My kids ask to go here almost every day. If there is a long line it moves fast. We have ordered on DoorDash before and sometimes the order gets mixed up. It's best to double check the order before leaving. Otherwise, we love the food here as they give good portions. read more

Went here this evening and got a bowl and a burrito. They sealed it up and I took it home to enjoy. When I open the bowl, there is a half dead/half alive fly in it. My girlfriend was so disgusted she threw it away. she loves chipotle, but now is worried that every time she wants go get food there she will only think of the time this gross establishment packed up a fly with her meal. read more

Chipotle Mexican Grill - Mexican Near Me - Ellicott City, Maryland

Today was a good day for this location. The food was "Chipotle" warm. I almost didn't have to ask for more of anything when placing my order. I ordered 2 chicken and 1 sofritas bowls. Chicken bowls were fine, needed more tofu. Service was fairly quick for the amount of people in line. The area for the spoons, forks and napkins appeared as I'd novice had cleaned there all day. Everything else was typical of all Chipotle restaurants read more

I go here all the time, chipotle is my absolute favorite. This chipotle gives decent portions, not the best, but you can ask for more but sometimes they seem irritated when they have to give you more. The service/staff though...not the best, can seem very annoyed and irritated, they seem like they hate their jobs here. I would definitely never order online because you will not get a good portion at all. But besides that it's a very clean chipotle and the line usually moves very fast. I still go weekly! read more

Chipotle Mexican Grill - Honey chicken bowl - Mexican Near Me - Ellicott City, Maryland

Ordered a burrito bowl though the mobile app like I normally do at other locations. I probably should have checked the reviews for this one before coming here. The positives are that my order was ready when promised and they included a fork. I can't really just them on anything other than the food because I had no interactions with any employees since my order was at the pick up location. As for the food I was not a fan. Not what I have come to expect from Chipotle. I had a simple burrito bowl. The rice in it was one huge clump. They barely put any chicken in it. Everything was rather cold and flavorless. I had a side order of tortilla chips. They were burnt. Overall it a good experience and I see why every warns to steer clear of this location. I normally devour a burrito bowl pretty quickly but this one I got halfway through it before just chucking it into the trash. read more

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I had a very frustrating experience at this Chipotle location. When I went to pay, I told the cashier I was redeeming a free fountain drink reward, and she said that was fine. I scanned it, paid, and then she told me I still owed $2. I was confused, but I scanned again and paid because I didn't want to hold up the line. After she gave me my receipt, I asked for my drink, and she told me I never redeemed anything, even though I clearly did. Later, I checked my bank account and saw I had been charged the full amount, including the extra $2, and my receipt didn't explain it at all. I went back to ask about it, and the cashier immediately had an attitude, rolled her eyes, and talked to me in a rude tone. I also brought up the drink issue again, and she continued to act like I was wrong. A manager stepped in, but she also rolled her eyes and told me the $2 was for chips--chips I never ordered or received. I never mentioned chips at any point, so I don't know why they were added to my total. Overall, the customer service was extremely unprofessional. Both employees were rude, dismissive, and acted like helping me was a problem. This isn't the first time I've had issues at this location; the service, accuracy, and even the cleanliness are consistently bad. This store really needs stronger customer service training and better management, because the way customers are treated here is unacceptable. read more

This Chipotle location consistently falls short of expectations. It's best to avoid it. I picked up a catering order, and they carelessly tossed the food containers in the box, causing it to leak all over my car. The portions were incorrect, and they forgot the lettuce and other sides. Did not provide any napkins, utensils, and other things that Chipotle says it provides online. read more

Chipotle Mexican Grill - Mexican Near Me - Ellicott City, Maryland

the soda machine was down and every soda was so watered down, really flat as well. no ice, no sign to let customers know that. also the cashier that was in today was rude. i don't know if she was having a bad day or something but she was a little mean to the other worker and the customer ahead of me. read more

I've stopped here a few times, and I always seem to regret it. Portions sizes are small even by the new Chipotle standards. Service is abysmal and ranges from disinterested to just plain rude. The seating area is always dirty, with overflowing trashcans. Even if you are having a Chipotle craving, I strongly suggest finding a different location. read more

We've been going to this chipotle for years - ordering the same thing without any issues. We ordered tacos, but with the tortillas in a separate foil because we don't want the shells getting soggy. The attached photo is the Chipotle worker who consistently and quite rudely gave us a hard time when we tried to order the tortillas on the side. We asked to speak to a manager. She told us that she was the manager. We then asked another employee to help. The other employee spoke with her briefly and convinced her to go ahead and fulfill our order the way we asked her to. She then gave us only a tiny amount of meat for the 3 tacos!! She basically told us that this is the amount we were getting and refused to add more meat. We were not asking for anything for free!! We just wanted the taco tortilla separate and we were willing to pay extra. We always order tacos that way (with the tortillas in separate foil). I don't understand why she was being a "gate-keeper" and giving us such a hard time. We walked out and went over to Qdoba and ate there. They are more flexible there and put the paying customers first. We will not be going back to this Chipotle location. read more

Chipotle Mexican Grill - This is the person who gave us a hard time. - Mexican Near Me - Ellicott City, Maryland

Every time I think to give it one more try here, I'm always let down. Expect to wait at least 20 minutes past when your order should be ready... and you can see the bags sitting behind the counter but no one ever acknowledges your presence so you can't ask on the status of your already very late order. Every damn time. Spoiler alert: order was wrong Second chance visit Update: despite hesitations to visiting this location, I did it again... and these are "steak" tacos. Had to dig real deep to find the steak. There was enough steak in 3 tacos to maybe make one whole legitimate taco. This place needs a complete overhaul or just close it bc it's not worth wasting money. read more

Chipotle Mexican Grill - "Steak" tacos - Mexican Near Me - Ellicott City, Maryland

DO NOT GO TO THIS CHIPOTLE!! A fat Hispanic girl took my order and she was EXTREMELY rude. The portions she gave were so small and I had to keep telling her to put more. It's like she was trying to save the food to take home!! It's a bunch of them in there and they only had one person on the line, they all back there making they togo plates INSTEAD OF HELPING THE CUSTOMERS!! shut this MFFFF DOWN. read more

Child sized portions. Very unhappy as I was looking forward to trying chipotle. Do not go.

Went in ordered three bowls for my staff, had limited time and the register went down, waited over 15 min and no resolution. Couldn't wait so instead of giving the food they just custom prepared, they would rather trash it and anger everyone. What a way to run a business. read more

To start off, our food handler ( Jade) didn't greet us, once she started taking our order she was very passive aggressive and had an attitude towards us. It was just an uncomfortable setting and unpleasant to be spoken to in that manner. Our cashier Gaby was very nice at the end but the hostile behavior from Jade was extremely unwelcoming. Not sure if we will return to this location. read more

I ordered on the app and I picked it up on time. Well, this is where it goes bad. I got to my car and opened to eat it, and I could see the bottom of one half of the bowl. When I went in to complain the manager told me that was a normal amount. I let her know that Qdoba was across the street and I will be going there from now on. She told me she was fine with that. Goodbye Chipotle for good! read more

I don't ever write reviews but this chipotle made me download yelp to say something, everyone in here hates their job and they are careless, I've never had worse service from a chipotle before. The bowl is half full with possibly quarter portions, the inside of the restaurant looks like a shit show and it's very loud coming from behind the counter. All in all this chipotle is one I will never visit again. read more

I have never had a burrito that small from any chipotle. In fact, they went light on all 4 of us. No clue what happened. They must be on a mission to increase profits. Less food and higher prices. If we hadn't made it home, I would have asked for the $55 we spent back. Do NOT go to this Chipotle! read more

Chipotle Mexican Grill - Almost all tortilla!!! - Mexican Near Me - Ellicott City, Maryland

The employee in this restaurant making trash. They don't know how to make quesadilla. I cant eat this trash. Never come back. read more

Chipotle Mexican Grill - Mexican Near Me - Ellicott City, Maryland

Abysmal portion sizes, can't believe I pay for double protein and they just straight up give you two half scoops. Locations in general are bad enough now but this one is definitely worse. read more

DO NOT GO TO THIS LOCATION!!!!! The smoked brisket has the texture of wood chips. no, i'm not exaggerating. I quite literally, couldn't finish my burrito due to the twig-like texture of the smoked brisket that I COULD NOT CHEW AT ALL. And this isn't the only the only bad experience I've had at this location. They skimp insanely hard on the protein. In past visits they had run out of certain things like sour cream, lettuce, vinaigrette, both rices (YES YOU READ THAT RIGHT FOLKS!!!) CHICKEN (AH IT GETS WORSE!!! WISH I WAS JOKING!!!). i would say the service is bad, but most of the workers are inexperienced due to people quitting left and right, so i can't really say much about that. the soda fountain was gross, but hopefully that was a one time thing. i wish i could give less than one star, but yeah. try to refrain from going to this location. please. read more

Rudest thing employees ever! Waited 15 for the girl to acknowledge me. She made 20 online orders before she finally helped me. No one smiles or even looks pleasant. I work in customer service too. Most ppl do. I'd be fired if I acted like them! read more

Chipotle needs to do better! My Mom ordered a bowl from Chipotle she gets NO RICE, NO BEANS, NO PEPPERS.......She gets only CHICKEN, CORN, and CHEESE. She asked for extra corn since she gets nothing much else. They charged her $1.50, that is ridiculous!!! There was very little chicken in her bowl, and the bowl amounted to nothing at all. $10 for a small spoon full of chicken, small amount of cheese and corn. She paid extra for corn yet hardly got much of anything! Corporate needs to correct this situation. This is unacceptable. read more

This location is hit or miss. Sometimes they are on point, but most times they miss the mark badly. Expect long wait times, no juice and possible diarrhea after eating. Oh yeah and they always seem to be out of guac. read more

The food was good and delicious. The service was fast cause there was alot of workers working tonight. The Ambiance was very festive and it was well lite. read more

Chipotle Mexican Grill - Chicken Al Pastor with Ice Tea - Mexican Near Me - Ellicott City, Maryland

I love Chipotle, but this location has continued to disappointment me. I have given them several opportunities and have even spoken to them. The portions continue to be small and/or ingredients are skimpy. Sadly I'm done with this location for a while. read more

Chipotle Mexican Grill - 4.5" burrito - Mexican Near Me - Ellicott City, Maryland

HAIR IN MY FOOD !!!!! I came to this location and it's always a problem here, I literally drive 20 mins out of my close by location to avoid this location. First encounter, the employee working there was RUDE and locked there doors 40 mins earlier then closing, when I got inside they said sorry we're not taking orders, I asked why.. because they still had 40 mins to close .. he said because it isn't busy.. then a few weeks ago, I said let me give this place one more shot, of course ... hair in my food. I went and drove back to the location for a full refund, place is gross, service is horrible and the professionalism and cleanses of this location is GROSS. Always dirty inside. Health department should check this location, first time in my life I ever had hair in my bowl. NASTY! Never again. This location is the worst service. The guac also tasted like water. Nope. Sorry. read more

I placed my order online for pickup. I ordered their newest menu item Steak Quesadilla. Once I got home I realized I had a Chicken Quesadilla. I called and the managers were super accommodating and corrected the error. With that being said it was delicious as always. Chipotle is one of my favorite spots and never lets me down. read more

Chipotle Mexican Grill - Chicken Quesadilla - Mexican Near Me - Ellicott City, Maryland

The BEST (if you want to experience the worst customer service)! When I checked my receipt I saw that they charged me twice for a burrito bowl. Luckily, I caught the error when I was still in the parking lot, so I went back inside for a refund and explained to the cashier of the mistake. First, I let the cashier rummage around the small paper bag to verify that I had but a singular, sad bowl. Alas, my vindication was short-lived as I had the pleasure of encountering the manager (or whoever it was that had the bedraggled countenance of someone who hates her job but also has an iota of authority to issue the refund). It was staring to get busy, so the manager felt the need to unleash her ire on me, as if I caused the issue. Let me tell ya, it was a real treat to be yelled at in front of a captive audience of hangry customers waiting for their gristly burritos and gloppy tacos. She screamed at me to tap my credit card on the screen. Now, I don't know about you, but I'm not used to getting screamed at on my lunch break. So, I was a little flustered and accidentally dropped my credit card back into my cavernous purse. As I was scrambling to find it again, she yelled at me to hurry up and use any credit card I could find. Wow, thanks for the helpful tip! On a side note, I find that being yelled at truly calms the nerves and is so helpful in tense situations! It also helps charge up your nervous system, and I hope you get to experience it here at this lovely establishment. The employees here will ensure you get the whole humiliating experience! In the end, I'll have to keep en eye on my account to see if the refund went through, so that's fun. Oh yeah, when I finally got to enjoy my meal on what was left of my break, my chips were completely stale and were half-filled with broken pieces and crumbs. NICE!! read more

terrible the employe making my bowl was only putting half a scoop and when i asked for the tomatillo red-chili salsa she looked at me and put pico. very disappointed read more

Stopped in on this past Tuesday. Ordered a bowl and when she served the fajitas, the portion was so tiny I asked for a little more. You would have thought I was asking for the world as the server wanted to argue that she couldn't give me more. She told me some had to be saved for later. I said I would pay more to see her response. This was the craziest statement anyone in the food industry should say. I finally said in response: aren't you cooking all day? I as a senior should have never had to experience such ridiculousness. It makes a customer just go to another restaurant as there are plenty. read more

Bug in my food and the customer service did not resolve the issue to my satisfaction.

I decided to order chipotle for lunch since I had class all day and didn't have time to make lunch. I placed an online order for a quick pick-up during the short break I had. To my little knowledge, I didn't expect the quantity to be so little. Despite the quantity, the quality of the food is fantastic. I hope management takes into consideration all the feedback from this page. read more

Chipotle Mexican Grill - Mexican Near Me - Ellicott City, Maryland

Workers are literally so rude it makes me never want to go there again. I get that they're short staffed but they could still be nice if not professional. I never write bad reviews because I work in customer service too, but this is unacceptable and gives Chipotle a very bad look. read more

worst store ever. loud and obnoxious employees who don't care. Start of rush for dinner and 1/2 drinks out. No peppers and onions, and it's scraping bottom of brown rice. Horrible restaurant. read more

Never going back. Read the reviews and still gave it a chance but boy were they accurate. Smallest portions i've ever seen, i actually chuckled when I saw the amount of chicken I was given. Why is guacamole additional when the portion is so incredibly tiny ? Waited in a line of 15+ while the whole staff worked on one call ahead order. Was not worth the $13 a bowl in the slightest. read more

Waited 15 mins to find out they didn't have steak and once again only two people working on the line, this chipotle is so badly manage go somewhere else don't waste your time they don't care about their customers. read more

Terrible service. Always a screw up with online orders. Lines move super slow too. Today I intentionally waited extra 20 minutes from the promised time hoping it would give them time to have it ready. When I got there, didn't see my order on the shelves. I asked and was told someone else must have taken it so they have to remake it. There was no apology or any attempt to quickly remake it. Waited another 15 minutes to have it "remade" Staff just looks so unmotivated and unfriendly. read more

This was TERRIBLE. The waiters were okay, i know chipotle is not nice to their workers. But the bad part was that I got food poisoning after eating here. I was sick for so long and it's not worth the overpriced food anyways read more

Worst chipotle I've ever been to. Smaller portions. Stale chips. They will skimp on cheese, beans, or rice. Who skimps on rice!? Do yourself a favor. Stroll over to Qdoba or ANY other chipotle. read more

Chipotle Mexican Grill - Brown rice, black beans, cheese, sour cream "double" meat with chicken and Barbacoa - Mexican Near Me - Ellicott City, Maryland

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