Returned 7/9/2026 Service was fast and friendly. Burger was great. Last time the Burger was way too…read moresalty. They have the best tasting burgers.

I let the hair in my burger slide over a year ago, but tonight, the raw chicken is too much. Safe…read moreto say I won't be back. I'm actually disappointed because I like the food.

This place was always something we looked forward to a meal, unfortunately that time has passed!…read moreOur food sat just inside the drive up window for 10 minutes in view. The young man that took our order just disappeared. He did come back, but only to join in on everyone looking at someone outside the other drive up window. Multiple bad experiences now! It's to bad, I like to support local businesses!

Amazing food, employees very nice prices not too bad. And did I mention the food is amazingread more

The blonde Katrina manager working the drive-thru around 10:30 a.m., when lunch service began, was…read moreunnecessarily rude. She raised her voice over a simple request for a small cup of water, stating it would cost 50 cents. Her attitude was unprofessional and uncalled for. Additionally, the food quality at this location consistently falls below McDonald's usual standards.

Yes, this Mcdonalds will sometimes get your order wrong. But every time I go there they are always…read morepacked inside and even the drive thru. So, I can understand that sometimes my order might be wrong. And this has happened twice, but they were very kind to me and have always given me a free order of my complete meal the next time I came back. I just ordered two Bigmac's and the order was quick and hot, and I really enjoyed both sandwiches. I've been to this Mcdonalds for over 12 years, and I have always enjoyed the friendly customer service I've always gotten at the window.

I called to confirm they have the Udi gluten free rolls. Pleasant and confirmed. Chose to order…read morethere. Excellent service. Top notch. Took care to get me the best experience and meal. I'm very appreciative.

They give out promo codes that attract business. But then the promo code loads. But won't let you…read moreuse it at the store you live nearby. At the scam, I'm type person, you screw me over by giving me a promo code and then I can't use it because it's not available at your store. And then the second code I tried to use , said it expired , and it was just posted today , but it's already expired

I found a cockroach in my food, I called the e store and tried to report it and they implied that…read moremy house is the one with roaches. They're still serving food even after making the complaint.

Don't eat inside unless you're ok with no air conditioning when the heat index is at 110, I had to…read moretake my food to go.

Dry rub wings are great. Margaritas are great. What is going on with management & service? We have…read moreto wait to get seated every time we go. Today we waited ten minutes and it was not busy. They argued in front of us about not knowing if there were any clean tables. We could see that there were several. One wait staff said to the other that she didn't know what to do. We have always tipped well. More training & help is needed.

Stood at the front desk for 5 minutes waiting to be seated with plenty of open tables. We were told…read morethree separate times that someone would be right with us, but no one ever came. We ended up walking next door to Stadium Grill and were seated immediately. Unfortunately, this hasn't been a one-time experience. We've visited multiple Buffalo Wild Wings locations and have consistently dealt with poor service. It seems like there may be some management issues that need to be addressed. We really want to like this place, but the service keeps missing the mark.

Floors are sticky and soda tast bad and sprite came out brown color i do not recommend eating in…read moreside this place anymore

We placed the order at the menu and they(female) told us to pull up. Waited in line for 15-20…read moreminutes got to the window a heavy set male red stripped shirt says can i help you, we said we placed an order and he stated no and walked away raised my voice and said we ordered a chicken sandwich. He came to the window and closed it and said Bye and his name was Richard. This will be the last time I go here and will tell everyone not to as the service has dropped since covid 19 started and they act like they really are being bothered. I will post this any and every where so everyone can see. Would not recommend to my worst enemy.

The service was awful! Placed an order online to pick…read moreup.when arrived to pick up the order still needed to be manually processed at the register when I walked in. I was told their process was not to process on line orders for pick up until the customer has arrived. This ensures the order will be picked up when customer is actual in the restaurant.

Great staff friendly and prompt. The food was great, and my grandson loved the kids' meal. Mobile…read moreapp is easy to use. It's great to have the new location in Mattoon.