I was in the mood for a burrito bowl from Chipotle so I landed on this one, which was close by the area I was in for the day. In reading the reviews of others, I decided to order in store without the app and watch as they prepared my bowl. Being a bit hungry I didn't want to deal with the headaches that others had mentioned to be consistent at this establishment. Anyway, my burrito was constructed exactly the way I liked it. I had the chicken with all the bells and whistles. The taste and flavor was just as I liked it and what is normally expected of Chipotle. The rice was a little undercooked but was not a disaster. All in all, the food and service were standard, nothing bad but nothing great either. read more

Chipotle Mexican Grill - chipotle mexican grill - Fast Food Near Me - Bensalem, Pennsylvania

Went to our local Chipotle today. First your store is filthy dirty! You ask for a little of a certain sauce and they pour a huge laddle over it. It ruined my meal! And your chicken is fatty. I am so Grossed out by this restaurant! read more

Every time I go to this chipotle location they are always on point. Maybe I have just always come in at a good time but they always have veggies prepped (not true for many other locations), give adequate portion sizes even for online orders, and are pleasant. The seating areas are also mostly very clean. I work in the area and prefer to go here over other locations. read more

I placed a mobile order and the pick up time was 12:10. I arrived promptly and there were at least 20 other people waiting. I knew this wasn't going to be a fast process. We all were patiently waiting as two staff members prepared the orders. 20 mins later, still no food. 30 mins later, nothing and 45 mins later, it was finally ready. I returned to my car to eat, as I was beyond hungry at this point and had 10 mins left on my lunch break. It was disgusting! The guacamole was a yellow color and the tacos were all over the place. As people we're entering or waiting at the counter, the employee would yell rudely "online Only!!!" First and last time going here. read more

Chipotle Mexican Grill - Fast Food Near Me - Bensalem, Pennsylvania

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it was okay, but warm up the food. tastes like it sits out! service was decent i guess

COVID-19 review. Ordered online in the parking lot and showed them my phone at the door. Simple procedure and took maybe 5 minutes. Two bowls with chips and guac. Get the bag to the car and there's no chips and guac. I approach the door and the same employee who handed me my bag looked and me and said "chips and guacamole" I replied yes, and she told me we're out and to get a refund online. Fact is stranger than fiction. Jess bowl was about half the normal size and had the wrong sauce. Mine was okay. The customer service refunded me for the guacamole and chips but no mention of the incorrect child's bowl. Really losing my faith in chipotle. This location is in serious need of management. Just you kids running this place and not taking care of the customer. Occupying the old Saladworks sits the newly established Chipotle. Chipotle once had my heart when it came to burritos but now I am always left with the thought of why I actually came here. A step above Taco Bell, this Typical chipotle that lacks in customer service. I can't slam them too hard since they are fairly new and I assume most employees are in training. A decent spot when you're in a pinch but I wouldn't go out of my way for it. read more

Chipotle Mexican Grill - Steak bowl - Fast Food Near Me - Bensalem, Pennsylvania

Do yourself a favor and stay away unless you want terrible service and an overall unpleasant visit. Worth the drive to Qdoba in Neshaminy if you're looking for a substitute. read more

This is literally the worst chipotle I've ever been to. Every time we go here they are out of so much, people are just standing around, and another customer asked for a cup holder and the staff just laughed at her. They basically hire unsupervised children and whoever is managing this store needs to be fired since they clearly can't maintain inventory. read more

I have had many problems at this restaurant with incorrect orders. Then when you call, it gives you an automated system and will eventually let you call the restaurant.....but no one ever answers and the voicemail is full. This is the third delivery order that was wrong and their resolution team promised a coupon for a free meal. It never seems to come. While the worker shortage is a real problem, the fact that they don't remove old messages from the tape is a problem. That's bad management. read more

This location is a joke. They take orders when they feel like it and other times you walk in and they tell you they're not taking orders right now. The food quality is barely good and the customer service is at best unprofessional. read more

Zero stars if possibleScheduled a school fund raiser at this location from 4-8pm. Arrived shortly after 5pm and was told it was online order only. They had no food available to order in person. None. Not only should they have expected a crowd from the fundraiser it was dinner time as well. No sense of urgency, no notification that it would be this way, and no sense of caring by who I assume was the manager. No ice. When I asked them to fill it they said the ice machine was broken. Then five minutes later they filled the ice machine. This was on 1/17/23. Unacceptable and now an entire school will not be back to this location. Terrible. Will certainly be contacting corporate about this. read more

This location is horrible because there are a bunch of young kids working who just don't give a damn about getting the orders correct. The delivery drivers from outside delivery companies warned me to check my bag before driving off. Didn't listen and had to drive back. Also the chips are weigh and supposedly is 8 oz according to person claiming to be management. Wake up people stop supporting these chains who could care less about quality, quantity, and customer who buy from them. Oh did I mention using the app and they still got it wrong!! read more

I have to openly admit that I actually enjoy Chipotle. It's just so inconsistent and location really does matter. Before this one opened I would often go to the one on the Blvd. The Neshaminy one I completely avoid at all costs. This is a new store so they get some leeway. The staff is what it is. They're not the friendliest and they're overworked. I'm a sucker for the new carne asada. Unfortunately, both times I went they were out. Not sure how or why but they were. They lose a star just for that. I ordered 3 tacos to go. I hate the way they pack them. Just in foil? They were cracked and soggy by the time I got home. I was literally eating a bowl that wasn't a bowl. The toppings were also just thrown on. The guacamole, sour cream and cheese were stuck to the foil. Kinda sucked.. The restaurant itself is very clean and seem larger than most others. I will reluctantly go back for my taco fix. read more

The guy who was preparing the food (African American, early 20s, with locked hair, small built) was the WORST! Never had so much difficulty getting a simple order correct and he was rude and annoying. Telling me what I said I did and didn't want in my food, I'm assuming he thought he was being funny or friendly but it did not come off that way. The place did not look well kept, and everyone was in a huddle talking while not assisting customers. This location need to hire better employees because that experience was unacceptable. read more

Got a Carnitas burrito with chips and Queso was ok. Girl that made it was courteous. Place was kind of dirty tables not clean etc. Place was empty. Went to use the restrooms both were locked. Asked girl at register if I needed a key or something. She told me they were "closed for the night" This was at 6:30 pm. I'll not be going back to this location. read more

i'm always craving chipotle but every time i go, they always lock the doors and say they're closed. One time i asked the worker when they close, and said 6 everyday due to short stuff. okay understandable but i've been trying to get chipotle BEFORE 6 and they still be locking the doors. Yesterday i went at 3:00 and they locked the doors. They are so unpredictable. Another thing is when i do get lucky that they're open, and i walk in, they tell me i have to order online but some days you don't need to but whenever i order online, it takes me 30mins to an hour for my order. do better read more

Crazy how I order at 3 and it said food would be done at 330. I get there at 335 don't get food till 415. That's crazy no one even came out to ask what the problem was. Only reason I gave 2 stars because that sprite was hitting lol. read more

These people can't read let alone make an order. I placed an order for pick up, the order literally prints on a sticker for them to read. I think the only thing they got right was the lettuce because everything else was wrong. Went back and they re made the order, thinking they'd hook me up with a good portion to make up for me having to drive back I opened my second order to disappointment. It was literally half full. This is about the third or fourth issue I've had with this location, uncooked rice was the last issue. Take the extra 5 minute drive to the neshaminy mall location. read more

I didn't know it was a thing to make food with ur pants below ur butt. Dudes whole butt is hanging out (with boxers). Literally. Also, the guy at the register must be high. The tables and chairs are all dirty. The door handle is hanging off of the door. This is the worst chipotle ever omg I can't make this up. read more

This place was great pre-corona, but doing the online only they don't seem to care at all anymore. Unless you are physically there to watch them make it they will give you a "kids sized" burrito every time. Let's hope this changes when you can actually order in shop again. read more

Chipotle Mexican Grill - This was my $9 burrito from there about 2 weeks ago, for context that's the mouse for my pc next to it. - Fast Food Near Me - Bensalem, Pennsylvania

This chipotle has horrible customer service. They gave me regular rice in my bowl, which was supposed to have cauliflower rice. My husband went back to get the right order, and they had the nerve to make him pay extra for the cauliflower rice. I feel bad for my kids but I will never be back to this chipotle location ever again. read more

Terrible and miserable staff. Everything is rushed and the food looks like it sits out for hours.

if i could give 0 stars I would. What type of fast casual restaurant doesn't have in person service? Terrible. Management should be ashamed of themselves. Never coming back here again read more

Went there a few days ago and the staff was very rude when i asked how long it was taking for our order. It is also mobile order only which lets the staff mess around and watch tiktok's. Overall the staff seemed to be bothered by us being there and gave us the worst bowls possible. Pathetic experience. read more

The worst service every single time. Placed an order at 6pm for 630 and we didn't get our food until 7:10. The staff wrote the wrong name on the bag and our food ended up sitting for over a half hour and now it's cold. Not one staff member doing takeout orders asked if we needed help or tried to find out order. One employee left the line that was taking walk ins after seeing us stand there for 40 minutes to help us. Never coming back. Waste of money and time every time we order. read more

For starters, the restaurant was short staff, which I get, but one employee, of course, had an attitude towards others because of it. Customers only wanted a simple thing, which was the vinaigrette sauce. The lady or someone could've made it, or by it being a restaurant, it should be sauce already made for backup purposes. So a customer gave attitude back and had every right to do so, I may say. At the same time it's like no need for the attitude because no one told you to work there. Feel me it was a decision by yaself. Ya'll have to get it together, man. read more

I really wanted burrito bowl. It was closed when it should have been opened. Not cool.

Garbage. Picked my order up 10 minutes prior to pickup time and the food was ice cold. Imaging if i would of waited to the pickup time. It was borderline inedible and I had lettuce and sour cream so I don't want to put it in the microwave nor should I have to!! With as much as they charge and as light the portions are you would think the food would atleast be borderline hot when eating smfh read more

If I could give a 0 I would, employees are super rude, I went in to order online because the sign said online orders only, and this employee said you have to go outside, with an attitude. So I responded "you don't have to be rude" and she replied "I wasn't" and I said "you were" and she said "then you can meet me after work" so disrespectful and this isn't the first issue I've had with the respect from these employees. read more

This don't even deserve a star... HIGHLY disappointed very unsatisfied. I ordered my food online and got it as the quickest 8:15 pm on 3/19/20 I only live 6 min away. I get there and have to wait an additional 25 minutes ! I received a cold burrito ! Just obscured, and paid extra for queso blanco and I didn't even get it ! Never again. Chipotle just stealing money now? Don't bother with this location. read more

This restaurant fails to exceed my expectations almost every time coming I had a online order which was late 20 minutes this is my 2nd time going through this and I understand why they don't have more workers or better customer service I can't get notice on this store being busy when ordering from online which is very unfair. No heads up no nothing plus I can't even get a refund if I wanted to ! read more

Don't eat hear, the food is always old and watered down. The new staff and especially the management is disrespectul and unprofessional. This is the worst Chipotle to eat at. RUN away and don't look back.. just a disgusting establishment !!! read more

Terrible manners from the employees. They need a real manager in this location.

Surprised this place is still open. My review is a score across several attempted visits to this location ( including today) with only one in which I got food to eat. Almost every time I try to get food from here it seems there is a new different reason why they're not open or not serving inside. Or having trouble with online orders. And from reading others, I'm not alone. Seems to be this way with multiple random attempts over a few months now or maybe even longer. This strange experience equals an overall bad one to me. I will update review if I ever get food from here again, that is if I bother trying to again. read more

I love chipotle and I get cravings for them pretty regularly so when a location took over an old salad works right by my house I was sooo excited! Unfortunately out of the 3 times I've tried this location I've been disappointed 3 times. First time they were busy and understaffed to the point they were all very short and a little rude but it was right after opening day so I brushed it off. The second time I used the online app to get my burrito bowl for pick up. I got my confirmation email, my card was charged, my order was expected for 7pm. I arrived at 7:10 and not only was my food not done but apparently somehow my order got cancelled without my knowledge, no cancelation email etcetera. The employee I was talking to about my situation was really short and had no solution to my problem. Instead of seeing my order and that it was payed for and just making my burrito bowl in the store and handling my issue with good customer service, the guy shrugged me off told me it wasn't his problem and that I was to contact customer service online for a return and that was the best he could do for me. Not what I wanted to hear, didn't satisfy my cravings, seemed like a very roundabout way to "handle my problem"... whatever. I went online to do the return thing and their customer service is an automated robot who didn't understand my problem and sent me back to the chat I was already in several times before I finally just gave up. Its impossible to call someone and speak to a human and their final solution after having to reach out to them on Facebook was just a return of payment to my card which honestly did not compensate for the fact that I used gas, took time out of my life, went through lots of aggravation and didn't get fed. Two strikes at this point. A couple weeks later I still had the itch for chipotle so I sent my boyfriend out to pick us up some dinner. The staff was completely incompetent to the point that they put the fajita veggies in my bowl without them being requested and when being told they were unwanted instead of just making a new bowl at this stage of just rice and beans or taking them out (idc doesn't matter much to me but what if I had an allergy or something) they just dumped my chicken on top of the veggies and figured that was problem solved. It was gross and I was disappointed. According to my boyfriend the staff were struggling on wrapping burritos to the point customers did it for them. Now for the only positive part of my review here and the only reason they get any stars from me whatsoever: my boyfriend got a hold of customer service on fb and they sent him a gift card for two free meals for his troubles. I don't understand why that wasn't the solution when I had my second terrible experience at that place. At least he got food in his experience. If they didn't do something beyond a return to make things right I'd honestly never go to chipotle ever again. I will absolutely never go to the one on street road again that's for sure, but I'll still go to Neshaminy or the Blvd. I was really disappointed by their customer service and their food at this branch and I don't want to see other people go through the same nonsense they put me through. Please don't waste your time with this location! read more

If I could give it no stars I would. I got adobe chicken salad bowl. There was barely any lettuce it chicken. The whole bowl was mostly loaded with guacamole and sour cream. I had to throw it out after a few bites. I will never go back there again. Awful. read more

The physical location is awful. The parking lots don't connect from here to the shopping center. If you are coming from the west, you have to just sit and wait until you can make a left on crazy Street Road. About the staff, no smile, no eye contact or acknowledgment that you are a human being. Staff made one item at a time for my order which was a little ridiculous having to move back and forth across the counter when she could have started them at the same time. She even became annoyed that I told her I was also getting a bowl in addition to the kids meal. I do appreciate that this location has a separate counter for online/app/grubhub orders. read more

This place is horrible. It says they open up at 10:45 people are in there hanging out like it's a tea party and yet I walk in at 11:39 and I'm told they won't serve me because they don't open until noon. Not sure where that Rule came from on the door says they open up at 10:45 in the morning read more

$27.03 for two burritos ,2 small drinks and you bothering me attitude. I will never come back to this place. Not recommended

The worst chipotle EVER!!! Every single time I order from chipotle.com and go to pick up something is either missing or inaccurate order. Definitely will never order from this one, drive a couple of miles down the road and you'll get better service and accurate orders. read more