Visited the Chipotle Mexican Grill - 6100 Long Prairie Rd on February 19, 2026 around 9:24 PM to get food for my daughter. She was initially told the store was closed, even though customers were still entering. When I went inside to ask, an employee rudely said they were only taking digital orders and responded with "if you would have read the sign on the door." When I asked for the store number, the same employee told me to "file a complaint for being a dumbass not able to read." Completely unacceptable. We come to this location at least twice a week and have never been treated this poorly. Digital-only policies are one thing, but there is no excuse for disrespectful behavior toward customers. read more

This review is titled: A Tragedy in a Tortilla: The Great Rice Incident of 2025 Order accuracy at this Chipotle location appears to be a Herculean task--an epic struggle of deciphering a printed receipt and placing the right ingredients into a bag. You'd think I asked them to perform brain surgery, not build a burrito. Here's what I ordered: Extra chicken, black beans, NO rice, guac, cheese, sour cream--wrapped lovingly in a burrito. Here's what I got: A 5-pound rice brick, lightly seasoned with disappointment. There was maybe a molecular trace of chicken, and the rest of my requested items--guac, cheese, sour cream--were treated like urban legends: talked about, never seen. I can only assume the person assembling mobile orders had a moment. A breakdown. A rebellious streak. Perhaps they glanced at my "NO RICE" instruction and took it as a personal challenge: "Oh, you want no rice? How about all the rice?" I needed a forklift to get it off the counter. When I got home and unwrapped the beast, I half expected a grain avalanche. I wouldn't be surprised if this location single-handedly caused a regional rice shortage. If Guinness World Records wants to investigate the most rice ever crammed into a tortilla, this is your spot. Naturally, I reached out to Customer Service. Their solution? A free entrée that expires in 30 days--so I can experience this joy all over again. No store follow-up, no training moment, just another notch on the burrito blunder belt. I now understand why most Chipotle locations can't break past a two-star average. And then came "Pepper," the bot. About as helpful as a fork at a soup tasting. I was passed to a live agent--likely outsourced, underpowered, and apologetically incapable. I mean, bless them, but their hands are clearly tied behind their back by corporate red tape and margin mandates. The icing on the metaphorical rice cake? A canned response from "Sheldon," who must moonlight as a chatbot himself. His message was so out of sync with what I'd written, I had to double-check that he wasn't replying to someone else entirely. As for compensation? To receive a refund, I had to forfeit my "free item," which is probably corporate's way of punishing customers for daring to want food made correctly. This isn't the Chipotle I fell in love with back in Minneapolis. That one had soul. This one feels like an over-leveraged franchise just trying to survive the lunch rush without reading instructions. I'm voting with my wallet--and selling my Chipotle stock while I'm at it. Because if this is how customers are treated, the long-term outlook isn't savory. To whoever at corporate thinks one burrito doesn't matter: read your reviews. It's not just one burrito--it's an entire pattern. read more

Chipotle Mexican Grill - Mexican Near Me - Flower Mound, Texas

My chicken bowl was great! Chimichurri sauce was top notch. Will continue to go to this location

This place is always disgusting and dirty literally the cleaning lady was cleaning the same spot in the same window just walking up and down her ladder instead of cleaning any tables or the food all over the floor , and don't ask for them to correct something , you'll be looked at like a bother. I had to basically force them to adjust my reward. I really wish this place had new management for the millionth time !! I have to hope the chicken doesn't make me sick it's so dirty in that kitchen . Almost called the inspector I was that concerned read more

Another terrible experience. It's tiring. There is no excuse when I order two double chicken bowls and I don't even get a full serving on either one. It was more than an hour before closing and I walk in to get my order to see them fully cleaning up. No corn, lettuce, and a half order of chicken. What a fuckin terribly run restaurant. At this point, just close it. Every time I try to give it a chance (at night) it's a damn let down. read more

See all

I ordered a $50.80 order from chipotle through the app. Door dash deliver a Taco Bell bag with nothing in it. Door dasher said she didn't speak English and typed on her phone that she gave my order to someone else. I tried to call chipotle and a real person doesn't answer the phone. I drove up to chipotle and the manager would not refund my order or give me the missing food. Said it was a door dash issue. Door dash had me on the phone for 40 minutes telling me chipotle has my payment info and they must do the refund. So I am out $50.80 and neither chipotle nor door dash will refund my order. When did stealing someone's money become legal? read more

See all

Two days in a row I have ordered from the app at this location and they have not included the chips with my order. Shame on me for not double checking but when the bag is sealed, I shouldn't have to double check it. Food itself was fine but I recommend double checking you have everything before you leave. read more

Fired FOREVER... Im done with incompetence. I made an online order for 8:30pm. Showed up right on time to see 10+ people standing around the cash register waiting for take out. One patron noticed me walk up and said, "what time is your order for?" I said 8:30. She then said, "mine is for 7:30 and I'm still waiting over an hour later." I'm like screw that! That's when I looked up and saw that the line of people ordering burritos had now emptied out and the staff was just standing around talking; 5 of them. I asked for a manager, "is it really an hour wait for my burrito?" She was like "sir we're under staffed and going as fast as we can..." "Then why are they just standing around rather than making orders?" She said, "they're not allowed. To go must be made in the back..." I can tolerate a lot of things, but not using your resources when you have people waiting an hour for fast food is not one of them. I walked out and went elsewhere. read more

Always a bad experience with this location. My order is consistently messed up and I consistently have to drive back to the store to get my order fixed. I said never again last time, but this time is for sure. read more

Placed an online order and it was the smallest burrito that I've ever gotten from Chipotle. I bit through a solid half inch of only tortilla that had been folded over itself because they put so little filling inside. The guacamole we got also was so salty it did not taste like avocado, only salt. read more

Chipotle Mexican Grill - The burrito in question - Mexican Near Me - Flower Mound, Texas

Fresh food with quick service..its dependable and as healthy as texmex food can be..call in a head of time of its during a time,, use app

FILTHY! Six people working, all tables empty and not a single one of them cleaned. The floors were also filthy. just moved to this neighborhood and won't be back! Chipotles in Dallas are way cleaner. read more

This store is amazing. The manager Kevin was an absolute doll. He made my experience a 10/10 with amazing customer service. The two other workers Kevin and Corbin were very attentive and made my bowl with speed. The food was delicious and prepared with love. The resturant was clean and pleasant. Overall experience was awesome and I would come back! read more

Our family typically enjoy Chipotle. The staff was kind , however they seemed understaffed. The tables were dirty, we actually cleaned our table as did a mother with young kids used what looked liked baby wipes to clean the tables. Mom looked our way as we interpreted as " Wow Really?". The crew needed additional product to serve, they were loudly requesting assistance from the make ready staff. This is the second time we witnessed this situation. Made for an uncomfortable dining experience. I hope the store gets better support. We like Chipotle and would like to dine here in the future. read more

We love the fresh food at Chipotle. But oh my Goodness! What is the deal on the lack of cleanliness of their Flower Mound store. At 1:00 pm, we stopped for lunch. There were only a few customers, and there seemed to be lots of workers. Almost all the tables were dirty: food crumbs, food left by customers, food, chips on the floor. Management, PLEASE do better. We hope for an all around positive experience. read more

The service was horrible. I placed an online order and the staff just looked at me and passed me by, not helping me. When I asked a woman putting chips in several bags if she could get my mobile order, the male cashier said "no, don't worry about it" to the lady. The management must not exist to allow such terrible behavior. I do not recommend anyone eat here. read more

The only negativity about this place tbh was the long line. But other than that the food was delicious a d they didnt mess up my order. The mood of the restaurant is cery pleasing and relaxing to be. read more

paid $20 for my most lackluster experience with chipotle yet. barely any ingredients in my bowl. like really?! read more

Chipotle Mexican Grill - my bowl... - Mexican Near Me - Flower Mound, Texas

Chipotle in Highly Village...I swore never again but today my husband went... out of several items and Guac looked gross when asked if they had more in back was told "it's just as bad" this location is absolutely disgusting chicken not even fully cooked! Do better Chipotle you used to be my favorite! read more

Chipotle Mexican Grill - Gross dirty prep area and poor quality of guac because what's in back is just as bad - Mexican Near Me - Flower Mound, Texas

See all

Tried to give this chipotle a few chances but this is the last time. Every time I come the employees are very friendly. However I get chicken and everytime the pieces of chicken are nothing but fat and I am chewing on rubber for every piece. I still really like chipotle but this location I would stay away from. read more

My husband and I paid almost 40.00 for dinner. My bowl was less than half full. It is very ridiculous. When we called the manager, she said that the prices were higher online rather than in store. She could not refund the order. Her name was Christian. Do not eat here. read more

Chipotle Mexican Grill - Less than half full bowl - Mexican Near Me - Flower Mound, Texas

The store has once again ruined a good dinner for the family. Completely messed up a $60 order but luckily Pepper the AI helpbot gave me a free drink to rectify my problem. My family of four enjoyed sharing one drink. It was sooooo much better than the crappy bowls the restaurant served. I implore everyone to avoid this place. read more

Chipotle Mexican Grill - The order was white rice Carnitas mild tomato salsa and extra medium corn salsa. We got white rice carnitas sour cream and melted cheese. - Mexican Near Me - Flower Mound, Texas

Disappointed. Employees need to get their hair under control. My food had multiple hairs in them. Ridiculous don't eat here.

Worst experience ever! My husband bought me two tacos for dinner. When I was eating one of those two tacos, I saw something green melted on the tacos. I thought it was a cheese, but by looking at the color it didn't look like cheese. I touched and smelled it and it was mint bubble gum yucks! I went to restaurant and complained about the bad service. I was a frecuente consumer at that location. Not planning to come back! The counter is always dirty. There is always rice and beans all over the counter, it always look disorganized and dirty. Those kids who work at Chipotle don't take their jobs seriously. read more

This place is very nasty and unsanitary . The cashier threw my vinaigrette on the front desk (2:10pm) . The server making the food never cleaned his hands , or grabbed new gloves after making a mess . The counter and floors were horrible . Management team needs to get on this asap read more

See all

Every time I go here I have a bad experience. Usually it's because they are out of guacamole but tonight I had raw chicken in my bowl. Completely unacceptable. It's all young kids working here they need to at least have a manager with experience working at all times. Last time I will be visiting here hopefully we don't all get salmonella. read more

Chipotle Mexican Grill - Mexican Near Me - Flower Mound, Texas

Everything was good until I found a hair in my bowl! Absolutely gross I came at an odd time in the day and there were slim options left. They're usually good about refilling but this time around was not the best. read more

don't bother with giving details to Chipotle's online review support; they reach out to get details and nothing happens; no follow up from anyone from the store...pretty much reflects their terrible customer service in store; they respond online to pretend they care. read more

This is now the 4th negative experience I have had at this Chipotle. The restaurant is never clean. We walked in again tonight, hoping our experience would be different, it was not. Food was on the floor and tables, the staff was rude (once again.) We decided to take our business elsewhere. We drove to another Chipotle and had an excellent meal. DON'T BOTHER WITH THIS ONE. read more

I just went to order my food and there was a girl was taking my order, i have never seen someone rude like her... that place is horrible. workers are rude and mean! read more

Can I put negative stars??? This company deserves it after this... Quesadilla... online???? That makes no sense I can't order one in store now. Ridiculous. Who is the head of marketing and product development??? And BTW this isn't a quesadilla, it's 90%bread and 9% cheese and 1%meat. Y'all have lost your mind, might as well close the store. read more

Chipotle Mexican Grill - Quesadilla, online only??? Chipotle is going on the deep end - Mexican Near Me - Flower Mound, Texas

never go to this chipotle! Not only do they give you maybe 3 pieces of meat, the staff has no clue what they are doing. I went today and they were out of one of their very popular meat options, steak. Completely ridiculous. Takes the workers five minutes to make your bowl. This place is not run well. read more

What a joke , this place needs better staffing up to including district manager and or owner, it's been over a week or more and their tortilla press is still down not working, learn how to run a business already. Get your stuff in order read more

Chipotle on 6100 Long Prairie Rd is a scam. I always get less meat at this location than any other Chipotle location. This is nuts! Highly recommend you go elsewhere. read more

Placed order on the app at 7pm for 7:30 pm pickup. Arrived 7:40 pm. Order nowhere to be found. Waited in line to get counter service to check. 7:50 pm -bag could not be found. Personnel finally found order and had to enter and make items on the spot. Only got a "sorry" when bag handed over. Ordering on the app ahead of time for pickup seems To be a total waste of time. Food still up to chi-tole standards though. And didn't make me sick. read more

There was an issue with my order the other evening and even when I approached the young lady on duty with some attitude I was truly surprised by her demeanor. She was calm and reassuring that the issue would be taken care of, (lettuce was put on one of the bowls) and I was having one of those days and probably came off a bit rude considering that it was an easy fix. The wife and son were waiting on dinner and I was stressed and running late. The young lady (name started with a T I believe) was very helpful. Not enough credit goes to the people who can take care of an upset customer and completely turn the situation around. The food was great and I appreciated the way the situation was handled. read more

Ordered a steak burrito and chips & queso, Paid $10 cash, and the rest on the credit card. Found out today that all $16 got charged to the credit card. Was definitely not worth $26 for the meal. Meager steak portions as they were the last of the container, and no peppers/onions available at the time. Rather disappointed, won't be back. read more

My wife stopped by this Chipotle to bring home dinner. Stop here couple times a month but haven't been in awhile. Evidently Chipotle is on a major cost savings campaign. I have attached a pic of the pulled pork bowl that they prepared. Of it has two tablespoons of pork it would be a stretch. I am.going to suggest that they simply make their bowls smaller so that their skimpy little meals will at least look larger. What a rip-off. Goodbye Chipotle. Hello anyone else but. read more

Chipotle Mexican Grill - Pulled pork bowl - Mexican Near Me - Flower Mound, Texas

See all

I keep trying to give this place a chance but I'm always let down significantly in some way... Last time the food made me sick. This time, the store was so dirty and disgusting, and, the employees acted like this was the last place on earth they wanted to be... Come on guys, at least keep the store front clean and inviting! read more

If I could give this place zero stars I would. It is so disgusting in there, the floors in the back have trash and food everywhere. My daughter got one taco and when we got home there was a long hair in it! The customer support guy (Jacob) was very rude and could have cared less about any of the issues. Do not go here!! read more