Not sure what this location has against cooking their fries. Usually grab food here a couple times a month and not a single time have the fries been properly cooked. Always soggy, limp, and pale. Everything else is on par with what you'd expect. read more

Today is the last time my husband or I will ever go to this store again. Time after time they get the order all screwed up. Look at your reviews what is the problem. The manager must be sitting in his/her chair in the office. Get off your ass and manage your people. You guys are really unbelievable. Management by walking around! read more

OMG Tonight was my worst experience ever at any McDonald's restaurant arrived around 9pm and went into the men's bathroom only to find out that the sink didn't operate at All after I had gone to the bathroom not happy about that...I ordered my food which was a Filet fish sandwich and medium fries and medium drink I waited for it to be made and saw a person sweeping the floor in the main area as there was all kinds of trash on the floor really nasty, Finally my food was handed to me in a bag as I went to pour my drink the area where the soft drinks were it too was very dirty and I poured my drink and sat at a table and opened the box that had my filet fish sandwich and 3/4's of the tarter sauce was on the inside of the container and lifted up the bun finding very little of the tarter sauce on the fish sandwich and 1/3 piece of cheese on the sandwich as I can remember years ago the cheese was a full slice of cheese covering the piece of fish. I pulled out the fries and found there were no napkins in the bag so I walked back up to the counter to ask for some napkins and the girl who handed me my bag was busy having a personal conversation with two other employees and had to say excuse me three times before she finally heard me because she had her back to me and turned around looking as though I had interrupted her important conversation and tell her I didn't receive any napkins which has happened twice before going thru the drive thru. This will be the last time I ever visit this McDonald's location as it's the worst ever!!!! read more

McDonald's - 2nd degree burn from folding a large coffee - Coffee & Tea Near Me - Sahuarita, Arizona

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Unfortunately I go to his McDonald's often because of t's the only one in the area. I am blown away by how slow the service is. Weather they are busy or slow they take forever. It's not uncommon to sit in the drive through for 20-25 minutes. I pulled in this evening with six cars in the two drive throughs. 20 minute wait for a few sodas. I don't think it matters what was ordered by the cars in front of me it should take that long to get six cars through the drive through. read more

So pleased with visit had to review. Friendly staff, especially manager (young man) who welcomed a question i had. Kiosk order, ready quick.

All I can say is it was very unpleasant. This is not the only McDonalds I have had bad experiences, there are more. The way you have to pay now....the people who do a poor job, the expensive food, all of this seems to be what has happened to a once good burger chain. I can see how they got big, I was at one of the 1st in Cicero Illinois in the 50s. How they stay big is beyond me, Remember the old advertisements? (you can get a burger fries and a shake and still get change from your dollar). somthing like that. It is just another thing computers and the modern generation has created. So I just created my new policy....I will take my own lunch (even if it is Liver Sausage) and stay far away from this chain. FOREVER, regardless of the location. read more

Drive thru is always behind after 6:00. Orders have to be double checked by the customer always. Then you get parked and requested condiments not given back to to Drive thru just to get condiments. Fry's either under cooked or over cooked over salted. Burgers all messy as well . And when you let them know not put a certain item on it due to allergic reaction still comes with it. Time for owners to come and see for them selves. And have cashiers learn to count back money. I'm an honest person cashier gave me way too much money back and told her if she wanted to count it back. She said that was my change I told her didn't want her to lose her job so I counted it back to her she started crying she gave me 40+$ to much. She told never learned to count back money. Owners just because you have online technology to take complaints and management doesn't mean anything if you as an owner don't check on it yourself. Please apologize to all the customers in Sahuarita for the lack of the stores ability to function as well as a McDonald's company should. read more

This place is hands down the worst. The second lane is twice as slow as the inside lane assuming it is working. The staff is slow compared to other McDonald's and cannot figure out how to fix simple orders. If I could give a zero I would. Skip and make the extra drive to all the places down by Walmart. You will thank me for it. read more

The employees at this McDonald's are the rudest! I don't know what it is, but for some reason, whenever I come here they talk to me in such a rude tone and have an attitude. Sometimes the code on my app won't work or they refuse to use a different code- making the purchase more difficult for me. I won't be back- the McDonald's a few miles down will have my business from now on. read more

Always messing up my orders. Coffee always tastes like crap. They need to pay more attention to what they're doing read more

Menu changes from midnight to morning at around 4am cool no problem I put in my order in and drive to the location to find out they are closed my money has been taken and no food is even available great way to do business take your money and don't get food at all shut down your app if your closed it's vary simple read more

If I could give a -1 I would. This has got to be the worst McDonald's ever. They're always out of stuff. Their machines are always broken. Today no ice. It's 90° out, and no ice! read more

Convinced the night crew is purposefully ignoring order requests. Ive worked at this McDonald's previously a few years ago, and I assure you that this wouldn't have happened unless it was laziness followed by blatant disrespect for the customer. I made an order for 3 triple cheese burgers with no pickles and add mac sauce, as I always do when I come here. Received my three burgers, after I watched the girl at the window stand there with the bag and the food for 7 minutes laughing with a coworker after checking my order. I didn't realize what they were laughing about until I got home, and realized that my burgers were just COLD Big Macs with EVERYTHING stripped off and wrapped in the proper wrapping. I am a regular at this store during the lunch hours and always have a pleasant experience. I know it gets busy and spirits get low, but this is genuinely disappointing and appears that the employees have no intention at making their management or the Mc.Diaz Organization look good. I know that Paul and Nelie Diaz will be appalled when they discover what has come of this once great establishment. read more

Not only missing food but when asked about it they refuse to give it to us even with receipt

worst mcdonalds i've ever been to. i've always had issues coming here. They are lazy and unprofessional. Out of all the times i've been here they could never serve me coffee, ice cream, or even something simple as a spite. I asked for a chicken sandwich with mac sauce and please tell me where is the mac sauce?? They just slammed my sandwich together carelessly. I got off work late around 2 AM and they told me they couldn't serve me because they had no food. It's a 24 hour fkn fast food restaurant service, tf you mean you can't serve me?!! It was 2 girls laughing around just being lazy when all i wanted was a burger. The food isn't even that good. It sucks that it's the only mcdonalds out in sahuarita. I hope this location can get their shi together and service customers with respect and reaching their needs to the best of their abilities. read more

McDonald's - no mac sauce like i asked and they just threw my sandwich together - Coffee & Tea Near Me - Sahuarita, Arizona

Go to Culver's go to Arby's go to panda which all suck but are a way better option the. This P.O.S. Establishment . If you wanna get your food wrong spend 30 minutes in a drive-through for them to give you incorrect food incorrect change to drive back through the drive-through have to wait 45 minutes they put a bunch of cars in front of you that shouldn't be in front of you Because the person doesn't know how to work the @ucking drive-through line properly how hard is it to do one line then the other .... These mangers need to hire people with common sense read more

This is probably one of the dirtiest McDonald's. The playground around was so bad, I will not be bring my child back to play here. fries on the floor everywhere, the tabletops were extremely dirty. Spills wherever. The food like at every other McDonald's, not good. The mcchicken patty was dirty and cold, the employees are stingy with the sauces and only give you one. The soda machine smelled disgusting, it smelled like urine. The least possible effort was going into cleaning the place up. The play ground actually smelled like poop. read more

I was so excited to come to McDonalds. and I got 2 McGriddle and a McMuffin and the forgot all the egg and the hashbrown you charged us more for you no to give it to us. you lost a very good customer read more

it was the best! They had great service and drinks+food! The best part was the playground. it was so fun!

EXTREME ISSUES WITH THE MC DONALDS ON 775 W Via Rancho Sahuarita Sahuarita, AZ 85629 United States ***THE YOUNG GIRL WORKING THE DRIVE THROUGH OCTOBER 3RD'S LATE NIGHT SHIFT INTO THE 4TH IS EXTREMELY RUDE AND UNIMAGINABLY DISRESPECTFUL*** ***SHE IS SUPER SKINNY AND HAS SLIGHTLY TAN SKIN WITH MEDIUM/LONG CURRLY HAIR*** I would've rated this mc Donald's a 4-5 star if it wasn't for one employee who single-handedly ruins everything about this mc Donald's in Sahuarita Az. I'm not sure what her name is she never wears a name tag probably for situations like these where customers are trying to name her but can't. I arrived at mc Donald's at 11:25 pm to order a Big Mac bundle and 2 large drinks, when I was done ordering I asked if I could pay for 10 bbq and 10 honey mustard sauces seeing as the Big Mac bundle comes with 40 chicken nuggets, and I was met with "we don't sell sauces and I'm not going to give you 10 sauces each" with extreme attitude and anger. So I responded I can't purchase the sauces but I won't be given the sauces either? And she proceeded to hit me with "nah", "omg" "stop talking to me" so I pulled through the drive thru to the first window to pay for my food and my fiancé asked her to clarify why we couldn't get more sauces and she called us dumb because she "already told us that we weren't getting anymore sauces" so me being an adult and not having the time or the patience to deal with a bratty little girl who is so unhappy with her life that she is trying so hard to make mine a complete strangers life as miserable as hers, I drove up to the second window to get my food and be on my way. To my luck this lovely young lady was at the window with my food with a nasty hate filled smirk on her face and she proceeded shoved my bag of food into my hands with extreme force. I proceeded to drive away as my fiancé checked the bag of food because we definitely don't trust anything she put in the bag at this point and we had 3 sauces so not even the 4 we were allotted to get with our meal and she dumped fries into the bag with out a fry container. When we got home we checked the Big Macs and chicken nuggets and the Big Mac was completely just thrown together and the chicken nuggets were frozen. I will be adding pictures below. This is not the first time I've dealt with this young lady. a month or two back i had an order for a few cheese burgers with the curbside pick up and when she came out to give me my food she was extremely rude and almost threw the bag of food into my car and just walked away not even a half ass have a nice day nothing!! PLEASE IF YOU KNOW THE NAME OF THIS YOUNG GIRL PLEASE LET ME KNOW WHAT IT IS I WANT TO REPORT HER TO CORPORATE OR THE DISTRICT MANAGER AT THE VERY LEAST. PLEASE DO NOT COME TO THIS MC DONALDS BECAUSE YOU WILL NEVER KNOW WHEN SHES WORKING AND WHEN WHAT HAPPENED TO ME WILL HAPPEN TO YOU. Such a disappointment this use to be my favorite Mac Donald's in green valley and sahuarita with everything from customer service to food preparation and cleanliness in the establishment. read more

McDonald's - The way both my Big Macs were served in the box. - Coffee & Tea Near Me - Sahuarita, Arizona

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The night crew is by far the worst crew, very confused on how i asked for extra pickles and got one. Also it raises high concern that we were the only car in the drive thru after hours and sat for about 5-8 minutes at the window without any interaction and the girl was unsure if she had even seen us before giving us the food, it seemed as if maybe she might just lack common sense or maybe just has an attention issue not sure but do better! (i wanted to put a .5 rating but it wouldn't allow me to) read more

I was very confused with the ordering board in the restaurant. I wanted to use my app points. I received such great service in helping me figure it out. The machine wasn't working properly that day, so they gave me my item anyways. I really haven't had a bad experience there. I never have been a big fan of McDonalds, but the app helped me try it again, and it has saved me money and it's convenient. read more

Customer service is a four letter word to the people who work at the Sahuarita store. I walked in and found the only way to order was thru the kiosk. I do not like using them but there was no alternate. I elected to pay cash and the instructions "Please pay at an open register". Only there was no open register. After several minutes and being ignored by 3 staff members ( no eye contact or even acknowledging of my presence) I left hungry. This is not the first time I have been ignored by staff but it will definitely be my last. There should NEVER be a time when staff ignores a custome. read more

Zero stars if I could. Took over 30 minutes for 2 kids meals and 10 piece chicken nuggets. This place needs help. Wasn't even busy and it took this long. Place doesn't have their AC on either. read more

Being a resident of Sahuarita, we have limited options for fast food. Every time I go to this McDonalds something goes wrong. Today I ordered an Oreo mcflurry and I noticed that there was a little bit of Oreo crumbs on the top. Thought it was something new. Half way home I grab it and noticed that the only Oreo it has is that top little bunch. I called them and I asked the girl who answered if they weren't mixing it because it was only on the top. She replied with " we're changing the machine right now so we can't mix" I told her it would've been nice for them to disclose that at the time of the ordering, because if all I wanted was a cup of ice cream then that's what I would've ordered. All she said was sorry. So annoyed with this place and they really don't care about customer service or the people that go in there to purchase their food. read more

I wrote a review on google and I'm writing one here! Absolutely horrible location!!! If you're desperate, there's a better location more into green valley. I've MAYBE met one nice employee here, and I don't go often because of the wait times and barely edible food, but I had a rough night and just needed something. Not only was I double charged, I had the employee shut the door on me when I went to ask about it. I've worked fast food, and I understand night shifts are tough but that was out of pocket. One of the employees didn't even have a uniform on. You are better off just flushing whatever money you would've spent here. STAY! AWAY! read more

I made a mobile order at 2:10am because website said they don't start breakfast until 3:59. I came in for my food at approximately 2:20-2:25 and they said they were getting ready for breakfast. They also said if I don't pick up my food the app will automatically refund me and it has not in fact refunded me. This is the 2nd time this has happened to me, first time I made the order at 1:30am. read more

Zero stars. Did a mobile order for inside pickup. They say lobby closed. Took 40 minutes to pickup in drive thru. Worst service

Service is not welcoming, very rude, and very slow. Have to pull into a spot to wait for our food, then when we receive it the food is cold. Not clean. Tried this place 3 times due to convenience, not worth it and will never return. read more

Disappointed. I got a smoothie and had a few drinks only to notice plastic debris. Thankfully I wasn't able to drink it fast due to patient care at work and when it melted some the plastic started to appear. I am very disappointed. They should be doing regular maintenance!!! This could make me really sick. And it's not safe! I will be contacting the McDonald's to prevent others from possible harm. Update*** Tried to call the McDonald's location twice . NO ANSWER!!!! read more

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Upper management needs a serious lesson in scheduling! I grabbed food for the fam on a Friday night, 11 PM and waited in their drive-thru for 35 minutes. WTF. Their drive-thru speaker kept repeating the other person's order and I realized after about 15 seconds I wasn't talking to anyone but myself. Odd, never seen a drive-thru speaker echo another person's order. The food was OK and customer service was actually decent but you can tell that these workers are so short-staffed that their hands are tied. I saw maybe 4 people working in there: To man 2 drive-thru windows, cook, clean, and cashier people. Really? Again, customer service was solid. Employees were super nice but darn are they overworked and it shows. Badly! Won't be back. read more

The drive thru employees at night will absolutely treat you like shit. I stopped going because of the food poisoning, this McDonald's is absolutely terrible. read more

Went through the drive thru and ordered a #5 and I swear it looked and sounded like the girl at the first window where you go to pay was half asleep. She told me how much the order was and it came put to be $19.99 which was fine because I ordered a frap to go along with it. But then I asked how much a mcflurry was and she said 19.99 and I asked that much for a mcflurry? And she didn't reply instead she just starred at me with a blank stare with a smile on her face. Mind you I spoke pretty clear. read more

This store is terrible. They don't seem to care about the customers. It feels like they just want you to hurry up and order, pay quickly eat fast and get the hell out. They don't even crack a smile. My visit was in the inside and not the drive thru. read more

Drive through service is super slow, and staff are extremely rude. This is the third time and I live 5 minutes away, not going here again. I do not recommend. Needs better management. read more

Terrible service. Workers had no idea what was going on. When we checked our food at home, we noticed that there was a hair stuck on one of the sauces and another sauce had exploded in the bag making a sticky mess. This location is not worth being open. read more

Worst customer service. They stop taking any orders between 4:00-5:00 am because their "system is down". Everyday. when their system happens to be up and running, they make sure your order is messed up somehow. soggy fries is typical. 1 less chicken nugget sometimes. Wrong fountain drink realized by the time I get home. this location never seems to get order right. read more

This McDonald's is terrible, wait until you get to the next one. Incorrect order, missing items rude staff... read more

I'm only giving one star because I can't give zero. This McDonald's gets my order wrong at least 75% of the time. I've brought this up to the manager numerous times but it just keeps getting worse. Also, do not go through the drive through as they will just send the other line through as you sit and wait. read more

Sunday morning customer service is very unfriendly. Both window staff employees gave dirty looks and appeared to care less about their jobs. I understand working Sundays are a drag but I had to work them most of my career and provided friendly service (even when I had to fake it) making $8 per hour. Starting pay at $14 per hour you would expect at least "have a good day" when you say it to them first. Anyways friendly customer service is hard to find on a Sunday morning at the McDonalds in Sahuarita. read more