Since I left mostly negative review am happy to report the customer service has improved significantly. Everyone appears much happier on the frontline. There is a very spunky, cheerful young girl on the register now. The aforementioned front line worker has been absent the last two visits I've had. The initial portions of rice and protein are fuller now, the beans can be still little slim to my liking but it is huge in improvement. This establishment won't dampen your day now, let us hope these are permanent improvements. We are frequent visitors to Chipotle in general but this location on Harbison Blvd has negatives with one positive. The positive is even at peak time the line is never too long but that could be because of the customer service also which is poor. In addition to the most recent Yelp reviewers I agree that customer interaction could be improved greatly. I've been in here a few times and to me the same culprit is one of the girls, she wears a hat, glasses, has a tattoo on forearm. I know when I see her behind the counter I'm not going to enjoy ordering. In addition she is the main person that skimps on toppings every time! Now I don't know what the employee handbook says for the portion to dish out but it has to be more than what she gives. When you do have to ask for more topping she has a "go to hell" look on her face. Some of the other employees are just as bad with portions but they at least try to offer customer service. I always get mine to-go but the restaurant seating area and drink station look clean. read more

Chipotle Mexican Grill - Mexican Near Me - Columbia, South Carolina

Shout out to Tyler for keeping the line going and helping out a Spanish speaking family who was having difficulty in ordering. He's the real MVP. The food was perfect by the way. read more

Always enjoy eating at Chipotle! Food is fresh and perfectly in line with my diet. Staff is friendly as well.

I hate to see all these bad reviews because I have had nothing but good experiences at chipotle on harbison. The staff behind the counter is always nice and quick. The food is fresh (the lettuce was a little off looking once so I did not get it) but tasty nonetheless. The dining area is always clean. I usually get the chicken bowl with rice, black beans, chicken, corn salsa, sour cream, lettuce and their vinaigrette! Delish! read more

Chipotle Mexican Grill - Chicken bowl - Mexican Near Me - Columbia, South Carolina

The food and service was very good, the lack of cleanliness in the serving station leaves much to o be desired as do the overflowing trash cans. read more

Used to eat here often and it was pretty consistent. Tonight was the worst ever, I ordered chicken tacos, meat was so salty I couldn't even eat it even after scraping off the way too much sour cream when I asked for a dab. Won't be going here again any time soon soon. read more

The Good: The food is delicious when available. The Bad: The dinning room is never clean. (Tables dirty, drink machine messy, trash can over flowing with trash) The Ugly: Went there the other night about 6:00pm, they were outta chicken or steak,and no explanation was given. Wasn't told of this until it was your turn to order. This restaurant is always dirty, the food on the serving line looks old and overcooked, gloves are not worn, chips are never hot, the bathroom is cleaner than the foodline, the staff are in no way friendly they never fooling, or greet you. I go there once a month and everytime it's the same old thing. I can say this much, I won't be featured at this location again. I give good reviews where credit is due, I usually won't leave a bad review in writing, I just won't go back. But in this case, something had to be said and I said it. read more

I walked into the restaurant at 7:30 at night and there is no way the dining room has been cleaned at any point today. Serving line was just as bad. I walked out!!! read more

It took me a few days to write this review, but I will never be visiting this location. My server was a guy with a nose ring and longer 4c hair and he was so blatantly rude. Your facility needs better service. read more

the girl making my bowl had an attitude, which is kinda ridiculous considering the store was empty then on top of that she barely gave me anything. i wouldn't recommend coming here and spending $10 for 4 bites. read more

Unfortunately, this Chipotle is not what it once was. The quality of the prep work and simple construction of the ingredients during the process of completing customer orders is not satisfactory. The lack of flavor in comparison to other locations nearby is undeniable. The not-so-helpful staff are consistently eye rolling and ignorant to specific requests. The ambiance would be pleasant weren't it for the full trash cans upon every visit. The 15 minute drive to 619 Gervais St is well worth it! read more

The food was outstanding and the service was great. I don't think it can get better than this.

No queso, no guacamole, no forks, long lines and dirty tables with overflowing garbage cans. One of the worst experiences at a Chipotle ever. The food being okay was why I give it two stars and not one. Get your food to take out here. read more

Chipotle Mexican Grill - Overflowing garbage cans. - Mexican Near Me - Columbia, South Carolina

Nasty. Their was not a clean table in the whole place! Their was not even a place to put your trash! This has happened the last two times I have been. Behind the counter, food line, kitchen floor was awful! DHEC sould really check this place out. Seriously. I had to get towel from cashier to wipe my own table down! read more

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Horrible customer service experience out of all the Chipotle locations I've been to; believe me I've been to plenty. There was NO smile from of the staff, it's like they all hate their job or something. Food service is Customer Service; service with a Smile if you'd like customers to return. I wish the employees here were crossed-trained. There's like one person cutting chicken and doesn't know how to use the cashier. The cashier didn't know how to wrap a burrito. ‍ I wasn't even asked if I was eating at the location or if I wanted my meal to go? They just gave me the brown bag. Chipotle, please train your employees. Their NEW Pollo Asado has absolutely NO Flavor!. Do yourself the favor and only get the original chicken, maybe not from this location after reading this post. Might be back to this location; hopefully update this post to a better one. Only because it's convenient and across the street from Crunch Fitness - Columbia. At this moment I highly do not recommend this place. read more

Update, this place still sucks and is ran by horrible management. The bathrooms are always dirty. They are always rude, might be one or two good ones in that place. One day they charge you for dressing which is not even a quarter full, the next time they won't. They need a whole revamp of this place and staff. And the bathrooms? Stink and dirty, I went in yesterday and almost threw up. read more

Food was OK, I felt like something was missing. But then again this was our first time here. Workers were not friendly at all, I felt rushed. read more

The food is always excellent. I've never left chipotle dissatisfied. The staff is friendly and quick when preparing the food.

Terrible experience!!! There was hair in my food. When I realized it I checked again and was surprised that there was more hair. So DISGUSTING!!! Not coming back. read more

We were very excited that chipotle would be open later in the evening. We didn't go in there, but a few times because each time we went, nobody greeted us, the staff was reluctant to help us as exhibited by answering phones and talking to each other instead of taking our order. The food compartments were disgusting. There was food strewn everywhere, the chairs in the restaurant area were already placed on the tables and they still had another hour to be open. We went three times and this happened all three times so we have not been back. read more

I ordered a bowl and this is what I received!!! A bowl of MEAT!?! I asked and paid for brown rice, fajita veggies, roasted corn salsa!! Wtf!! read more

Chipotle Mexican Grill - Mexican Near Me - Columbia, South Carolina

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Staff seems miserable, lady with the lips tattoo on her neck was so rude to me. Always out of something and are for some reason mad at you for asking for it. Chipotle is always hit or miss but this location is definitely a miss. They need to start paying their staff better and maybe they would attract some employees with an ounce of professionalism. read more

Went to chipotle on Saturday in West Columbia. No staff so everything had to be ordered online. Went to chipotle on harbison and they didn't have any lettuce. (Grocery store less than a mile away!). Went to chipotle on harbison on Monday. Still no lettuce. How they are still in business is beyond me. Terrible management! read more

My oldest daughter had placed an online order which I picked up for her. She asked and paid for double meat, also no sour cream or guac. Upon arriving home she noticed the steak bowl was made incorrectly....single meat plus sour cream and guac! Unfortunately it was almost closing time so getting a refund or replacement was not an option. Very disappointed.. But I need to note also that the parking at this location is ridiculously hazardous. I own a very large SUV and all I can say is GOOD LUCK trying to get in or out. There's not enough clearance between the parking rows to managably navigate unless you own a Smart For Two or Fiat 500. Parking logistics appears to be a real issue here. Spare the aggravation and go elsewhere. read more

salty rice? hiw does that happen? my wife has high blood pressure issues that's dangerous. spent 25 with y'all twice this week and both occasions the same thing happen. and to have to pay for two bags of chips and the bags are 1/4 full. is crazy to me. read more

Chipotle Mexican Grill - Mexican Near Me - Columbia, South Carolina

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Come Chipotle what the heck is this mess? You are charging people more money for less food. Where is the meat and veggies? I am so done with ordering on the app. May be done with ordering from your place of business period! read more

Chipotle Mexican Grill - Half chicken and half steak - Mexican Near Me - Columbia, South Carolina

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This is the best chipotle I've ever had. However, when I went to go pay for my burrito, the girl helping me asked if I wanted a drink or chips. I said a drink please. When my boyfriend came up with his food she asked if he wanted a chip or a drink to which he politely declined. She then charged me for two drinks. I asked why my total was so high. She said because I got two drinks for myself, which I did not. Why would I order two drinks for myself??? She told us to come up later to get a refund because the manager was busy in a interview so I sat down and had my meal. When I was done, my boyfriend went up to the front to ask for my refund for the extra charge. The hiring manager came up and said she couldn't give us a refund??? Then the hiring manager was asking the girl why I was charged for two drinks and the girl proceeded to blame me.... which I was like ummm. Anyways, the whole situation was just so unnecessarily ridiculous. Took way longer than it should have. Both workers were extraordinarily rude??? Like just really odd. My boyfriend had to be very stern with them to get my refund lol. Insane. Will not be going back. read more

Placed my ToGo order with plenty of time (20min) to prepare. When arrived there was no line, and what appeared to be little ToGo activity. Yet I had to still sit and wait another 10min. Since I was delayed 10minutes for nonesense I decided to stay and leave a complete mess for them to cleanup. Hopefully 10minutes worth! read more

Consistently the worst chipotle I've ever been to. NOT ONCE have we been charged correctly and not in my favor. It really gets frustrating. I always have to check my receipt and make them correct it. They are never nice or friendly and restaurant always seems to be dirty or trash cans full. The salad dressing is like 1/3 full and there has been times when they are out and don't tell me until after my salad is ordered and done. I don't typically write bad reviews but this place is a real bummer. read more

I've now ordered from here twice and both times I have been dissatisfied. I ordered a burrito bowl and reviewed a 1/2 full disgusting mush of food. I ordered guacamole as well and instead of fresh guacamole I got brown, clearly old guac. Will not eat at this location again. read more

Chipotle Mexican Grill - Mexican Near Me - Columbia, South Carolina

Went in for tacos. Server did not seem to know how to make me tacos. Could not communicate my options. Taco assembly was sloppy! Food tasted acceptable. Would only return if I were in a pinch. read more

i never leave reveiws. but the customer service was soo bad i feel like it is necessary. the employees couldnt have been more inconvenienced by me ordering food. the least they could do is pretend to like their job. but the food was good but im just so taken aback by the customer service. read more

Place got no ice and service is not good. Have 5 people behind the counter, one of which is working. The others are staring at the line of 8 people waiting. Go somewhere else. read more

Food tasted great but staff was unpleasant. Cashier (Haley) had a problem to get me a water cup lid but had no problem rolling her eyes at me after she had to walk 7ft to get the package to fill up the station by the refreshment/utensil counter. read more

After a busy day I was looking for something quick to eat, and saw this Chipotle was nearby. I've been to Chipotle's across the country, and they never seem to disappoint. The service at this one might be the one exception though. There was something off about the staff. The guy who started my order just stared at me blankly until started ordering. He didn't say a single word. I ordered a quesadilla and the next lady who put it together and put it on the grill handed it to me, uncut- one massive quesadilla. I know that quesadillas aren't the most common item on the menu, but has anyone ever been served a quesadilla that was just one massive piece? After asking her to slice it up for me, she rolled her eyes, and sliced it. Then I had to ask for sour cream... the sour cream that usually comes with the quesadilla. As I stood there wondering if at any point I had said something to the lady to offend her, I noticed her eye rolling, sighs, and general disdain for each and every one of the customers. It was very off-putting. Overall, the restaurant was clean, food was good, service was bad. read more

Finally I know what the hype is all about, since I finally ordered something that tastes amazing. I got the spicy meat (can't remember what it's called) with corn, no beans, cheese, rice, the works pretty much, all in a bowl. And ordered some chips so we can choose to be classy and use it as a dip or be savage and just straight up devour the plate. Yes I was that hungry. Coming from Hawaii we don't have chipotle. So I usually never know what to order. But I'm so thankful this time it was good!! Hopefully next time around I can remember what I ordered so I can be a satisfied customer again! Hahahaha Oh fun fact did you know chipotle is owned by McDonald's? read more

The staff is incredibly rude and make you feel like the worst people in the world for showing up. It is one thing to be shortstaffed and busy but to have nobody in the restaurant and more workers than needed they should quit. read more

extremely expensive for the horrible service that they give you charge you extra for things you didn't get and are so so rude, I live in Irmo and went to the chipotle in Harbison they need to be shut down immediately. read more

Truly the worst food place I've been too. Staff is rude and disrespectful. Ambiance dirty and negative vibes. Nothing clean everything was going into all food mixing so nasty! read more

Great place to grab some fresh tasting food full of flavor. I strongly recommend the carne asada for your choice of meat as the blend of spices, cilantro, and lime celreate a phenomenal meal! Their guacamole is extra to add onto your meal, but well worth the additional cost. My wife and I love to come here for dinner and really wish there was one open in our area. read more