Countless price increases and glacial service have turned Chipotle into an afterthought for lunch. Frankly, there's just too many independent Tex-Mex alternatives in the area to settle for the ever diminishing by-product of a corporate test kitchen. It's getting harder to remember why I was so fond of this place in the aughts. Two sorry stars. read more

Very good location. Right on Rt 18 and very close to urban air and other shops : very nice parking facilities .. wasn't too crowded when we went .. service was good because of that :.. nice space inside to sit and eat . There were also tables and chairs outside .. Kids are always big fans of chipotle . We like their rice bowl . quantity of food in this location was great . In some locations they just put very little rice and bean . the quantity was good in this location . Veggie bowl was good . Quantity was a little less rice and bean etc . Guac and veggies were fresh. . Good experience overall .. 4 stars read more

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DO NOT Get wast your money because they literally give you the small amount of food they can give.

Similar to the review below mine, my mom ordered delivery off the Chipotle app. They didn't put the burrito we ordered in the bag which was over $20. The food got here quickly but the quality was also not good. See pic of the chicken and cheese bowl - this is what it looked like once opened. Practically nothing in it. The cheese quesadilla was two small slices with barely any cheese. We did reach out to the Pepper support. They didn't do anything until they connected us with someone named Wilard who just gave us a free discount on a future order. We had to reason with him to be refunded for the missing burrito. I'd you're going to order from here, I suggest going in person to ensure the employees are providing you with the correct food and quality portions. However there's usually a line and you'll have to wait. So you can decide if it's worth it! read more

Chipotle Mexican Grill - Our chicken and cheese bowl delivery once opened. Where is the food?!? - Mexican Near Me - East Brunswick, New Jersey

First when I step in to the restaurant, floor was sticky. Then I looked around, the floor was dirty with rice and food... time to swipe the floor. I placed the mobile order, so I didn't need to stay in. I ordered burrito bowl with guacamole, and a large chips. Chips were soggy. Burrito bowl was okay but could have been more rice and lettuce. The overall ordering experience was long wait and meal experience was so so. read more

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This was probably the worst Chipotle I've been too! It was so dirty, I was instantly turned off! The garbage was overflowing onto the floor, tables were dirty and then the icing on the cake.... the food service line was even missing. That's a contamination and food safety hazard! If zero stars were an option, I would give them 0000x0=0 read more

Chipotle Mexican Grill - Mexican Near Me - East Brunswick, New Jersey

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This is a 0 star. I went in not too long ago and paid 55 dollars for takeout and was rushed through the line that was non existent. I get speed is important in that industry and that's what they're trying to do. However, when there's nobody behind me and they're rushing me and I have an order for four people. I am looking to have a little bit better service than I received. They forgot the guacamole on one order I asked did you put guacamole on that? I was told I didn't tell him guacamole but I did. That's neither here or there instead of fixing it. They put it on the side, which is not exactly what I wanted not the biggest deal. If they weren't rushing with no line I would have forgotten to write this. I've never had a problem at chipotle before, but I will be going out of my way to go to a different one than this ever again. The proprietor should be ashamed. read more

I ordered from the East Brunswick Chipotle on Monday, 9/1, and what I found was absolutely disgusting. There were bugs in my food. Yes, actual bugs. I've eaten Chipotle plenty of times before and never expected something this revolting to happen. To make things worse, when I called corporate to report it, they didn't even want to refund me for the entire meal--even though the food was clearly contaminated. Finding bugs in your meal is beyond unacceptable, and the way it was handled made the experience even worse. If you care at all about food safety and cleanliness, avoid this location. Bugs in the food and a lack of accountability from corporate is a complete disgrace. This experience has completely damaged my trust in this location and in the brand as a whole. read more

Ordered food online, when I went in to wait there was a guy that couldn't get the water to stop on the fountain machine. We kept trying to get someone to help, but they didn't seem to care, so eventually another customer went over and fixed it. Then, when they were done making my order, they set it aside behind the counter instead of putting it on the shelves... so, I had to go ask for it. And, finally... I ordered a quesadilla with Carnitas meat and fajita vegetables on it with the sides, being rice, sour cream, and salsa. They put the condiments in containers, and then put my meat and vegetables on the side! I will be going to a different Chipotle from now on! read more

Chipotle Mexican Grill - Meat and veggies on the side?!!? - Mexican Near Me - East Brunswick, New Jersey

The food is digusting. Don't see anything else except black beans. This kind of food is to feed dogs not humans. This store needs to go back to Chipotle corporate for training. read more

Chipotle Mexican Grill - Mexican Near Me - East Brunswick, New Jersey

Coming to eat at this Chipotle location can feel like you're coming to order your food on opposite day. Ordering a burrito bowl specifically requesting no beans? You'll get a burrito bowl with beans. Want fresh chips? You'll receive stale and oily chips. While I frequent this location cause of convenience, I do not recommend this location because it is far too consistent where orders are inaccurately made. In my most recent visit, I also had to discard most of the bag of chips I got since they were overly greased, salted and soggy to the point they were inedible. Management at this particular location needs an overhaul. The North Brunswick location is slightly better than this one. read more

Chipotle Mexican Grill - Mexican Near Me - East Brunswick, New Jersey

Just go to the new Old Bridge location on rt 9. At the East Brunswick location you will get a minuscule amount of food compared to other locations and the staff at East Brunswick treats their customers terribly, which shows an overall poor level of service. I'd recommend management to take notes from the Old Bridge location which unequivocally provides better customer service and portions of food. read more

we ordered through uber eats, and it was the most disgusting tacos I ever ate, it was salty, rice didnt taste like anything, I took a bite and I almost threw up. Worse mexican food (calling those tacos Mexican, what a way to insult Mexican food, will no longer order from chipotle, expendive and over rated. read more

This was my 2nd time here and I'm not impressed at all. This location is very busy and I don't know if its under staffed or the workers just don't care but portions are very small both the meat and toppings. However they do drown everything in sourcream. People are rushed and the workers don't pay attention. I told the guy 3 times I wanted a LARGE guacamole but he just gave me a small and didn't even hear a word I said. I'm glad I had a buy one get one code because if I had paid full price or had gotten more expensive protein, I would have really been honked off. I've been to other Chipotles and had a much better experience and normal portions on the meat. Maybe its a NJ thing or maybe its just the location. Sad for such a successful business chain ya'll cheap out on your customers. Btw, I was having a difficulty with the QR code and got them mixed up with the rewards code and the guys at the register (one apparently brand new) stood silent and didn't offer what was wrong until the line backed up. Conversation between staff and customers usually prevents confusion. The workers all seemed grumpy and would be happier if they didn't have to deal with customers. Just my opinion. read more

Where is the store management? That's what I'd like to know because if he/she was monitoring what is going on in the store, I'm sure he/she would have noticed that a lot of what is going on is amiss. One of the staff on the assembly line clearly wasn't into working today. Said no lettuce on my tacos twice and still got lettuce. After saying I said no lettuce, guess what? The lettuce remained on my tacos. From there, I had to say cheese twice and point to the cheese before it registered that I wanted cheese. A tub of guacamole for my chips was really just partially filled with a lot of air at the bottom of the cup and on top. The dining room was incredibly filthy. I needed to wipe down a seat for two in order to sit down and eat. Literally every table needed to be wiped down. The best was the scene of a plain clothes staffer chopping veggies with a mobile phone on their shoulder. Huge props for maintaining the position while chopping veggies for at least 10 mins while I waited on line, waited for an absent minded person to assemble my food and also finish eating. If this staffer doesn't have neck pain from this effort I'd be surprised. The problem with hiring young is that the young need direction and beg for oversight. If this is your target workforce, then a plan for additional oversight must be factored in. There are far too many inexperienced staff on the line here. read more

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Chipotle is my go to chain, but this one in East Brunswick really drops the ball.. Food: They grossly under fill your portion compared to other Chipotles. It more or less tastes like any other Chipotles. Service/Environment: Of the multiple times I've been here, they have either under filled my bowl by a very significant amount (picture), ran out of ingredients, had me wait a long time in line, or completely forget to make my online order. At least I never got food poisoning from here.. Price: Same as every other Chipotle in NJ, but with the service/portions, not worth Overall: I'm going to start going to the North Brunswick one instead of this one. Management really needs to make some changes here. read more

Chipotle Mexican Grill - Half filled bowl... - Mexican Near Me - East Brunswick, New Jersey

Worst service. Threw food in my bowl like I took his first born. Had to almost beg for certain ingredients in my bowl. I went there 10/22@ 7pm so management if you're reading this, check your staff. The cashier was amazing nice and could tell he knew the people prepping the food were unprofessional. Even the customer behind me said "oh my God he's just throwing food into the bowl". Sorry but I paid $40 for my order, certainly wasn't free. ** update: did as requested. Send an email in regards to my concerns on the chipotle website. Just got a response of "sorry the team should do better". SMH. read more

I'll be coming to these chipotle for over a year now and this new employees they there's nothing wrong with the food is service when you asked for what you want in your food the portions that they serve you way too little it's like there's Care to shovel the spoon into the food in order to serve you it's just like they just wanna give you a taste of it. Example size is ridiculous. read more

they have better management now thank god the rice is cooked, ingredients are stocked up

Hair protein in your salad . There was no one inside and we did mobile pick up and walk to cashier. All the lazy workers were chatting and don't even bother trying to help me. Then I have to shout I'm here for mobile order. Now they black chair on my salad. I enjoy many other location. Eb location is the worst. read more

Chipotle Mexican Grill - Black Hair in the salad - Mexican Near Me - East Brunswick, New Jersey

my meat was raw and i got brown uncooked rice instead of white. I didn't get any guacamole that i paid extra for and they gave me and apple juice instead of chips that i paid for. I am allergic to apples so i couldn't even drink it if i wanted to. We also ordered black beans and got pinto beans. Do better chipotle. I spent 37 dollars i deserve my money back read more

Chipotle Mexican Grill - Mexican Near Me - East Brunswick, New Jersey

Worst chipotle I've ever been to. They are dirty there and the young staff was beyond rude. Never going back there. I'm so annoyed I have to give this place 1 star and wish there was an option for no stars. read more

I usually don't plan visits to specific fast causal spots; I tend to go to locations that are in proximity of where I am. I've frequented this location a few times now when I've been in the area. My experiences haven't been identical, but they're always average or below. Some employees are friendlier than others, none exceeding expectations. During most visits, there are one or more ingredients that are out of stock. The cafe barely hits the average mark; it's usually dirty with a poorly-stocked condiment station. The quality and portion of my meals here also varies. I was highly satisfied with the amount of food/decent quality during my most recent visit. I've had crunchy rice and missing ingredients in mobile orders during previous experiences. My expectations with fast food/fast casual aren't usually too high. However, I had a terrible experience with packaging of my burrito bowls during my most recent visit was awful. I ordered in-person, and the employee placed both of my bowls in a standard paper handle bag. I placed the bag upright on the seat of my car to prevent any leaking/spillage. After driving 15 minutes to my destination, I picked up my handle bag to take inside. The bag immediately ripped at the bottom from being incredibly wet. A good portion of strong smelling liquid got all over my passenger seat and also seeped into the small holes of the leather where the heat/cool air comes from the cushion of the seat. After looking at both bowls, one of them was incredibly wet at the bottom, with the biodegradable cardboard almost completely ripped. It was the contents of this bowl that caused the bag to be drenched with liquid at the bottom. The bowls were both heavy, so it would've been common sense for the employee packing them to either double bag, double layer the bowl, or both. My most recent experience was beyond disgusting; it's pretty much sealed off any chance of me revisiting this location. I'm sure the strong onion and garlic smell is going to be apparent during the summer heat; fortunately we're not there yet. I really don't anything positive to say about this location besides the fact that they need to put major effort into overall improvements. read more

Came 1.10 hour before closing, the line was 2 ppl (so no rush hour) and I saw at least 6 employees in the kitchen. Never seen messiest counter, all food was just all over the place. No brown rice, only chicken option, fajita looked like it was cooked in the morning, no sour cream. Basically nothing left more than hour before closing. So I paid $13 for half portion. Floors were sticky. Bathroom was clean but smelled like clogged sewage. Overall the worst Chipotle I ever visited. read more

If I could give 0 stars I would. Manager Kenny (I think). Was rude and inept. He refused to give his name I had to ask an employee my Togo order was 30 minutes behind schedule and there was no line of walkins. Then the take out person decided do stop working and cleanup instead of making orders. The instead of jumping in Kenny his in the back office. read more

Whenever I order online, it's always crap. They give you half of the amount. I don't know what this is about but it has happened 3 times now. 13 bucks for a salad bowl, it's always long lines so I order online and this is what I get. It's absolutely ridiculous. Is chipotle this hard up for cash?? read more

Chipotle Mexican Grill - Mexican Near Me - East Brunswick, New Jersey

I went to chipotle at 9:15, there was also 4 other girls waiting outside wondering why they closed. They said they close at 10! But it was still early to order. They wouldn't let us in! But the best part they' let someone else in that said they ordered online but yet they didn't! That person was white! Yes they are racist because I am filipino/Mexican and you want to tell us colored people we close then other people came and said they were closed but literally it says 10pm! Never going to this place again!! Workers suck! Workers are lazy! read more

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Truth be told .. I love Chipotle. But dislike this location . Always running out of menu items , poor management, employees who have the " I don't want to be here " look . On their doorstep says they open 10:45am . Several times they are still closed at 11:15 am . Is it too much to ask that they open at their posted time ??? Is it too much to ask the soda machine to be working ? To refill the iced tea? To restock Ice ? To clean tables and sweep floor ? To have my online order correct and complete? Henceforth ..I will be going to the North Brunswick location read more

Chipotle Mexican Grill - Crispy tacos - Mexican Near Me - East Brunswick, New Jersey

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I'm tired of having to ask to fill the bowl. I'm not sure if they are independently owned but this is a location to avoid. I frequent at least 5 locations in 3 different counties and this is the only one I experience this. People are annoyed in line continuously asking ...can I have more rice or corn or chicken...it's annoying and slows the line. I'm done I actually made the mistake of coming to this location again. 20 minutes in line watching my food just sit & get cold. Then no napkins and just knives...wow, never ever again! read more

Chipotle Mexican Grill - No napkins or forks...after waiting 20 minutes just staring at my food sitting there to finally get to the end of line - Mexican Near Me - East Brunswick, New Jersey

This Chipotle is disgusting. I asked for the manager because I've never seen such filth. They told me they were short staffed and that's why it's dirty. Something has to be done. Maybe the department of health needs to visit this location. read more

Quite possibly the worst chipotle location, and worst Chipotle experiences all happen here at the East Brunswick Chipotle This location started out absolutely amazing, they had a stellar crew with proper management and a team that cared about cleanliness and quality Fast forward to today - Its a 3rd rate slop hall that cant get an order right, remember to cook fajita vegetables (BEFORE ITS EMPTY) or even take the time to make salad dressing. (great to find out its not there after you order a salad bowl) This location and team need a LEADER and proper management to get back on track. I take the time to drive an extra 20 minutes to the North Brunswick location and never feel bad, I can actually stand in line and order VS being yelled at that I didnt order on the app and they wont take in person orders - As if we are mind readers and should know which day they decide that interacting with customers in any way is going to happen or not. The first time i found out about the whole internet order only thing, I walked in and just waited on line like a chump - and then still had to proceed to get some ones attention to see if they would take my order, which I was promptly told that No, they dont take orders in person here. I understand that every place is short staffed, but how about investing 50 bucks in a sign outside that says "Online Orders ONLY" and save everyone the grief of even walking in (honestly its for the best that people get turned away anyway) What bothers me the most, is that Chipotle as a whole is pretty darn good food when its prepared right, fresh and someone behind the counter actually cares a little bit Im embarrassed for this location and poor first time Chipotle eaters that will now never return to a chipotle based on this locations performance and standards. read more

This location has gotten worse. Even though there are many workers, their service is super slow. And they keep getting the order wrong even as I stand there in front of them telling them what I want. Tonight they had to throw out the order after the first 2 steps and start over because I had to tell them it's not what I said. More mishaps after that but whatever, I didn't want to wait any longer. read more

Not sure if you're better off going there and ordering, rather than order online for pickup. Got there before order was ready and waited. They were so busy with other orders that my order was done and sitting to the side. Once I finally received it, of course it was cold. I ordered a bowl with extra white rice and barbacoa. Rice was of a very small portion and they threw a huge chunk of barbacoa "fat" on top. It was disgusting to even look at! Barbacoa is a shredded meat, not a lump of fat! They literally pay no attention to details in this place! Would the franchisee eat that!?! read more

by far the best chipotle i've been to, the customer service is great they're attentive and patient, they give sizable portions which i enjoyed, overall good experience read more

Pathetic . I have received meat ( chicken ) in my veggie bowl. So May times they ran out of fajitas veggies as well . So irresponsible. read more

Chipotle Mexican Grill - Mexican Near Me - East Brunswick, New Jersey

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Terrible. They barely gave me a full scoop of rice, i had to ask for more multiple times. They skimp out on so many ingredient. I had an order to go and when i shook my bowl to mix it it opened up and spilled everywhere. The worst chipotle i have ever been to. read more

Please stay away from this location. Ordered dinner last Thursday for 7:15 pick up. Arrived on time for the pick up. At 8:15 received a text that the order was ready. When I went to the front to pick it up was told they had a problem and all orders after 7 pm needed to be cancelled. They then added that they could not issue a refund because the store has no ability to do it despite the order being through chipotle's own app. Manger then helped all of us (about 25 people) fill in the refund request. It is now six days and they charged my credit card and nobody has even bothered to contact me despite complaints through app and customer service. Will need to work through credit card company to get the refund. Another 30 minutes !! This is the second time we have had problems with this store. Chipotle needs to be ashamed of their store, their service and their app read more

Stopped here to get lunch and was told by a worker that you have to place order online in order to get your food. Really?? Maybe you should have that posted on the door. Would not go back there again read more

We've been traveling for a few weeks now and we were so excited to come up on our ever-reliable, always consistent family favorite Chipotle. Upon walking into this one, we were rudely yelled at that it was "online orders" only! No hi, no welcome, no signs posted. At this point, we should have simply walked out, but still, our party of 4 opened up our handy online app and proceeded to place our order. Upon completing our order, we were given a 40 minute wait time. 40 mins?!! 40 minutes of sitting and listening to these horribly rude kids yell out to every patron that walks in?! no thank you! Your employees are in need of some serious customer service training! read more

This branch of chipotle never refills when out of stock..even at 7:30 pm. Specially their fajitas! Being a veg no fajitas is such a turn off. Not one time, more than last 3 times I have been there. Rude customwr service as well. Corporate should really look at their reviews and take some action. read more