Sad cause food was decent but service is horrible. Manager is too busy talking to hostess to help our server after doubling seating him. Had to stand up and wave to get anyone's attention to get all the parts of our order. No refills. Can't get our check so we can leave. Ridiculous. Server was nice but when he only had two tables he was never around and forgetful. Then he kept getting double seated with no teamwork available. read more

Horrible service. Sat down at the bar, waited 7 minutes to even get asked what I wanted to drink. Waited another 10 for my beer which was in a wet and warm glass. Ordered, or at least tried to, fried pickles. For the second time in less than a week, they didn't have them, told me this after I ordered. So I got a full order of Texas cheese fries, they came out at a decent time. For my main meal I ordered a sunrise burger with a half order of Texas cheese fries, gave it (wrong burger and without the fries) to the lady next to me. She sat down well after I did. After another 20+ minutes waiting for another burger, it comes out. Again the wrong order. Sent back again. Sitting here with an empty glass, bartender hasn't even been over to ask if I'd like another after I have been waiting going on 45+ minutes for my food. There is better service at Waffle House. I will not be paying for this meal. Also. Came in here wearing my Navy T-shirt on Veterans Day. Didn't even offer me the Veterans Day menu. Should be noted that I was the only white person sitting in the bar. Two people sat down next to me, ordered off the Veterans Day menu, ate and left. I'm still sitting here. read more

Service here is terrible! Food is normal quality but don't get a steak if you like your steak to taste like steak! We waited over 20 minutes for anyone to come to our table then another 10 to get waters. We ordered an appetizer over the tablet on the table otherwise I'm sure it would've taken a long time! I finally ordered my drinks from the bar but had to wait a while for the bartender to even come out from the back, wasn't even busy! The drinks were weak. But the manager did take off our appetizer and one of our drinks and was very kind. She was a short thin white lady with blonde hair. I feel bad for her that has to deal with her staff all day! read more

The food is good and always drinks are a 10 on my book. But this location is a hit and miss when it comes to the servers.

Date night with niece prevented much as I was too into her so phones up, no pics. Things didn't start well as we stood at the podium for more than 5 minutes not being greeted by anyone, which was surprising considering it was 5pm. I would have thought that at the start of Happy Hour they would be really paying attention to the door to get that money but at this location, guess not. Finally a manager walked up to ask if anyone was helping and finally sent someone over to seat us. The server was an older guy, who was decent enough to let us know that he was handling other customers but would be with us shortly. Made me feel a little more welcomed so since she had already decided what we were having by the time he came over we were ready to order food and beverages. We ordered the $20 Dinner for 2 which includes an app and 2 entree's which includes choice of a side. Baby girl and I both went for the half rack of baby back ribs with regular bbq sauce, although he mentioned that they offered 4 types. If memory served me correctly one was kind of spicy and the other was a Dr. Pepper, which he said taste just like the soda and another soda based type. For my side I chose loaded mashed potatoes which had cheese and bacon and she asked for more fries.. Not really thinking that would be a good taste on ribs from Chili's I passed. For the app we went with the half order of Texas Cheese Fries, which comes in a hot skillet topped with jalapeno's, green onions and a side of what tasted like a watered down ranch but was not bad at all. My niece ordered a Shirley Temple and I opted for water with lemon. I am not sure if the bar made her drink of the server but first time I've ever seen one made w/out any cherries in the glass so we had to ask for cherries. The pace of the meal was great but by the the time the entree's came we were both full from the fries because although it was a half order that little skillet was full of fries so we both were full. Overall for $20 it was a decent meal the ribs could have used more sauce as there was barely any and we had to ask for extra. The side of mashed was huge and looked like 2 large potatoes, it was over half of the plate so they didn't skimp on that at all. The ribs were tender but just basic nothing to brag about or crave again. Would I return probably not for food as chain restaurants aren't really my thing but it would be a good deal if you working on a budget for sure. The server was extremely polite and did everything right so no complaints from me on the level of service received. read more

great service, descent food and drinks. What more can you say it's a chain restaurant.

I eat at Chili's on a pretty consistent basis. BUT, I'll never come back to this one. I arrived at 2:25 but no one took my order until 2:45. My order then took another 20 minutes to come out. It wasn't even crowded. Stay away. read more

Food was great. We got strawberry lemonades and the last one we got was way better than the first few-- had more strawberry syrup. They gave us a lot of food. It was pretty standard stuff: burgers, sandwiches, steaks, chicken. It was pretty good. Service was quick and friendly. read more

Service good fajitas we're excellent right next to hotel so very convenient and great beer prices

My order took about 20 minutes to arrive at my table. The waitress was friendly, but added a entertainment charge to my order. After having to go to the waitress station to get her since she didn't check on me anymore, I asked why it was on there since I didn't use the kiosk at all before that. She took it and it split check and said there you go. Well, I took it back to the table and saw that it didn't remove the charge, but just allowed me to pay for that and then still owe the amount for the food. After seeing this, I tried to get her attention again, but she wouldn't return. So, I went to the front and asked for a manager. The manager still couldn't credit me or cancel the entertainment fee/payment. This process took an extra 30 minutes after eating and as you can imagine, I was upset. Save yourself a headache and don't visit this Chili's! read more

My fiancé and I came the other night, & we waited about 20 minutes before a server finally came. A mid-30's looking woman walks up to us and has a weird look on her face like she wanted to fight somebody lol I look at her and she has a little attitude & says "what would y'all like to order for drinks...?" We tell her our order and then another 20 mins later another waitress comes to our table and asks us for our drink order. We tell her we already had another lady who asked for it and she tells us that she didn't want to serve us because we "looked like the couple" she had a night before and didn't pay for their food.. lol we literally couldn't fathom how funny it is that someone would accuse customers of stealing basically then not have the audacity to say it to their faces. Never coming back here again read more

Service is terrible. We waited outside over 30 mins even though half of the tables in the restaurant were empty. We were only served drinks once. No refills during or after the appetizer. The food was cold. The quality of this place has gone down recently. We have been coming here for over 10 years. read more

I was a Saturday night, i went there to eat with my girlfriend. Luke was my server, he did an awesome job. I really love his service. I leaved 50% tip read more

This is the worse Chili's experience ever. We spent over 2 hours waiting for our food. The molten cake ordered was frozen. The dinner order was messed up several times. Our kids were embarrassed and ready to leave...I would not recommend this Chili's to anyone. No rating star rating could possibly be given for the poor experience. read more

It's been pretty amazing every time I've been here. It takes a while to get a table on their busy nights, but other than that the service is great. They're very polite, and they always check up on you whenever they can. I always get the Texas Cheese Fries as an appetizer, they are SO GOOD. I was in the mood for some ribs once, but they were kind of a disappointment. read more

Horrible service and horrible food. I will never go to Chili's again. I placed my order online and when I arrived at the location it took 10 minutes for someone to even acknowledge me although they walked by me several times. While waiting for someone to help me I observed one of the cooks picking his nose and drinking out of his own personal drink while cooking the food. When the waitress finally asked me if I had been helped, she had an attitude and 15 minutes later brought my food to me overcooked and freezing cold. It was on a Friday night and they were not even busy! I logged into the site suggested on my receipt and gave a very bad review about my experience and now I am getting coupons to go to Chili's! Do not go to this location. What a waste of time and money. read more

Dirty kitchen!!! Visible from the bar!!! The bar tender was rude and I had to ask him/her for service. Still never got a drink. Ended up leaving with my to go order instead bc I couldn't have a drink. Previous visit required me to call to be seated. This place can be quite ridiculous. read more

This place doesn't even deserve a star. My boyfriend is here in Georgia working and I came to stay with him for a little while. I have been wanting to go to chili's because I love it! We went last night to eat and literally waited 10 minutes and no one ever came to seat us or greet us. Tonight, we went to try it again, AGAIN we waited 10 minutes before a worker who had just got to work asked had we have been helped and we simply said no. I was watching her ask a waiter for us to be seated in her area and she shook her head no, so she walked to the back I guess to find something for us... We left when she walked to the back.. but we are going there tomorrow night also and if we have the same experience, we will be speaking with the manager.. read more

Something is wrong with your beers on tap. I tried 3 different kinds and they all had a funny taste. I'd check it out if I were you

Terrible Service. Walked in and seated my self. Place was not busy at all. Ten minutes after waiting. The bartender came from the back, looked at me without any acknowledgement, and went back to the kitchen. He then came out again, with food for other customers, still no acknowledgement. A server then came out, walked passed me and then later went back to the kitchen. Then the manager came out, still no acknowledgement, no hello, by this time I am pissed so I called him over. Told him what a terrible experience I had. I left and went to TGIF.. Was greeted at the door with smiles. I ordered food to go. The service was excellent and food was great. Thanks Chili"s Grill & Bar for your terrible experience. Now I know how delicious the grilled shrimp, sautéed spinach and mushroom are at TGIF....... read more

This was the 2nd time I've been there and both times the service was slow and basically unfriendly. Never saw a manager either time, I assume that is because as I looked around it seemed most every table there was utterly displeased with the service and the manager assumably had to know it and just didn't ask anyone there about their meal or experience. Also, the parking lot was dark and poorly lit and in that type of undesirable area it really made for a unsettling feeling walking to/from my vehicle. I would strongly recommend passing on this Chili's and eat somewhere else. read more

I really enjoyed the service and the food is to die for. Especially the potato skins I love the cheese, chives, bacon, and sour cream basically everything about it. read more

I have been to several Chili's and never had this type of experience. Ok, I will say I did ask for a substitution on the the big month bites to be turkey instead of beef and was quickly told no by the GM. I was shocked because I have been to other Chili's and ask for this and it was never a problem? The server was nice but slow and the table side guacamole was not good, and my party of 3 didn't have much to say about the food either. I don't know if it is this Chili's but they need to work on the food, the only thing that was good was the drinks. Don't think I will be returning here again and I posted it on FB so all my friends have a heads up before coming here. read more

The service was terrible. We waited 30 minutes and no one took our drink orders or even checked on us. It wasn't busy so I asked the hostess about the waitress and she made the call and still no waitress. When she finally came to bring us forks and saw us leaving, there were no apologies just a shrug and she kept walking. I will not be going to this location again and neither will my family. read more

- stars -Worst chills experience ever! My drink came 20 minutes after I ordered. Then I get it and it was made wrong. And I know because I watched her make it. On top of that she stuck a knife from idk where in my drink to stir it up after she added more surrup... we talked to the manager and ordered another drink. It took 30 after that to get to me... needless to say. My food came before my drink 1. AND I don't think it was even that fresh. read more

Took my mom here for lunch. She lives in Forest Park so a "nice lunch" is Chili's for her so I was like, hey, why not? First off, we got there and there were only about 4 of 5 tables occupied. Our service was VERY slow and our waitress NEVER came by to check on our drinks even after asking her for refills. As for our food, I have to say that it was pretty ding dang awesome. I'm trying to drop a some pounds so I ordered off of their lighter side menu. I got the grilled chicken breast (no salsa or tortilla chips) on a bed of lime rice and blackbeans. I wasn't expecting my much but it was so delicious. The chicken breast was seasoned and moist and the rice and beans were hot and fantastic. Mom enjoyed the hell out of her burger and took half of it home. I wouldn't go back by choice because the service was so crappy but if she really wanted to, I'd go back and get the same thing as it was quite good. read more

This restaurant is close to my home and I have frequented many times over the years. However, my experience yesterday was deplorable! Our server took our order, delivered our food, and never showed up again until we flagged her down to pay the bill. The kiosk at our table had someone else's order in it and she was obviously irritated that she had to print out a bill for us. That's when we realized that one of the items ordered was incorrect, and then she was really put out. She reprinted our ticket, slapped it on the table, and left. We complained to the manager on duty who did apologize but we left dissatisfied. I will say the food was good. It will be a long time before we return to this location. read more

We came to this Chilis because it was the closest so we could take advantage of the 21 St celebration. After we ordered we were told their location didn't participate. We overheard the manager telling his employee about it but he never came to our table to explain. Guess it was beneath him to actually talk with a customer. Otherwise our visit was acceptable. The food was adequate. Our server was the bright spot to our visit. She did everything she could to make our visit a pleasurable experience. The main reason for one star was because of the non participation in the promoting. read more

This Chili's is horrible! This is the second time we have walked out. There was no hostess to greet us, I went to the restroom and there weren't any paper towels to dry my hands. There were too many tables to count that had not been cleared. This place is ridiculous and we will not be returning. The management obviously has some issues to allow this location to operate in this manner. read more

This has got to be the worst Chili"s Grill ever. The service is TERRIBLE!!!! I went during the non busy hour. There were only about 10 other customers present in the entire restaurant. The hostess was out of site so after waiting about 10 mins. I seated myself. Sat at the table for 15 mins. Still no one had approach me. The bar attendant look directly at me and still did not acknowledge me. Two servers walked pass me and so did the manager. Finally, I was fed up and approach the manager to tell him of the terrible service. I left to go to TGIF; as I walked in the door, I was greeted with friendly staff and I was seated immediately. My waitress was great and the Grilled Shrimp with sautéed spinach and mushrooms was delicious. Thanks Chili's Bar and Grill for your BAD SERVICE now I know how good the Grilled Shrimp and sautéed veggies are at TGIF.. So surprise you guys are still in business. THE SERVICE IS AWLFUL!!!!!!!! read more

I usually only eat at the location in midtown but since I was visiting family I decided to drop in at this location around 5pm. There wasn't a lot of people there. First of all when I entered the establishment there were two hostess having a full conversation while looking at me and not acknowledging me until they decided to end it to seat me. After that it takes my waitress 8 minutes to come over to greet me while two other waiters were standing looking at me. Once my waitress arrived, I ordered chips and salsa and the chips were over cooked. I said well I don't want to seem too picky so I said I would let it go. I ordered my entrée which was the bacon ranch chicken quesadillas. When I got them and took a bite out of them I couldn't believe the taste. They were not fresh and when I looked at the chicken it looked like it had some age on it. The manager told me that they use chicken from fajita to make my quesadilla. I was like why didn't you just make my chicken fresh like you did with the fajita. No comment at that point. So I would tell anyone don't go when it is not busy to THIS LOCATION because they will give you chicken that has been sitting for God knows how long and try to pass it off as fresh. read more

Came here today and waited 30 mins to be seated. We waited another 25 mins for an app which were the Texas cheese fries and they were cold. We waited another 30 mins for dinner. The food was cold and not good. I told the waitress who advised the kitchen was backed up and it would take 7 mins for a reorder of my cajun chicken pasta. I advised to cancel and take it off the order. My husband had finished his Luke warm flavorless ribs. It took the waitress a while before she even came back with the check. So overall after over an hr. Im still waiting to pay and leave for drinks and cold appetizer. Do yourself a huge favor ad keep driving past this location. read more

Total experience time 2 hours 45 mins. When we came in the restaurant was mostly empty. Yet it still took over 30 mins to get our drinks. One hour after ordering our food my husband was told what he ordered wasn't even available. At the table 90 mins before food arrived and it was wrong. The manager came out and offered to give half off the one messed up entree ($4.75 discount). She was snarky and unhelpful. Worst experience at a Chili's I've ever had. Will not return to this location. read more

My favorite place to go after work to sip a margarita! The guacamole and chips are great as a sidekick!

It's very disorganized the staff is all over the place, we were standing up front for 15 before someone came and seated us if you don't remind them of your order they might forget you exist read more

Had lunch here on 2/21-Only have an hour to eat so time is important to me; Service was great! Waitress was spot on and the order came out just as we ordered it in a timely manner. read more

Terrible service overall. Upon entering the restaurant it took 10 minutes for us to be seated even though there was hardly no customers there. Once seated the waitress worked very diligently to take our order. She was extremely nice. Once the food arrived it was luke warm. Will not be visiting this location again. read more

Love all Chili's but this newer one is now my fave, all my family and friends go there for the food, staff atmosphere and great prices.

Consistently slow and mediocre service. Employees don't acknowledge you quickly, and even if you place a to go order, prepare to wait 20 minutes to get it when it's time to pick it up. read more

Wanted to give this Chilis another chance. BIG mistake, nothing has changed it may be even worse. I ordered steak fajitas well done with no green peppers. They brought me EXTRA green peppers with RAW steak. The good news it was dinner time and almost no customers, seems like poor service and horrible quality is catching up to them. read more