In: 6pm Sharp. Out: 8:52 pm. I'm going to finish this review tomorrow, so I can sleep on what I am about to write about this place & the amount of white shame this place exemplifies. So here we are 14 hours later so I could properly assess this review to make sure that I wasn't speaking out of emotion. This review is probably going to trigger some people, but it's honest. I'll get the basics out of the way. The place was super busy and had a 45 minute wait. This is important & I'll get to that in a second. Decorum: Typical chilis, TVs everywhere. Somewhat clean, except when I had to ask for a bar rag to wipe down the spot that I sat at that the other couple had left. I ordered the SmokeHouse 3 item plate. Ribs, jalapeno sausage & Nashville hot chicken tenders. Came w/ fries & mac n cheese. I don't have high expectations of BBQ outside of my own, for obvious reasons so it was typical Chili's food. Except the Nashville hot tenders, weren't Nashville hot at all, no spice or heat whatsoever. You may want to stop reading now, because this is where it's gonna get real. Like I said there was a 45 minute wait for food, cuz the kitchen was so backed up. I generally don't care, I thought this place being busy was actually a good thing. This poor elderly couple were crammed into the tiny waiting booth waiting on their table, which there were several that were open. The hostess took them back and sat them since they have been sitting beyond the 45 min. but they still had to wait for their food. So I sit at the bar, that another couple had just vacated. Now I understand, it's busy in there so I wasn't really expecting that section to be cleaned right off the bat, except for the fact that the bartender passed by me a good 5 or 6 times until I had to ask her for a rag to wipe my spot, which she replied "oh I thought you had been taking care of already, I see a water cup there." WRONG YOU'RE THE ONLY BARTENDER. YOU KNOW DAMN WELL I just sat down because you saw me. They gave me the whole 45 minute spiel. I'm not in a big hurry, so I don't care, I just wanna couple cocktails while I wait to order. So after about 15 minutes have passed, I get my first cocktail, and she asks me if I want a menu. Duh. As I'm sitting there waiting for her to ask me for my order, this really nice sweet black lady sits right next to me. At this point I've been there probably about a half an hour. The bartender goes rushing up to her takes her drink order & her food order. Her drink is made immediately, her food comes out w/in 10 minutes. What happened to the 45 minute wait? All the while, I am still waiting to order my food. She's in & out in under 30 minutes. A couple other white people sit in the bar, essentially getting the same treatment I'm getting. Finally, she's nice enough to take my food order but I have to ask her for another cocktail, in which she should have offered. About 15 minutes pass, and another black gentleman sits across at the bar. ONCE AGAIN, the bartender is racing over, & this guy has a beer before his butt cheeks even hit the seat, all the while the other patrons that were there before are still waiting to be served. Within 5 minutes, no more than 10, his hot wings come out, and the bartender is nice enough to offer him another beer. I'm still waiting on my food. 10 min later, his Burger plate comes out, & offered yet another beer. At this point I've been sitting for probably an 1¼ hours, and have had only 3 cocktails. He finishes his food, he pays & leaves. I continue to sit. After about 40 more minutes my food finally comes out. Barback comes over and starts talking about "African-American gentleman this, African American gentleman that" which is fine. But it's also completely fine to not be politically correct, because he would not be saying that "Anglo-Saxon gentleman". After finishing my meal, I probably waited another 35 minutes to get my check, that I had to ask for as I sat with an empty glass for that entire time. I got a glimpse of the GM, and that explained everything. I travel ALL OVER the country, state by state on a daily basis and I thought all of this DEI rhetoric and racism/reverse racism, and white shame was just that. But apparently people actually buy into it, & for the very first time, I personally experienced it. That's why I had to give it a day before writing this review just to make sure. I feel so bad for the elderly couples and the families that go in there and get treated as second class citizens because of the color of their skin. I can't believe this whole topic has taken a complete 180. I don't like Illinois to begin with, & I definitely will not be coming back to this Chili's & I will be contacting a corporate representative. This was just flat out unacceptable. If you're a single white guy, expect a good 1 1/2 hours, at least, & keep an eye on the people that are able to come in and out and be served in a timely manner, paid attention to, and treated w/ respect. read more

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Clearly, chain restaurants can have deficiencies and I suppose its easy to hate on them, but I can't understand the poor past scores received at this location. My wife and I stopped for a quick Monday lunch and were very pleased with the efficient and friendly service, as well as with the quality of the lunch salads, quesadilla, and Chicken-Avocado Mex lunch bowl we enjoyed. Our ice teas were good too and our glasses were never allowed to be empty. One other thing. When patrons finished and left, I noticed that staff descended on booths and tables and cleaned/sanitized with a level of energy and thoroughness that I have seldom witnessed. It was noteworthy and should be recognized. This Chili's is exceptionally clean. We're pleased to recommend Chili's in Mt. Vernon, IL. read more

The food was very Overpriced, the service sucked and on top of everything else, everything my husband asked for was "out" We were in Mt. Vernon, IL on our way home from Nashville and had stopped for the night Around 7 my husband and I went across the street to Chili's for dinner. My husband ordered ribs and when he picked his sides, they were all out. He ended up getting sides that he really didn't want. I ordered the salmon and it was so overcooked, you had to use a knife to separate it Our bill was $82 for 2 dinners, an iced tea and a water, and a dessert. They upcharged my husband's meal (1/2 rack of ribs) because his sides were "premium" sides. When I brought it to the waitress attention, she said that he ordered the premium sides and I told her that was all there was left to order. I said that I wanted to speak to the manager she went to get him but he wouldn't come out and speak to me. She was told to tell me that we ordered the food, ate the food and now had to pay for the food. I've eaten at alot of Chili's and have never been treated the way I was in this one. I will never eat at Chili's ever again. This chain of restaurants are way behind the times and this one in particular should just close down if that's the way they treat all of their customers. read more

As we sat at the bar and waited to put our order in which took a few minutes. It wasn't because the bar was full. From where we were sitting we can see the kitchen and our bar waiter Bri and other waitress (the smaller younger girl with a dark brown braided hair) eating out of a square pan which contained French fries. They weren't using gloves but more grabbing the fries out of the food tray. When someone's burger order came out the same waitress scooped the fries out with a metal utensils and served it to a couple sitting on the outer part of the bar. It was unpleasant to watch. I stated to my husband at least we didn't order fries. We did say something the another lady but she just looked at us like what you want me to do. I understand breaks and taking lunch. But when you're wiping salt off on the jeans and touching the food tray and serving to other customers that's a health issue. They served two separate tables those fries, without hesitation. That's why I'm leaving a low rating. 2nd time at this location 12/7/25 7:30pm read more

Stopped in on our way driving through for Christmas travels. It's our first time eating at a Chilis. We were both surprised how much we like both our meals. I highly recommended this restaurant location. All our food was hot, full of flavor and juicy. 5 stars from us. Thanks for a good quality modest priced restaurant! read more

Chili's - Triple Dipper - American Near Me - Mount Vernon, Illinois

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I have always had great food and service at our local Chili's. The drinks are also really good. My only issues are that it is a very cramped space and noisy. It's not great for people with disabilities or parties larger than 4. You're sitting right on top of the table next to you and you WILL back into the patron behind you if you choose a table over a booth. It's also VERY loud. If you or your kids are easily overstimulated, sensitive to loud noises, etc. just order ahead and carry out. The food is great! read more

#01-2022 Well first one for the new year The Chili's in Mount Vernon Illinois came down here to have a steak and a beer for my birthday and it's right across the street from the TA so it's a little bit but okay walk. Walking in I noticed some people were sitting around and I looked at Google and I looked at Yelp and it said 15 minutes and no wait well it turned out to be about a 47 minute wait till an hour. What struck me as odd at 1st was half of the restaurant was empty but because of the staffing issues they could not seat at almost half of a boost so you had to wait unless you want to sit at the bar but that was jam-packed.. So I give the gal my phone number and said well I'm just going to sit down and one of these waiting areas here I don't have a car I got my truck it's like a block and a half walk away so I patiently waited. It was time to get seated I ordered a Michelob ultra on draft. This is a small chili's so they have a limited on draft selection and it's also by chili standards a smaller restaurant also. I opted for the sirloin steak 10 oz medium and the mashed potatoes unloaded. And broccoli well done so it was soft. Food was brought out it was a little more closer to medium well but I wasn't going to say much because who knows how long it would take to get it redone with limited staffing in the kitchen also. Mashed potatoes were good the broccoli was done nice and I enjoyed the steak. Although it's expensive I decided to have a slice of cheesecake to it almost $7.30 but they do give you a nice size hunk it's better for two people but I'm a glutton so I didn't give a damn and it's my birthday too so LOL. I did use the can before I left. It was clean but could have been cleaner but it is what it is. All in all I give my first review for the year 3 stars nothing great at this Chili's but nothing terrible either although I know they were working hard so I think I gave her a halfway decent tip too I hope. This is one that I would probably if I was at the TA I would think twice before I walked over unless I really wanted a Chili's meal homestly. This is more basically for locals and folks staying at the hotels nearby. people at the it's good but for me I've been to much better Chili's but as I said it's okay. Happy 52nd birthday to me LOL read more

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Excellent service. Victoria was awesome. Clean. Food was delicious. I'm glad I took a chance on this one.

I had the fajita trio and it looked absolutely wonderful... but I wish it tasted absolutely wonderful. The chicken had a weird taste and the shrimps sauce wasn't appetizing. The rice tasted like it was boiled in old tomato soup! The waitress was extremely friendly and brung refills very quickly. The shows were by far the best part of the meal. I might try this place in the future but as of right now NEVER AGAIN. read more

Food was good trust except there's this snarky waitress by the name of Melissa I believe if you get her good luck she is terrible at her job. read more

Not sure why this place has bad reviews. We stopped here around 9 PM. The place had sound 5 groups of people and service was great! Food came out really hot and was good! Just you're typical chilis food, nothing extravagant, but definitely better than some! Big mouth bites were amazing. read more

Stopped in with my parents after two days of travel and this was honestly the best chilis I've had in ages! The food was great, the restaurant was extremely clean and everyone was welcoming and attentive. 10/10 will visit again read more

walked in there sat by the bar , 3/3/24 Waited 15 minutes ask the bartender for a drink, five times before the bartender could get me my drink and that was after calling the manager while I was sitting at the bar, ugly blonde girl with fat gut and bad attitude, and very rude that is not chilies image, she should be terminated immediately, however, the manager experience professional, very attentive read more

We eat carry out from Chilis about twice a month. We've always had excellent meals. I like the 6oz sirloin or the southwest egg rolls or chicken bacon ranch quesadilla read more

Everything started off fine until it came time to order. When it came time to order she didn't bring us out the complimentary chips and salsa. Instead we had to ask for them, and proceed to wait another ten or more minutes for them. They are supposed to be complimentary but, they charged use another almost seven dollars for them. Everything else was fine, that was until we were wrapping up our meal (mind you, I went with my mother). I asked to get a lava cake without caramel, I would honestly rather eat dirt than eat caramel. But, as you may guess they put caramel on to my lava cake. So they brought another one out for me to eat instead. It could have been a little bit warmer but, it was ok. Our waitress said that she would take the first lava cake off of the check but, instead she just made another check for it. We asked about it and she said that she would do something about it, she never came back to our table. So, we asked her again, and this time she took the second check off. Lastly, the scent things in the men's restroom smelled like someone pooped on it, sprayed it with some cheap cleaning spray, then put it on the toilet seat. To sum it all up, not my worst food experience ever, also not my best either. read more

I have been coming to the restaurant franchise for 15 years and they have taken away a key food item The Original Chicken Crispers!! Very Very disappointed!! read more

I really don't understand the low rating here. We eat here about once a month. Always have had quick, good service. We moved here fromCA last year and I think the food is better here than what we got there. My go to is the lunch special with honey chipotle chicken strips. Love that sauce. The chicken enchilada sou is one of my favorite soups. read more

They were so short handed...only had two waitresses for the entire restaurant. Our waitress was sweet, efficient, and doing the very best she could under the circumstances. She's a keeper. read more

It's great every time I go there! I'll even get their curb side pick up for lunches and always greats!

I'm in town for work business, so me and my GF stopped here after a days work to eat. We both ordered the Margarita Grilled Chicken. I can say the waitress was friendly, but the rice on this dish was not cooked right. It was semi-hard. We didn't eat it, we just ate the chicken and the black beans. Good thing we had the White Spinach Queso, which by the way was WAYYY better than the dinner itself. Why didn't we complaint? Like i said the waitress was nice but seemed to have had a long day just like us. Sorry, that was it for us in this place. read more

Absolutely not don't ever go to this chilis,this chili's is dirty!!!!'n . The food and service sucks now i have given this place two chances and the same both times. Now I'm a local thats why I'm letting people that are traveling know we have many other places to eat.ANY RESTAURANT IN TOWN IS BETTER THAN THIS. I wouldn't give it one star but, I can't submit this without it read more

The new brisket quesadillas are phenomenal. The chips and salsa are hard to beat as usual. Service was prompt and on time.

Stopped her for dinner last night A good experience as usual Food very good served hot and tasty Beer cold However a server did drop a try beside us and spill sour cream all over my husband Manager apologized but made no effort to do anything else except had my husband a towel Glad he didn't get cut by any glass Other then that it was a good experience read more

Chili's - American Near Me - Mount Vernon, Illinois

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We had a pleasant evening at the Mt Vernon's chillis. The food was good what you have come to expect from this chain. The service was excellent attentive with out hovering. Both knowledge and helpful. The restaurant it self was spotless. Look from to being a guest again in the future. read more

The service was terrible ! The food not much better! The waitress got some orders wrong, and was very rude. The chips that went with the salsa had been cooked in old oil and tasted awful. Our waitress just disappeared. When we had finished we just sat and sat waiting for someone to bring us containers for our leftovers! When the waitress FINALLY came back she was extremely rude again! When we left the restaurant it was dark outside. They had NO OUTSIDE LIGHTS TURNED ON! Our party had one obviously handicapped person & 2 small children. Someone could have easily been hurt by not being able to see! I would've left less than one star if possible! DO NOT RECOMMEND!!! read more

Host was Quick to get our name Seating was timely waitress was friendly & kept our drinks full food was good, pasta was cold....disappointing read more

The worst chili's we've been to. The chips were cold the first order and then the refill was cold too. The worst part is that we went to Chili's just for the chips and salsa. Business was slow and so was the service, bathrooms were gross. read more

Awful service. Food was decent, but our server ignored us in favor of goofing around with the other people in the kitchen. (we could see into the kitchen entrance, and hear what was going on). Most of the staff during the lunch shift seemed to be about high-school age, maybe a little older. And way too pre-occupied with socializing with each other, instead of tending to their customers. Plus, she wasn't very polite or personable, took our orders as if she had better things on her mind. At one point, after we'd waited 10 minutes without drink refills, while watching/listening to what amounted to a lot of laughing and goofing around in the kitchen, my husband actually got up and walked up to the server's station and ASKED for more tea. You'd think this would elicit a lot of apologies and would prompt the server to be more attentive? No dice....towards the end of our meal, there we were with empty drinks AGAIN....sat waiting on our check for another 10 minutes and when she brought the check, she didn't even offer a refill. We went to the Chili's because it's right by all the truck stops, we figured we'd park the truck and go eat some decent food instead of the truckstop garbage. If you're a driver thinking about walking to one of the nearby restaurants- go to Cracker Barrel, go to Roadhouse, go to Ryan's, go to the Denny's at the Pilot. Avoid Chili's, especially at lunch. Dinner may be a different story (it probably is)....but lunchtime is a lot like being waited on by the "popular bimbos" from high school, who have more important people to socialize with than their customers. It's extraordinarily rare that I under-tip....I almost always tip 20% or more, for good service. I don't remember what I left this girl....I was tempted to NOT tip her at all, but I am pretty sure I put a couple of bucks on the table, less than 10%. She hardly deserved that but I find it hard to bring myself to entirely withhold a tip. read more

Hostess: 3.5 Waitress: 3.5 Food-taste, presentation: 3.5 Property-style, decor, ambiance: 3.0 Very good ribs: go on Wednesday where their full rack of baby back ribs priced as half order. Get the dry rub!!! read more

Was a great experience Tasha's the best bartender and definitely deserves a raise. She has a great attitude and inviting smile! Thanks Tasha for the awesome experience! read more

Was just there was seated and no one would wait on us. When we ask hostess she said she would check. Never had any one come. As we left. Hostess said. Sorry. Pretty bad read more

Its a Chilis. I only come here for lunch usually while working. Good beer specials at happy hour. I have not noticed ANY of the cleanliness issues that other reviewers mentioned. The chips and salsa here (and every other Chilis) is the best! I usually get the lunch burger or the quesadillas. Hard to go wrong with either choice! Get those stupid electronic kiosks off the tables!!! read more

The most miserable place on earth!! Brittany the bartender was nice but it was excruciatingly hot inside. I went in on July 4 at 9pm. Outside temp was 85, i side temp was hotter. Unbelievable!! I could not enjoy myself and watch the game. I had to go outside to cool off. All Brittany could say is the other side is a little cooler. REALLY??!! A little??!! On a day like today i would expect an oasis from the heat. Pathetic! Btw the chicken enchilada soup was amazing as usual. read more

I ordered the 1/2 rack of dry rub ribs. No flavor. They took it away. Then I ordered a steak, medium. No flavor. I asked if they were frozen. They said no. I will not eat, again. Skip this place. Eat somewhere else read more

Wasn't that impressed at all. We only came here for an appetizer and a drink to watch some football. We sat at the bar, and it was quick to get our drinks and chips, but that's about the extent of the good service. First off, this Chili's does not have the NFL Sunday Ticket, whereas all of the other ones I've been to did. You'd think being in the middle of three truck stops they would, but nope. Besides that, the bartender ignored us and was quick to hand us our check without asking if we wanted more to drink. read more

We ate here last Sunday for dinner. Food and service was great. A slight slip up on the burger sliders however, but our server quickly corrected the mishap. You ask 'Why no 5 stars then?' It appears they have condensed the menu offerings from what used to be available on previous menus. Could it be that multi talented cooks are becoming harder to find these days? read more

It's Chili's. you know what you are going to get. Just an FYI... If you are from out of town, dont use the map through yelp, it is off by about a mile, and says it is on he wrong side of the interstate. read more

Never have I been told no to a crispy chicken taco after it was taken off the menu. I guess pleasing the customer is not their goal as a restaurant. Very disappointed they could not alter a menu item to give me what I requested. read more

usually chili's is my favorite place to go eat, but last night i was very disappointed with my experience. the service was pretty decent, the restaurant was clean enough, but the food was not good. the chips & salsa were cold, my soup, although hot, tasted like it had been sitting out all day, my mom's shrimp were noticeably not cooked all the way, and my sandwiches tasted very processed and hurriedly made. i might add that we, our party of 2, were the only ones there besides maybe 2 or 3 other small parties, and you could tell that our food was made in a hurry, sloppily, and carelessly. worst chili's i've been to. read more

Great food and service. Samantha H. was our waitress, great smile and attentive. Had 2 meals for $25, with appetizer and dessert included. Like eating here when we are in the area. read more