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    Chipotle Mexican Grill

    2.0 (39 reviews)
    ModerateFast Food, Mexican
    Open 10:45 am - 10:00 pm
    Updated 1 month ago

    Order Chipotle Mexican Grill Takeout or Delivery

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    This is my sons meal that had no drink no chips, and the beans and rice halfway filled. rice and other food residue stuck to box.
    Benjaline M.

    If I could give it zero stars I would. I am copying and pasting what I wrote in our neighborhood FB page so I don't have to retype it. I have never posted something like this before, but I have sincere questions and hope to get sincere responses. Tonight I went through Chipotle to pick up an order I placed with a pick up time of 8:20. I waited in the drive through at the window watching two young ladies make my order chatting with friends who seemed to be dining in and taking their time. I decided to be patient. There was only one other person at the counter they helped while I was there. At 8:35PM I was upset but decided I wasn't going to be a jerk and when the young lady came to the window she seemed nervous and asked if I wanted a free drink for the wait, with no apology for the wait, but I get it, they're young and probably not trained well. I've seen a lot of posts asking us to be patient. I declined her offer and said I did want her to maybe ask their manager if they could add another 20-30 minutes to the pick up times they normally give us so we wouldn't be waiting like I did. She states that they never go by the time stated on the website. ‍ I thanked her and left feeling frustrated but proud I wasn't a jerk. When I got home it's now 8:45ish I open our bag and at the top of the bag the receipt looks like this (see picture) and the tacos I ordered are half wrapped in foil and spilled over into the bag, everything was sloppily made and our kids meal was half made with drink and chips missing. The bag was just a mess. Food on the containers too. I get it most of the time, but I watched these young ladies and there was no real urgency in getting it made and I would've waited for them to make it neatly and not spilled all in the bag. I was livid, maybe that's being dramatic haha. But I called and the young lady who was at the window answered and I kindly asked if I could get the managers name and speak to them to which her reply was they were not allowed to give the name of their manager to anyone calling in. She could give me her first name which she did and said "I didn't make your food" lol but she insisted I had to drive back to chipotle to see the manager. I asked her to give my name and number to the manager and I would wait for them to call me tonight, she said okay. But I did take the time to explain all the things that were wrong in my very calm and low voice tone. My sincere question after that novel is "who is the Manager for the Chipotle?" Isn't the name usually posted in the restaurant? And is it true they cannot tell us who the Manager of the store is? I don't want to pay for the spilled tacos, and the half done kids meal and the sloppy meals but also don't want to drive it back there. thank you for listening to me complain. I promise I did not yell at anyone's kid. I wouldn't have yelled at an adult either, but very frustrated. That's what I get for not cooking tonight. ‍ Anyway, almost half hour later, I am still waiting for the manager to call me. I am not mad at the teenagers working there, but in hot nobody has called me and cannot believe any establishment would tell it's employees they are not allowed to give us their name over the phone.

    good food and service don't understand why they have 2 stars, I would come here again.

    greasy

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    6 months ago

    Inconsistent serving of food. Ordered the exact 2 plates of food in 2 days. 2 total prices, and 2 different amounts of servings.

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    2 years ago

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    8 months ago

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    8 months ago

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    1 year ago

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    2 years ago

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    2 years ago

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    2 years ago

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    2 years ago

    Got super sick after eating my order on Thursday, so sick I wasn't able to review had the steak

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    2 years ago

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    3 years ago

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    2 years ago

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    4 years ago

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    2 years ago

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    2 years ago

    I enjoy the consistency at this location. You can always count on receiving lifeless, miserable, customer service here

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    2 years ago

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    3 years ago

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    2 years ago

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    5 years ago

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    5 years ago

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    4 years ago

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    2 years ago

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    5 years ago

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    5 years ago

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    3 years ago

    Tried this one today service was horrible and the food was nasty. Is the entire chain going to sh*t?

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    3 years ago

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    3 years ago

    This is a national food restaurant chain so you can't expect too much authenticity. Everything was ok with service and cleanliness.

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    3 years ago

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    Review Highlights - Chipotle Mexican Grill

    Every employee has been very helpful, and kind I always order online and pick up thru the drive thru.

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    Goyitas - Burrito Plate

    Goyitas

    3.3(93 reviews)
    0.6 mi
    $$

    Possibly could nitpick over speed of service but it was a busy Friday evening...great flavors and…read moregreat heat. Love this place.

    Recommend: Yes…read more Pros: One of the BEST modernized, and decorated, sports bar/sit-down, restaurants I've seen in the local Tucson/Sahuarita area that creates an open, spacious feel with numerous overhead T.V.s and spacious seating including a 'party' room in the back for larger groups. Goyitas is a family ran business and the restaurant is truly, very appealing with a beautifully decorated interior, clean, reasonably sized outdoor seating that's styled for the holidays and very well presented throughout the establishment. A highly upscaled, modernized take on New Mexican/southwestern specials that specialize in these categories; here's a brief take on their offerings. - Taco Plates such as the Chicken or Ground Beef Tacos plate, served with a side of rice and beans. -Flautas Plate which includes two rolled corn tortilla flautas stuffed with your choice of chicken or shredded beef, topped with sour cream, guacamole, and cheese, served with rice and beans. -Chile Relleno Plate which comes with two chile rellenos, rice, beans, and a tortilla. -Enchilada Style Burrito (a lunch special) smothered in red or green chile with your choice of chicken or beef, served with rice or beans. -Rolled Cheese Enchiladas (available à la carte). Now once you DO decide on what entree you want to order up, (there's a hefty, two-sided laminated menu that will take you some time to get through), they have a wonderful in house Shuffleboard you can play while waiting that is a nice touch for people to gather around and socialize with. Unfortunately, I'm not able to discern the if style of food here being classified as New Mexican was or is specific cuisine that you would identify with comes from that geographic location per se when compared to the many other reviews, but for my party of 20 people we just thoroughly enjoyed the cuisine as presented. What mattered to us was the quality of the food, preparedness, taste etc.. Goyitas worked to feed a party of 20 extremely quickly. All meals were well presented, not hot, but very warm and only a few had 'take home' bags, as every plate was otherwise devoured! The plates were FULL of food and the added side samples of flavored sauces were a delicious touch in addition to the hot chips and salsa presented upon first sitting down. Our meal was primarily an end of year dinner/collaboration and it went perfectly at Goyitas and notably, the Service/Staff were always present and courteous. No one mentioned anything dissatisfying, so from a group of 20, the meals were absolutely on point in our opinion! Sahuarita and Green Valley suffer for not having a variety of sit down restaurants and It was absolutely a pleasant place to have a large gathering. We really enjoyed the presentation and delivery here even getting to speak with the owner, Jose. A lot of effort has gone into this restaurant's appeal, build and menu so I would say, it will certainly stay on our list of local restaurants to return too! Please come check it out and see for yourself!

    Photos
    Goyitas - Nice size large variety of bar drink capabilities

    Nice size large variety of bar drink capabilities

    Goyitas - Stuffed gorditas are so yummy. I can't say enough how good they are.

    Stuffed gorditas are so yummy. I can't say enough how good they are.

    Goyitas

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    Chipotle Mexican Grill - hotdogs - Updated May 2026

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