The parking lot was empty. Walk in, and the place was filthy and the music so loud I couldn't hear the server. Decided to go ahead and order. Got our bowls and literally everything was cold. My husband even has ice in his rice.... We asked for a refund and were given our money back without hesitation and went next door to Chick-Fil-A. It's almost like the Chipotle staff knew the food and environment sucked and were waiting or accustomed to giving refunds ‍ Never again. read more

No ice machine working out front. No napkins. No specialty drinks. No ice tea almost out of silverware. Eating area was dirty and in need of attention big disappointment read more

Always out of items. When asking about it they are always rude. We went 3 days in one week and they were out of vegetables. Every single time we leave. Today was at 4:30 p.m. read more

The service here was terrible. I went in for chip and queso... that's it. They took 10 minutes to take my order while inside. After I ordered, they said, we'll get with you soon so I proceeded to wait another 10 minute. That shouldve been the point where I left, but instead I waited. These employees were beyond rude and then when I tried to pay they said "we're not currently accepting cash" the girl in front of me then proceeded to tell me that she paid with cash. After this they finally let me pay with cash. They customer service was the worst I've ever seen at chipotle and they seriously need to consider finding all new staff. NOT WORTH EATING AT. I can't believe how kind I was to them, because the performance they put on deserved reprimanding. read more

Went to the Chipotle Mexican Grill for the first time On Sunday and probably won't be going back for awhile! My daughter and I both ordered bowls and did not get the corn or fajitas on my order or hers. The chips were bad too. Very stale and not very edible. read more

Chipotle Mexican Grill - The order that was suppose to be filled. - Mexican Near Me - Mattoon, Illinois

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Rude staff, dirty environment, always out of things including ice, guac, napkins, utensils, and even cup lids. Overall garbage customer service! read more

Skimpy on the salsas, corn, sour cream and when i asked to get full scoop he said that they are only suppose to give 4oz of each

I appreciate the stellar service I receive every time I come in. I typically get off late, around 30 minutes before they close.. they're always ready to still serve me a bowl with a great attitude! Love this location and the staff read more

Me and my friend are no stranger to chipotle. When we heard that one was opening in Mattoon we were thrilled. However, when we placed our online pickup order, it took well over an hour just for it to be made. We placed the order around 6:45pm and waited in the chipotlane line until 8:30pm. We decided to try going inside to see if we can get ours since we placed it much earlier. When going inside, the line for in person orders was so short and workers were standing around. I do not understand why this took too long considering the demand inside. I still love chipotle but this is ridiculous. read more

Showed up at 8 PM there were maybe three other customers in the restaurant. They were out of chicken, brown rice, peppers, and onions. I was told that they would not be making any more the rest of the night even though in theory they were open till 11 PM. Not a good start. read more

Was very excited to learn that a Chipotle was opening uo near me... that excitement was very shortly lived after visiting the establishment. For starters they were very chintzy on how much meat they gave you, especially when I'm paying $11 for a steak burrito. Then when my son asked for a steak bowl the guy says they have very little steak left and couldn't tell me how long it would be before they had more. He then did half brisket and charged me the $13 price for the brisket even after we told the cashier what had happened. On tip of all that the place was so dirty, trash cans were overflowing and food all over the tables and floors. Extremely disappointed and will never return to that location. read more

they were very skimpy on all the food and the prices are not great. The service is minimal with no emotion out of the workers. food was partially burnt and the guacamole was brown read more

Was told to wait 30 minutes for 3 bags of chips after placing an online order in advance (and waited behind a single car for at least 20 minutes). I was offered to either wait or be issued a refund. When a refund was requested, the cashier very rudely told us to call a number and shut the window without any further explanation. Meanwhile, an employee was visibly on their phone in the background. I understand it's a very new establishment, but this is ridiculous. read more