tldr: long lines, incomplete/ wrong orders, confused team members. With 75ish reviews at 2.2stars you gotta know this Chipotle is doing something wrong. Team member are confused, seating area is in disarray, bathroom is unkept, boxes of supplies in the corner. what else needs to be said. If this is how they maintain their open space, imagine what the kitchen looks like. I am just waiting for a whistle blower to come forward with photos of the kitchen. It is hard to rate the food since I didnt have a complete order but it does taste like Chipotle. so at least it is consistent. Overall, I would give this place 1 star but I like that Chipotles are consistent so props to the supply chain to have standardized orders and food. but this location leaves much to be desired read more

Chipotle Mexican Grill - missing Fajita veggies - Mexican Near Me - Midland, Texas

This place never gets our order right. Decided to try them again tonight via DoorDash. DoorDash finally gave up after 2 hours of this location never getting our order ready. I've never left a review for any restaurant online. But this place is so bad I feel like others should be warned. Horrible. If I could leave negative stars I would do it. read more

Rice isn't cooked, also pulled a piece of a plastic bag out of my mouth after my second bite. This location is terrible. But it's the closest one to my house get it together read more

Chipotle Mexican Grill - Wholesome Bowl with Carnitas - Mexican Near Me - Midland, Texas

I spent more than 5 dollars for chips and queso and they fill the chip bag not even a quarter???? If i'm paying for a bag of chips, I expect more than 10 chips. So overpriced and skimpy. read more

Chipotle Mexican Grill - Mexican Near Me - Midland, Texas

Definitely the best chipotle in the midland/odessa area. I always go to this one for that reason. Always super clean, friendly and not out of stuff like the others. Never had a complaint at this one. read more

Chipotle Mexican Grill - Mexican Near Me - Midland, Texas

Easy to order, food is always the same. I love their mobile app, and ordering, so, that is the route,I ,usually, take. I hardly, if ever, eat in any Chipotle restaurant, itself. That being said, I always know what I'm getting,and it's pretty great! read more

I've previously worked at a chipotle location in Indianapolis. I was impressed with the speed at which they cleared the line aswell as communicated the need for ingredients. however I was concerned in the store when I noticed no staff were wearing hair nets despite long hair. when I got home and started eating I quickly found out there was not 1 not 2 but 3 loose hairs throughout my food. knowing the process in how the food is kept and heated/cooked the only way this happened is by it falling in during serving or during prep. both of which would be when a hair net would've prevented this from happening. extremely disappointing as when I worked there and even eaten at different locations I've always expected a high level of attention paid to sanitary conditions and hygiene. this was horrifyingly disgusting and extremely unhygieni. had it been a one time occurrence I might have considered calling it a fluke but the fact I pulled 3 hairs out of my mouth throughout eating my food has entirely prevented me from being able to ever eat at this location or recommend this location ever again. I hope the district manager checks in with this location more often and makes the store manager/managers more concerned with the very horrific hygiene situation at this location. it doesn't matter how quickly and efficiently you are able to work in the food industry if the food you're preparing is a health hazard. hair nets should be a basic requirement and i specifically remember it being covered in the training for ALL members who are touching the food consistently. read more

I've been to this location about four times. Too inconsistent with regards to service quality along with portions. I never get the same serving of rice, beans, or protein. Most recently I ordered a double serving of protein with my bowl and was not impressed. Additionally the steak was chewy, the barbacoa was lacking flavor and this past Friday they ran out of steak! It's a fast food restaurant, there is no ambiance to speak of. This location needs to get it together. I wish Freebirds was still here in Midland. read more

I am really reminded why I hate coming to this Chipotle. Everyone once in awhile I thing 'hey let's get some semi healthy fast food' and think Chipotle. Then I remember why I never come here. Servers act like they could really care less, food quality is horrible and overall just blah experience. Asked for a bowl, some reason just gave me a burrito, asked for dog me meat, got charged dog me but served single, then requested queso and chip were tossed in the counter. Chipotle is just always a horrible experience and there prices are way over priced for food quality and quantity. Avoid this place at all cost. read more

Ok, so I tried chipotle again because I got a Buy One Get One Free coupon from the library... Total disappointment once again. (I actually had forgotten I had reviewed this place previously when I went to review it after this time.( We got a a burrito bowl and a salad. The chicken was SO GROSS AGAIN! It was all chewy and globby/fatty with tendons. There was one piece that I bit into in which I heard a "crunch" and felt pain in my tooth. I pray to God that it was the chicken that crunched and not a root fracture of my tooth. (If my tooth turns gray, we'll know.) It was just so nasty! I ended up picking it all out. Having never gotten a salad here, I know why I won't order one again... I was still hungry after eating it. Yup- totally forgot that we've eaten here before and had another disappointing visit. I'm done with this Midland Chipotle. read more

Chipotle Mexican Grill - Chicken salad (with extra pico). Looks yummy but was a total disappointment. - Mexican Near Me - Midland, Texas

Food was cold and was mostly rice and beans and not much chicken and was way over priced

I used to love this place, but I'm just fed up with it. Less food for the same price or higher. I came today and asked for the hot salsa that is not red and doesn't taste the same as the old one, in a queso bowl and the lady said I can't have any in that type of bowl, I'm thinking I'm paying for it, charge me and I've been doing that for years and now you can't!!! No ice in machines and low organic drinks all the time. Just terrible place now!!! read more

This chipotle sucks!!! They are always missing food, today it was beans and lettuce. Last week their soda machine was done. Last month they didn't have tortillas, rice, meat, or lettuce. They need to get their crap together. read more

I should preface this review with I love chipotle. This location is always nasty, from the drink station, to the bathrooms, to the kitchen. We walked in last night and it was just exceptionally gross this time. As I waited in line my husband went to the restroom and came out saying the restroom is gross and has no soap. If the employees are using this restroom and then going to cook your food..... No, thanks, I'm done coming here. read more

When I got home with this to-go order purchased through their app, over 1/2 the pork was just a solid clump of fat wad. They must unload the worthless scraps on the to-go orders because it's more trouble for people to return it. Plus, they make you touch your face at the door to mask. If these Communists have their way, we will all be eating nothing but scraps. read more

Chipotle Mexican Grill - Fat Wads - Mexican Near Me - Midland, Texas

Apparently staff can't read, I have given this location several chances and they orders are never correct. In the Permian Basin the only location worth going to is Odessa. read more

The manager at Chipotle is the worst in Midland, Texas. I paid 44 dollars for dried-up tacos, a giant tortilla with two crumbles of chicken quesadillas!! I will never go to a CHIPOTLE RESTAURANT, ESPECIALLY IN MIDLAND!! The staff is horrible!! I do not recommend this restaurant!! read more

Chipotle Mexican Grill - Dried up steal tacos - Mexican Near Me - Midland, Texas

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I really hate to give anyone a bad rating, but this weekend we went in to enjoy some chipotle, and the line was almost out the door, which means the food is great. But it must be exhausting for the workers because when we get up to start ordering, the young lady making our order started acting like she really did not want to be there, and we were bothering her. She was huffing and scoffing every time we asked for a topping.. she started rolling her eyes like she was having to go out of her way. I refuse to give my business to someone who acts like I am bothering them by ordering food.! read more

My son took me out to this restaurant. We got a bowl . It was 3 of us when my daughter in law found a bug in her bowl .Took to the Manager he didn't even look at it. He just put in the trash .That grossed us out .We didn't eat are food . In midland texas 2820 west loop 250.Barbacoa Bowl read more

Chipotle Mexican Grill - The bug in the lettuce that was in the bowl. - Mexican Near Me - Midland, Texas

It's crazy how this place don't know the difference between chicken and steak, I also find it funny how the hottest thing in my meal was my soda. My burrito bowl was leaking, has next to no rice in it. Queso is a cold solid block..... completely disappointing experience all around read more

fairly healthy for this town if you leave off cheese and sour cream. Does tend to run right through you

Terrible service. Only offer adult quesadillas if you order online. Waited in line for them to tell me to leave and order online. Makes absolutely no sense. I'll take my business else where. read more

This place is literally trash. From horrible customer service to horrible store cleanliness to horrible food quality. I went a couple days ago and had the rudest person making my bowl with an attitude for no reason ? if you are so miserable working there then don't ! simple! I asked for extra protein and was ignored, then when I repeated myself she put the lid on my bowl and gave me extra protein in a little sauce cup, which I was charged $5 and some change for. Which made no sense with the amount of meat that was given. I called and was routed to a customer care representative and was given a buy one get one free entree, so we went back a couple days later to redeem the offer and this is definitely the last straw for us. We ordered two burrito bowls and a burrito to go. Upon coming home and sitting at the dining table to eat, I found a bug on my lettuce halfway through and was immediately disgusted, I called the store to let them know and returned to show them the piece of lettuce with bug on it, seeing the manager asked what kind of bug it was over the phone and immediately crumbled up the ziplock bag without inspecting it when I handed it to him and threw it in the trash right away, I thought that to be very rude as it could have been something toxic. I was given a refund but that did not solve the diarrhea I had immediately after returning home and how sickening I'm currently feeling. The place was so trashed with food all over the floor. Definitely the most grossest food store I've seen with rude customer service to accompany it. After 13 years of being my favorite, even with little disappointments here and there, this is definitely the last time for me. read more

Chipotle Mexican Grill - Burrito Bowl with BUG on lettuce! - Mexican Near Me - Midland, Texas

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Saturday night crew is on point! Friendly and prompt! We came in late after my daughters ballet performance and they were upbeat and gave exceptional service! They have definitely improved their customer service since they have opened! read more

This chipotle needs quality control ASAP. 6pm on a Tuesday and they are out of EVERYTHING (beans, queso, guacamole, chicken, a few other things I don't remember) so I put together a bare bones taco, basically paid 13$ for a scoop of rice and some vegetables. Got chips too since they were out of everything else, and the chips have NO salt NO lime. Just plain tasteless corn chips. Such a complete waste of money and time. You're the only one in town; do better read more

You should teach your line crew to have a better attitude and try listening to the customer. The person waiting on me clearly hates her job. Before I could even look at my options (I don't go to Chipotle that often) she was trying to slap huge spoonfuls of food into my bowl. The guy standing in front of me wouldn't move up so I couldn't actually see what she was offering and it obviously irritated her that she had to wait literally 10 seconds so I could move up and look at my options, I told her I wanted a small amount of sour cream and I got about 1/2 a cup. I won't be back to Midland location. read more

food was good like chipotle they just had rude customers service had huge line of customers waiting on white rice and meats... customers had attitude when asked how long it was going to take they laughed and whispered they only had one person making everyones food and she was making themm just with attitude and skimping out on them. around the food looked dirty unappetizing. read more

Chipotle Mexican Grill - Mexican Near Me - Midland, Texas

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I was in town to visit family and stopped in to get a bowl for dinner. The staff was very unfriendly and acted like it was an inconvenience to even wait on me. The food did not look appetizing but I was starving so ordered my food any way. The food turned out to taste horrible and inedible. I took it back the next day for a refund however I couldn't find my receipt so they wouldn't refund my money even though they are the only chipotle around. Worst Chipotle I've ever visited. read more

My wife & I had the carne asada. Way too chewy & lots of gristle ( cheap meat quality). Crew was not friendly. But the biggest draw back is this place is not handicap friendly. No tables for people in wheelchairs etc, tight spaces as mentioned in a prior review, this place is a fast food joint & very expensive. 2 people $42. Ouch!! Mission Mexican restaurant is average $33 for 2 people and a lot better atmosphere. read more

While they talk about healthy organic meat, my chicken burrito had raw pieces of chicken in it. The long lines and fast pace atmosphere have created a half assed approached to cooking in an effort to meet the high demand of their products. There food is average at best. In a city filled with authentic Mexican food, not the best place to to eat. read more

Chipotle Mexican Grill - Mexican Near Me - Midland, Texas

The food is really good when THEY AREN'T OUT OF EVERYTHING I LIKE!! Whenever we go to the Midland, TX location on Loop 250, they are invariably out of something like guacamole, taco shells, mild salsa or the chicken will take 30+ mins to be replenished. This is a crappy way to run a restaurant!! Seems to me the mgmt staff needs to get a refresher course in keeping the food coming especially during peak times. And I don't believe the sorry excuse of supply chain problems. Other restaurants in town seem to be able to keep the food in stock when they have a rush at mealtimes. On a scale of 1-10, I give this place a good solid 2. read more

Thankful for the sooo fresh and healthy ingredients! Easy to order with the app and they have their own delivery! Beyond expectations! We got two burrito bowls with extra lettuce and sofritas - Wonderful. Steak burrito for meat-eater was awesome and very flavorful. QUESO and Guac always reliably tasty. read more

We've officially given this location 3 chances. Rice has been undercooked and crunchy all 3 times. Customer service is tragic... workers with masks around their chins, attitude for no reason slamming stuff and spilling food all over the place, sighing and scoffing as if you were inconveniencing them by being there. Absolutely horrible. read more

incredibly disappointing, constantly out of food items, service is very poor, workers seem very annoyed at any simple request. and the burritos get smaller and smaller every time I go. read more

First time, ever. Do not understand what all the buzz/fuss is about. I had a carnitas burrito with rice, grilled peppers and onions with a bit of lettuce. Add some salsa medio and a soft drink. Food was prepared quickly and served hot. It seemed to me the place was over staffed. We sat down to enjoy our meal in a spartan bar style dining area. I was disappointed, the mix of flavors was muted, couldn't taste the salsa or the carnitas either. Not sure if I'll come back. I prefer Taco Bell for the value and Freebirds for variety. One last thing, our meal was over priced. read more

We need to have the same options on food apps like Uber eats and door dash that we have on your app. All I wanted was a side of sour cream and since y'all don't take calls at your store I was unable to add it. Y'all wouldn't even let the driver grab a side. read more

Waited in a line for 10 minutes or longer to get told that it would be 15 minutes for chicken or steak. How do you run out of both chicken and steak? After 20 minutes chicken was ready, but it will be "maybe anther 5 minutes" for steak. I needed both and faced having to wait undetermined amount of time and possibly be out of chicken or eat cold chicken when the steak was done. There were at least 6 people waiting for chicken or steak. I had to leave without any food and go across the parking lot to eat elsewhere. read more

i paid 17 dollars for a burrito and i got the wrong burrito which had cheese (i am allergic to) and no guacamole which i paid 3 extra dollars for read more

Listen people, watch out for Mathew he overcharge us for our food then insisted he was right. These people are scamm artists. Someone has taught him well on this matter. Keep a close eye on what they charge you for because you don't know until you pay and get your receipt. read more

I come to Chipotle a couple times a week, but I came in tonight and received the best service I ever have due to a man named Jimmy. He was very polite and helpful to my wife and I despite it being slammed with people. Thanks Jimmy! read more