Ouch, Chipotle, in my last review I loved what was goin on because of a manager that kept a tight ship. Now apparently we have all new staff and they got an order of 8 things and it shut the entire place down. It left 10 people including myself waiting for 15 minutes, and they stop seasoning the meat on the grill, and orders went out the window. I got a bowl with chicken, veggies and guac. Did I get chicken? Nope. Came back. Did I get more than two strips of veggies? Nope. The manager on staff in line didn't even apologize to anyone for what shenanigans was going on. Step it up. An order of 8 things shouldn't shut down everything including good work ethics. read more

My wife and I grabbed dinner here the other night on the way home. Its easy, tasty, and fairly priced. It is fresh, "healthy," fast food. Ok, maybe portion size is not necessarily healthy, but that's my fault for just eating my whole tasty burrito. The staff were friendly enough. I was surprised how long the line was at 8:00 p.m. It wasn't like the staff were working lethargically either. They were getting the food made and getting people through the line. The food is just like any other Chipotle. No problems here. 4-stars easy. read more

The bigger girl that works there is SUPER stingy. This place is so bad. They were very rude, and not to mention I saw a mouse in the kitchen. They didn't even give me a bowl and made my bowl without gloves. The day workers here SUCK. read more

Never coming back to this location. Horrible service & as I waited around they told me there was a wait on queso & they would replace it with guac which I had already ordered. Last time they were out of other ingredients. Chipotle corporate needs to deal with this store. read more

Chipotle - A Haiku Barbacoa Bowl Cheese, Sour Cream, Corn Salsa and Guac is Extra. Chipotle doesn't need a huge review. You know what you get here. A big ass burrito made how you want it with decent ingredients. Nothing new here. Best thing here is the Guac. You know it and I know it. That's why they are still in business. Its alllllllll in the guac. LOCATION SPECIFIC: Parking is a nightmare. The restaurant is tucked in a corner. Food is the same as always, but go durring the rush and you will struggle to get into this place. read more

This was my favorite chipotle to go to and now I have the need to find another location. The restaurant was not busy at all and the staff on the line were incredibly slow and so distracted talking to each other leaving my partner and I to wait for their attention. The young man on the tortilla station was not doing full servings and still wanted to charge me extra. Yet I paid extra and didn't even get a full portion. And it took him like 2 minutes for him to finally ask if my partner if he wanted something after he was looking up at the ceiling and sweeping the counter with his gloved hand. & finally when he starting making my partners quesadilla he didn't even switch his gloves! There was a girl in the middle of the line, I'm assuming on lunch break since she had a bowl and was just playing with the food on the line picking it up with the spoon then dropping the food back in the line and finally picking up the spoon again to serve her bowl. She was literally just in the way. The girl on salsas asked if I had extra chicken and whispered something to her coworker after I said no. I feel like I'm eating a veggie bowl because of the lack of chicken that I have. The quesadilla we ordered hardy had any cheese and chicken. The chips are bland. I AM HIGHLY DISAPPOINTED and disgusted with todays service. Either this staff needs to step it up, or they have to go. read more

We come here often due to the location. The food is generally adequate, as is the service. But it was terribly disappointing when we went in yesterday, with the county under a mask mandate, and staff were either wearing no mask or wearing masks around their necks. The line was long, and everyone in line had on masks worn correctly. It seems that if the customers are masked, they are sending the business a strong message-Please Wear Your Masks!! read more

This is the worst serviced chipotle I've ever encountered. Not only do they take 30+ minutes to make your food, they also will have your online order 30+ minutes late. If you're on a time crunch or on your lunch break, stick to Taco Bell. read more

This is the 3rd time that it's taken me 35 min to get a burrito at this location. How many employees does it take to roll a burrito? Apparently 2... I would recommend picking up the pace. read more

Stopped by here for dinner after taking my dogs to the vet across the street. Had my husband run in to grab food and he was back pretty quick. The parking lot is nice and big, got a front row parking space. Husband said the service was good, food was great, so overall a good Chipotle. read more

I placed an online order to pickup at 7. I didn't get my order until 8 and it was not made with any salsa or sour cream. Employees do not care and are rude. The cashier said they were busy, there six people in line. That is not busy for a Chipotle. I never had issue with this location until recently. I asked cashier to write the manager name down and she told me doesn't know how to spell. Everyone with online order had to go up to the cashier to get their order made. read more

Every single time I place a mobile order for this location they are consistently 20-30 mins behind and then when you mention it to the staff they blame you. This past time was the last straw for me. I ordered a chicken bowl with extra rice, pinto beans, fajitas, cheese, and sour cream. When I got home I had a bowl that had black beans and chicken, that's it. I go back up to the place and the kid yells at me to "chill out". There are thousands of chipotles I will never go back to this one and will be reaching out to corporate for the employee who yelled at me read more

Don't even bother with this location. Don't know what the deal is, new management, new leadership, who knows. Just waited 30 minutes to get ONE burrito. The workers have absolutely no sense of urgency. No apologies, no sorry for the wait, no nothing. The manager needs to really get this team in check. read more

Worst experience EVERY!. I ordered online first thing in the morning for our staff meeting. Arranged to have it picked up at 11:30 AM. Sent two of my staff to pick it up (8 orders and 8 drinks). At 11:47 my staff member calls me to tell me they hadn't even started my order and there is a line "out the door." I asked to speak to a manager, the person who got on the phone identified herself as the manager. I asked her how long the order would take (remember this is lunch for a staff meeting set to begin in 10 minutes), she said they were working on it. When I asked did she think it would be 5 minutes or 10 minutes or longer, she replied with, "I am the expediter and as long as you keep me on the phone I can't work on your order." Do yourself a favor, if you need to order lunch for a staff meeting, do not order from this Chipotle, the Jimmy John's next door gives much better and consistent service. read more

Had an online order. Showed up on time and it only me in the restaurant. Next door is a jimmy johns and the staff came over and got priority in getting their meal finished. After they left I was told they were still working on my burrito. I was the only one in the restaurant at this time. 5 minutes later one of the staff members put down her clipboard and went to the back. As she walked through the door I saw someone working on my burrito and looked extremely stoned. I saw the manager and another girl help him finish my order. It was painful to watch. I couldn't believe how I was pushed to the side so they could help out their jimmy johns friends next door. And I was amazed that one of the 5 people standing around didn't just make my burrito since I was the only customer and it had been 10 minutes. read more

I don't know what the previous reviewer is talking about. I have been frequenting this chipotle since i was in high school. They know me and my friends by name and i have never had anything bad here. My burrito of choice. Chicken burrito w/ black beans, rice, extra chicken, green chile, corn, and extra cheese. read more

Used to love this location for Mexican food to go. Since CoVid, out of 5 or 6 orders, they have only gotten one order right. Today's order was way more wrong than right. I know these people are doing God's work in these crazy times right now but goodness gracious. Corporate is great about refunding a percentage but it should not be wrong almost every single time. Please do better. The food is so delicious when done right. read more

Do NOT Order delivery from this chipotle. I'll tell you why. I found out tonight that their tacos without salsa are dry as.. their tacos without salsa. I had ordered delivery because I can't leave the house right now. And when I got my tacos they had no salsa on them. The order was correct and it had salsa requested. I know it sounds very trivial however again they taste more like Styrofoam than Tacos at this point. So I called in and spoke with Conner who said the only thing I could do is come back and get some salsa. Well there's a lot of problems with this. First if I wanted to come out and get exposed to COVID I would've done that in the first place. Second this just shows me that if your order is wrong, they won't do anything to make up for it except for tell you to come back and get it fixed yourself. So they could put a shoe instead of meat in your taco, and their accountability remains the same. I'm not saying not to go in and order, because at least there you can make sure that they don't get your order wrong. But if you want delivery and expect to get what you ordered, go somewhere else. Unless you like Styrofoam flavored food that's cool too. Even if they had offered one free taco if I come get it tomorrow I would've been OK with that to make up for the difference. But no, come in and fix it yourself or you're screwed Also connor gave me the name of the general manager and manager which I believe were Alonzo Mays and April. I told Conner I was going to write this review and he seemed OK with it. read more

Do not order online from this location. You will not get what you ordered. Expect to wait 45min to an hour after 5pm. I've been eating there for 15 years and in the last 6 -8 months the place has gone downhill. Don't waste your time with this place. read more

Never had any trouble parking at this location ever!! The person who complained about parking must be pissed he had to walk?!?!?! Come here a few times a month and always get good service and great food, my only complaint is that they are always out of ice tea. read more

After waiting in line for 20 minutes, when it was my turn, the food preparer completes nine (9) take out orders, causing me to wait an additional 17 minutes. Finally, when it was my turn, they ran out of the cauliflower rice and chicken. The server then informed me that it will be another 10-15 minutes till the chicken and cauliflower would be ready. Not one apology, not one ounce of concern for the 30 minute wait to buy an average $9.00 burrito made by people who take no pride in their work. I simply walked out. I will NEVER go to that restaurant again and I will make sure all my friends and family know what poor service I receive at the Smoky Hill Rd. Aurora, CO. Chipotle. Horrible service!!! read more

I ordered for pickup two double chicken burrito bowls. I picked them up and got all the way home when I opened them I was shocked. I thought someone had eaten half of them but my bag had the sealed stickers and I picked it up from the store. What's worse is the managers attitude when I came back to the store to have them re-made. The line was really long by this time and told me to go to the back of the line. I told her I ordered these over an hour ago and would appreciate if they made them now. I asked for the manager and she was the manager. I asked if she cared to see why I was there and the product her location was putting out for to go orders and she said nope. I told her that was pitiful. Check your to go orders before you leave the store. Another customer was there for the exact same reason as me for a to go order and got similar snotty treatment from the manager. But he actually waited in the long line to revive this attitude and I didn't. read more

Chipotle Mexican Grill - Bowl - Mexican Near Me - Centennial, Colorado

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Horrible service. Rude and they always seem like I'm disrupting their day. The carnitas is almost always chunks of pure fat and they really skimp on portions. read more

We eat here religiously. My boys have celiac disease and this is one of their favorite restaurants. They have never gotten sick here and the staff happily changes their gloves. My only complaint is the portion sizes. It's expensive and they don't give you a ton otherwise it would be 5 stars. read more

While on a road trip visiting my family, I frequented this Chipotle. There is a new manager there, who was checking on the guests in the dining room. This young man seemed to be quite passionate about working for Chipotle. Even though there was a line, the line moved efficiently once we passed the new kid warming the tortillas. Food was fresh and hot and tasty like I count on! read more

Chipotle is my favorite fast food/restaurant, I've been going there for three years. I just love the outstanding different flavors of food it will always be my first choice read more

Chipotle Mexican Grill - The fast food/ restaurant in centennial co :) - Mexican Near Me - Centennial, Colorado

I'd give this place zero stars if I could. This Chipotle is very skimpy on the meat portions, especially with the tacos. I posted pics. This place is all fillers and no thrillers. read more

Chipotle Mexican Grill - Carnitas Tacos with just lettace and cheese. Where's the meat. - Mexican Near Me - Centennial, Colorado

Three Stars only because this place is ALWAYS packed to the rim, there is only one employee there that I like. She is a tall slender older female. Usually does the wrapping. She is the only professional that I have encountered. The last time I went the cashier completely had her back to me and was talking to two guys , the elderly lady had to tell her HEY, customers! Even at that point the gal took a few mins to help me. She was annoyed that she had to do her job. She gave me the impression she thinks she is better than the job. My suggestion is more people on the line making the burritos and getting people in and out. Less flirting with guys who want to taste your guacamole... read more

I love this place. I normally come on my lunch hour which is right after they open. The food is always fresh and delicious. And the staff is friendly and efficient. I'll continue to stop by for my burrito bowl for lunch read more

Always fresh, staff is very friendly. Great place to eat. Always recommend this chipotle to anyone around.

Chipotle is the best! It is the go to place for a quick, affordable, and delicious meal. My friends and I come here at least once a week. If you're hungry and cheap, skip mcdonalds and come to chipotle for some higher quality food. read more

Best chipotle in Colorado besides the 1st location. If you want your burrito wrapped tight like a cigar, this is your place. But be reasonable. If your burrito is massive then definitely double wrap it. read more

everytime I order for pick up they mess up the order. people here are rude, irresponsible and just aren't good at their job. how hard is it to scoop food into a bowl. thank god the food taste good read more

I've been coming to this Chipotle for years, however, the staff differs significantly depending on the day, and hence the service varies. Sometimes the burritos fall apart after the first bite - they aren't heating the wrap long enough. The music is so loud sometimes you can't hear the people behind the counter and the staff should be reminded that lots of folks speak Spanish (even if they don't look Hispanic and even if they aren't) and we know and understand when they are making jokes at our expense. We'll be looking for a more reliable place and one without the rude staff. One employee in particular always acts as if she's doing you a favor by taking your order. More and more disappointing each time I go back the past couple of months. read more

WORST CHIPOTLE EVER!!!!! I wish I could give zero stars. Staff is slow and somewhat incompetent. They give you the wrong bag and they are ALWAYS out of things. Don't come here unless you want to spend an hour waiting in line. SUCH bs!!!!! Never going back read more

This Chipotle on Smoky Hill & Himalaya should fire it's entire line staff. If I could give them zero stars, I would. They always talk bad about me in Spanish, because they think they can get away with it. I LOATHE going there, and opt to go to the friendlier Chipotle at Southlands. Also, the rice is always undercooked and crunchy. read more