Worst service ever, waited 1hr as I saw 4 tables, come in after me and leave, what?? With a teenager, and two toddlers, what?? Any business that wants repeat and new customers, has to understand how service is conducted and given, customers need to be engaged.... You need to provide the service they are there for, 1-great experience the customer might tell 1 friend, 1-bad experience I'm am gonna tell the town!!!!! And the reviews prior are all in the same direction inconsistent, and poor service read more

The wife and I have been visiting this Chili's for casual bar food for years. We understand it's Chili's and don't expect gourmet food or white cloth service and the minor quality issues have been overlooked. What can't be overlooked is rude, vulgar treatment from the manager on duty after his bartender made a simple mistake. The manager on duty Romeet Miller was infuriated after I asked my bill be changed to the 5 drinks we ordered instead of the 6 we were billed for even after the bartender insisted he served 6. While we were never directly addressed by Mr. Miler, after he approved the corrected bill he turned 3' in front of my wife and said "this is going to be this kind of f*cking night", when I asked the bartender what Mr. Miller's problem was he pointed to the door and told me to just leave. Neither of these 2 clowns should be in this Buisness and Chili management should know this. read more

We called ahead and made a reservation for a family birthday celebration. We made sure to call in advance since our party is fairly big (15), which is why we called 2 days prior to tonight. When we got here, there were no tables open and no hope of getting seated soon. The manager continued to tell us that, "This isn't a perfect world." There were no discounts offered to us despite the major inconvenience. Been waiting for 40 minutes and counting.... read more

Went for take out, when I say service was terrible. The Togo girls seemed to have an attitude. They didn't give us any silverware, napkins or straws. I hate complaining but c'mon. The food was cold and the burger came with 10 fries. read more

what can I say? yes sometimes I do go to chain restaurants like chilies for example which is my favorite chain restaurant of all time!!! I love everything about chilies the way that they are very affordable they have really good food for being a chain restaurant maybe it's not the lowest calories but who cares I'm skinny anyways. I love the triple dipper I love the house drinks they're amazing and I've been coming here since forever since I grew up in Rockland. loyal customer read more

Love to come to this place! Always treated like family. Management and staff are excellent.

Overall everything went pretty well. Our server was friendly and attentive and the food was pretty tasty. For starters we ordered the boneless buffalo wings, and they're always yummy. I however did ask for xtra blu cheese because it goes pretty quick and she didn't bring it out. For entree I ordered soft beef taco with mashed potato instead of the rice and beans. It was really good ESP with the fresh slices of avacado inside. We were seated in the bar area and it was pretty loud. But, like I said it all went pretty well! read more

Each time I go there I keep saying it's the last. Without specifics, the quality of the food and its cooking has steadily gotten worse. The kitchen is definitely a problem. Serving..... I hate to be rushed but you don't bring the entree to the table when the appetizer is less than half eaten. Wait staff don't seem to understand that. And then there's that ridiculous device now on the table giving the wait staff even less of an excuse to come to the table and service properly. That's it for Chili's. For that type food Applebee's and TGIF are significantly better. read more

Damn this place sucks. It was raining and I didn't want to take the drive to the palisades. My sister and I came here and there was a short wait. When were seated the waiter came quickly which was good. I ordered the half rack of ribs. It tasted like half bbq sauces, half bitter ketchup. Now, I've never had bitter ketchup but I imagine that this is what it would taste like. My sister got the chicken crispers which she apparently didn't care for too much either. The only thing this chili's has going for them is the service and the fries. Yuck won't be here unless i intentionally plan to starve. read more

Come here for dinner a couple of times food and service is great and they always have something new to trey on the menu.

Let me start with the fact that I usually don't have a good experience at this location BUT the server this time really made my experience turn around 360 degrees... Michaelyn (Server name on my receipt) was my server and she is what every restaurant needs. She understands what sense of urgency is. She had a huge party and several tables and some how she made time and attention to everyone equally - she refilled drinks without asking. She also was telling the other employees to move quicker so she can get to the kitchen... Very impressive.... read more

Great food great service shout out to our server Sean very pleased thank you have a splendid night

Good food and outstanding service. Try the watermelon margaritas,they come with fresh chunks of fruit. My only concern is the chicken soup was too salty. read more

A year ago or so, this place did have some weird sh!t going on. I liked getting the burgers, and there was a time or 2 when the burger looked like it just came from a hurricane. Fast forward to today and luckily this place has improved a lot. I still get the burgers and they have been great. I almost always get the buffalo wings which are amazing. It is a good thing they improved, because imo it would have suffered the same fate as the aweful Bennigans that used to be in New City, NY. Yes I highly recommend this place, at least for take out which is what I usually do. read more

Ordered online and just got two simple appetizers on a Sunday night. My food came cold and I dealt with a very rude employee who was slamming his hands on the computer and the Register. Will never go back read more

I have said this countless times before, it's a chain, you know what to expect walking in. However, how you are treated makes or breaks the way things go. Case in point I was here with a friend for lunch and a few brews on a day off. The bartender was outrageously inattentive. There were barely any customers around and definitely by no means busy. She was more interested in talking to the regulars and playing with her iPhone then paying attention to customers whose glasses were empty for long periods of time. If I could take pictures of people and put "Avoid" under them, I would! Just an absolute shame, and she works for tips....didn't get much that day! read more

It's a Chilis, which is to say it's not very good. However, this is a pretty good place to watch sports at the bar. They have a bunch of TVs and it's 2 for 1 drinks all day every day. Can't beat that. read more

sit down, it's fine. just remember to order the larger steak option and never the mignon since it's as big as half my fist. take out here is always incredibly small. $10 for the pick three - all i see are two mashed actual potatoes and three cheese wraps that i could make myself in two seconds and by a larger portion. $20 for two- ribs are dry and there's two bones. the steak is destroyed by being over cooked. the burgers seem as big as two white castle burgers. i'm better off at taco bell or wendy's. honestly, there's el bandido the next town over and they have home made $8 platters. finished with chili's. read more

Chili's - pick three- $10. chicken and beef enchiladas with chicken quesadilla. skillet and loaded mashed potatoes. take out here is tiny. - American Near Me - Nanuet, New York

We don't understand the bad reviews for Chili's in Nanuet. Hubby & I always head over there when we feel like grabbing a bite instead of eating in. The menu has so many choices, and we can get something light or a large meal,depending on our "druthers." The food is always good, the service is just fine and it's a great change from the umpteen Italian and burger joints in the area. I also go there often with a bunch of ten or so friends and all of us enjoy it. We go towards the end of the lunch hour when the waiter/waitresses have time to put up with our dumb questions and mixed up orders. There used to be a great manager named Tony who was also friendly and helpful and we hope to see him back after he recuperates from a recent illness. Our main problem is that we find ourselves in a rut because we enjoy four or five certain dishes and tend to order them all the time, but it's fun and interesting to try some of their other specialties. We are great fans of Chili's Restaurant. read more

Eh. It was alright. I've been to better chilis. The waiting staff wasn't that great. It's tough that you have to use credit and it's hard to use cash because the waiter never stops by to let you say "are you gonna use cash?" So it's like whatever. Food is like any other chilis. Just a place to go to when you have no where else to go to tbh. But I'm not complaining about it. It's come in handy. read more

The food is always great. Service is always friendly and out of the two Chilis in the area this is far better. I also think they have a larger menu. read more

I have always had a great time here but I guess today was a fluke. The waitress was horrible. And not only was she slow , but the Extras for the fajitas were old and dry. I had to send it back for fresh sour cream. The food watered down. It was nasty and they charged my 14 dollars for one drink. That's crazy. I didn't argue because the waitress was not around instead they had an electronic Machine at the table. Horrible read more

The wait staff was great and the place was clean. I ordered the 3-appetizer place for my meal, the boneless Buffalo chicken was cold and tasted like it was frozen for awhile, the chicken crisper a were not crispy at all and were room temperature the new onion rings were over cooked and room temperature. My son enjoyed his burger but the side of fries were more for a child's meal than for an adult order. I love the new electronic machine at the tables to pay when you are ready, but patents beware of the charges for the games on the device. read more

Great food and my server michaelyn really is an asset to this restaurant. She took my order quickly and my drink was served right in time. She was very attentive. Only one thing was wrong I asked for medium steak and it was well done. Otherwise great place read more

SLOW SERVICE. You'll age waiting to eat and leave. So I used to love coming to Chilis. Me and my friends would eat and dine and laugh for hours. However, one day this chain started going down hill. This has to be the third poor experience I've had in Chilis. I have complained to corporate and decided to give it just 1 more chance to redeem it'self. When we first came in we were seated and met the waitress in about 10mins, and she was very genial and pleasant, took our orders and got our drinks swiftly. She helped me make my decision in getting an entree. It was great until the going got tough. The restaurant started filling up and my drink was near empty. We got our food and were on our own. We ate and sat drumming our fingers until the waitress finally showed up, and waited even longer it seems to get the check. By then my drink ran dry. She tried to refill it but it was already time to head out the door. My friend and I finally swore to never return - even if we are starving and on our last leg. Could've spent $5 bucks in McDonalds and sat in my friends car and have a better time than the one I did there. I mean I ordered Fajitas and they were good granted, but the food is like a 3/5. It's not going to burst my taste buds, but it'll do the trick. But eating out is about the experience...the ambiance...the atmosphere. NOT worth it. Try Lulu's Diner if you're in the area, or Pancake Plus or anything else. read more

Ate here last night with my girlfriend. Its an a-ok place if you want a cheap meal and ok service. The service is a bit slow but luckily they have table side computers now where you can pay. No more waiting 20 minutes for the check. We ordered from the 2 for $20 menu which came with an appetizer and 2 dinners. The food was filing and we had enough to take home for lunch the next day. I ordered the cajun chicken pasta which was ok. There wasnt much sauce at all. It was actually a pretty dry dish for stating it came with alfredo sauce. I would strongly recommend ordering extra sauce with your meal. But its a big chain restaurant focused on cost and not quality so you can't expect much. read more

I'm a huge fan of Chili's never had a bad experience until now. The worst service of my life. Our supposed waiter didn't even take our order and it was over 20 minutes when somebody finally came to say hi. We order our drinks and food all at once since we had waited so long. The kids meal which always comes out first took forever I had to stop our waiter, who never came to check on us if he could hurry it up since my child was starving. Finally his food came and our food came 30 minutes later just when we were about to leave. Not once did he come by to see if we needed anything but yet he kept going to the table next to us to make sure they were ok. It was the WORST experience ever. I never write reviews so that tells you it has to be bad in order for me to write about it. NEVER go to here!!! read more

Walked in on a Wednesday with my girlfriend for lunch and there was no greeter, so we sat at the bar. We continued to see staff talking to each other a lot before being greeted. It was also funny to see a female member of staff wearing a "Love Pink" sweater serving customers. Bartender seems to be working a lot harder than the rest of the staff huddling around the kitchen area. Food was good but overall poor choice for lunch today. read more

My recent visit at Chili's Nanuet was not a good experience. We selected the 2 entrees for $20 and both our food were tasteless. The chicken quesadillas were very dry and the other meal we ordered was seafood with rice. The rice tasted like hospital food and there weren't any seasoning in the seafood. Please go to the Chili's at Palisades Mall and do not order from the 2 for 20 menu. read more

My parents love this place for their fajitas and burgers. That being said. I have gotten food poisoning and so has my wife. 2 instances for me and one for my wife. Never together though. We have not been back at this location and I refuse. A friend's brother used to work here and he never told us anything terrible about this place. It is always too busy for just meh food. read more

Very skimpy with the food! I work in the same plaza as this location and every single time I'm disappointed. Who wants to pay $8 for a lunch special with only 5 little fries? Or a teaspoon of rice? Have notified the manager more than of the skimpy portions with no results. Never again. read more

This is a comfort restaurant for my family. What you would expect out a Chili's chain restaurant is what they deliver. I rarely if ever have problems here. My family usually orders a 2 "2 for $22 deal" so dinner or lunch comes out to around 50 dollars for all of us. I like their burgers, I get a variety of things from their menu but often times I get the bacon burger which isn't bad at all. This restaurant satisfies the needs for everyone in my family as my sister loves to get chicken fingers (original chicken crispers). Also their fajitas are good! Other than that service is 90% of the time on point and staff are friendly and accommodating. Bathrooms are always clean. They have a sport bar area and general dining room area which are separated. Interior in general looks great, aesthetically. Place is great for families. Give it 4/5. read more

The Nanuet, NY Chili's Bar & Grill is a great place to eat and hang out with friends. The price is just right and the service is quick and it's easy to find a place to park. Their spinach dip with chips rocks and there is always so much food, you have to take it home to enjoy it again the next day. I love Chili's! read more

I'm giving it two stars because the waiter was friendly and professional. The food was also delicious. The rest of the experience was not so great. The booth I sat in was dirty, the table was sticky (had to go in the bathroom to wash my hands and then wash the table on my own). The ladies room smelled so bad and it was filthy. I understand it was around 9:30 pm and obviously it gets dirty, but I feel that someone should go in there once in awhile throughout the night to maintain it (other places do that). The worst part is that the kitchen is in clear eye view once you exit the restrooms. There was food all over the floor and I saw someone cooking without gloves. I just feel that the place would get better ratings if it was cleaner. read more

Food is... Mehhh for say much, my 4 stars go to the staff (that not include management) great servers, friendly, attentive and fast!

This Chili's is our go to place. Food is well prepared and staff if great. Daniella was our server and she was pleasant,attentive and efficient. Definitely would recommend! read more

Just went to Chili's to get wings. When I got home and opened my box there was no sauce.. The server John was very accommodating even though that wasn't his field of expertise. read more

When I moved to Rockland about 4 years ago i stopped one Saturday afternoon for a beer and a burger.i was living in Nyack and wasn't impressed with all of the underage drinking in the bars there.I ordered the 2 for one draft coors light. The bartender Christine was super nice. I felt like I knew her for years. Asked me my name and continued very well to make me feel like I was a regular.which I immediately became.and got introduced to their regulars,who got out of work around the same time as me.usually happy hour.it was very unusual to be in a chain bar restaurant with such a lot of regulars who usually had the bar filled with great people who made any new comers feel like they belonged.soon I got to know the management.Tom is a total Gentleman who often came to me and asked if I was doing okay or needed anything if I appeared to be having a bad day.the other manager Danny has the same happy face and personality that you have to smile when you see him.they still have (chirpy )Christine on Saturday and Monday day. But somebartenders have been turning away a lot of the people who are regulars. I'm one of those people who has already been insulted in front of other customers 3 times in the past month.so after 4 years of being a regular. I have decided that it's time to go to another place for happy hour and so have a lot of the other people. I'm sorry to leave such real And genuine friends but I'm not going to be insulted again. I'm sure that Tom and Danny will find a way for it to work.Best of the best. read more

Good evening, I went to a chili's in Nanuet with my residence in the group home I work for . I'm disappointed to say I didn't enjoy my stay . The general manger was inappropriate. He yelled at me even though he was in the wrong . I had brought the 3 guys I came with to the bathroom before going I let the server Vincent know that I was bringing the guys to the bathroom. by the time I came back to the table they seated a whole new group and when the server went to get the GM Tony Vilardi who said he didn't know and the reason they seated other people is because we all went to the bathroom. Part of my job description is to supervise the individuals I work with so it's not possible for me to have left any of them seated. After getting in a heated argument with tony in front of your doors . Tony treated me and said don't i ever disrespect him like that again . I hope to see your chain take action in such foul behavior shown by your manger. Although he wasn't a pleasure To deal with but The server Vincent was polite ,respectable and demonstrated great customer service. read more

A great restaurant with great service! We went on a Sunday evening, and had a party of 17 and the service and staff were just exceptional! Except one negative the host with the brown hair. He had a very dull attitude and seemed like he just didn't want to be there, the other lady, who I think was also a hostess, with blonde hair was very nice and smiling which was nice, and made us feel more welcome! read more