1. Chill Ice Adventure Park

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Long Beach, CA

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Chill Ice Adventure Park

4.0 (1 review)
Closed • 4:30 pm - 11:00 PM

Chill Ice Adventure Park Photos

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9 years ago

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Dino Encounters - Dino Encounter at a birthday party at Skyzone Van Nuys

Dino Encounters

3.1(33 reviews)
24.3 mi

I have never had such a quick rude interaction with a company. I was googling fossils for purchase…read morehaving bought a number online before and actually been to a number of fields and dug up fossils myself came across. This guy seemed an amazing deal price was killer and I thought maybe it just didn't have a lot of fossils and it was a lot of reconstruction. Nowhere on that piece or any of the other pieces if you go through their website, does it say replica the only way you find the word replicas if you go to their website the very first time and go as if you're going to try to book an event and then it says Shop our replicas. I was asking a very simple question when I found out it was a replica. I wasn't rude. I said, cancel my order and they jumped down my throat. It was the rudest thing I've ever experienced and I hope no one ever has to deal with them after reading this.

***edit*** Since the owner replied and said I waited to call…read moreback for 4 days I thought I'd post "evidence" of that not being true. I called and spoke to her Monday, June 21st. She did not tell me to go online to book. She did say I had to have a $750 minimum since she'd be coming to San Diego, and I was ok paying the extra. Again, no mention to go online to do this while talking. I can't go back to Tuesday the 22nd on my phone to screenshot my log. But I've posted the 2 calls I made to her Wednesday and the call I made on Thursday. I left messages asking for a call back and that we'd spoken. Let's be clear, they were not booked. I've been looking for a Dino encounter type of company for my sons 4th birthday party. After speaking with several companies who were unavailable, this was the only one who was available. I believe her name is Carrie (maybe jeri?) who owns it. When I originally spoke with her before other companies, the first thing I thought was, she doesn't sound very charismatic nor entertaining. When I learned she was one of the "presenters" is when I searched for another company. Unfortunately no one else was available for my date so I called back. I spoke with her Monday about booking and she confirmed availability but said she was in the car and would call me back later to finish booking. Ok, great. She didn't call me back. I called her back Tuesday afternoon and left a message. Same thing Wednesday, I called a few times to follow up and pay. No response. Today, Thursday, I called and got a hold of her. She apparently has booked someone in my spot since we spoke. I am sooo angry. When we hung up Monday, I would have paid if she'd told me how instead said she was driving and we'd handle later. So I assumed we had our spot. When I reminded her of this, she told me I needed to understand she speaks to a lot of people every day and she had car troubles which she had to fix and handle. Quite frankly, I do understand things happen BUT how do you confirm someone else when you already told someone else they had that spot. Im furious but it may be for the best as I can not imagine her type of personality entertaining a bunch of 4 year olds. Terrible way to run your business. Look for a different company!!! I do NOT recommend. If you follow my reviews, I do NOT typically give out 1 star reviews and I'm very fair. But this review deserves it as they completely left me hanging for a party!

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Dino Encounters - Receipts

Receipts

Dino Encounters - No where does it say replicas

No where does it say replicas

Dino Encounters

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Kidz Town Indoor Playground - Race track

Kidz Town Indoor Playground

3.6(585 reviews)
7.0 mi

Amazing indoor playground with lots to do and plenty of space for kids to explore. Recently, I was…read morein Long Beach for 2 weeks so my middle kid could attend a summer dance intensive. I had my little one with me as well and I had planned to take her to the park or the beach everyday. However, I got myself sunburned and needed to take a break from the outdoors for a spell. I found Kid Town and it was a lifesaver. We met so many nice people and my daughter made lots of friends. The employees were wonderful and helpful too. They were very patient with my daughter when she wanted to try the rock wall. My only gripe is that I made the mistake of not buying the pass and ended up paying more than I could have. So worth the price!

While the place itself is a lot of fun for kids, unfortunately, our experience with the staff was…read morevery disappointing. I brought my four children here for a friend's birthday party, and on multiple occasions, the workers' attitudes made it difficult to remain calm. I have two children on the autism spectrum, ages 5 and 7. My 5-year-old son, who has mild to moderate autism, had difficulty understanding the worker's instructions for getting into the harness to climb the wall. Instead of showing patience and understanding, the worker repeatedly rolled her eyes and sighed, which was very upsetting to witness. I understand that working with children can be challenging, but I expected the staff to be more patient and accommodating, especially with children who may need additional time or assistance. Unfortunately, because of this experience, we will not be returning.

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Kidz Town Indoor Playground - Play area

Play area

Kidz Town Indoor Playground - Nerf area

Nerf area

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Chill Ice Adventure Park - amusementparks - Updated October 2026

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