I ordered from this place on Grubhub. Two steak burritos. They sent me a bowl of meat, tomato, and cheese, a bag of chips, and an empty cup. Not what I ordered at all. I AM NEVER ORDERING FROM THIS PLACE AGAIN!!!! read more

Hands down, the worst Shitpotle I've visited. Sadly, i live 5 minutes away. The food is cold- always, the kitchen filthy, and the staff- ssssllllllooooooooowwww. Maybe not their fault, as they look understaffed, but corporate must see sales times and wonder what's up? If you go, be prepared to take it home to reheat, cause it will be cold the moment it's served. read more

Horribly made burrito and almost no toppings at all. Disrespectful workers, ignored what I asked. I do not recommend this chipotle, it's been there for years, and I've only heard bad reviews. read more

Chipotle Mexican Grill - Burrito - Mexican Near Me - Chicago, Illinois

So bad wrong food no ice no fork sooooooo badddddddd!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Bad service mean workers read more

Chipotle Mexican Grill - Bad food - Mexican Near Me - Chicago, Illinois

This location consistently messes up orders. The problem is not exclusive to online ordering, as I have had problems in store as well. The woman who checked me out, Anna, was beyond rude and ignored me when I asked for chips as a side. I asked twice, and walked out of the store without chips as she pretended not to hear me. No issues at all with the employees who made my food, they were all kind. read more

My order was ready on time, as usual. The food itself was immaculate. My family said it was the best chipotle they'd ever eaten. Workers were very friendly and my bowl was yummy. read more

This has to be the worst Chipotle I've been to. Every single time i order they either forget half the toppings or send me home with the wrong stuff. Just got home and there's one of the two bowls read more

One of the worst bowls I've had in awhile. Went right after they opened and somehow were already out of topping. Barely putting a full scoop of toppings, small scoops of protein, guacamole couldn't have been salted at all. Disappointing for the serving size. Will not be going back to this location. read more

I have no complaints with the food. But this is the slowest chipotle in the Chicagoland area. If there is more than 6 people in the store it'll take at least 20 minutes to get through the line. I won't blame the employees, just whoever is in charge of staffing this place. read more

I have been a regular customer at this Chipotle for years, and never have I been more furious and apoplectic with this location. One of the only reasons this location was truly worth visiting was Lilla. She was, without a doubt, the best worker there (no offense if you see this and work there, everyone else is great). She always greeted me with a genuine smile and was the best person I have ever come across in food service. Lilla was the absolute MVP. Lilla had put in her two weeks notice, and I wanted to come in specifically to see her for her last shift, to say goodbye and wish her luck, and give a gift, only to find out that Giovanni decided not to let her work it. Are you kidding me? Who does that? It speaks volumes about the management here. The feeling is completely off now. The line for food may not move slower, the portions may stay the same, but the energy will be far more miserable. You were already going to lose your best asset, but the way it was handled was shameful. I may return to Chipotle eager for my burrito bowl, but it will never be the same. My Sunday Chipotle meal will never have quite as much spirit and kindness in it. I miss you already, Lilla. read more

Literally the worst chipotle I've ever been too. If you're the owner you should just do a clean fire and get rid of every single employee at this location. Serving was horrible. I can't believe I just paid 10 dollars for this rice burrito. If you enjoy chain restaurants stealing from you please eat at this chipotle. read more

The food is what it is a cheap American version of Mexican food. The service when I walked in to pick up my order was horrible. The person behind the counter asked what I wanted and then grabbed the bag I had waiting, swung it around and put it on the counter and then continued to talk to her coworker. Never made eye contact or said thank you, like I was a bother picking up my food. The youth these days have a lot to improve upon! read more

I've only ever ordered pick up orders from here but every time my order is filled to the top! Service is really friendly.... I'm glad it's my closest chipotle! read more

I couldn't stay away, just too close. After lots of bad Chipotle it started getting better. Much better. Some of the same people are working there and the continuity is a good thing. Only three stars for now but if this keeps up I'll have to upgrade them to four stars. The chicken Al pastor is a big reason for the rebound, they do it awesome here. Still a bit sloppy at the counter though. read more

Chipotle Mexican Grill - "Barbacoa" - Mexican Near Me - Chicago, Illinois

The dude that is working on 09/26 at 2:30 pm needs to be fired. He was making my second half of my bowl salsas etc. He gave out quarter portions like it was coming out of his paycheck. And when I asked for more he would look up with attitude. Please deal with this chipotle. You just had a scandal about portion sizes. read more

People working here gave good portions. Genesis rolled my burrito with way too many things on it like a champ! She the real mvp.

Best chipotle on this side of the Mississippi. Great staff and customer service but more importantly, the ingredients just hit differently. Highly advise visiting this chipotle if you are in town. read more

The worst location. Constantly gets the orders messed up when you place an online order. But the thing that irks me THE MOST is that they give you the smallest portions of meat/protein. Doesn't matter even if you order double, you are going to get just a spoonful of meat and a pound of rice. They are supposed to give you 4 oz of protein according to their guidelines and it is nowhere near that. I've reported this location to the BBB, and I hope more people do it. They either need to change how they do business here or close up shop. read more

We're a local family and have had issues with this location the last three times. Today (Saturday) we ordered online, picked the order up, and of course came home to things missing! When you order a chicken fajita bowl, DO NOT FORGET THE CHICKEN. When you order a kids meal with juice, DO NOT FORGET THE JUICE. These are simple things that can be prevented yet the staff doesn't take time to make sure the orders are correct. We also called multiple times. No one answered and you cannot leave a voicemail. Never again and I suggest ALL to stay away from this location. read more

Was given a BOGO (Buy one, Get one) the "manager" on shift who was the cashier said it was for online order only. However, no where in the description of the coupon does it say "online only" it actually says "participating stores." Not very happy with the situation as they didn't inform us until we were paying and the food was already made. Go to Qdoba down the road as they work with you on their mistakes. read more

Chipotle Mexican Grill - Mexican Near Me - Chicago, Illinois

Just walked out of this place. Stood in line for 10 mins without even being acknowledged while they were making online orders. I didn't even get a "sorry sir I'll be right with you." Not even a half a second of eye contact. Horrible customer service. Decide to leave and go down to the one in roscoe village on western. read more

The steak has been very chewy the past few times. Like fatty in consistency, but it's not fat. Would appreciate if someone looks into this. Thanks read more

Super stingy with the meat. Ordered double meat it was smaller than the regular portion I get from the location near my office in the loop. Not friendly actually surly staff. Have been several times but will go further away just to avoid this location read more

I went there with my husband Saturday lunch and it was delicious! We had the sofritas bow, the chicken burrito and guac with chips. Everything tasted fresh. I love Chipotle's seasoning! They really do take rice and beans to a different level. Definitely a good food chain to have a nutritious meal! The location was clean and everybody was very friendly! read more

Chipotle Mexican Grill - Mexican Near Me - Chicago, Illinois

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Such bad service and such a sour attitude from the folks that work here. The portions are shrinking every time I visit a chipotle. Time to find a new place to eat from. read more

Dear God, do not come here between 4:30-6pm. It's a gd child care facility. Overtired toddlers careening, crying and learning how loud their voice can be dominate. Some families 4-5 kids deep in a space utterly un-designed for it. Dante couldn't envision such a layer of hell. And their parents? Oblivious. Plus, they skimp on the scoop of meat. read more

Great chipotle . Here is my experience ordering from them during covid -19- 5 stars. First of all the chipotle ap is the best. Really so easy to order and you specify exactly how you want your items prepared. They allow you to give a name to each meal which they then put clearly on the meal eliminating any confusion as to who ordered what once you get home. The toppings are always fresh and the portions are generous. They accommodate any diet and even give suggestions on the ap what to order depending on the diet one is on ( eg whole 30, keto, paleo). Once you order you are given a pick up time ( typically 20-30 min after you place the order if you want it immediately). They then bring it out. Super easy. Super safe. Very fresh and of course economical. Oh, I almost forgot they have best guacamole in the city too ( and i'v eaten at the top Mexican spots in this city and stand by this statement). read more

A few of the women who work here give out extremely small scoops of meat. Otherwise, I love the place

Chicken was awful; rubbery, greyish color w: odd smell and inedible. Chipotle what happened ??

Every time I eat at Chipotle I get the same meal and eat half, save half. This was my first time at this location. I don't love how they bellow "WELCOME TO CHIPOTLE!!" at you when you walk in...it's sort of startling. I ordered my usual burrito but this time it was so salty i could barely eat it. I was going to let it go but an employee walked around asking how everything was. I told her (quietly) that the food was really unusually salty and she determined it was probably the rice. She walked over and tasted a sample of rice and agreed the salt issue was in the rice. She asked me to fill out a card with my info for a free meal on them. I filled it out and it was tossed into the general email/business card container. I never received an email for a free meal...it's been over a month. Further, the next day I reheated my other half of the burrito as usual and the rice was rock solid. That means the salt absorbed all of the moisture. **I went back another time to see if the rice was better.....it was a little better but again....the next day my burrito's rice was rock solid. Something is out of whack at this location. read more

The service and food quality are adequate, which reflects my lowered expectations for Chipotle these days. The last time I had the steak it was too chewy / too fatty, the rice is sometimes crispy from sitting in the bin too long, and I can't remember the last time I've tasted that delicious lime sea salt coating that used to cover their chips, and now barely seems to be on one in the bag. read more

This was her moment. The other ingredients had apparently been placed upon my tortilla with the conservation of earth's natural resources in mind. Times were tough. Portions were feeble. But my burrito had not been rolled and folded yet. There was hope. One last opportunity for redemption. The guac. Halfheartedly, she scooped up - oh my God - an appropriate amount of guacamole. At long last! Praise be! She lifted the spoon up, to show all who bore witness that a meager dolloper of guac she was not. Or was she... She brought the spoon back down quickly. Too quickly. No. It couldn't be. Noooooooooooo! With the power of a Viking warrior swinging a battle ax into the neck of a foe, she blasted the spoon down against the side of the guacamole container, sending all but the most stubborn globules of green magic plummeting back into the deep abyss. Power became finesse. With the delicate touch of a pastry chef icing the very top of a wedding cake, she gently wiped a faintly perceptible trace of the good stuff across the top of the pile. A modern touch. A true artist. She folded it up. Her work was complete. Beautiful. They skimped me and I hate them. read more

Tried online ordering from their app. Big mistake. Driver basically stole my food and kept hanging up on me when I called. It was never delivered. Apparently, the driver was from DoorDash, so this equally applies to them. Chipotle manager refused to resend my order and told me to send an email to Chipotle. I then ordered Italian... All involved need to learn customer service skills. read more

I guess there is always one bad apple in the barrel, and it appears that this particular apple in the Chipotle global organization has gone rotten, judging from the other comments and my own experiences. I love Chipotle. I love its food, I love its local food sourcing mission. I've never had a problem with any other Chipotle branch before. They've always been good corporate neighbors. But this particular store (and the 7-Eleven, and Subway who occupy the same building) feel it's appropriate to maximize their parking in the dead of winter by shoveling tons of snow onto the public sidewalk. Last week it was impassable, requiring a pedestrian to literally climb over a mound of urine-and-motor-oil caked snow. Sure that doesn't sound like a big deal if you're passing through the neighborhood (In fact, if you're driving, they've rolled out the red carpet). But if you have to live here and walk the streets, it's infuriating. Chicago winters are bad enough with the slush and the ice. A lot of people don't shovel their walks. But I've never seen a business or a homeowner actually make the situation WORSE by creating new obstacles that mother nature didn't produce. I'm not saying you should avoid all Chipotles entirely. There's one a few blocks away on Belmont that does an admirable job of behaving like a good neighborhood citizen. The branch at 2809 N. Ashland's behavior is simply criminal. And that's not an exaggeration. It's against city ordinance. read more

I'm going to admit, it's not that I'm picky, but right now, I'm slightly more obnoxious than usual when going out to eat. Blame eating "paleo". Now, Chipotle isn't exactly "paleo" (and I was kinda lax to begin with), but when you're out running errands and hunger strikes, it's probably one of the easiest and quick options out there. I've learned to order two sides of meat and leave happy. Sometimes I'll add a side of guacamole. It's cheap (two sides of meat and guac will run you the same if not less than a burrito bowl), it's filling and it usually leaves me with two meals. This location always seems to have obnoxiously loud music, but it's never packed. In fact, there are rarely more than 2 people in there at a time. Not bad, not bad at all. read more

Eh. It's Chipotle, so you can always count on the food being the same. And I'm okay with that. But seriously, what's going on with the employees here? Have they no sense of urgency? Do they not hear me the first two times I say I don't want sour cream? Do they not understand that when you spoon in a lot of water with the black beans, the tortillas will get soggy and fall apart when I attempt to eat them 10 minutes later? It's a shocking concept, I know. The first two times I went, I gave them some leeway since they had opened pretty recently. So I overlooked the fact that they were literally yelling when they asked how I was doing (even though I was the only customer in the store) and ignored the fact that they used a different salsa than the one I'd asked for. Maybe it was my fault for not keeping an eye on them while checking out. Regardless, I've been here 3 times, and each time I leave regretting not going to the Chipotle off Belmont. read more

I came to this place after work, and the service was the same service I get at every Chipotle. I got the Burrito Bowl and it was amazing. The Cilantro and Lime rice is so heavenly. Squeeze some lime juice over your bowl, and watch how the spices and lemon juice create this fire cracker effect on your taste buds. If you have never had Chipotle...please stop by and you'll be pleasantly surprised. I'm a Chipotle Addict! White rice, pinto beans, pulled pork, hot sauce, and corn....squeeze the lemon wedge over your bowl (you can find them by the soda fountain) and dive right in with their selection of sturdy black forks. You'll never for get the experience. read more

I stopped into this location yesterday at about 11:45. I know they just opened at 11, but the food should have been warmer. I ordered my usual white rice, black beans, peppers and onions,steak, pico, hot sauce, cheese, guac, lettuce. The first bite of my bowl was cold!! I took a few more bites and and it was freezing cold. Im not one to complain, but I did go to the register and ask if they had a microwave bc my food was cold. They said no, which is fine. The part that upset me was the employee who stated its cold bc you have too many sauces. UMMM no this is how I order at everything single chipotle and my food is never freezing!!! He did offer to make me a new one, but that's just wasteful in my opinion. Besides there was a line of people in front of me and behind me. I still cannot believe I was the only one who said anything about cold food. The boy ordered a shredded beef burrito his was also cold, but he was just like meh whatever. I ended up taking my bowl back to the apartment, heating it up and eating it. It was a nice unexpected touch tho that while I was walking out they called me over to the register and handed me a free meal card. I definitely wasn't expecting that. read more

REVIEW ON SERVICE ONLY (food is what you expect): Since when did ordering from Chipotle feel like a Nazi-internment-camp mess hall? Hyperbolic, yes. But I need to get your attention on this problem: I arrive from the gym and order 3 burrito bowls to-go. Although nobody is behind me in line yet, I feel rushed and get dirtly looks from employees/manager when I want something additional. I agree that fast service is desirable, but not when you have to REPEAT your order several times and the employee completely disregards what you said and continues to wrap the foil on your item. Brandon, the manager, suggested I "order online" before arriving next time. Yes, Brandon, let me leave the gym, find a computer and submit my order online prior to my immediate arrival thereafter. Regardless, I felt devalued as a customer and more importantly, as a person. This type of interaction is not specific to this location, however this is the worst of it I've experienced. read more

Food was cold. Recieved small portions compared to other chipotles. I had to ask for extra. Not my favorite location either. read more