How this place is still open is beyond me. First off, it's absolutely disgusting. The place is never clean, and the air conditioning was broken for months while the employees were stuck sweating their asses off every single day. Half the time they don't even have basic menu items like steak or chicken available. And the guy running this place is an absolute joke of an owner. Completely disorganized, clearly doesn't care about the customers or the staff, and it shows in every aspect of the business. Service is terrible, the place looks run down, and the overall experience is just embarrassing. Honestly one of the worst-run establishments I've been to in a long time. read more

The food is great but the manager is a prude, I asked for a cup for water and she refused to give me a cup... I've never had that issue. She said they're are no cups and flat out lied to me, I pointed out that there were cups that I was looking at and she just didn't care. It was an older woman and her rudeness left a bad taste in my mouth. I frequent chipotle often and have never had such a negative experience. aside from that she was not wearing a hairnet. read more

Came in here for my regular. I don't order and drinks but I always get a water cup. The cashier informed me that there aren't any water cups so I'm in the building eating my food with out any water.... They weren't even willing to give us a small cup. Which I found weird....... read more

Chipotle Mexican Grill - Mexican Near Me - Cutler Bay, Florida

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Unfortunately my pregnant daughter was craving Chipotle. After seeing how dried the food looked and dirty that section was it took my appetite away. When I went to get her a lemonade and saw the mold . I knew I made a right choice to stay away from this restaurant read more

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Decided to try it again after a long time and they closed the doors 30 minutes before closing, all talking and starring at us while we were trying to enter, STILL THE SAME AS ALWAYS, I don't know why we thought this business could have gotten better read more

I don't recommend this place for anyone the service is bad and food is little. The workers were rude when asking for water as well denying us any cups for the free water from the machines. read more

Came in just now at 9:30 at night asked for a burrito and the girl told me that the tortillas next to her are for a catering order and that she couldnt make me a burrito, i swear this chipotle is always on some bullshit!!! First off its 9:30 PM who the fuck has a catering order right now?? You can not be for real dude lol id rather you just the tortillas and lie and say you ran out instead of me coming in seeing all the materials you need to make me a burrito and then telling me you cant make me one lmao read more

The service here was horrible. Always is. The manager and employees were extremely rude to my mother and I. The manager was assisting with the food orders and she was impatient and rushing us thru the line and they were not even busy! I get to the checkout employee at the end and she did not know how to use the machine. I tried scanning my reward, she said it's not working, gets the same manager and she was lost too. Even threw her hands up and said "I don't know!" and walks away. They also didn't know how to accept a gift card. Finally they figured it all out. It was them, not us. Worst experience. So embarrassing and no apology! This location also always has an unpleasant smell. read more

This has to be the worst services I've ever been to. I went in to get 3 soft tacos to which apparently they only had hard tacos and the soft tacos were for online orders only. I spoke with the manager afterwards as I had specifications the app would not let me choose, she said she wouldn't be able to give me the tacos because of the "cameras". If that wasn't enough I went and asked for a burrito to which apparently they couldn't do either as the girl in the front "couldn't heat anything up" . If you cannot provide two of the major options on your menu, why are you open???? Horrible service. read more

Chipotle has stolen my money. The only reason I'm giving this review one star is because that's the lowest rating that is possible. I ordered Chipotle delivery via the Chipotle app. The only correspondence I received were order details via app and a text message with the Chipotle Order#, DoorDash Order#, and estimated arrival. Again, I ordered via the Chipotle app. Upon delivery, instead of a burrito I received a bowl with rotten beans. Instead of the bowl at least having all ingredients, it had three ingredients. Three! Also, yeah...the rotten, stale beans. I could have been severely ill! Chipotle has stolen my money. I immediately attempted to contact customer service, but I was unsuccessful. A couple of days later, I attempted to contact customer service. 1 (800) 244-7685 is disconnected so I contacted Pepper. What a waste of time! I was disconnected by 6 agents after they couldn't issue a refund because I could not provide the store ID or order # even though I attached the receipt, text message from Chipotle and order details via app. Chipotle has stolen my money and has refused to provide a refund. Two agents claimed I received a free entree that expires within 30 days. How does Chipotle know I'll be in the country for the next 30 days? What makes Chipotle think I am able to eat Chipotle within the next 30 days? I was not given a choice of receiving a refund and I am utterly disgusted by the lack of customer service that I have received. Chipotle has stolen my money!!! read more

Chipotle Mexican Grill - Mexican Near Me - Cutler Bay, Florida

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This chipotle smells like someone took a shit in the middle of the restaurant it's so foul and every time I come here the smell doesn't go away. Food is decent. Someone needs to fix the smell read more

I ordered a bowl with white rice, beans, chicken, cheese, lettuce and corn. Whoever was assembling this didn't put any chicken or corn. They also masked it by tossing a load of lettuce on it. Do not waste your time or money coming here. It is not worth it. Disappointing Chipotle. read more

Chipotle used to be the gold standard for fast causal food. Now every single one I've gone into is messy, cross contamination between food items and poorly staffed. Not only that but the staff was for sure in bad moral. None of them seemed to be happy to be there and they all said how tired they were. Normally happy employees make happy food and that's for sure the case. My burrito didn't even close, the rice over cooked, they were out of the meat I wanted among other things. Three people behind us walked out tired of waiting and it was all around bad. Every chipotle I've walked out of in the past 3 years due to similar issues but I stick it out with this one...wish I hadn't. read more

Chipotle Mexican Grill - This is how my burrito was wrapped - Mexican Near Me - Cutler Bay, Florida

If your going to hire new people and train them have a special training class and not make them use real people food a new traine butchered my food undercooked my quesadilla and would not put more rice when I said to put more overall this was a very bad experience and left me more hungry then I came in read more

This is literally the worst Chipotle on the planet. EVERY SINGLE TIME I come here they are out of something whether it be veggies, rice or even chicken! and it's not like I come at closing. You close at 11pm. Why are you out of food at 8pm with no intention of cooking more food? WTF! This is the fourth time! And like a dumbass I keep coming over here like y'all are going to be different! A month ago you were out of rice, black beans and veggies at the same damn time. Make it make sense! Seriously, your reviews are horrendous and management, terrible because how do you run a business like this? read more

I honestly do not know what went wrong at this location use to be my favorite in the area but now it's my least favorite. I just had an incident where a staff member did not want to serve me and was very rude and racist towards me and my partner. I was going in with my partner to just order a kids meal and bowl to go.. There was a lady with long braids serving us when I thought everything was okay... she ignored us and didn't want us to be served. I patiently waited our turn and I guess it wasn't her day.. started giving a very rude attitude and not even putting a full scoop of food into the bowl. Barely giving any food at all. I knew either this employee is new OR she purposely was treating us badly for no reason. At the end I didn't want to eat there anymore and felt very accused for no reason... and left. To the General Manager Keylin Mejia and Store Manager.. Pay attention to your employees this is not okay and this should be addressed. I don't recommend this chipotle anymore sadly.. :( read more

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Dined in for lunch. When we first sat down at the seats around the corner from the drink station we spilled our lemonade. I immediately went to tell the cashier and specifically said we need someone with a mop because it also spilled on the floor. We sat at a new table and waited. No one came to clean up. Half way through our meal I went back and said again someone needs to clean up before someone slips. (Hello lIability) they finally sent someone who came with a rag and only wiped the table but left the floor wet. Other guests went to sit there and I heard them exclaim "wow someone spilled a drink all over" so they definitely didn't clean the floor. If they can't keep the dining room clean and free from hazards then what is happening in the kitchen? On top of that, the chicken was dry. No visible management on a Sunday afternoon. read more

They close at 11pm and it's current 8pm and they didn't want to make anymore white rice. Employee said there was 5 more minutes till rice and then manager said there was no white rice. read more

Our local Chipotle, convenient spot and employees always serve it up. Food has always been great. Shout out to Melvin, for remembering us and always providing great customer service! read more

Chipotle Mexican Grill - Loaded Chicken Bowl - Mexican Near Me - Cutler Bay, Florida

Where do I begin. Came into town and stopped to grab a salad, asked for a small container of cilantro to add to my bowl. Older Hispanic lady with glasses told me no. The younger girl was going to but she told her no. All my 6 chipotle's from Martin county to Indian river county have not once had a problem with that. Ok, so then qe leave for a few hours and then place a digital order for pick up on the way out of this area and the traffic is heavy in the parking lot, so my husband drops me off and I go in to pick it up. He drives away. This same lady tells me to show her proof I placed the order and wants my confirmation number. Well my husband placed the order and I did not have that. So I tell her the name and that it's a single burrito but nope she won't hand it to me. Meanwhile, a lady walks up and in Spanish says something and she hands her the bag. I walk out, flag down my husband, he hands be his phone with the app open. I walk back in and some guy says can I see it, I'm holding up the phone and he says scroll down, here I'm showing a receipt for my 1 single burrito and still this lady walks up speaking Spanish to me, now I'm really irritated. Can y'all just hand me my dang bag!! This lady was so rude and never will I go here again if I have to come down to this horrible city. read more

Zero stars if possible. This place is so gross. Don't order Ubereats with them- my bf ordered the vegan bowl and chips.. didn't g egg the chips got a bowl of rice with rotten tomatoes and whatever else they felt like putting in the bottom.. so gross and smelled foul threw it away and got our money back. read more

I am a frequent Chipotle visitor I must say. I work in the Dadeland area so for lunch I visit that location and everything from the food to the service is great ! But the Cutler Bay location closest on US#1 is nothing but poor service and is very dirty the moment you walk in . My friend and I were in the area and we had a question about the food because we noticed the prices have changed and when We asked the employee was immediately bothered to make a long story short. We just ordered our food and we were rushed out of the way and the food wasn't very good as far as freshness not trying to make a big deal here, but we came and visited again a week later, and we also had another bad experience. It was more towards the night time I have a picture of the business card of the manager but I do not have my receipt. anyways, I would never come to this location again terrible service all the way. read more

Chipotle Mexican Grill - Mexican Near Me - Cutler Bay, Florida

What happened? After not visiting for a while, I'm shocked at how expensive Chipotle has gotten. On top of that, the portions have shrunk. The rice war stale, and they were missing pico de gallo. I was left so unsatisfied after my meal. I will no longer be their customer. I feel like I've been robbed. read more

Easily the worst Chipotle I've been to. Every time I go within two hours of closing, they're out of white rice. They never accept cash, and they won't even give out a cup for water. The experience is consistently terrible--might as well shut it down. read more

Easily the worst chipotle I've ever been to. I've never once been here without them missing at least one food option, not accepting credit cards, and the workers are incredibly rude and do not as much as even say hello. Dead silence the entire time you're ordering and checking out. I understand this must not be the most enjoyable job but jeez. Awful chipotle location. read more

food was cold they didn't give a full scoop of anything the meat was watery the beans were watery they also opened up 20 minutes later then opening time extremely disappointing don't not come here waste of money and time. read more

I came at 7pm and they were out of chicken, steak and brisket??!? why are they still open? Not the first time this has happened

What a scam this place when ordering online through Uber eats. I counted, they put 4 tiny pieces of chicken in the burrito. Just because the customer isn't present, doesn't mean you can scam them. Beware! read more

This is the first chipotle I've gone to that their food is over the top spicy, every other chipotle I've ordered the same order and never ever this spicy. i don't understand why te guacamole is spicy nor how the steak is so spicy. read more

No carne asada, hardly any steak, dirty tables, unfriendly cashier, guy said it would be 10 minutes for the carne asada bite 1:10. lunch hour and why are they running out of items? It's worth driving up to Pinecrest, less people and nicer staff. read more

faltan 2 horas para cerrar y como es posible que no tengan nada absolutamente nada para vender? este store manager es quien debe estar a cargo para que su tienda sea exitosa y es lo menos que hace. es la 3ra vez que vengo y hay fallas en este lugar ! read more

Place has gone down in the last year. Short staffed, is dirty, the food stations are messy, and has a funky smell.

Food is straight but very small portions every time I order on the phone to pick up they feed you like you're four year old zero chicken and a a lot of rice and lettuce to make it look like you got a full plate of food very disappointed read more

I ordered a burrito with extra steak cus they barely ever put any to begin with. Also a quisedilla with extra carne. To my surprise, neither the quisedilla nor the burrito had any steak at all. It was a complete scam and the quality was absolutely trash. I will never order from this place again. With there was a zero star choice I could leave. read more

Chipotle Mexican Grill - A nasty quisedilla - Mexican Near Me - Cutler Bay, Florida

I rarely write bad reviews because the repercussions can be harmful towards the people that work in this establishment. As soon as you walk in the door, you look right, and left, and see every table filthy. I'm not eating there so I get passed that. I finally get to order my food. First girl has everything organized and moves is in to the condiment girl. Disaster! All the stuff is mixed. The sour cream has pico, the pico has sour cream, the guacamole has cheese, etc... Next, she knocks over some red plastic signs into the pico, pulls it out and continues serving as if nothing happened. I pay I leave. I went to eat the pico with the chips, then noticed a piece of steak in the container. If that place is visibly that dirty, I can't imagine behind the scenes. read more

Chipotle Mexican Grill - Steak with pico, anyone? - Mexican Near Me - Cutler Bay, Florida

Chipotle as a whole needs a way of providing CONSISTENT portion sizes of their proteins Otherwise you have what happens frequently at this location: Very stingy servings relative to other locations. I get more pork with a $6 tropichop bowl from another restaurant than I do from a $9+ carnitas bowl here. I visited this location on April 2. This line was long and didn't move quickly. Things didn't get better from there. The server gave a quick "spoonful" of rice. I asked for more rice and she rolled her eyes. When I asked for Carnitas, she gave a pinch of carnitas. Most other locations give several pinches of meat. At this point with rice, beans and meat, the food didn't even reach the rim of the bowl. I didn't ask for more meat since I have been told that is extra at this location before. I seriously entertained just leaving the food there at this point but I was hungry. The toppings guy was at least generous with the toppings although I could always request more at this point. I didn't order guacamole, but it was a shade away from going brown, gross. Total with a beverage (which is almost $3 btw) was nearly $13. The soda station was a mess with food spilled all over and no one cleaning anything The tables were all dirty and the trashcans were overflowing. Yelp requires at least one star and honestly I would have probably given 1 star for the food anyway. Between the stinginess, long lines and lack of cleanliness at this location, I won't be back. read more

Never have vegetables and rude staff. Management is pretty much obsolete. Would love to see new management that cares for their customers and business read more

If I could give this place zero stars I would. They never get the order correct.... It could be because they are not paying attention. My husband went back to pick up my daughter's missing bowl and they told him he had to bring the entire order back. That it was company policy and they couldn't give me refund because I placed the order online. The most rude and inept people with no customer service and no work ethic. I would be worried if I were the owner of this franchise. Save yourself the trouble and go to the chipotle in pinecrest..... worth the extra drive. read more

This location is horrible. The manager and staff need to be retrained. Every time I go to this location they are not prepared. Most of the ingredients are "out" or "not prepped" as they always say. Shouldn't they know by now to be ready for dinner rush? Then, today while I was there the employee closing my check out was staring at her phone avoiding eye contact while taking my payment. So unprofessional. Higher ups need to step in and fix the laziness. read more

Update// yesterday I ordered online and was given the wrong order. I then ordered again and then started violently throwing up a few hours later. I've really been trying to give chipotle a chance but the smaller portions when the prices are going up along and the stomach issues, I simply cannot go to chipotle anymore. It hasn't always been this way, I used to eat chipotle everyday a few years ago and now im attached to the toilet whenever I eat it. :/ read more