came to check on how our food tasted and not once offered to fill our beverages. Very disappointed on this visit, especially since they were not even that busy. read more

Arturo's Mexican Restaurant - Number 24 Combo. Chile Relleno, Burrito, Enchilada, all chicken. - Mexican Near Me - New Bern, North Carolina

The food is usually good, but adding 4% to the bill for using a credit card really spoils things.

If have dog the is service animal with paper work! They claim that animal stinks and try to tell you [not to bring in the animal] Total against the LAW! read more

Food was ok, but there was very little of it. My guest even asked me if I had ordered the child's plate because I paid $15 for a cup of rice and some grilled chicken. The margarita was just mixer. Hate when they think that is acceptable. All in all, it was a reminder as to why I don't eat at this restaurant regularly. read more

Great food, large portions, low prices. Both my husband and I had meals that were under $10 each. Honestly really impressed with this place. We had a table full of food plus drinks and entire ticket was $39. Owner is super nice guy. read more

Arturo's Mexican Restaurant - President especial - Mexican Near Me - New Bern, North Carolina

The food was spectacular! Service was great too. The restaurant itself is a little tight. The fresh guacamole was awesome!

Absolutely terrible service and experience at this place. They forgot the cheese sauce on my meal then charged me 3x the amount when I asked to get a side of cheese. Their menu literally say $1 charge for added cheese and they tried to charge $3.89. They continued to argue with me and had to show them their own menu! Also, this is my second time at this location and now THEY CHARGE FOR WATER!!!! Arturo, the manager, was disrespectful and clearly doesn't even know his own menu and has zero regard for customer satisfaction. read more

Absolutely the worst Mexican food I have had in 50 years! Beef looked like dog food. They don't even know what a chile relleno actually is? Greasy meat, no cheese and soggy Taco. Drive by and keep on driving. This place was terrible! read more

Arturo's Mexican Restaurant - a plate of mexican food - Mexican Near Me - New Bern, North Carolina

The first restaurant we went to was closed, such a blessing because we discovered Arturo's. I ordered chimichangas and they were absolutely fantastic. Service was very friendly and went the extra mile to provide us with a pleasurable experience. Felt like we were at our favorite Aunts house to eat. read more

We've been going to Arturo's many times and given good reviews. But today was awful. We were seated quickly but waited 10 minutes with no wait staff visiting the table. I went to the bar where there were 4 employees talking. I asked if the table could order drinks. They began to argue amongst each other, but none acknowledged me. I went to use the restroom before going back to the table. The ladies room toilet was full of water and dirty paper, there was no soap in the dispenser. When I got back to the table, still no wait staff had visited the table. We opted to leave. read more

This place has amazing authentic Mexican cuisine and fast take out. Friendly service and faces.

Having dined there about 8 times, I can reliably say that the food is consistently good, and a lot better than other Mexican restaurants in the immediate area. The restaurant itself is decorated in full Mexican style, casual and comfortable. Clean. Very clean. I always order a Chile relleno because it's a tasty treat, then Fajitas Texans, a fresh tasting platter of chicken, Shrimp, and beef with peppers and onions. Enchiladas combo is also a favorite. I think Arturo's is as good, maybe a bit better, than Patron in Havelock. With it's reasonable prices as a bonus, the place is always filled with families. I love it read more

This was my first time here in recent history. I ordered the steak chimichanga and a cheese quesadilla. My wife had the ACP. Like with most Mexican restaurants there are complimentary chips and salsa. The chips seemed a bit stale and the queso dip seemed a bit "runny" compared to other comparable restaurants. The decor was typical with but seemed a bit dated and could use a tidying up. The chimichanga and ACP were decent and I would order them again. The staff were nice and answered most of our questions. I am not sure if I'd return anytime soon as there are other restaurants in town that seem to be more up to date and authentic. read more

My family and I have been long time patrons, we loved the food and always had fast service... sadly this is not the same Arturo's as we were used to, we sat and waited for 20 mins before someone came out and took our orders... then waited for another 45 mins for the food to arrive, cold... and tased like it was missing ingredients... so disappointing... I used to tell all my friends to come here, now I tell everyone to avoid it. read more

Great place to eat if you're craving Mexican cuisine, I eat there at least once a week

This is some of the best Mexican food I've had. Their service is great and everyone is so sweet. Great place to go with family or even if you want a to go order to eat at home. read more

Terrible Service! We have ate at Arturo's Mexican Restaurant several times but the last 2 times we have ate there, it has really gone down hill. The time before this time, we went in, got seated and waited 20 minutes and no one ever showed up to take order, ask us what we would like to drink nada nothing. So we got us and left and went to a different restaurant. Today 09/15/2023, we decided to try it again. We got seated and the waitress came and acted like she was perturb. She was snappy, acted like a total idiot and was not a professional waitress. If she doesn't like to have customers order food from the restaurant then maybe she needs to go with McDonalds. We told her what we wanted to drink and she bought still with attitude, we then gave her our order. She left, then came back with our drinks. Still with attitude. Food came and my husband said do you think she will come and check to see if we want more tea. She didn't, so he got up and went to the bar where she and another woman were sitting. He asked her for another glass of sweet tea, he came back and sat down with me, she came with the tea still with attitude and sat it down. He took a sip and it was unsweet tea not sweet. So I got up and went to the bar where she was standing, I said I would like 2 sweet teas refilled, and also 2 takeout boxes as my husband and I had already had our fill of her BS. She came with 2 glasses of sweet tea and the 2 take out boxes and walked off. The Restaurant was not busy at all. Pretty empty. An older couple who was across from us had their dog inside the restaurant and the lady was holding it while they ate. This dog was not a service dog. So we put our food in the take out boxes, and went up to the front to pay the bill. After all this BS, I did not leave but 2 quarters for her tip, I should have left her 2 pennies for such rudeness, If you want to have a bad experience then go here. It used to be totally different to eat here, but it has gone down hill. If you want great Mexican food with a great staff go to Wilmington NC and eat at La Costa on Oleander. They are great and wonderful people and staff that work there at La Costa. They take pride in their food, service and customers. I have known the owners of La Costa for over 20 years and have never been treated like we were treated at Arturo's Mexican Restaurant. read more

NOT SURE ABOUT FOOD BUT Margaritas SUCKS. Went with wife for date night. It was our first and last time there. We only went for the margarita and appetizer. After receiving the Margarita we notified the waitress that there was no taste of tequila at all. It taste like a kids drink. We didn't want to feel the tequila we simply just wanted to taste the tequila. The manager came and his only response was we can pay extra for a top shelf. Mabye del patron in havelock is so much better and we were just spoiled with service and quality . read more

Food is amazing I had the kitchen special Chickens, steak, and shrimp on a bed of rice covered in white cheese with onions mushrooms and greens peepers this is a dish that I normally get from another place call me Pueblo in Winston-Salem North Carolina , it was just as good here the chips was good the sauce it was very authentic the staff is very authentic Allso and there are some very attractive women here ,, (some) ! I would definitely come back here again or recommend someone to come here for dinner , The building Decour is very authentic as well !!!!!!!!!!!!!!!!!!!! Also the food was prepared rather quickly it took about five minutes for the order to hit the table !! read more

I thought it was some of the best Mexican I've had outside of Mexico. Great food, and super friendly staff. I never go to Mexican places unless I'm in Mexico. No kidding. I will return! read more

Three stars is all I can muster. As before, nothing much has changed. Your everyday nothing special Americanized Mexican dishes that all taste the same. There's practically no difference between a burrito and an enchilada. Often the chicken is dried out and tasteless. I go there often when I'm in a hurry and buy the cheap lunch menu offerings. I've been going there since 2006 and the menu is the same. The wait staff is ok but won't win any congeniality contest. I think Arturos is on autopilot and won't put any effort into upgrading or adding new items. read more

Ok so my wife notice the really good reviews it had on Google so we stopped in to grab some tacos. I will say it is not as good as those reviews say but it is not terrible either, just nothing to really rave about. We ordered the carnitas with green sauce and 3 carne asada tacos. Our server was nice and attentive that's kind of where the compliments stop. While my wife and I were very pleased with overall feel of the restaurant the food itself was not as flavorful as we had expected. The carnitas with green sauce was unfortunately lacking in flavor (it seems as if it was missing something) after we were amazed by how good it looked. The carne asada tacos were better but not as good as expected. Might try again but would definitely order something else. read more

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Mixed feelings- the food is good and service fast but several times we have been charged more than price on menu. Ordered a $7.25 combo plate and mentioned to server that it was strange to have it on 4 separate dishes (no response) then when we got the check discovered she charged for each item ala carte which nearly doubled the cost. A manager finally adjusted bill. read more

Food was good and I will go back. I do not live here full time but when I am here I will go back. Learning the area.

Food was authentic with very generous portions (had to take half home for later!) Service was prompt and courteous and the restaurant decor inside very inviting and pleasant. Wish we lived in the area and could go again soon! read more

I ate here on a recent trip to the area. I had the Alambre with chicken. It was just OK, nothing special, but reasonably tasty. It may be just the way they always make it, but it was a little bit watery, and not the way I normally see it in other restaurants. Service was fine, decor was good while not ornate, and prices were reasonable. I did go around 4:00PM and the place was not busy, so that was good, after seeing some of the other reviews for slow or bad service. read more

First time I came and the experience was NOT good. the meat was burnt and salty. The owner was so unprofessional trying to blame his waitress instead of the Cook. There was a hair in the salsa. overall not a good experience . But the waitress was 100% wonderful! read more

I've eaten at Mexican restaurants all over the east coast and this one is one of the better ones I've come across. We had the 3 beef tacos off the ala cart menu for lunch and they were absolutely loaded with cheese, and meat was seasoned just right. The salsa they provided with the chips was by far one of the better I've had. We will be coming back as I would like to try some of their other dishes for dinner. Great service at a very reasonable price. you know they are doing something right when they draw in a lot of the local Hispanic community. read more

It's a hit or miss... there's a 50/50 chance you'll get what you asked for. Sometimes they are great, other times they'll forget the tortilla on your burrito, your burrito will be soaked in liquid, or you'll get meat in your food that you didn't ask for. The portions also very in size every time. 2 and 1/2 stars for sure! read more

Great food. Great service. Reasonable prices. Best Mexican restaurant we found since living in Texas.

i use to love this restaurant but it has really slipped recently. The size of the take out food portions are about 1/2 what they use to be. the side salad was past ridiculous the person that put this in the bag should be fired. taking them off my favorite list unfortunately. food ok but just not to the standard they use to be. definitely eat in not takeout. they should definitely go back to they way they use to make food it is not nearly as good. read more

Very weak drinks. Very bland food. Only giving this place 1 star because it was clean, required masks, and practiced social distancing. When my partner & I let the manager know that we were unhappy with the food, he all but looked us in the face and said "so?" If your tastebuds have never known authentic Mexican food or seasoning, this is the place for you. read more

Great Mexican food- speedy service and everything tasted great! Loved my burrito and taco. Sometimes Mexican places are hit or miss but I've never been disappointed here. Consistently good. read more

Food was authentic, delicious, and got it very quickly. Margaritas are tasty. But there was no one to seat us when we came in so we awkwardly stood there for two minutes looking at the servers until someone came and sat us. Watched this happen the rest of our dinner. read more

We got some food to go while on vacation in New Bern and it was pretty darn good. I ordered the chicken chimichangas as while it's definitely different to have red sauce inside it was good. The beans and rice were also a little different than normal, but still delicious. It was like having Mexican food in a bizarro world where things look a little different, but still really tasty. I'm not real sure where these bad reviews are coming from; perhaps it's more service related. Chips and salsa was on point, and I would eat here again no problem. If satisfied my craving just fine. read more

I made a reservation for myself and 19 other women for lunch at 11:00. I called twice; o nce to make the reservation and again the day before to confirm. We arrived at the restaurant at 11:01. They were supposed to open at 11:00. Five minutes go by, ten minutes go by and they still didn't open. Lights were on in the building and I had seen several workers come out and throw refuse in the garbage area. They knew that we were there. I tried calling with no answer. I banged on the front door with no response. We decided to go somewhere else but one of our group got to Arturo's shortly after we left and asked about what was going on. She was told that the chef and one server had gotten to work late so they didn't open on time. They had 20 plus customers standing outside a locked door. They could have unlocked the door, let us in and allowed us to have our drinks and chips while waiting for the staff to arrive. I called them to complain a little later, and was told that there was not a manager on site and that he would not be back for three months. I talked a little more and she said oh, there was a manager that would be in tomorrow. I will never patronize that restaurant again nor will I take my group there. I overheard many in the group say that they would never go back. They lost 20 good paying customers that day. Besides, we have other Mexican restaurants in town that are much better quality and taste than what they serve at Arturo's so it's not a big loss to us. But they sure lost big time. read more