Last night was my third visit over the last 15 months and I think I've seen enough to give a fair review. I hope the owner actually reads these, I know I did when I owned my restaurant, as there usually is some things that need to improve buried in all the complaining.
The food was good, not great but fresh and not soaked in oil. It wouldn't take much for the chefs to kick the food up to great as it seems they use quality ingredients and don't cook the life out of the veggies. If not for the following issues I'd rate them a solid 4 and probably go again. So here is my beef, and mind you I've seen similar issues every time I've gone but last night was over the top.
The whole staff, looks like family, was eating when I arrived. 7:30pm. Still dinner hour and customers were coming and going but no one was working. When they did get up to help most seemed annoyed. The son, is like 10 or 11 is taking orders. I love small businesses. My son worked at my place too. But this kid is not feeling well and coughing all over the food he is bagging and giving to customers. He doesn't mention that there is an automatic charge added to your credit card if you pay with one. The guy before me ordered online but his telephone number was one number off and they couldn't figure out which order was his. The kid is 10, let him help of course but he can not be expected to function as an adult and customers want to get their food and go home to their hungry families. My bill was .50 cents more than I was told. Not a big deal but just tell me first. Felt sneaky. None of the employees washed their hands after they returned to work. One of the cooks, not the one cooking my food thank goodness, was flossing his teeth while cooking food. One of those floss picks. Gross, picking out the stuck food with his fingers while flipping the wok. Not one utensil, napkins or sauce was in my bag nor offered. I'm not a regular so I don't know they have poor customer service.
I ate my food, which again was good but not great, kinda grossed out by the coughing and dirty hands and teeth picking. I have been a chef for 30 years and owned or run more than my share of restaurants so I understand the challenges a small mom and pop face, and I'm willing to cut them some slack in some areas but not these.
I won't be back. Which I hate to say given I really want small businesses to succeed. I would have spoken with the owner but she was on the line cooking, she cooked my food and not easily accessible. It wasn't just a one time observation but all 3 visits. Maybe they will read this and clean up their act. I can only hope. read more