It starts when I walk in they take me to the table no menu no napkins had to ask for all this then the table behind me they walk the people to the table they gave them everything I don't know why and I always eat at Chili's and it's always good and people always serve you customer service is good except on June 12th read more

Always amazing. I can't think of a time where I had a bad experience. Food is always great, service is good, clean restaurant. Simple but amazing. read more

kitchen was extremely slow, some of the food came out cold and we even had to wait extra long for the lava cake! Will not return! Machesney location is much better! read more

The food was amazing and the service was great. I appreciated the welcoming vibe and the speed in which the most delicious meals I have had in a long time came to the table. I appreciate the attentiveness of the staff and highly recommend this restaurant. read more

I always order the Margherita chicken...but the last 3 times it has been awful. Chicken was raw every visit. That is so unacceptable considering the long wait and increased price! I kept going back thing it was me. It was not! 3 strikes and you are out. Diane read more

I ordered fajitas from Chili's in Rockford IL to be delivered. I have done this several times. These were the worst fajitas I have ever had. The chicken is processed and didn't even look good and the steak is very fatty. Both of these have changed and are not worth buying. read more

we have always had good food and service here. We go there for lunch quite often. My husband likes their burgers and fries.

Parking was plentiful and free. The restaurant was not the cleanest establishment it had papers on the floor under several tables. The service was ok nothing outstanding for sure. We waited quite a while to be waited on but then the food and drink came out pretty quick, however when we wanted another drink we had to track down the server to order it. There seemed to be plenty of servers it just appeared ours was not real attentive. The food was served hot and fresh, the steak didn't look real appealing but it tasted fine. The burger was cooked correctly but the toppings were pretty sparse. If you don't have a coupon for the chips and salsa you might want to clarify the price. read more

See all

We had to leave another restaurant due to poor service and the restaurant actually flooding...so we ran to Chilis! We didn't wait, we were seated immediately and had great service the whole lunch. Our queso came SO fast and the chips were toasty warm. I had an absolutely delicious steak here, like hands down one of the best steaks I've had in a restaurant. It was delicious all around, we were glad to have great service on a busy Sunday. read more

See all

This Chili's location is top-notch! Went here on Saturday night, and the place was packed. Our hostess seated us immediately (no wait). We started out with chips and salsa..I ordered the fajita platter for the entree. The food was hot, fresh and delicious. Totally awesome. Our server made sure we were completely satisfied and content. Definitely a return trip. Excellent management! Keep up the good work! read more

Yes, I know there's a labor shortage. But the parking lot was 1/2 empty at 6pm & there were no other cars waiting for carry out. If you don't have enough help, close your doors. The person who took my phone order was hard to understand and acted like she was doing me a big favor. The chicken "crispers" were soggy. The texture was rubbery. The shape was odd. I didn't eat the last 2 pieces. And I didn't get the fries that were supposed to come with it, and didn't feel like returning in the rain while the rest of the food got cold. How hard is it to get an order consisting of an entree & 2 sides correct? There are 10,000 other restaurants in the area. I wish I could give this one zero stars. Heading downstairs to the hotel pantry because I'm still hungry read more

Chili's, folks, it's okay. Not tremendous, not terrible. The food? It's alright. I've had better, believe me. The service? Sometimes good, sometimes not so good. You might get great nachos one day, soggy the next. The burgers? Decent, but I know places with much better. The atmosphere? Very so-so. You go there, you eat, you leave. It's fine, but let me tell you, there are much better places out there. I know them, everybody knows them. Their ranch is phenomenal. read more

The food was good but they messed up our order and took way too long the waiter was super nice

My friend and fellow Yelp friend couldn't decide where to go in town for food and name off a couple places but wanted something different. We decided to come to chilli's because we haven't been there in years so we decided what the heck, why not. We got in and they greeted us right at the door. We decided to sit at the bar since it was slow and figured we would get our food a lot quicker. The bartender came out to greet and take our order. She was very nice and recommended the margaritas since they are on special. I ended up getting fajitas which were very delicious. It was sizzling hot and came with the tortillas and a few sides such as cheese, sour cream, guacamole, etc. Overall, it was a typical experience at Chili's. The service was good, food was delicious and hot, and we got to pay on the knew pay kiosk that each table has. read more

Chili's - Strawberry margarita - Bars Near Me - Rockford, Illinois

Where do I start?! It was terrible! The restaurant wasn't clean. Came in and our server (lilly) had a terrible attitude to start. Our party orders and specifies how we want our burgers. Well the waitress didn't really like that and got aggravated about it. We had gotten chips and salsa and after about 20 minutes we finally get the chips and our drinks. Let's just say the chips were absolutely horrible. You could just tell that the oil they were cooked in was disgusting. They had the worst taste. We had brought it up to our server and she just pretty much ignored it. Then we finally got half of our tables food. Everything was wrong. All of our burgers were plain. They had nothing on it Even after we specified what we wanted on it. We had told the waitress and a manager (Alejandra) ended up coming over. Her attitude was even worse than the waitress. All of our food was wrong, half of our table didn't get food. I had gotten a drink with my meal. It was a diet Dr. Pepper (I'm a diabetic) the drink they gave me was a regular Dr. Pepper. I had told the waiter that I needed a different pop due to it not being diet and she told me that no that is diet. (I've been a diabetic for about 15 years) I know what a diet pop tastes like. Even after all this the manager did nothing. Nothing taken off any of the bills, no compensations nothing! Moral of the story do not come here if you want decent service. I will not be coming back. read more

We were sat immediately, drinks and apps were brought out near instantly, food was brought out quickly, waitress was very attentive throughout. Great service, only thing knocking it down a little is that my burger was really greasy. read more

We came here on a Sunday night with 7 people. The restaurant only has like three tables of people yet we were told it would be a 30 minute wait for 7 people. I thought they'd want the sales of 7 people but they'd rather be rude and unaccommodating. We won't be back. I'll take my business elsewhere. read more

I work here and it's a very great place tbh we can work on our cleaning skills that's if we didn't have 100's of people flying thru our door's every 5 mins how about we cut them a break and remember that we are only human and can do so much read more

This restaurant needs some serious cleaning and training of all the employees. Numerous times we have dined there and it is always dirty. The restrooms in particular are always filthy and look like they have not be thoroughly cleaned in days. The floors are also dirty thru out. The staff needs some serious training in customer care and attentiveness to the customer read more

Even though there's only a handful of people in the entire restaurant it's an very long wait for the food. We ordered the fajita trio and got it in about 35-40 minutes but no tortillas. Had to wait a few more minutes for the tortillas so we could eat. Waitress almost never came to the table to check on us I think maybe once the entire time we were there. The service was horrible but the food was good . If it wasn't for the food it probably would've been a one or two star review. In a word, disappointed. read more

Took advantage of the take out option. When we arrived home some of our food was missing. After contacting management about our experience we were sent a $15 gift card for the inconvenience. Wasn't happy about the missing food but they did what was right in the end. Great job management! read more

I normally eat at the Chili's in Machesney when I'm in town. I decided to try the East State restaurant and it was not the same of course. I ordered the Boss burger which was ok, the pulled pork was a bit tuff! The service was ok. It was the other servers and I'm assuming kitchen workers who decided to sit on the other side of us to eat and watch Soccer that annoyed us. They were LOUD!!! I couldn't believe the manager allowed this. The whole time my daughters and I were eating they were loud and obnoxious. The worse part was my server decided to join them. I will not come back here at all. read more

Chili's - Boss Burger! - Bars Near Me - Rockford, Illinois

My husband always loves to go to Chili's. I like to support local business, but we could always count on good food at Chili's! We went for lunch on a Sunday afternoon and we were so disappointed! We sat in a sticky booth by a window that was so disgustingly dirty! I looked around and all the windows were filthy! The whole place was dirty! The wait staff wanders around and barely checks on you. I don't know who's running this store, but fire them quickly before you get shut down! read more

My husband and I wanted to try something we haven't had in a while so we decided chili's since we were in the area! We order the platter of burgers chx fingers and Asian rolls which was all tasty! We also order waffles and pasta everything else was okay had the same taste. read more

Chili's - Bars Near Me - Rockford, Illinois

The service and food was good, but I was just amazed at how dirty the restaurant was. It looked like nobody had really swept or wiped anything down the entire day -- there was food all over the floor. Made me wonder if I was eating off of clean dishes or not. :( otherwise it was a nice experience. read more

Took some time to attend us, and we came on a Sunday night. Not busy at all; but took about 10min just to take our order of our drinks. After the 10min the server came and said "I'm not your server but I can get your drinks started, (so and so/girls name) will take care of you and is your server". The guy brings us our drinks and states that he'll be our server, because he doesn't know what's going on with our main server. Uh, get your stuff together. Figure out who's taking care of who. Now the guacamole is phenomenal here! Give that a shot. I had a southwestern burger with bacon. Rare. It was very delicious. Actually liked the food here better then the Chili's in Wisconsin to one I went. Just fix the place up. It's clean and everything. Just the place is a bit rundown, maybe do some updates to the facility. (9-20-15) read more

I love chili's but the really changed my opinion on them First My shrimp was cold then my pasta was to, the best part was I had to wait 20 minutes to talk to someone about it! This was out ragous!! read more

Called at 930pm to place a carry out order and someone picked up and hung up 3 times and then left the phone off the hook so I kept getting busy signals, all so they wouldn't have to do their job and take an order. Terrible, terrible service read more

First off I need to start our waitress Olivia was awesome. Today we had a party of 10. One in our party was 45 minutes late, therefore ordered about 30 minutes after the rest of us yet received there food at least 30 minutes before anyone else's at the table. It took about 45 minutes from when the first person got their mean until the last. My wife was the last to get her meal and it was cold but didn't complain because she was so hungry. Yet upon inspection there was a sizable hair in her meal. When we brought it up to a manger she rolled her eyes and brought it back to the kitchen. Never attempted to make things right. This is the second time our group went to this Chili's and both times food Was given to people almost a hour apart and food has been wrong or defective. Today was the worst. Very poor management. Our waitress was about to get us 10% off but we clearly had a very bad experience and not once did a manger come and try to redeem anything with our table. I like Chili's in general but in big groups avoid this location. read more

I don't know why this location is getting so many bad reviews. We dined here last night and the place was busy. The food, drinks, and service were just as good as any other Chilis we've been to. read more

NOT CLEAN! service was great. Food came quickly. Store was FILTHY! From seating, bathrooms, and KITCHEN YUCK!!

The food was amazing here! They had no wait and it was a very quick in and out. The server helped us decide since it was our first time to this restaurant, and was very nice. The restaurant was clean and it was a warm environment. read more

Food was good, service was fast. There was one server who walked around with her mask under her nose. I happened to walk by the kitchen on my way back from the bathroom and NO staff had a mask on while they prepared food. I watched our waitress walk in there and pull her mask down while grabbing plates. Completely unacceptable. read more

I wanted to give -5 stars but that's not an option. Here's how it works at this place, if you want lemonade-order coke, if you want burger-order pasta and yes once your order keep guessing. Don't you like surprises... come on... read more

I have had some good experiences there but made a reservation and we still had to wait 25 mins and the server we had was rarely at the table. read more

Hubby ate there last night - chicken was lukewarm; all food poisoning symptoms have kicked in. Diner beware! If it's not cooked as it should be, send it back! read more

My family and I wanted to enjoy a good night at this chili's location, but we had to wait long time for our food. There was also baby flies and I was sorta kinda gross. Also when we were almost ready to head out I had to asked the server twice for chips to go. Not an enjoyable evening. Not very happy. Not sure If we will come back. read more

The people working are just talking and not even paying attention to their customers and there treating us like shit this is the last time I'm coming to this Chili's read more

Worst place to eat service did not like that I sit down an hour before close and I would not mind that the food was bad three times and not a charm no luck in change they need to show them the vidoe give them the pickle. Please just think before u go do u want crap ass food and to be a inconvenience to a person I still tipped heavy not like it matter cause the manger was no where to be found. Get a group of ppl that want to be there read more

Food is good, but one dinner was wrong. Place is kinda run down. Needs to be remodeled badly inside. Service was polite and good. Just the one issue that one dinner was wrong, but it was corrected quickly. read more