Great job. Professional! The price is high but that is usually the case with most companies. I will use their services in future.

The soonest appointment was 3 months from calling. When the day finally arrived, a quick look at the firebox by the tech was followed by collecting an $85 fee for the housecall then promising to call back with several repair options in the next 2-3 days "but probably faster". It's been 2 months now and still haven't heard from him. The $85 fee was supposed to be applied to the repair, but it doesn't seem likely that I'll be get anything for that payment now. read more

We have been using Chimney Pro for almost 10 years! They installed a new fireplace in our old home which we loved so when we moved to our new home in the woodlands we called them again to have the Chimney's swept & Inspected. Ended up having them install some new logs in the living room fireplace and he repaired the gas fireplace in the bedroom that the old owners said had not worked in 15 years. Matt is absolutely great to work with. He is friendly, honest, and professional which seems to be in short supply with contractors these days. We highly recommend him. read more

Honest, timely and responsible! Super recommended! I had another company come out and tell me that I had to change the pilot to my fireplace. I was being charged over $800. They rescheduled 4 times and had already charged me 50% but never showed up. Chimney Pro came the day and time they promised, found a gas leak in minutes and fixed everything for a fraction of the price. read more

James came to take a look at our gas fireplace. We thought something was wrong with it, but it was a simple fix! I learned quite a bit about my fireplace. He was so very helpful. If I have any problems in the future, I will absolutely call this company. Yes, he wore a face covering. Very professional. read more

Highly recommend this company. They came in and fixed what's needed and was quick. Fixed my fireplace gas leak. They wore masks and very professional. read more

Very disappointed! I thought I was getting a fireplace safety inspection. They did get on the roof and tell us what we already knew about a storm collar but they did not look up the chimney, check for smoke detectors or carbon monoxide detectors in the room, inspect the gas logs, inspect for leaks or even turn on the fire. We were told that a minor repair to remove some insulation around the chimney vent in the attic would cost $15,000-$20,000. I would NOT recommend this company read more

Having recently purchased my home, I made an appointment to have the chimney inspected and possibly cleaned. The technician was pleasant and knowledgeable and completed the work quickly. He recommended I have the cracks in my mortar patched; I had him complete the work then and the work looks good. My reason for giving them only one star: The technician did not identify all the cracks in my firebox and only repaired the small section he saw. After he left I vacuumed out the firebox so that I could repaint it with the proper heat-rated spray paint and found several cracks and places where the grout needed to be replaced. A full re-grout costs $350, which the company is willing to apply my $50 patch fee to. However, why would I re-hire the same company to come repair my firebox when they completely missed the need to do so in the first place? The company's owner is unwilling to accept any responsibility for his employees and is unprofessional in his email communication. The office staff are not customer service-oriented and getting in touch with them is more like phone tag. read more

Called Chimney Pro and set up an appointment, it was 2 weeks out, but that's pretty standard this time of year. Told me that the cost to fix my faulty gas fire place would be $175 + cost of any parts needed. Again, standard for this time of year. The repair man arrived during the window I was told to expect him, and began his inspection. First thing he addressed was a small electrical box, says they are very unreliable and need to be replaced all the time, cost = $262.... Fireplace still didn't work so he checked the pilot, cost to replace $190... Fire place still didn't work, valve system needs to be replaced, cost= over $500.... Throughout his inspection, he had me right beside him, explaining what was wrong with each component, so I was comfortable I wasn't getting fleeced. At this point he tells me, instead of him replacing all of these parts, and charging me over $1000, that he could basically take the electrical element(responsible for all the issues) out and convert it to a free standing pilot, like my water heater, and it would only cost another $375, on top of the $175 fee! So instead of charging me over $1000 and getting on his way, my total cost was $550, and he spent almost twice as long here! The fact that he was honest and did what was best for me and my wallet was really remarkable. I would recommend Chimney Pro to anyone who needs help with their gas fire place!! read more

In my previous home, my contractor modified my fireplace during remodeling and it stopped working. I called several chimney companies and Chimney Pro gave me an honest, fair bid and did great work. Very knowledgeable and great customer service. I've used them in my new home to clean my chimney as well as give their number out to my real estate clients. Highly recommend. read more