Okay, so I come in here all the time on my way back from work because I usually love chipotle, but this location consistently finds a way to disappoint me. Firstly, there is a blue haired girl who I've had multiple encounters with who is confrontational and unfriendly when I'm just trying to order my food. But today, something happened that I just felt I needed to write about. The proportions in my burrito were awful for one, and as always this blue haired girl was very rude to me and I don't feel like I'm a mean person so I don't understand if it's a me problem or if she's like this with everybody. Anyways, I was eating my burrito, and there was not one, not even two, but three long dark hairs in my food. Literally was baked into the chicken. Safe to say I will NOT be coming back anytime soon. I am so fed up with the service and quality of food. All the other chipotle locations besides this one seem to have it figured it out. I am so done with this place. read more

Found a long hair in my queso, was literally my first tip into it. Didn't eat my queso after that cause I was grossed out read more

Chipotle Mexican Grill - Found a long hair in my queso, was literally my first tip into it - Fast Food Near Me - Lehi, Utah

My chicken bowl was so heavy!!!! I added all the free extras I could get. It was super filling and I had three meals out of it. I really like all the salsas, so I order all the different salsas in my food. I would order it again and include all the free extras I can get. Bang for your buck! read more

Chipotle Mexican Grill - Chicken bowl - Fast Food Near Me - Lehi, Utah

It's amazing how many times we keep trying this location, hoping it will get better. And it never does!! After our experience tonight, I had to get on and write a review. Almost every single time we've been, they are out of something. And tonight was no exception but way worse! We should up AN HOUR AND 40 MINUTES before closing. They were out of steak, rice, lettuce, corn salsa and like 4 other things. And their excuse?? "We are closing soon" wait are you joking?! You literally have one purpose at a restaurant, and that's to provide the food you offer on the menu. Not be out of everything out of sheer laziness. It's so dumb and I am considering reaching out to management after this being such a consistent problem. Get it together guys! It's not that hard. read more

Chipotle Mexican Grill - Nothing, because they are always out of food. - Fast Food Near Me - Lehi, Utah

Not great. Every time I come here I always regret it. I always come here with an open mind and hope for the best. I think it's gonna be like cafe rio or something actually tasty, but no. They put a huge chunk of jalapeño on my burrito, something that is supposed to have no spice, that I order. I went here a couple years ago and they did the exact same thing! Not cool chipotle, not cool! read more

CHIPOTLE MEXICAN GRIIll 3601 N Digital Dr Lehi, UT 84043 I LOVE Chipotle and always order the barbacoa bowl but this time the meat was chewy, fatty and bland, the guacamole was brown so I skipped that... the service was bad, there was 5 young people working yet we had to wait awhile. There was no forks out so had to ask for them while they all just stood around and talked... again I do love Chipotle and thus why I am a stock holder but I have to say the experience at those location was terrible . read more

I see a lot of negative reviews for this location, but I've been here twice and both experiences have been pretty good. Stays pretty clean, I get there before the rush, they give me a nice sized bowl, I don't have to ask for more. There wasn't lettuce when I was there last time but besides that, it's pretty much any other chipotle. :) read more

Waited 20 minutes for half of our bowls to be missing, and the chips were soaking wet. I have no idea how that is even possible, but my large bag of chips was a large bag of mush. We also asked for extra corn on the bowls.. bowls we did receive had zero corn. So frustrating. read more

Chipotle Mexican Grill - Chips.... Soaking wet. Ball of mush. - Fast Food Near Me - Lehi, Utah

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Ordered catering from Chipotle for 30 servings and only 20 were delivered. When we contacted Chipotle about the missing 10 servings, they refused to refund the food we paid for but never received. Taking customers' money and not delivering the full order is unacceptable. Chipotle clearly doesn't stand behind its catering orders or care about fixing their mistakes. I would strongly recommend avoiding Chipotle catering unless you're okay paying for food you might never receive. read more

What the? Sorry? Do we only fill these things up half way? Do the workers in the mobile line realize a human will be eating this food. Half the toppings wrong and they can't even make it right? And this is DOUBLE RICE? Embarrassing. Hope this entire location goes under. read more

Chipotle Mexican Grill - Fast Food Near Me - Lehi, Utah

Terrible. I'm not someone who leaves reviews but this place is terrible. Every time I order from this location something is wrong. They either forget an item, they're out something. The bowl is 99% rice. It's terrible and it's every. Single. Time. read more

Slow service and preference seems to go to uber drivers before regular customers. Also the utensils were not available. read more

Chipotle Mexican Grill - Running late. Very disappointed that the order wasn't ready on time. I will think again before ordering on the app. - Fast Food Near Me - Lehi, Utah

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Okay I'm reviewing old reviews and it's only fair that I update this. They've got the system down pat now. Great location, great portions, fun staff. Have driven out of my way to go to this location over a closer one. The new ones just take some time to figure it out. Love the Pot. read more

Chipotle Mexican Grill - Chicken taco - Fast Food Near Me - Lehi, Utah

Hairy burrito...within first several bites my wife found multiple black hairs inside and outside of burrito. Location is typically out of ingredients (and customer service), at this visit they did not have steak, brisket, and had to wait for chicken to be finished. Will avoid this location and will discourage others to visit this chipotle. read more

I've been coming to this location for a few years now because it's the closest one to my work, but after 5 bad experiences IN A ROW, I can't get myself to go back! This isn't even about how their servings are shrinking. I understand that is a corporate decision by their greedy shareholders that don't actually care about quality or decent quantities. This is about the customer service being so trash at this location. The reason I keep coming back is because every 3rd time I go would be decent and it would bring me back. The kid would wrap the burrito well instead of it spilling everywhere and being slopped up, or the guac wouldn't be dark brown and super oxidized, but recently I've seen multiple interactions where the shift lead or manager argues with a customer (and 2 of these past 5 times they argued with me) when they are only asking for fresh ingredients instead of dry meat or soupy pico or a stale tortilla that rips. If they are out of chicken and say it'll take 20 minutes to make fresh chicken, you either have to wait, pay for a more expensive meat, or just leave. I asked if they could make the situation right today because I didn't have 20 minutes and they looked at me like I asked them to shoot their best friend. The customer next to me last time asked for fresh guac and the manager argued with him that just because it's oxidized doesn't mean it doesn't taste good. NOBODY likes to eat dark brown oxidized guacamole. I can no longer support this location unless they do better at cleaning up the tables more frequently, training their staff to provide better customer service, and keeping their ingredients more fresh. read more

I'm so disappointed, you still Rob people with your new serving sizes from when you originally opened yet still have the same prices. I even confirmed it from one of your own employees that you do serve less than what you should I hope to have this problem fixed soon because the portion of meat you serve is a quarter of a true serving when you charge for about 3 read more

placed a mobile order for takeout and when i got home and opened it it was basically half a burrito bowl. Half of it was just not even filled. That's insane. A bunch of teenagers working though so unfortunately not surprised. Guess that's the best chipotle can afford to hire at this point. read more

Chipotle Mexican Grill - Fast Food Near Me - Lehi, Utah

Don't come to this location go to a different one they ran out of food very fast also they carnitas were very dry they also ran out of forks

Worst Chipotle ever. No urgency to serve customers in restaurant vs mobile orders. Terrible service. We finally just walked out after waiting forever in line. read more

This location sucks, that's all I have to say, it just sucks. Horrible portions, raised prices, food was cold, employees don't care, and again, it sucks. read more

Chipotle with a spicy attitude problem. It's really incredible the consistency in attitude in different employees. Every time I've come here I walked out like I used to walk out of the principals office. Can't imagine how the management is (sarcasm). Every time I've come to this location the girls throw my food on the cup like I did something wrong. Disappointed I didn't get my chipotle fork today either. Out of stock just like their chicken. I really Sandy location. read more

Wow, seems the rumors were true about Chipotle going downhill. Burrito was a mess, more expensive than it used to be, and all their organic lemonades were not running after I placed a mobile order for one. "Oh we got Minute Maid, just over there." Ummm, no? Think that's it at Chipotle for me for now good while. read more

This store is RACIST. They will flat out refuse to serve you and tell you they are out of meat. The employees are rude and very disrespectful. I watched them do this and was disgusted by the behavior. read more

Extremely small portions. About half the size of any other location. What little food they did serve wasn't very good. It tasted like it had been sitting for a long time. They forgot my beans. How do you forget a topping when there are literally only five toppings in my order? Overpriced. Painfully slow. I waited for an hour for my order... read more

I got the 3 Tacos and they wrap them all together in foil. The problem is it becomes one big wet mess. I slid them out of the foil wrap and it looks a sloppy mess. Why don't they use a bowl? Tacos are not open face burritos but that's what it looks like when you unwrap it. It is because of the this I take off one star. However, I did enjoy the tacos once I was able to reassemble them. I also had to use some utensils to fish the toppings back into the taco shells. read more

Chipotle Mexican Grill - Triple Taco. - Fast Food Near Me - Lehi, Utah

A cold half spoonful of rice, nonchalant attitudes of all the staff, and a burrito rolled in my general direction made this chipotle the only location I will not be visiting again. read more

I'm only giving this one star because I can't give zero. Horrible service. Out of lots of ingredients. Burrito not fully wrapped. Tried to serve undercooked steak, then had an attitude problem when we didn't accept it. Low quality food, unsafe practices, AND awful customer service. Take your money elsewhere. read more

we showed up at 8:50, they close at 10pm and all the guys were cleaning up for the night. they were out of so much food, no salsas, no pico, no veggies, i felt like i should have gotten a discount on the meal for how much was missing. they have an hour to close they could easily make more food. also we ordered a side of guacamole and they took a huge divot out of it. it's super expensive for them to not fill it. honestly one guy was working the front looking so stressed and all the other employees looked like they were hanging around doing nothing, i felt bad for the poor kid read more

I haven't been to a chipotle in a long time, and turns out I wasn't missing much. The food is ok. I think Barbacoa makes a similar and better product. They're also kinda chintzy on the meat here. I had to speak up and ask how many oz of meat were normally on a burrito. To quote my wife, "they don't know how to roll a burrito here" If you're craving fast Mexican, I'd say go for costa Vida or Barbacoa before this place. Also every table was filthy. Even the outside tables. read more

Chipotle Mexican Grill - Barbacoa burrito - Fast Food Near Me - Lehi, Utah

First, let me start by saying my husband and I are huge chipotle fans. We order multiple times a week and are very used to the customer service which can vary by location but is overall fine. I've had a few bad experiences here and there, but nothing to gripe over. That being said, I've NEVER had such a poor experience as I've had today. We are visiting from out of state and placed a Chipotle catering order via their site in advance. When our pickup time came up today, we arrived a few mins after. We spoke to someone at the front who shared it was being finished and that it would be done soon. No problem. 25 mins go by. We see others being served their catering orders but not us. We're not really ones to complain but we eventually go up and ask for a status update since we're on our lunch break and have limited time. The worker then tells us the order was given to a door dash driver. We didn't place an order with door dash and we clarified this by sharing the chipotle confirmation email. Turns out, they had given our order away to some door dash driver since they never checked their order or the food they gave away. Then, they made us talk to 2 different managers just to get it remade. Extremely frustrating. Would have at minimum expected them to give us a small discount for our trouble, or at least offer us a drink for the full hour of waiting. We finally received our order at 11:55. Absolutely ridiculous experience and I would not recommend this place to anyone. read more

Okay but why is there no actual drive through, just "digital pickup"? So inconvenient. The seating in here is insanely slim & takes up majority of the restaurant so even if you're standing in the incredibly long line, you're still bumping into every Tom, Dick & Harry in the joint. Also can we talk about how SMALL the portions are for the price? $22 for a steak salad with guacamole & extra protein in a tiny bowl is out of control crazy. I'd rather go pay for a couple of steaks at Ruth's Chris or an all you can eat meat feast at Rodizios or Tucanos. The burrito has less meat in it than a small taco. I don't recommend this restaurant no matter how good it tastes. read more

Good tasting food like at every Chipotle. Unhappy worker copped an attitude when we asked her to build our salad with fresh lettuce rather than the brown and wilted stuff she tried to use. They struggle to keep up with the demand for ingredients at this busy location and used only lukewarm steak on our burrito. A smile goes a long way. They have limited seating due to the COVID-19 and don't do a great job of wiping down the tables when patrons are done. We couldn't find a clean table to sit at. read more

If I remember, her name is Victoria. I just want to start of by saying wow. A HUGE thanks for this lady. I should have done this way earlier for her but I go in especially for her. She does an amazing job training her team. You can really base the manager with out even seeing her with looking at the staff team. Team did a marvelous job. Victoria I really hope that's her name I'm so bad with names,( Mexican lady, dark hair) She always gives me recommendations, has the best attitude, has the best vibe out! Will come back always hoping to see her ! Good job team too! read more

Just ate here. The employee didn't seem to know anything about chipotle at all. We eat at chipotle at least once a week. If you order certain thing in the app like a cheese quesadilla it comes with a side of guacamole and that has been our experience at every location except this one. Same thing with the build your own. These employees haven't been trained properly or maybe there is a chance that different locations have different rules. read more

We are big Chipotle fans! Their ingredients are fresh and delicious! It is a great place for GF eaters as well as vegetarian, and for any pregnant mommas out there - their queso blanco IS pasteurized, so it's safe to eat! My favorite is the sofritas bowl with both types of rice and both types of beans! The quesadilla is a huge hit as well for my husband and children! My only two critiques with this location are, whenever I order for delivery via one of the apps, 9/10 times one of my items are missing or something was made incorrectly. I just think the preparers aren't paying close attention to the specifics of the order and are trying to move too quickly. Also, the floors and tables at this location get very dirty. In the last year we have gone maybe 15 or more times to this location and I have never seen a team member out sweeping, so we always wind up with food on our shoes. read more

Only one person on the line during peak lunch rush. Several other employees working just not helping customers on the line

It's always dirty in here, and the staff is super dry. Also came in over half and hour early and they already had chairs up, when the time says 10 that they close, it's 10, not 9:20. read more

I didn't even want to give this place 1 star...My husband went in to get 2 of the Barbacoa bowls and I took one bite same with my daughter and it tasted like they poured a whole bottle of salt on the chicken it was absolutely disgusting. I will never go back to that place again. read more

Believe the reviews, this location should be avoided at all costs. Rude staff, out of everything, didn't even try to help. Staff not wearing gloves when prepping food. Really gross. read more

I've picked up a couple mobile orders here and when I get home the bowls are half full to where I can see the bottom of the bowl. I've tried a few different time thinking it was a fluke because how ridiculous it was but every time, I end up paying for a lot of rice with traces of only a few things I asked for. Don't order from this location! read more