I have to state that the guy named Wes definitely has integrity. I asked about the theft that was…read moredone to my vehicle, glove compartment opened and a statuette stolen. Thing is, he asked all the techs and the cleaning guy (of which they have one who does all cars) and even had his manager look at a front entrance camera shooting over my vehicle on Friday evening. I did get a call back immediately this morning stating that there was no one inside my car when I came to pick it up. The things that were hit on was that the car is intermittently taken out of the garage when fixed (not always kept in the garage fully at night, only when worked on) and the cars are kept behind a fence. I wish they could pursue this further on all days my car was there from last Wednesday morning to Friday evening (not just Friday evening). This leaves a lot of room of where someone could have jumped a fence and taken something. Even if Fortune has people sign liability waivers, I feel that they could have done a little bit more investigation (no one is suing and no one is asking for compensation, just using their tools to help find evidence and that is not a liability); however, I may take it in my own hands to see what I can do. I thank Wes for all that he has done, I thank the manager, and I thank the staff.

I took my Jeep here years ago for minor back bumper repair. They ended up keeping it longer than…read moreexpected, which I didn't care because my insurance company had provided me with a rental car anyways. But still, I thought that was a ridiculously long time that they had it. The first time that I went in to pick it up, some of the damage was still visible, so they kept it even longer. Seriously, like they are missed part of it, even though the damage was contained to the one area. About two years ago my husband took his Jeep and the same thing, shoty work, they never did get it to his satisfaction. I will admit that he's the pickiest man on earth though. Because it's convenient to my house and work and I thought I'd give it one more shot. I took another car in, just for an estimate. The same guy was working who assisted my husband two years ago. He done this estimate too, so it's not changed over the years. Anyways, this time the damage was to the fender and hood area and the dude didn't even pop the hood. Now, I'm no car expert and don't claim to be, but it doesn't take a genius to know that should've been done. In all fairness, we didn't know how to get the hood up. Neither did the next place, but he went in and apparently googled it, came out and popped the hood and gave a proper estimate... the guy at Meadowthorpe Auto Body. Needless to say Fortune didn't get a third chance with me.

I had the greatest experience and service that i ever experienced at Body Shop. I would recommend…read morequantrell collision repairs to everyone.the manager Spencer McElroy is fantastic ,l never met a nicer person.l wish mr McElroy the very best. Jesse

One of the most unique interactions I have ever had. Other than the fact that I was able to get an…read moreestimate quickly and back to work, I am pretty sure some of the adjuster etiquette was not quite right. I basically walked out to my car with him and he just looked at me the entire time. I show him the car and he was like "This is it?" I told him that it was involved in rear ended collision and usually, most adjusters will keep it open and objective. They will not look to the owner of the car to come to a conclusion. He then told me, "I am just being respectful, but I do not think we can find another bumper. I do not see anything." I ended up getting the estimate and it was sent to the insurance company that had this autobody as one of their "preferred" body shops. Weeks went by and nothing was ever made of the claim. I decided to close it because I was worried, after my own research, that any additional estimates might total my vehicle. My vehicle is very old by year. Going back to the experience, it was just odd. Please retrain the red head to be objective about first estimates. Do not look at the client for answers, when walking out to the car. Be objective, be open, not "Oh, I do not see much and I looked under the back end of the car, but I see nothing." No, I barely some this individual get under the car to look. The process is to give a good initial estimate and then regardless of whether or not there needs to be a supplement completed, that is between them and the insurance company. The experience was just demoralizing. I ended up getting a second consultation by Cockrell's and Nate was amazing. I remember him being more objective the last time I went to him and he told me that I need to be careful if I get supplement estimates completed as it could total the vehicle and if the vehicle is drivable, to just use it as is. There comes a time when a vehicle gets to the point where repairing it aesthetically becomes second priority over the value of actually being able to use the vehicle.

We have had two damaged rear bumpers on our cars: a 2009 Saturn Aura and a 2018 Lexus and a front…read morebumper on a 2009 Camry. All were the result of another vehicle damaging our vehicles. The repairs on the rear bumpers were excellent. The bumper on the Camry required replacement and that work was excellent. I could have submitted three separate reviews. I also had a rear trunk on the Camry that would not open. The Toyota dealer wanted $120 for diagnosis plus repair cost. Bluegrass completed the repair for $129 including the part replacement. This would be another five star rating. The facilities are clean and inviting.

Great repairs in a timely fashion. Staff is amazing as well. The shop is super organized and…read moreappealing to the eye also.

My driveway gate has a sensor issued and closed on my car. It caught my back bumper and took off…read morethe bumper. I wanted to go through them since everyone highly recommended them. The lady that answered the phone was so rude, she would talk to people in the background whilst still on the phone with me several time, she had an attitude and was not professional what so ever. I get it you might be busy but you can put me on hold rather than have a whole side conversation and kept jumping back and forth. I only spoke to them twice and my insurance also spoke with them and when I called to follow up because the information didn't match, she would ask people whilst I am on the phone to see who spoke to me and when her co worker said they didn't, she made it seem as if my insurance company and I were making stuff up. I am thinking lady, I am calling just to confirm information that didn't line up. But she was more stuck on who talked to who. It was like a pointing finger or blame game. It did not give me confidence that they would take ownership if something went wrong. On top of her unfriendly attitude, the way she talks down to me as if she doesn't care for my business made me pull my claim from them and went somewhere else. Clearly they felt they had enough business and didn't need mine.

Tyler has the magic touch and got me on my way when I had an emergency! Awesome customer service!read more

Anytime I need auto body work, I would recommend Cockrell's. Great communication...Friendly service…read moreworkers.

I have no problems with the repairs that where done even though there were some flaws in there…read morework. They corrected them fast. But Nate did lie to me a couple times. I was told that my door needed to be replaced it was but he said I would get new door seals, I did not. I was told that he would have a third party to buff my vehicle and told me where it would go but I called them and they don't do that type of work. People just take your vehicles to the dealer and get it done.

I had a new HRV- 10 days and got a ding in a parking lot with a little paint loss. Got 1 estimate…read moreelsewhere and was outlandish and I just thought- deal with it. Took it here and Jo was so compassionate and professional- estimate on the spot at 1/4 the cost of the first. Brought it in and made myself comfortable in their waiting room and 2 hours later it looked like new. Thank You!!

I needed a 6 month detail job, because we do regular road trips whenever we are back in the USA…read more This time I inquired about a little scratch on the hood of my Lexus ES 350, which I thought would cost me a fortune; but it didn't. Their detail man did an amazing job to where it's not noticeable. Kudos to this service. It was an in and out service in less than 30 minutes with a wax and buff. They got my return business.

Yes I have been taking my car to Ricky for several years now. My first experience showed me that…read morehe would be my go to mechanic for life. He had done some work for me and ended up refunding money to me because it turned out I didn't need all that he initially thought I needed done. So honesty, great work, reasonable prices and a wonderful personality.

Ricky always takes good care of our car and puts his earnest time into making sure everything is…read moredone right. We have always been pleased with his prices and we call around for estimates. A great guy and a wonderful business! He does more than just wheels and alignments! Their alignments are the cheapest in town and they have been doing this work for a long time.

Great people, great service, great prices Came for a repair…read morefollowing an accident when I was hit, dropped my car off, let them handle insurance, came back 3 weeks later to a brand new looking car.

Excellent service magnificent quality friendly staff reasonable prices convenient locationread more