Considering this Chipotle location is within Stonecrest, which used to be an efficient area to dine and shop, but has since been overrun by the collapsing infrastructure of South Charlotte, it is perfectly acceptable. As a frequenter of all things Chipotle, their team is friendly and efficient while navigating both in-restaurant orders as well as mobile orders. They keep up with the overwhelming demand at this location, while maintaining the trough of ingredients as fresh as it can be, given the mass consumption taking place by the populace. You would think parking would be a problem, but given the time of day, even the evening, it isn't terrible. Recommended. read more

Filthy with overflowing garbage and guacamole smeared counters. The bathroom was abysmal with a dirty toilet and floors- AND no toilet paper. Although there were only a few people in front of me it took forever. Workers don't seem worried about the nasty state of the place! Super apathetic. Disappointing!! read more

Came to this chipotle after church today and we are unimpressed and disappointed. There somehow are no hard shell tacos and as a gluten free family that is a deal breaker but we decided that we would just get bowls today (which are more expensive and we weren't compensated). They barely put rice in the bowls (even though that's the whole base!!) and we had to ask for more rice. The food overall was good except for some fatty meat pieces. BUT in one of the bowls we found plastic, likely from a glove which is gross and unsanitary - workers didn't seem to care when I brought it to them, asked if I wanted chips... (like that was going to fix the problem). We are disappointed in chipotle this time around and hope to see improvement and maybe another sanitation check sometime soon!! read more

Chipotle Mexican Grill - Plastic glove piece found in bowl. - Mexican Near Me - Charlotte, North Carolina

The restaurant was filthy, tables and floor dirty, and although there were at least 6 employees, no one waited on us for a few minutes. Won't go back!!! read more

I'd give 0 stars if I could. Beware when ordering via food delivery apps. The portion size was atrociously small in 2 burrito bowls. Absolutely disgusting behavior I won't be ordering again. read more

Chipotle Mexican Grill - Burrito bowl (or lack thereof) - Mexican Near Me - Charlotte, North Carolina

I (17M) went to go order my bowl on person and it was quite a amazing experience and i got a very hefty and filled bowl and just in genealogy great customer service and good food in the end. my friend (18W) ordered online due to her social anxiety and as we were standing there watching the orders being made a very rude around 20 year old caucasian brown haired robust female worker was quite rude and said do we need anything with a disrespectful attitude and a look up and down. then when we both got our orders and food mine was quite full and hers was quite empty, all i'm asking for is chipotle to just step up the game with nicer workers and better quantity controll when doing online orders consider, considering these bowls were the same price and it was quite obvious one had more food. and this was at 7:40pm on Wednesday, August 6th. read more

Chipotle Mexican Grill - The one on the left is the online order and the one on the right is the in person order - Mexican Near Me - Charlotte, North Carolina

Very professional and will give a little extra more if you ask nicely. Very friendly staff

Poor service. Staff put very hot sauce that we did not order on meal. Asked them kindly to scrape it off. The staff member stared us, upset, not breaking eye contact. Very rude, no customer care, wrapped it up in a manner that was angry, no kindness, no regard for a positive interaction, slowly made it again in a sloppy manner and huffing about it. Kept rude unapproving eye contact staring at my family in an inappropriate way. Contacted customer care, no refund, just an email with a less than similar costing reward code. Horrible experience. read more

My first time at this location and came here today (4:30pm Saturday) to get a veggie bowl. They were out of fajita veggies. I asked the worker if they were making more and they said no. How does that make any sense? I read an earlier review and others had the same issue. And the place looked very dirty. It's apparent no one cares in that restaurant. The Dilworth location was clean when I use to go so maybe will have to drive back to that location. read more

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Just dined there a short time ago, it was dirty, expensive and the staff was highly inattentive. If zero stars was an option, that's what I would have chosen to best reflect this location's dining experience read more

Thank you Luci R for taking my same day catering order. Everything was fresh, hot and delicious. I appreciate y'all!

I've never written a review ever. I'm not the type to try to make something a big deal. Unfortunately the management at this chipotle doesn't seem to care about their customers. I arrived at this location at 4:30ish. I didn't bring a drink, and asked for a water cup at the end. Who I assume to be the manager on duty, as he had a black polo on, said they didn't have any water cups. It's almost laughable, as I saw multiple customers with cups (haha). Mind you, it is pouring down rain, and I say to this man, "are you really gonna make me go out to my car for a water bottle"? He says "it's looks like you're gonna have to do that." Like I said, I've never felt the need to write a negative review. Sometimes people have bad days. But, this is a common theme at this location. Poor service from literal management, while the front of house workers actually try to be nice. Props to the one worker who was very nice! Don't give this chipotle your time or money. Order #249 read more

Worst location I've ever been to. The serving line is beyond disgusting. If you have an allergy, this place is not for you. Ate in and as it was crowded sat by the line - not once were anyone's gloves changed!! There was one particular employee who was literally just slopping the food into the bowl or the tortilla. He obviously is having a bad day or doesn't want to be here. The area by the fountain beverages is in chaos - trash, canisters pulled out from under the fountain beverage machine the whole time we were there and no one working on them. Ambiance is please don't eat here I really don't want to be here and you shouldn't either. read more

The restaurant was dirty. Tables not cleaned, trash overflowing. Still we drove here and I decided to eat here. The rice was so salty I didn't want to eat it. I'll never be back to this location. The low star rating was fair I'm sad to say. I'm offering no credit for the Coke Zero being the best item I had here. read more

It was one of the worst experiences I've ever had. The portion sizes they provide are unbelievable small. The customer service was absolutely terrible. read more

My to-go order was not only 20 minutes late, but my food was somehow cold. I live across the street from Chipotle, so I know it was cold due to it probably sitting out among the many orders just sitting on the counter stacked on each other. The worst part of my cold order was that it did not contain my extra chicken I ordered. read more

Disappointing once again . If you've been to chipotle, you know this is a very tiny amount of food compared to a normal size bowl. service was very friendly, just disappointed about the amount of food. Update: The food quality was also not great either. I pay extra for the carne, and it was just way too dry. Veggies were actually good though. So that's one positive. Sad visit to chipotle today :( read more

Chipotle Mexican Grill - Chipotle Carne Asada Bowl - Mexican Near Me - Charlotte, North Carolina

I stop at this Chipotle because my son just played two basketball games and is hungry. I spend almost $70 and I pay for attitude. I tell the young man who is preparing the food (no rice for me) that I wanted the veggies but I did not want the ones left in the bottom of the container, he seemed perplexed and confused. So he returns with someone who I assume is a manager that says it will take a whole 5 minutes to make more vegetables. Why are there no vegetables readily available?? Or I could get some from the other prep station that is used for call in orders. That is he second option. SMH. I get chips and guacamole. The young lady fills the little plastic container half full. I say to her that the guacamole will turn black if she doesn't fill the cup. She and the cashier mumble to each other and he grudgingly decides to put more in but not full enough to not turn black. I just ignored the fact that there were no forks or napkins available. The trash cans were overflowing. NOT CLEAN!! NOT a good experience.And although there was a steady flow of people coming in and out of the restaurant, it wasn't extremely busy. read more

Chipotle Mexican Grill - Receipt - Mexican Near Me - Charlotte, North Carolina

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This location is not good...to many bad experiences. Portion sizes the worst of any location I've been to, obviously the workers are being coached because it's consistently bad. Rude service, and not sanitary. Example: server was showing lady in front of me how to work the app scrolling on her phone (gloves on) and then went directly to grabbing a tortilla without changing the gloves. Why even wear them? Love chipotle just not this one read more

Ordered at 9:40pm through the app - arrived at 10pm where the dude(which you can clearly see hates his job and comes off like he was never disciplined by his parents) that they were out of food. Mind you, right behind him were the trays they put the food in with loads of chicken in one, rice in another, etc. They clearly weren't out of food. Not only that but they charged my card and told me on the app that they completed my order. It has been revealed to me many times at this very location that I cannot trust that my experience will be worth it. A few weeks before I just went in there to use the restroom an hour before they close and there is a dude having a temper tantrum about someone being in the bathroom for "too long" He was cleaning it. An hour before close? Seems like he set himself up for failure on that one. Plus there were customers eating right there, and no one corrected him. I can't even blame chipotle. It's these damn kids. read more

I just came from chipotle ordered a chicken bowl food wasn't hot, rice hard called to inform them of complaint,store location would not pick up. Not worth your money if food is not prepared with quality. read more

Chipotle Mexican Grill - Mexican Near Me - Charlotte, North Carolina

Posting a review this time to remind me NOT to visit this Chipotle!! Obviously manager/owner doesn't care about the bad reviews cuz it just keeps being bad. Today- food was bland, tasteless, wrong- well the wrong is usual. I kept hoping it was just bad days when I ordered before, but it wasn't. Please, find another chipotle to order from as this one doesn't deserve your money! read more

The workers were rude and did not even have the advertised ingredients ready. I asked for cilantro and the waitress scoffed at me and quite literally threw it in my food. They did not have proper silverware and utensils, and the napkins were wet. Do not reccomend, go to Moes for mexican food instead. read more

Food is fresh and they were accurate with the order ( multiple visits here). If you like Mexican food and Chipotle, I definitely recommend.

I love to eat this Chipotle all the time, but this time I found a Cockroach at the entrance. We always come here to eat, but that just changed. I still recommend this Chipotle,just look around and check your surrounding to make sure it's clean.I highly recommend going to another Chipotle. read more

Chipotle Mexican Grill - A safety code that was violated - Mexican Near Me - Charlotte, North Carolina

We ordered our bowl as usual and then got down to the cashier to pay. After paying, the cashier chucked the bag over to me and the top came off. I asked her why she did that and she just looked at me and said nothing. The people employed here are disrespectful. This was at 4:15pm on 7.7.24 read more

This location is almost always out of one or more ingredients, forcing us to try a different location. It's hardly ever clean. The staff is hit or miss on service. read more

Although the food was satisfactory, I was unexpectedly asked to leave the establishment thirty minutes prior to its scheduled closing time, without the opportunity to consume any of the food I had ordered. read more

Horrible service... waited ten minutes for their systems to work again to only be told no salad dressing. If someone orders a salad and you don't have dressing, you tell the customer immediately. Not after paying over $10 for it. And they had no way of making more? You've lost a forever customer, as I have zero time for incompetence. read more

We got two bowls and a side of both queso and guac. There was a large piece of meat in our guac as well as a large chunk of lettuce in our guac, not to mention very small portion sizes. read more

I have tried to give this location a chance but they continue to disappoint. I went a couple months ago and they would only service online orders. I could not believe they refused to service anyone that walked in, the server indicated their manager told them to stop in store order's. I reached out to the manager and did not receive a follow up. Even with that experience, I visited last night and was met with the same disregard for in store customers. They indicated there was no more quac only after they fully completed my Veggie Bowl. I proceeded to see they were packaging online orders and had a container of guacamole available. The server indicated they were not making any more quac and the quac was reserved for online orders only. When did we start disregarding patrons that travel to your establishment. Also, to clearly see you have quac available only for you to lie and say you're sold out? It was only 7:30pm, enough time to make more. Also, I did not receive my kids quesadilla and only noticed when I got home and my rice was severely undercooked/mushy. Please note, in person service seems to not be welcomed and this location. read more

If I could give a zero I would lol. I love chipotle food but this location sheesh not only do they close at whatever time the staff would like. They're super rude like you know before you even order the person taking your order is so irritated you don't even want to say anything bc you think they'll spit in your food year well the long dark haired dude and short dark haired young lady give that energy every time my bf and I go in. They don't have a common understanding that they did apply to take orders all day. And their customers are sometimes ppl who do the same thing just elsewhere. The is the closest location but I go to the chipotle on Lancaster Hwy now bc of this location. Staff reevaluation would be smart. Maybe more mature and nicer ppl. Or just staff that don't mind working until closing time. read more

Chipotle Mexican Grill - Two guys blasting dababy and screamed they were done for the night yet the door was unlocked. - Mexican Near Me - Charlotte, North Carolina

What a nightmare. Waited 10 plus mins for them to figure out the system. Usually don't care but this was just utterly dumb and handled shitty. Manager couldn't even apologize? Yea no thanks. read more

This Rea Rd location is in a grest mixed use area. Target. Harris teeter. Smash Burger. BBQ joint and the spot is aesthically nice. Cute and pleasing to the eye. Service in the restaurant is good on the line. Shoddy elsewhere. I received crunchy rice. They were out of green Verde salsa on the line. Hence 2 stars. read more

Picked up food order today whole place disgusting floors are dirty staff just seating around not doing anything . Staff doing take out orders slapping food everywhere read more

Worst service , Saturday 8:45 , outside a big sign "now open until 11 pm" they just have left overs and they said they are not cooking any more . It was disgusting where they have the food and the restaurant in general . No manager at all . read more

Had an online order for a veggie quesadilla with my three sides being guacamole, sour cream, and corn salsa.... Not sure why the veggies are also on the side when they should have been in the quesadilla... felt like that would have been common sense and if I had ordered it with chicken I doubt the chicken would have been on the side. Not necessarily trying to leave a bad review just found it kinda stupid and now I don't want to eat my food read more

We keep giving this place our business, and they keep slapping us in the face! Ordered a burrito and received something closer to a Taco Bell bean burrito...no meat, no veggies! And when we tried to call, the employees didn't answer the phone...switched it to a robot! I mean how weak is this place's manager?!! We did receive a free entree from their automated app...but why would we return?? No pride in their customer service!!!! It's pathetic! read more

I'd put zero stars if possible. Service was terrible, clearly states open until 11. I walk in at 10:05 chairs flipped up food all pulled and am told they're closed. Update your hours, ridiculous to bait people and waste their time over something as simple as updating your times. read more

Best chipotle I've been to in NC! The employees were extremely polite and even though it took some time, they were actively checking temperatures and making sure everything was right. Sitting outside on the patio while eating was also great! Amazing! read more