I had an excellent experience while having a late lunch at this Chili's location. I'd been wanting to check out the great 3 for me deal and got a house salad, old Tymer burger with a side of broccoli and a drink. My dad had the Southwest egg rolls. Our beverages came out instantly. Literally seems like someone brought them out right after the words of what we wanted came out of our mouths. My dad commented that they always bring the drinks out super fast. That is greatly appreciated, especially given the west TX heat. I wish I had caught our server's name. He was excellent. He got our order down correctly and easily made our requested modifications without any issues. The salad and ranch dressing I ordered were both perfect. The salad was crispy and fresh and the dressing tasted freshly house made. My Old Tymer burger was exactly what I hoped it would be. Cooked perfectly at a medium temperature, well seasoned and tasty. My broccoli was also on point. I tried one of my dad's Southwest egg rolls and it was also delicious. The dipping sauce for those, so good. My dad had wanted regular ranch with his egg rolls but after trying the sauce that typically comes with it, he ended up preferring it over the ranch. As far as the ambiance, it was clean inside. Your typical, well maintained Chili's. read more

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They totally forgot the shrimp on the turf and surf which was $30 insane!! They also put the sides of someone else's in our groups plate? The server wasn't present for us to address the issues and it was just a terrible meal and terrible service $90 bill and left so dissatisfied... read more

Had 3 ppl serving us drinks but it took forever till they took our food order n got it all wrong!

Sit in the bar area. Amazing bartending. Still get your food and it's always good. Especially the single person special or what ever it's called. The chilis here is great. read more

Two times in a row they have messed up our take out. Definitely won't be making that mistake again. Missing half our order. Pathetic!

When we had gotten our food there was barely a handful of fires, my food was cold, the patties on the burger weren't even half the size of my hand. The service of this food only showed how much they didn't care. read more

The food was gas. The cheese fries, the sweet tea, the burger, the house salad, the other fries. y'all weird market street chicken people eat here, and eat something fancy. and never go back there cause that food at market street just ain't it. Market street chicken: 1 star. the molten cake with ice cream was the goat . Ryan Trahan is the GOAT. read more

If you change the recipe for spinach and cheese deep was bad idea and we order the mini hamburgers and was very dry

The wife & I randomly stoped here for dinner unplanned & unexpected. Once we were inside we noticed it wasn't a busy night. We were promptly seated with no wait. Huge win! Unfortunately once we were seated we were forgotten. A sold 15min went by and no one came to help us. Finally a manger saw we hadn't been attended to and she quickly came to take our drinks. As soon as she took our drinks we were greeted by our waiter by the name of Steelo (hope I spelled that right). He politely apologized and explained why he hadn't seen us come in. Completely understandable. We decided to order burgers. I ordered the Bacon Rancher burger with 2 Pattie's and the wife got the Alexis Santa Fe, both with fries. On other win! Burgers were on point and was overall happy with this meal. Portion size was great, taste was amazing and fries were really good too. Steelo did a great job attending us with everything we need. Very courteous & professional. Would highly recommend asking for him when dining in. Overall it was a great night for us. Bedsides the small hiccup we had early with the wait, it was completely redeemed by the food/service/quality. We will be coming back! read more

Chili's - Bacon Rancher*, Alex's Santa Fe Burger* Mango Iced Tea - American Near Me - Odessa, Texas

Upon entering the establishment we're seated by the hostess with an obvious disdain for our presence. She literally threw the menus and straws on the table before we were seated, mumbling as she passed in close proximity between me and my wife...with no "excuse me." Call me old school nonetheless manners are always in style... especially when one is a paying customer. I took her actions as a sign. Sitting in a section, alone, while other patrons were seated in sections with people, we sat patiently awaiting a server who never showed up. No explanation from anyone about the wait time or verbal promise someone would be right with us. Nada. We decided to leave after an ample minute. The same hostess who sat us, who was not busy , struggled to say something pleasant while we exited. I was nice enough to thank her NOTHING! Never ever going back. That's the sad part. Me and my wife enjoyed dining with Chili's. read more

I saw the reviews but didn't heed the warning. The food took forever to come out, was ice cold- literally- and one person didn't get their food for another 15 mins. To add insult to injury, the last person only got half their order. The manager came out and apologized for the food issue and said she would adjust the ticket, which she did not do. The wait staff was actually doing a good job until we inquired about the last persons meal (a hamburger) and his comment was 'they are cooking it, I can't make them hurry.' read more

Waitress didn't want to wait on us. Hostess was very nice and we got in right away because I joined the line through the app. After waiting for no one to show for 10 minutes and then seeing a waitress help a table nearby who got seated after us, we asked the hostess if we could sit in the bar area because they didn't want to wait on us at our table. After a few minutes, sitting in the bar, a waitress showed up and gave us silverware and said she'd be right back. Then we saw her at our old table conferring with the hostess who was pointing at us, so we got up and left, not trusting what they might do to our food. Not sure how I'm supposed to use my Christmas gift cards when they don't even want to work. Management should look into this current staff because apparently this is a common recent problem with this location according to other reviews read more

Went out for dinner with hubby and chose Chili's since he wanted a burger. Sure! No problem.. There was a 20-30min wait for a table. You can tell it was due to staff shortage as there were still a few open tables. Once we got seated, Terrell was very attentive and was working hard to take care of us. I would give him a 5 stars if I could. Very kind man. Reason for the low ratings was that our food was cold. We ordered queso and chips. Queso took a bit longer, but Terrell got us going on chips and salsa. The queso was luke warm at best. I ordered a potato soup to start, which also was cold and watery. The shredded cheese on top didn't even melt into my soup. No chunks of potato. The only chunks were the added bacon. My husband got the burger, which was huge and filling for him. I got the carne asadas, a new item on their menu. It was pretty good, not great. I think the fajitas are a better option. The meat was a bit chewy. I think we will stick to To-Go orders in the future. Our meals are usually hotter, ironically. The servers are definitely overworked, so you'll have to be patient and go when you're not on a time crunch read more

My wife and I along with another couple showed up to have drinks and food at happy hour here at Chilis.! This place is anything but happy during Happy hour..! Our waitress was constantly on her phone at the bar, slamming Red Bulls, while talking shit about all the customers loud enough for everyone to hear! Only two beers are on the menu during "happy hour", ridiculous! And I guess food now is full price during happy hour.. avoid Chilis..! There are lots of other places in Odessa that offer a Real Happy Hour..! read more

I can't speak on the food because I didn't stay to eat my food. The experience was the worse I've had at a chili's. When we entered we were not greeted we saw the bar was empty and went and sat at a both with my son asleep in his stroller. We waited about 10 mins still without a greeting from any employee there including the bartender who could clearly see us. I then asked her if someone would be taking care of us because we had not been acknowledged as of yet all she did was give attitude and ask what do yall want to drink. We placed order for drinks and food with her my boyfriend got 2 drinks before a manger came to our table and said he needed to move us because the baby in the stroller. It seemed like this bartender complained to him for whatever reason and he had us move out of the bar area that was completely EMPTY! I explained that they should be more concerned about the customer service and the manager stated they were busy which was completely false it was probably one of the least busy chilis I've been to. Either way we just paid for our drinks and left. Don't recommend this establishment. read more

I had the steak it was good we sat at the bar and the bar maid was on her game the kitchen was taken a while to get our chips and dip out so she went got it herself for us and we hadn't even said anything about them taking a while she was just on her job great service. read more

I'd do NO stars if I could!!! Chilies is an epic failure when it comes to customer service!!! We ordered food and they neglected to put the food in the bag and offered nothing in the way of replacement nor any way to make it right. The young man who answered the phone admitted they screwed up by not putting it in bad, knew exactly what order it was for. The manager said we could come pick it up or we could contact the delivery service for a refund. According to the manager it was Door Dashes fault for not checking the order. But since Covid that's against protocol. Needless to say Chili's has forever lost this family as a patron!!! No pictures to post because they didn't send the food!!! read more

We went there last night. Had to ask for silverware three times. No refills. Food was cold. I will NEVER go back.

This Chili's was a little bit of a disappointment. While the chips and salsa came in clutch, we waited 45 minutes for them and then another 25 minutes before being asked what we wanted to order. When we got our meals and drinks, my glass still had the last user's lipstick on it. I love Chili's, it's my favorite restaurant... in the future, though, I'll drive longer just to avoid this one. read more

Chili's - That awkward moment when you aren't wearing lipstick, but your *unwashed* glass is. - American Near Me - Odessa, Texas

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Great food and service! Not sure why they only have two stars. Like most of the restaurants here they don't deserve only two stars lol.

Food was terrible. Claimed oven was broken for some foods while i ordered cheese fries and they came out. Got my meal and finished it and didnt get my cheese fries till i paid. read more

They need to do something about their fly problem before we come back. Hard to say about the food when you are fighting the flies.

Only a 10 minute wait to be seated but our booth seats were not cleaned. I ended up getting something gooey on my hand once I sat down. Our waitress was nice but she seemed very stressed. Idk if they were just under-staffed or what bc it took 10 mins for us to get our drinks and then another 30 mins to get our food. One of my friends ordered her steak well done and I ordered mine medium rare. We got our plates and mine was cooked well and hers was extremely rare. We had different sides too so it was all mixed up. When we got our check we almost paid for an extra entree that none of us ordered. 2 stars for the fact that the waitress was trying and seemed nice but everything else wasn't great. Probably just boils down to management being more organized. Sorry chili's ‍ read more

Ordered online. Got a $30 dollar ribeye steak that was supposed to be medium rare. it is medium well to well done. that's my only complaint. everything else was delicious. Salmon cooked to perfection. read more

They forgot to put food ordered by DoorDash in bag and new about it when door dash left with order. Failed to contact door dash to come back to get food and refused to have it re-delivered. read more

the food is okay the service was nice and the price was like around 23-30$ for like 2 meals and the place was kinda clean gum under the table . read more

Burgers were requested medium. Literally burned. Forgot the side salad. It was a take out order so a big loss. If you order take out check it before you leave. read more

I'm disabled and had back surgery 7 wks ago. They tried to tell me City mandate is to wait outside. It is not,, I called the city.. it's just chili's policy.. I can't sit on rock and explained that. My son is also is HF Autistic and 3 yrs old. So I can't have him thinking it's playtime outside. I told her the parking was full I could not walk all the way back out to the car and all the way back in. Needless to say, instead of offering me a place to sit at a table they could have cared less about me and my situation. Not to mention food was not fresh and was atleaset 2-3 hrs old. read more

Curbside services is horrible! I waited ten minutes in the slot 5 minutes after the time it said it'll be ready. I go inside to see if there's a hold up on orders or something but my order is just sitting on the pickup shelves!! My fries were cold and hard when I got them but the burger was still warm. read more

Worst service ever. We waited over 2 hours for drinks food and dessert. We still never got our dessert and that was the whole reason we went there. read more

Reviews were not too good when we decided to try this Chili's; 2 Stars. Inspite of the ratings we chose it because the other option we wanted was closed on Sundays. We arrived about 3 PM. My general experience for servers during off hours hasn't been good. I seem to get better service during busier hours. Amber was our server. Absolutely no improvement could have been made in service. She patiently walked us through the menu. My wife had a lot of questions. She checked often to see if we needed anything. We never had to ask for a drink refill because she kept our glasses full. My wife and cousin ordered the classic ribs and they opted for the full order. We took leftovers with us. They both thought they were excellent. I ate my wife's corn and it was delicious. I ordered the Bacon Burger and it too, was delicious. I couldn't find any reason to rate our experience less than 5 Stars. read more

Wait time isn't bad. The service today is great so far. Food is hot and tasty. My son's favorite place besides Texas Roadhouse. read more

Chili's - American Near Me - Odessa, Texas

Kudos to every employee at this Chili's. We went at a busy lunch rush. The hostess too 3 table reservations at the same time, ran off to wipe tables & get everyone seated. She told us who our server would be and we settled in for a wait, but our server was there in 90 seconds, brought our drinks back & took our lunch orders 3 minutes later. Our food was delicious & arrived within 15 minutes max. Our server checked on us often and we were never wanting for anything. I got the chicken bacon avocado sandwich & took half home. read more

Chili's - American Near Me - Odessa, Texas

Always a good place to take a group. Everyone can find something they like on the menu. The fajitas are great. I always enjoy a good chicken sandwich. And the Boneless Buffalo Wings are never a let down. read more

Chili's - Chilli's - American Near Me - Odessa, Texas

Terrible service. Very long wait to receive cold food then the wrong order. Ordered molten lava cakes and received cheesecakes, then was told they where out of the molten cake. read more

The ribs were very over cooked tasted like TV dinner ribs & I also couldn't help but notice the corn on the the cob was a boiled grease stick..dreadful. The brisket was absolutely soaked in bbq sauce just too tangy 1/10 read more

The worst customer service, starting with the hostess and the supposed manager. The establishment did not want to seat us because we were too big of a party so they made the excuse of an hour wait when when we could see there was seating available and they sat 10 people after us. Former resident of Odessa--- and I can say this Chili's has always lacked in the department of customer service. Even after giving them opportunities by going back (not by my choice but other friends, family ( and even after renovations ) , they still can't get it right! read more

Great service and food all the time . Iced tea is always fresh . We loved to try the platters .

GREAT SERVICE!!! My waiter was Ormando!!! As soon as my drink was 1/3 of the way down he asked if i needed another, and brung out food at a respectable amount of time will be coming back soon!! read more

One of the worst facility I have ever visited, besides the fact it was Fathers Day. I didn't mind waiting but once I got to my seat, the seats were filthy, I had to ask the server to wipe it and all way to the restroom, food and crumbs all over the floor. I order a sirloin steak, and it tastes like it was reheated. I can only inagine what the kitchen looks like if the dining area is a mess. On the positive note, our server was really nice and she filled her job. read more