If you've ever been disappointed because what you ordered doesn't look like what you received, don't worry about that here. My husband & I stopped at Chili's (149 Turnersburg Hwy, Statesville) on our way to the mountains (9/24/2022) for a late lunch. We sat in the bar so he could keep an eye on the "game". I ordered the loaded potato soup/salad combination and it did not disappoint. Creamy and loaded, true to the description along with an ample-sized salad. He ordered the cheesesteak & curly fries from the bar menu and it was delicious. It was not overpowered by the peppers & onions and the beef had tons of flavor. The portion size was perfect. Usually, with the chains you know what you're going to get; but this Chili's was on point. I wish I could remember the manager and our server's names so I could call them out. Great job folks! read more

See all

I ordered Chicken crispers with asparagus and the white mac and cheese to go I get all the way home and I had a bowl of not mac and cheese but a bowl of white cheddar soup you could count the noodles in the container which was very disappointing because I had to get back in my car take it back to the restaurant and actually get a refund not only that the manager on duty stated he can't give a refund if I paid cash it has to be on a card but he can give me a gift card that I can use it at any Chili's he proceeds to go get the gift card and they're like $5 a piece LOL I'm like Chili's you got to do better. Lesson learned check my food before I go because having to drive all the way home and back to the restaurant is senseless. read more

Checked in around 7:27p seated with 10 minutes. Server came was very nice considering they were packed and looked short staffed. Orders were taken but it took like 30 minutes to get the food. But it arrived hot and fresh looking. Facilities wasn't cleaned but shay very short staffed and people were rolling in so fast and deep, they did good to keep up. read more

See all

Food was wrong on two orders. Waited an hour to be seated at a table that was empty the whole time. I will not be back for a while. Did not get anything took off bill read more

we were there for our granddaughters birthday celebration. it took 30 minutes to place our drink order. we waited 1 hour and 45 minutes to get our meal. we were a party of 7, the table next to us was a party of 6. they came in after us, had their food in less than 30 minute and were out before we even got our food. we sat at the table by the front door and froze! everyone coming in the door you could feel the cold coming in. when we finally got our food most of it was cold. we brought a birthday cake and by the time we had eaten, because we had waited so long, no one wanted cake. what a huge disappointment for us all, especially our granddaughter! won't ever go back there. read more

Food was ok...not great. Service was horrible. They weren't very busy, but we had to wait for about 5 mins just for a hostess to acknowledge us. We ordered drinks, my boyfriend ordered a beer. We got our appetizer (with no plates) and our meal before they ever even brought his beer. Took a while to get a refill for my tea. We won't be back to this location read more

AMAZING! Was not too busy, do our waiter was not slow. I ordered a triple dipper, it was delicious, one thing i would recommend is eating on an empty stomach though because oh my lord i had to go immediately. Not to gross anyone out but it's the truth! Chilis always look about the same, so it was pretty chill. I had to take some leftovers because oh boy that triple dipper sure is filling read more

Extremely disappointed!!! Went out to dinner with my family after a long day to come to a nasty restaurant with even worse food. My fries were ice cold and my chicken was extremely dry. A tall awkward ginger rude ginger threw my plate in my face!! Do not come here!!! Only put 1 star because you can't put 0 read more

Chili's - Chicken - American Near Me - Statesville, North Carolina

Needed to pick up our son and this was a great place to meet. Service was great, such a great server - she made sure everything was good. Are we were all starving so we forgot to take pictures! Clean, bright, food was great. Thank you! read more

We got there and put our name in with the host. The host said it would be a 10 to 15 minute wait, so we put our name in and sat down. After 20 minutes, I noticed the wait time said 30 minutes to 1 hour MORE until being seated. I asked the host if that wait time was accurate and he said yes. I then asked why he told us it would only be a 10 to 15 minute wait. He said he PROMISED he said 20 to 25 minutes-- which he did not. Even IF he did, it still would have been longer. Instead of just being like "sorry," he continued to argue with me. A party of 4 came in and was immediately seated. We left. read more

I went back to Chilis and had the big mouth burger and the southwestern eggrolls. The food was delicious. Thanks Chilis!

i ate here last sunday the service was amazing someone named lukas did a great job sitting me at my table and helped out a ton

The wait was supposed to be 10 minutes which it was not. Almost an hour later after we left we got a text saying they were ready for us to be seated. read more

I wish I could say good things here. The food is wonderful and their Santa Fe Chicken salad is healthy and the reason I keep coming back. This is the second weekend in a row that I have ordered online and used curb-side pickup. And it's the second time that I've sat in my car after texting that I have arrived, only to give up and go in and pick it up myself. Last week I waited 10 mins. This week I waited 6. And I just realized why I think I don't get quick service -- I stopped adding a tip to the online order a long time ago. It would come out fast if I tipped. Last two times I did not. I think I need to find another place to get healthy salads. read more

Picked up lunch today from this Chilis. The salad they gave me was at least a week old. Totally inedible. The entire salad was brown and slimy. I will NOT be ordering again. read more

See all

For starters, our server Antonio was amazing. Me and some friends went earlier in the afternoon and they were quite busy but he made sure we were comfortable and well taken care of, despite him having several other tables, still very attentive and awesome. The food was average, nothing to complain or boast about. read more

We love Chili's and when we travel, we know if there's a chili's near by, we'll have a good meal. This location did not disappoint. We stopped in here as we made our way back to Ohio from Disney. The server was fantastic, got our drinks immediately and then was super attentive throughout the meal. The restaurant was clean and the food tasted delicious. We were so glad we found a chili's by the hotel we stayed at! read more

Chili's is absolutely awesome, it's cleaner and offers more appetizing dishes than their competitors. This a go to spot for those hungry late nights. You'll get your food in a timely manner. You don't have to worry about your food waiting under the heat lamp for a long period of time. Tastes fresh off the grill. The only complaint I have is that the menu is drastically long, it's very cramped up. There are many pages, making it difficult to find specific items. A more simple menu with less pages will be easier to read and find what you're looking for. Highly recommend this location! It really comes in clutch when you're not trying to drive far for some delicious burgers and wings. read more

See all

It's been almost two years since I dined here. Was not impressed then and except for upgrading the appearance, no improvement otherwise. Stopped for lunch yesterday and experienced the same poor service I did back two years ago. Walk in, get seated and then it's like they either forget about you or the hostess fails to tell your server you are there. Menu has been revamped to be more mainstream and the food is fair in taste in quality. Not impressed in 2014 and not impressed in 2016. read more

Chili's - American Near Me - Statesville, North Carolina

See all

We went to Chilis last week. The food was tasty, but it really was the customer service. I had a card issue that confused me. The server was sweet, and the manager knew what happen right away and made the adjustment. She was nice and understanding. It was a great experience. Like I said the food was just ok, but the customer service was Chef's kiss!!! read more

Over the last year or two I've been to this location. Every time, the service is EXTREMELY slow. To the point where we've walked out twice, after 15 minutes of not seeing a waiter or waitress At All! I wouldn't waste my time on this location. read more

Understaffed. Sever doesn't believe in pre-bussing tables or refilling drinks. Music was to loud couldn't have a conversation.

Let me just start here. It. Was. Unutterably fabulous. And such GOOD SOUTHERN HOSPITALITY. Our waitress was just a peach. Me and my gal pals went here after a long day and each of our meals was FABULOUS. there were a couple of birthdays there and the workers just popped off with dem vocals. We were jamming like stoned Rastafarians in a drum circle. Clean bathrooms and laundered decontaminated eating environment. Felt so safe here it was like I was wearing a bulletproof vest and surrounded by pillows and sexy security guards. Thank u Chili's. It was one for the books. read more

See all

Absolutely horrible Chicken fajitas looked like garbage and or potted meat Service sucked Got out food looked at it Paid our bill (instead of complaining to the manager) just and went two doors down to an enjoyable meal. Unreal. Manager watched us leave never said a thing I'm (we're) easy going people takes a lot to upset us. Won't go back ....... For a long time anyway ........ Wouldn't go. read more

Very mediocre. They were short staffed and I understand that but they did nothing to accommodate the situation. I had to approach a waitress and asked if she would wait on us in an area not in her section by promising a good tip (I left 22%) she was great. The food was very mediocre. I don't see me going there again read more

Chili's has simply gone from bad to worse! I'm definitely over this location and will drive out of town when I want to eat at Chili's. Staff are pathetic and customer service is non-existent. When items are brought to the table lacking all components, I ask for them and still do not receive them then I'm done. Also, napkins are not supplied when your customers order ribs, come on! Attitudes from waitstaff is simply unacceptable and you wonder why Statesvillians do not patronize your restaurant. Honestly, this location has severely declined since opening. Management must be poor since there is such rapid turnover of staff. I'm not going to describe the food because at this point, *it's moot* and therefore, I choose to *put myself on mute*! I've complained and never been contacted by Mgt nor have I been offered compensation so I will take my money out of town from now on! read more

See all

Food as always is great, as is our server! Unfortunately management are incompetent buffoons. Keep the inside double doors open, even though the temp outside is below freezing! So my wife and daughter have to freeze due to this ignorance about Covid. The questions asked by Yelp about the covid crap is also not necessary, as it matter ZERO about the masks and social distancing. read more

We eat her periodically and the last few times the restaurant appears to be going downhill. We stopped in last night because my daughter really wanted to go to Chili's. We ordered three kids meals, my wife and I both had burgers. The food was good, no complaints in that department however it did take quite a while to come out and when it did it came out separately. All three kids had finished their meals before our burgers got to the table. I wait person was very friendly but seemed stretched thin. I spoke to a manager on the way out the door and she apologized for the service. I wasn't so much complaining as just letting her know it needs attention. We will continue to eat here but we will just change our expectations as the food is good but it won't be when we are in a hurry. They seem to have great staff but management obviously needs some work along with the kitchen staff timing. read more

Staff issues. We got our meal before getting our salads. They of course blamed it on short staff. They were not even busy. Food tasted fine.

I went a couple days ago and I got Christine. She had such a kind heart. I will definitely ask for her again.

They have the best nacho chips. They are not greasy or salty. Friendly staff. Great variety of delicious food. Service is good even when they are short handed. read more

They told us there was a 20 min wait when the restaurant was 1/3 full Due to not having enough servers. Everyone wants to do the bare minimum these days. read more

Most visits here are great. This time was the first in a few months and it has been an odd experience. Firstly, the appetizer was ok. Cheese fries are always ok. Mango chicken was my favorite, but this time was off. Firstly chicken tasted as if seasoning was dumped on it. Almost too spicy to consume. While moist, the chicken seasoning was an epic failure. The toppings were bland. Ordered an extra side of rice ( as I typically love the rice) just to receive, the usual amount of rice, just split in two and put in a separate cup to appear as is "extra" was given. Wouldn't be that big of a deal if the supposedly extra rice wasn't an extra 2 dollars Broccoli was really good but under seasoned. My partner ordered a bacon burger. While good the top bun was hard and the bacon was flavorless and seemed old. Overall a poor experience, but still a favorite place to go. Just believe it was an off night. (Maybe) read more

Good food. Good service. Good prices. Our favorite place for celebrating birthdays.

It appeared that they may have been short staffed the night we visited, but the bar tender came out to seat us and take our drink & dinner order. She was so polite and friendly, our food was delivered quickly, now there was something wrong with my order and when I showed the bar tender, she immediately got the manager involved and they resolved the problem right away. The manager apologized and removed the food from our bill. read more

It's sad to see all the low reviews. I've eaten here many times over the years and I haven't had a bad experience yet. The food is always good and so is the service. It can be busy at times but overall my experiences have been great. My one and only complaint are that they no longer serve Caesar salad or Caesar dressing and they discontinued baked potatoes. Really? Why? It's the only restaurant I know that doesn't have Caesar salads. They need to rethink their bad decision. Regardless, this particular visit was great. We chose the meal for two for $22. It includes an appetizer and two entres which is very reasonably priced. The service was top notch. The server never let our drinks go below 75% full which is astonishing within itself. The food was delicious, especially the black beans. They had more flavor than most meats do. Lol. I want their recipe. All in all, it is a good place to eat and I will continue to be a loyal patron. read more

The food and customer service was great. I'll definitely be coming back my husband was pleased with the food as well.

Not an enjoyable experience at this location. The waitress had a kind tone, adding "darling" or things like that to her sentences, but could greatly improve her service. Once we were sat, the waitress overwhelmed us with information with pricing when we were ordering. We just wanted to order, it didn't matter how they categorized it under 2 for $25. It was a lot of unnecessary information. Once the menus were taken, I felt overwhelmed at a simple process turned lengthy. Our table remained cluttered with our appetizers and cups that were still full when the waitress brought us all a second cup of each drink. We didn't have room for any of them, but accepted them as being attentive even though we didn't need them. We each had two mostly full cups on the table for the remainder of our time there. When each meal came, still nothing was removed from the table. Our orders were all brought out individually, with about 10 minutes in-between each item. So we all sat and waited for them all while some of the meals started to go cold. We don't eat our meals until everyone has theirs. The waitress didn't say anything about. She would bring one and leave, leaving us to wonder why or how long to wait for the rest of them. The waitress didn't have many other tables, just ours and one more. So when she started cleaning the empty tables, we asked her to please take some of our stuff so we could have room and her reply was "Yeah, I will." and then went back to cleaning. My mother-in-law held two plates stacked in her hands, to hand to the waitress and she looked at it and kept cleaning, then went in the back. She came back a few minutes later to take the items we were holding out for her to take. It became very frustrating. She brought out to go containers for us when we asked, but we had no room to put them anywhere since our table was overly filled. I think she thought she was doing the right things, but poor execution of it all. My husband paid with the little system on the table, and of course he rated it with a great rating because he loves to encourage people and not be a downer. So, here's my honest review: It was not enjoyable. To provide a better experience, I advise the waitress to be attentive to what your customers need. Bring the food out altogether, NOT one at a time. That's so weird! Don't bring extra cups, refill when the cups are empty, and take away the cups; no one needs two. And give people room at their table. I think the icing on the cake was when we were becoming visibly upset, holding out dishes for her to take and she didn't. It was rude. I will NOT be back to that location. read more

If I could give it 0 I would. Server actually cussed at the table in front of my 4 year old. One entree came out well after everyone. Hostess was the best thing about the place. She should be serving. Manager guy never came around but saw him hanging in the bar. Huntersville has it together. Hate seeing one of Statesvilles big restaurants go in the dumps. I'd rather have a well managed fast food place like CAVA take its spot. This place isn't even Waffle House level. read more

I had an error in my order via DoorDash and the chili's team made it right immediately via coupon as is all they could do at the time. They were very polite and considerate. I was very impressed with the service and will continue to order chili's. Thank you for rectifying the situation so quickly and without any resistance. I appreciate you. :) read more