The location is perfect, food is good but if you try and get light (spicy) salsa you are going to pay for it. They take it as a challenge to burn you lol read more

Went into place an order very hungry and I was just completely disappointed. The meat looked crusty and disgusting and I ordered a side tortilla warmed up and it was stale and hard. Both of the chipotle's I've been to in Danbury have been very disappointing. The staff is rude and just seem like they're out of it. I will never come here again. Here to say that chipotle is officially not good anymore. read more

Chipotle used to be one of my favorite places to eat, but the brand is clearly slipping This visit was beyond unacceptable. Not a single table was clean. Bottles and trash were scattered everywhere. Garbage cans were overflowing, with trash spilling into the drink area. When we looked at the food line, every metal pan was scraped down to the bottom with dried, crusted food around the edges ...instead of swapping out pans, fresh food was being poured on top of old residue. That's unsanitary. When we asked if we could get fresh food, the employee simply went to another station and scraped from a different pan that was also already empty and crusted. At that point, my wife and I were completely disgusted and walked out. When we mentioned the filthy tables, the excuse given was that they were "really busy." Being busy is not an excuse for basic cleanliness. This is a national brand, and minimum standards should be non-negotiable. Extremely disappointing. read more

The food if I got what I wanted would be good I asked for steak in a quesadilla and cheese and they just gave me cheese in a quesadilla without any steak and the people who were serveing me were kinda clueless and did not speak English and the background was nice with some music and packed with people. read more

Returned for a quick bite and food was fresh. Happy to see the tables were much more clean this time around!

This place just can't get it together never will and never has been. Garbage on every table and the floor garbage bins in the restaurant overflowing. Chips weren't available or ready, drink machines weren't working. Why is it so hard to put one employee in the dining area at this location for an entire shift to clean off tables and take the garbage out. I had to apologize to my wife for the appearance of the restaurant because we were sitting at a table but it felt like I was sitting on the floor amongst all the trash. Food was awful as well. read more

Chipotle Mexican Grill - Dining Area! - Mexican Near Me - Danbury, Connecticut

This place is hit or miss! I've gone plenty of times and sometimes the service is rlly good but sometimes it is horrible(most of the times it's bad) I went there recently and they got my order completely wrong , and were very rude abt it! I order a cheese and chicken quesadilla and they gave me a small childrens taco. When I asked them abt why my quesadilla was smaller than usual they said that was the normal size. And when I asked after I paid they then said that the quesadilla machine was not working. Also the worker at the front, did not give me fresh rice and continued to give me and my friend dried up rice. Countless times they have also refused to give me more chicken when their meat is out, instead they make me choose a different meat instead of making a fresh batch. Most of the employees at the business have to put the fries in the bag, this place just pmo at this point‍ read more

Awful. Just awful. Dirty. Staff is rude. Food was cold. Chips were stale. How is this place allowed to stay open. Believe the bad reviews. I wish I had looked before I let this pit take my money. read more

I went to this location for an in-store order on July 6 around 5:30 PM. The first thing I noticed was that the tables were filthy. As were the floors. It looks like they hadn't been cleaned all day. There was one person in a corner table, probably the cleanest one he could find. My food was OK. They were out of tortilla chips. There is forgivable, certainly after our holiday were perhaps deliveries were delayed. However, it does not explain why when I got a soda. The soda fountain did not have any ice, and the soda was warm. My Coke zero ended up being a root beer. I went back in the store to tell the cashier and was given another cup, but no apology and they didn't seem to care. Four of the garbage cans that were in there were overflowing with garbage. Again, it looks like they hadn't been touched all day. It wasn't that busy when I was there. Two people in front of me and one came to pick up their order. If that's what the front of the house looks like, I wonder how gross the kitchen is. read more

Absolute worst chipotle in existence. Super chinsy and staff are terrible. Can't even properly roll the burritos

I love this chipotle. It's conveniently located in the Trader Joe's plaza. You can shop for groceries, get some wine and hit up the chipotle on your way out. They've been very safe and clean during covid. It is never over packed and people respect the social distancing. Staff is always friendly and wearing masks and gloves. Can't really say anything negative about them just keep up the good work and thank you for feeding us! read more

Chipotle Mexican Grill - Mexican Near Me - Danbury, Connecticut

See all

I ordered from here recently a couple of days ago and found that there has been a significant improvement with my order since the last time. My order came in on time, I was given everything that I ordered and it looked and tasted delicious. I wasn't disappointed, and I can really see myself coming here again. read more

See all

Tempted by the carne asada special we went here at 5:30 on a Saturday and would not go back. The food itself appeared ok at first then I noticed there wasn't a clean table in the place. I also discovered the ice machine was broken and the staff shrugged his shoulders and said no ice. One Coke nozzle was out of syrup and the other was flat. I asked for this to be refilled and it wasn't by the time I finished my meal so I asked for a refund of the soda. I also noticed the chips I ordered seemed stale and not fresh. Here's a picture of what the juice drink machine looked like. Maybe other locations are good but this one had serious issues. read more

Chipotle Mexican Grill - Mexican Near Me - Danbury, Connecticut

Perhaps other chipotles should take notes from this particular establishment. At first glance you see some trays somewhat empty but it's because they actually bless you with good amount of meat and whatever we you ask for. They are friendly & Professional, I don't know why they got such bad reviews. Shout out to thee workers. read more

Food tasted good. The place is filthy! Not a single table is cleaned off to sit at. Condiments bar- messy/dirty. No napkins, no forks, sauce bottles empty and sticky looking, food tray, straw wrappers and crumbs on the floor. Bad management apparently. When I asked the server for napkins and a clean table he was polite at least. read more

See all

Needed a quick meal so tried Chipotle. The line moved fast everyone was wearing masks and gloves. The food was warm but not hot it should have been warmer then what it was. Their prices for sides of guacamole and queso are rediculously high. read more

Chipotle Mexican Grill - Mexican Near Me - Danbury, Connecticut

I use to love coming to this chipotle, food quality is still there and the severing staff are friendly. You can clearly tell it's management that is the problem. It's terrible. Just like the other 10+ reviewers had mentioned. After 7:00 PM, it's like your being severed scraps. They are always out of half of the menu and mind you they have TWO serving stations, one for mobile/delivery and the one for in store customers. As far as cleanliness, the servers are good in wearing gloves and making sure nothing gets cross-contaminated in regards of scoping the food into the bowl/burrito. The photo posted is Wednesday at 8:15. That's an hour and 45 minutes before closing. I can't imagine how it looks after 9:00. This store needs to do better. This is clearly not chipotle standard. Again. I appreciate the servers and they do work hard. It's management that is the problem. read more

Chipotle Mexican Grill - Mexican Near Me - Danbury, Connecticut

Where do I start?! This place was a mess!!! We visited this establishment at 7:30 on a Sunday evening. We should have turned around when we walked in the door and saw every single table covered with food or garbage. Upon ordering, we noticed that they were out of several toppings, which can be overlooked. There were 5 employees behind the counter and food waste all around the payment counter; nobody was making any efforts to clean anything. Our portions were fair; however, the rice was so undercooked that we absolutely could not eat it - it was literally crunchy! My son's quesadilla had to be eaten with a fork because it was stuck to the foil; it looked like some squished, dead animal that you'd find in the woods! I would like to think that things are not always this poorly done here. However, consider that they were not understaffed - there were 5 employees bumping into each other behind the counter! During the 30 minutes of our stay in this establishment, there was never any sort of effort to clean the dining areas. This is easily the dirtiest food establishment I have ever eaten in! (and wish I hadn't) Perhaps management needs to do a better job at hiring and/or training the employees. Until that time, I would recommend, skipping this stop and driving somewhere else! read more

Chipotle Mexican Grill - Quesadilla had to be eaten with a fork because it was stuck to the foil; it looked like a dead animal that you'd find in the woods! - Mexican Near Me - Danbury, Connecticut

This store is disgusting ! 1/15/24 approximately 7 pm . Every table covered with garbage, the floor was filthy and even the chairs were dirty. THE WORST I'VE EVER SEEN A CHIPOTLE LOOK ! Several people have complained about this problem at this store. Contact us and we'll discuss the problem further, what the hell for ? Complaint after complaint for a long time and you've done nothing. Obviously no one gives a crap. CHIPOTLE--- NEVER AGAIN !! read more

FILTHY. Tables covered in food - nothing cleaned in the hour we were there. Trash and debris around the drink station. Ice maker did not work. Drinks were not in the appropriate bins, so a regular coke was diet. Trash bins overflowing. Food was fine, but holy cow the prep area had not been wiped clear or clean in hours - food and debris everywhere. No adult in sight - just teens. I was not going to upset someone's 15-yr-old who would not be equipped to manage a complaint. Kids were nice and tried hard, just absolutely no management oversight. One visit from the health department and this site would be shut down. Food was fine. read more

Ordered large chips and queso and got a small bag of chips with the large sticker on it. Spent 10$ on chips that were deceptively packaged so that by the time you realize you were scammed it's too late. It's a shame all chipotle locations in the area have poor reviews, there's no good options nearby if you are a fan of this chain. read more

DISGUSTING is the best word to describe this place, it was a massive disaster! We headed into town late and my children wanted Chipotle, after walking in my husband, son and I decided to go to the resturant next door. The tables were dirty, the area where the tacos were built was a mess along with the beverage area and the trash was overflowing. The employees (approximately 6) were all behind the counter talking while one person cooked chicken and one assisted the customers. The girl helping us seemed new and she didn't understand why my daughter wanted the build your own tacos. She said she didn't know where the kits were until someone behind the counter handed her one. It was 8:30 PM, they were open for another hour and a half. The lady helping us told us they were not refilling the station and what was out, was all there was available. Upon checking out the person at the cash register asked my daughter if she wanted chips she said yes and then he said they didn't have any and gave her a tangerine that was not even fresh. My advice to the owner is to either retrain the staff or find new employees. With no one in the restaurant it should have been cleaned. read more

See all

This place is disgusting! I didn't read reviews before I went here and I was shocked at how filthy the staff has the place. I'm honestly worried about getting sick from the food. That's how bad it was! I found myself purchasing a burrito and I kept thinking this is really bad and filthy! Never go here. The owner should take ownership and clean up this place. Health department beware. Staff didn't even care how dirty it was. read more

Every single time I come here, it sucks. They never have anything in stock, their soda machine is broken, they don't understand what I'm saying. I used to think it was a fluke but it's legit every time. read more

This place is an absolute disgrace. I have been to chipotle likely hundreds of times in my life and this is by far the worst I have ever been. Consistently it's dirty, poor service, and the food is either old or not available. Honestly I hope corporate would close this place down because this location completely ruins the brand. read more

If i could rate a Zero I would absolutely ridiculous, I was so excited for the new brisket just to get enough brisket to feed a 3 month old child. something needs to change. wake up so so disappointed. How is this place still open? poor people of Danbury. dont be sorry be better! read more

Food and service were incredible! Cheyenne and David we a delight and the food was delicious. We will be returning tomorrow as we are staying at a hotel nearby for the weekend. read more

Chipotle needs to take this location back from whoever is running it. There are no fewer than 7 people working, and the place is disgusting. They prepare your food and just slide it along in a pile of cheese/guac/salsa etc. and nobody takes two seconds to wipe down the counter. I'm embarrassed to say this is not my first time experiencing this. I was hoping that it would be better by now. I have no idea how they let this go on. read more

See all

This place is an absolute mess. It doesn't look like it's being managed at all. I've never seen a group of less conscientious employees. The counters are a mess. The floor is a mess. The utensil area was completely neglected. The food service area was in complete disarray and they were out of vegetables altogether. read more

Terrible! Rice was raw! Guacamole was brown and the pork was hard. You can't call to tell them your experience. read more

I am a Chipotle fan, but tonight whoever made my food was spectacular!!! So delicious, I think they added some lime twists on the top. Great job & thank you!!!! read more

No carne, no guacamole and no forks!!!! How can you have restaurant open if you don't have utensils????? Just added a star for manager effort and make guacamole to go since we already eat (they had spoons) ....and for every low star reviews you get same (copy/paste) response. No one cares !! read more

My order is wrong 90% of the time. You can't call the store directly and it's impossible to talk to someone who can help when there is an issue. They don't open at the time listed online, they overcharge but under deliver, and the staff looks and acts absolutely miserable. They give you less than the appropriate portion size and whenever I order online for delivery, the food is wrong and half of what I ordered isn't there. Terrible location. read more

When we first walked in, every single table was filthy. The entire establishment looks like it hadn't been cleaned in WEEKS. The floors, windows, tables, fountain station, bathrooms....everything. There were about 8 people behind the counter moving at the pace of sloths. And their receipt machine wasn't working. If we weren't starving and knew the area, we would have definitely ate somewhere else. read more

Its a typical chipotle in a shopping plaza. If you are buying wine or going to sbux, you can stop by. Indoors its dirty and they seem not to care about it. Staff are good. read more

Chipotle Mexican Grill - Mexican Near Me - Danbury, Connecticut

This used to be the better Chipotle in the area but the past few times I have been the quality of food has been lacking & the service has been significantly slower. Tonight not only did they inform me that they were out of chicken but also white rice. I waited over 20 minutes for the rice just for them to say it would be another 30 minutes before it would actually be ready. To be completely honest it seems that this is poor management or just lazy employees since there were plenty of people working (just very slowly). Definitely would prefer to go to the other 2 locations 10 minutes away each & will do so in the future before I give this one another chance. Terrible experience. read more

Tables dirty worker said she didn't feel like getting a bag of chips and food gave me diarhia

This was a terrible experience! I wish there was a manager on so I could complain. 4 ppl behind the counter obviously not wanting to be working. We stood there quite awhile before anyone waited on us. Many of the containers of food were empty and dried up. They put cheese on my daughters food and hadn't asked and salsa on mine so the girl took the cheese off my daughters and put it on mine right in front of us instead of getting a fresh bowl. We We paid sat down and the next thing you know they put on rap music really loud!! Terrible experience!! read more

I don't even know where to begin. To start, I was told that they didn't have the new vegan chorizo, while standing under the sign that says "new vegan chorizo ". Not that they were out of it, just no. Okay sofritos then, could they spare it? Very skimpy on the portions, even when asking for extra. Skinniest burrito I've ever had from a Chipotle. Next, out of ice and a few sodas from the machine. Lastly the dining area was dirty with food all over the tables and floors. I went to get a wet napkin to wipe our table down before eating. I really should have just eaten in the car. I honestly don't know how they've stayed in business and it appears no one there seemed to care. read more

First of all, I walk in and there is no line so I expect this to be a quick experience. When I tell you I was wrong, I mean I have never seen anything so out of order in my life. There were three people trying to figure out how to make a PLAIN CHEESE QUESADILLA. The lady working the register has no idea what she is doing and moved at snails pace. Then, had the audacity to give me attitude. I have never had a worse experience in my life and the manager will be hearing from me. This is outrageous. And the food wasn't even good. The trash cans were over flowing and the place was DISGUSTING. -100/10. Never returning. read more