WORST DINING EXPERIENCE EVER. The bartender, the manager, and the kitchen staff were absolutely terrible. No one seated us when we walked in, the bartender did not bar-tend, and the bar was filthy. The manager was extremely rude and clearly does not know how to train her employees. All of our food came out wrong. You are better off going to subway or wingstop. They need to shut this location down. Save yourself some gas and eat anywhere but here. I would seriously rather eat a rat than deal with this place and the staff. I mean seriously, kids could run this place better. My son, Tomithy almost fell on the bathroom floor because it was so wet and nasty. PLEASE report this place to the authorities. read more

If I could only put half a star I would! They need to make better food and hire better workers. If I could barf my food up and put it back on the table and shove it in their face I would. read more

The place is incredibly dirty. Sitting in the booth seeing how run down the dining room was made me worry about the shape the kitchen is in. I guess corporate never visits this location. It's a real disappointment. read more

I've been here 4 times to this specific location and I've had both good service and terrible service; I've had good food and burnt/wrong item/ cold food. Pine bluff NEEDS somewhere to go and eat and relax and drink beers and this chilis just can't seem to be that place. The bar is ALWAYS out of something and that's when you're lucky enough to actually receive the item you ordered. " I swear I put that in 20 minutes ago " was the saying of the night read more

Chili's - My boy eating chips!!!!! He love them chips but he hates the terrible service here - American Near Me - Pine Bluff, Arkansas

My son have time to come home for Mother's Day and his sister's birthday to take us out to eat and to do a little shopping. In his area was very bad so he opted on sending the money for us to dine out and shop. Supposed to go to Sullivan's steakhouse but due to the time we opted on a simple dinner from Chili's. The order was placed online for pickup at the Pine Bluff Arkansas location. Upon arrival my daughter was advised by the young man at the pickup counter that they had run out of ground beef and out of buns (this location is literally directly in front of a Walmart supercenter). My daughter then advised him that the food was for Mother's Day since we were not able to make it to our original restaurant due to time restraints. The young man conveyed my daughter sentiment to the Cook who then sent the food back out. We made a brief start at the Walmart location directly behind Chili's and before heading home we decided to inspect the food. What you see in the photo is what we received. They had taken one full hamburger bun and cut it into triangle pieces to cover half a piece of ground beef because they had also cut the slider beef patties in half cheating me out of four full sliders. To add insult to injury the chicken crispers that were supposed to be in the mail as well were extremely overcooked. The food was not edible and I was extremely angry because the restaurant was closing in about 2 minutes and we could get no one on the phone to rectify the situation until today. Over several times to that location and being placed on hold and even having the phone hung up in our faces we called the Little Rock location and spoke with the manager Josh who was more than helpful and agreed to reach out to their regional manager about the issue so that individual could contact us directly to correct the problem. This location has been an ongoing issue for years and it's really sad that customer service isn't as important as their bottom line. I don't understand that if your service sucks and your food sucks then you don't have a bottom line! It's a bad look for the company overall and it's not fair to the locations that get it right. You get a better presentation at McDonald's and that's sad in comparison. If you want crappy service and sub par food then this location will suit you just fine. read more

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Steak was perfect. Service was a little slow. But I ate everything! Including the loaded mash potatoes and fresh salad!

First Impressions are everything....hasn't this place heard that saying before? So this lunch started off while walking into the restaurant we heard people walking out saying that it was the worst they had ever had. Im like great lets just go somewhere else, well we didnt and even though our food wasnt awful, but the cleanliness and the service could have been way better. When we first walked in no one acknowledged us for about 5 minutes, finally a hostess came over looking like she just got to work still carrying her purse and sat us at a table in the bar. She made no conversation with us. My booth seat also had a tear in it. I really think that our waiter was trying his best and he was very kind but he was the only waiter in the bar area....it was not that busy.....the kitchen took an awful long time to get our food out. I guess in a small town you get what can get....I kept calling my husband and I city slickers while we were here. The front door to the business looked like it had recently been vandalized, or they just never wash it. It kinda looked like it was cleaned with swamp water. I know its not Louisiana... Anywho, dont expect too much when you stop and have lunch or dinner here!! :) read more

I don't know who management is but I hope they are reading this!!! My mother & I walked in on Saturday at 12pm. The hostess said it would be 15 minutes & the restaurant was empty!!! How??? I have no clue!!! We left!!!! Plus, the bathrooms are NEVER clean & presentable!!!! Pine Bluff's Chili's has gone so far into the ground that it's sad!!!! Yuck!!!! Never coming back here!!! read more

Once again this Chili's has got to be the biggest joke. All the beer taps are broken and the only beer in bottles is light!?? Bartenders has no vermouth so cannot make a Manhattan- most basic drink there is! Out of 8 people at the bar 4 orders were delivered wrong !? I have to come to pine bluff once a year for a client and this is the only sit down restaurant in the area- sad chili's really needs to revoke the franchise Ok have to add also cannot serve the whole menu, only has chips and burgers. These guys have got to be kidding me!!!! read more

Okay I am a big Chili's fan and was happy to see that my old home town had a Chili's. But I'm sad to say that from the moment I walked in the door, I realized...I am not in Houston anymore. This Chili's was as ghetto as any Chili's I've ever seen. The food was not the same. The drinks where watered down. The servers was....WHY? And the staff had no idea of the concept of service in a huge chain like Chili's. And can you believe we ordered a side of fresh Jalepanoes and the server said they didn't have none. I said this is Chili's how can you not have Jalepanoes. She said oh Chili's is named after the the bowl of chili not a pepper. Me and my friends just stared at each other in shock. I'm like...did you not notice the big Chili pepper in the name. Sorry...never again. Food was horrid. They really need to make it a requirement to have at least 4 staff members on staff who has been to a real Chili's vs just training. read more

Walked in just before shift change and was told it would be a 30 minute wait - there was no one else there except a few in the bar. It's ridiculous to make customers wait while the shifts change. We decided to sit in the bar. Our bartender, who was getting off, started us with drinks and chips and politely explained the shift change. He was great! However he was replaced with a girl bartender who was very rude and not very friendly at all. She was not attentive to us but was chatting it up with the locals. I will NEVER go to this Chili's again. read more

we waited for 2 hours for our food. the service was very poor. definitely will not be back anytime soon.

I walked into Chilis and immediately felt welcomed, the host made me feel like family and was very pleasant. Eventhough, I couldn't see her mouth underneath her mask, WHICH I REALLY APPRECIATED (this shows that the Chilis is committed to our safety, her eyes sparkled with eagerness. Unfortunately, that's where the good service ended. I cannot remember her name, but the pretty lightskin with braids took at least 10 minutes to greet my table, mind you the restaurant is not even half full. Once she got to the table, she was very attentive to our order once her other tables were taken care of. On other note, the back kitchen also had us waiting for our food. It took forever, and to no surprise, it wasn't hot. Mediocre restaurant service overall. read more

Good service and the food came out quickly. I would recommend the Texas cheese fries. read more

Chili's - Blue Raspberry Lemonade - American Near Me - Pine Bluff, Arkansas

Great food and little wait time. Highly recommend this business for satisfying service. Hostess was most helpful also.

It went from bad precovid, to whatever you call worse than bad after covid. Needs to close and let another restaurant come in.

I know I said it would be awhile before I come back but I decided to come with a friend.... Big mistake!! We arrived and I knew there was something wrong when the hostess was not at her station. We waited with no one else in line. I had to point out a clean table. She was actually trying to clean one off while we wait but there were a number of clean tables. We placed our orders, something simple. Queso for me and a sampler for my friend. I ordered a coronarita margarita but that was a mistake. They came back about 30 minutes and said they say they don't have any more Margarita glasses.... The bartender says, "she can order something else". Really!!! Im paying my money here and this is how you serve the people. Please do better Pine Bluff! This will be my last time no matter what! Im not wasting my money where they don't appreciate it.. read more

Chili's - This is the sunrise Margarita. They so lazy they won't put it in a Margarita glass. - American Near Me - Pine Bluff, Arkansas

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Will not, shall not, cannot eat green eggs and ham!!!! The food here is horrible! The service is worse. I'm not sure how you can order pasta and EVERYTIME I GO, THE PASTA IS COLD!!! They are always busy because they don't have any competition in Pine Bluff. I'm good. They don't want my coins! read more

Hostess hates her job and it shows. Server seemed overwhelmed but extremely courteous. Food was awesome. Hot, fresh, and extremely enjoyable. Server was great. I read all of the reviews and am happy to say I am pleased with the food and server. Two complaints, the place is absolutely in dire need of a hardcore cleaning and the hostess needs to be replaced with someone who doesn't roll their eyes when asked to do her job. All in all, pretty good experience. read more

Chili's - Needs some TLC and a good cleaning up. - American Near Me - Pine Bluff, Arkansas

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Worst place ever!!!! Terrible food, service, bartender on previous night ignored me. Really does medium rare steak that is less than half an inch think need to be cooked like shoe leather!!! Stay away. Asked for the manager he was not here and therein lies part of the problem. I was here for business the worst place for any descendant food!! read more

Tried to eat here and never got waited on after being seated. Restaurant was filthy. We'll never make the mistake of stopping by again.

No!!!!!!!!!! Do not go here!!! Horrible!!! Service on 5/20/23 at 7:00pm was awful. I would give negative starts if I could. We ordered our water, coke, sprite and tea, then our waitress disappeared. Someone finally brought our drinks after 10 minutes. Waitress comes with appetizers we didn't order yet..we were undecided and she said she would come back. Waitress gets attitude then storms off with correct order. We get the correct appetizer but still missing cheese fries and chips, finally 20 minutes later we get the fries. In the mean time the other order of chips were coming by the time we got them the cheese dips cold so waitress takes it to heat it up. There was a worker named Emma who was wonderful after we waved her down for help. She stepped up and helped us by bringing us silverware , napkins, and drink refills, then continued to apologize while our waitress appeared to hide in the back. Our waitress had a lighter hanging from her pants and smelled of cigarettes every time she walked by...she came to our table (skinny, light brown hair) maybe 3 times. We asked for the manager so Emma would go get the manager, then come back empty handed with an explanation of how much longer our food was going to take. Asked to pay for our drinks and appetizers so we could just leave so sweet Emma goes back for the manager, then comes back with another excuse. Finally get our food and it was cold so we were ready to leave. We also feared the food might be contaminated since we kept asking for the manager. Sweet Emma tries to help us pay, but we just couldn't pay for the horrible food that wasn't eatable, then finally the manager walks by so my husband stops her. At this point customers were walking in and the hostess was just turning them away. Manager explained they are short staffed and 2 cooks didn't show at 7pm so she was helping cook in the back. The manager waived our ticket and we left right at 8:30pm. We tell the manager disclosing being short staffed would be helpful for us to understand but no one said a word. She pointed at her headset and said that's what these are for, to communicate. The place needs to retrain the manager and employees or new staff completely. We are understanding people but this was ridiculous. I honestly thought I was going to have to call the police for assistance because we wanted to leave but couldn't get a ticket to pay. It was a nightmare!! Never experienced anything like this in my life!! We will read reviews before going anywhere from now on. The reviews for this place is unbelievable. They shouldn't be allowed to remain open. read more

Probably the worst restaurant (chili's in the state). Ever been told "we just had a shift change, we need 15 minutes to catch up before we seat you"? Visit this one at your own peril... read more

Worst chilies on the planet. Several bad experiences with work colleagues very embarrassing

Really nice restaurant, really don't understand why the reviews are so low. You get all your food in a reasonable time and usually the waitresses are super nice. It's a very clean facility and I enjoy going regularly read more

Unless you join the waitlist online or on the app, you will be waiting for awhile on a table during the busiest hours. However, once seated the waitress I had was attentive, memorized our order without writing it down, and very friendly. Our food arrived correctly about 15-20 minutes later, which is normal for a wait, and it was delicious. I would recommend this Chili's because of the close location for anyone between Woodlawn and Jefferson, but definitely try joining the waitlist before you get there. read more

Food is always great, service is usually bad. Bartender is very nice and very attentive and never lets the drink get low.

I walked in as a man was walking out saying, "18 open tables and they won't seat me". The hostess was in the weeds and a bunch of tables had dirty dishes on them. She sat me, no menu, no server while the people next to me were visibly upset and asking for a manager. My table top was dirty: the restaurant was dirty. First impressions matter. If the front of the house is dirty, the food will probably sicken you. I elected not to gamble and left immediately. Go to Chef Lee's, at least you can hibachi! It's good food. read more

If I could leave 0 stars I would. The dining area is always empty but there is always at least a 30-45 minute wait, even if you join the waitlist ahead of time before arriving. I joined the waitlist and arrived at my estimated time only to find out the workers at the store had removed me from the waitlist to seat someone else. They had only 5 tables seated and half the bar top, and said there is still a long wait due to a lack of employees. They don't follow the waitlist, they seat who they like first and make others wait who have already been waiting. It's been like this every time I have tried to eat here for the past several months. This chili's needs shut down! read more

Food is great but service is horrible!! I have yet to go and not had a 20+ minute wait for carry out that was ordered ahead!! Inside service is better but not the best either unless you get there EARLY. Wish this were not the case. read more

The wait time even to get a table is ridiculous they don't really seem to care about the customer mostly the wait time for food is ridiculous the wait time for a drink is ridiculous it really seems like they're understaffed as far as the food the burgers are greasy And really hard to hold the steaks ain't half bad And drinks R stout Can't beat that over all i would eat there again read more

Ok so I've been to this Chili's a handful of times in the last two years when working in the area. Usually my coworkers and I approach it as our only option if we want a beer with dinner. None of us is ever happy about the prospect of eating a high-calorie, cookie-cutter meal with horrendous service, but the beer is good. Had I written this review a year ago, it would've looked a lot like Scott B's: inattentive, if any, service, no management control of employees, etc. However, I ate here again last night and was floored by it all. First off, we sat in the bar area, which ensures better service. Our waiter did a great job of checking up on us, and our beers and food came out promptly. Also, my food was delicious. I can honestly say that I've never had such a good meal at any Chili's. Realize that may not be saying much. In any case, last night's visit changed my opinion of this restaurant. I'd probably be back whether I enjoyed it or not, but now I'll approach it with a positive attitude. Good work, Chili's Pine Bluff! Hard work (and corporate strong-arming) has really paid off! :) read more

On 2/28 i arrived @740p the host looked unengaged unwelcoming and whore out. To be seated took 30 mins. A waiter acknowledgeing my party of 5 took 25 mins. Then he invited himself a sit at our table to take our drink orders. Then he talked 15mins about all his coworkers on duty not to mention he said he has anxiety realllly bad (meth head) sweating, studdering,jittery unable to focus. A totally different waiter brought the drinks 20 mins later. Then i asked a tenured employee did the cook go home. She replied probably so. This turned out to a 2.5 hour visit for a glass of water and Apple juice because two employees told us not to order any drinks due to lack of experience and that would take another hour. We left 3hrs later without eat. And we never saw the original waiter again. Vee read more

Worst Chili's I've ever been to. I have visited this particular establishment twice, three years between visits. The first time we werent even seated. We were the only customers waiting for a table, and the place was not busy. After waiting 20 min to be seated in a half filled restaurant, we told the hostess we were going somewhere else. Her reply was ' ok, awsome!'... really? I gave them a nother try this evening. The place was practically empty. We were seated right away, but were never greated by a server. After waiting 10 min to place our drink order we decided that we would be better off dining elsewhere. If the place were busy i could understand. But the staff was just hanging out. I have never experienced such indifference from a wait staff at a restaurant. I really like the Chili's franchise, but will NEVER patronize this store again. read more

Use to be my favorite restaurant. The pine bluff chain is ruining it. Screwed up my order a few weeks ago but not proving me with food I paid for. Told me they would send me a coupon. Never received it. Now I've been on hold for 10 min while I wait for a manager to complain that my dad only got a salad to eat instead of a soup and salad. Girl put me on hold. I'm sure she is waiting for me to hang up . Disgusting Liars read more

A hit and miss. Don't get me wrong chili's has some good food. Sometimes the food is served cold and takes way to long to get to your table and other times it's served just right. The employees are also a hit and miss, some can be very rude while others are tolerable. read more

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I did send this to their corporate office and today I received a reply. Basically its a apology for the bad service, reference to speak to manager to address this directly, and finally two $10 coupons to use in the future. Now if I had seen the manager I would have said something. I never saw him/her the entire time I was in there. Training might correct the trivial attitude of the server but I doubt it. I hate to say it, I would rather see the server fired. Finally, two $10 coupons might be a meal for one with appetizer and a soda. I have eaten in a few Chili's in my life and this, by far, was the WORST service I have ever had. They seriously need help. I just have to be sure to stay away from this location. read more

The place is nasty..the food is cold and the waitress attitudes stinks. The it took an hour and a half for the food to come out. The manager gave us a discount. She was nice about it. read more

This place is beyond slow. They're lucky there is no other restaurants near the hotel.

There were empty tables everywhere and we still waited for 30 min to be seated. I didn't understand why. Food was good but they brought us our food without utensils and no napkins. Don't think I will go back to this chilli's again read more