Waited 20 mins at lunch for my food. When it finally came out it was a partial order. And did not have my fries. And then the order was wrong. So in 20 mins at lunch I got incorrect partial order. And they were NOT busy 3 tables with a total of 8 guest. read more

This chili's was disappointing compared to other ones I've been to. I went with a larger party when the restaurant was not very full, and it took us almost two hours to get our food. We weren't able to get any happy hour deals as they weren't able to put us in the lounge. The food was lukewarm and overpriced. Won't be back to this one! read more

Worst service and food I have ever eaten at this chain. I recommend the pub a block away instead. Quite horrible.

The food was good but the service was lacking. I asked for salt and was asked what I meant. Also I had placed my empty drink at the edge of the table and was never asked if I needed a refill. We were there for an hour or more and only saw our waiter maybe three times total. I had to ask the woman who served our food for extra sauces. read more

For the second time, we visited this restaurant and were rewarded with poor service. This time we went for lunch for my wife's birthday. First issue: No one at reception podium to greet and seat us for 5 minutes. Second issue: Took about 5-10 minutes once we were seated to have a server greet us and take our drink order. Third issue and last straw: We ordered to chicken sandwiches and waited... and waited... until we finally just got up and left. By that time, at least 20-25 minutes had past-- and a couple sitting near us who were seated after us, received their food!! (These times were not exaggerated.) I mentioned this was the second time this happened to us, with the last one for dinner. We believe in second chances, but not third ones. Will not be returning. Too many other options with no issues in the area. read more

For a chain restaurant the food is good. Places like this are the reason chains are a dying breed. Servers have nothing to do, so they are on their phones, and tend to be more interested in who did what over the weekend than to know their customer more. You want better services at Chili's, sit in bar. They are more personable. read more

One of the worse places I've been to. I had to wait almost an hour for my food. It took the waiter over 30 minutes to come to the table to take our order once the food arrived it was subpar and had to be sent back! We had leftovers and the waiter dropped our to go trays on the floor and didn't even bother to apologize or even bother to bring us clean trays. Will never be back...ever! It really doesn't even deserve one star! read more

Slow and not that good. It's about what you'd expect for a chain! Service was good but I have never really loved chain steakhouse type places, so I'm biased. Good choice if you know what your in for though! read more

Had a salad for lunch, take out. Salad was tasty. I thought it should have had more chicken. Nice looking location and very nice on phone when ordering. I would eat there again. read more

So we gave Chili's a second chance. Big mistake! I have been going to Chili's in other cities for many years. A group of us went to Chili's in Lynchburg VA. First the waitress was good even though 4 times we had to send the flatware back because they were filthy? Visible rice stuck to one fork, knives caked with something and these were no water stains finally one in our group asked for a glass of hot water and a glass of club soda so WE could wash the utensils! The manager came over apologizing however, when you make excuses that is not an apology! None of us will go back EVER. If this is representative of Chili's now, and an apology like "so what!" Who needs it! The waitress put 9 sets of flatware on table since 4 times we brought the filthy forks and knives to her attention. Better yet Clean your flatware, don't apologize like it is an effort, and well 5 customers lost but that includes family and friends and one woman in our party had never been to a Chilis and I cannot imagine how word of mouth will do to the business! read more

Always have a good experience here. Hard working staff and always great food. Thank you for finally putting one of these in Lynchburg! We need more chains here. read more

This chilis was the worst restraunt experience I have ever had we wanted 40 minutes and still didn't get the right order we paid 50 for crap food and if you like food dont come here thanks for reading and never eat at chilis read more

AWFUL EXPERIENCE. Our waiter was not attentive at all, and didn't really seemed like he cared at all. My order was also wrong, and this is not the first time that this has happened. Our waiter also didn't really seemed like he cared when I told him that my order was wrong. We also had to wait forever to get our checks from him. At that point, we were just ready to get out of there. 15 minutes later he brought our checks and walked away without giving us pens to sign the receipt. Then we had to ask another waiter for a pen because our waiter was nowhere to be found. I would not recommend this place if you don't want to wait forever. We ordered as soon as we were seated since we knew what we wanted and still had to spend a hour and a half there not because we wanted to but because our waiter was never around. So dissatisfied with my experience! read more

This is one of me & my husband's favorite restaurants in Lynchburg. The service has always been top notch every time we have gone! The servers are always very intentional to make genuine conversations with us. Our food is always served very quickly and super fresh. We always look forward to a great experience at this Chili's and we continue to come back again and again. read more

Garbage. I order the chipotle crispers every time and when they show up with no meat.. no chicken.. JUST CRISPER.. I get mad. I mean I order chicken in my crisper. It was like eating chicken jerky here. Ruined my night. read more

Customer Service is lacking. Three families went to Chili's for a family celebration. My wife and I were the 1st to arrive. We were taken to a booth that seats six. I asked for a table instead as four of the six adults are 6' - 6'4'. We also had a 10 month old baby that needed a high chair. I was told by not 1 but 2 of the hosts that we would be moved if something opened up. It was true that two large seating areas were full. After a few minutes I noticed that on the far side of the restaurant, two tables were empty and a third one in the middle was about to open up as a lady was sitting there about to leave with a carton of food, waiting for her husband to return from the restroom. I mentioned this to the host, asking if we could combine any of the two out of three tables. To my great disappointment, this didn't happen. Six of us and the baby were not moved but were left crammed in a both. The food was fine and the waitress really tried. To compound her difficulty the table across from us also had an infant so there were back to back high chairs in the aisle, making it challenging for servers to walk through. Lunch was miserable. It was difficult to cut the food without elbowing the person next t you. Note to Chili's management: if you say you are going to do something, do it. Your customer service is only as good as your word. If you are looking to a place to celebrate with more than 4 people, this is not the place to go. read more

Worst experience I've ever had at a chilis. Waiter took FOREVER to get our drinks, then waited almost an HOUR for food which we didn't wait for. We took our two small children who were starving to McDonald's down the road. All the managers were standing around taking selfies with each other. Waiters were sitting behind us eating while we sat there waiting. NEVER NEVER NEVER GOING BACK TO THIS AWFUL PLACE AGAIN read more

Walked in was seated within a few minutes. Restaurant was not crowded. Was totally ignored for 10-15 minutes! Waiter finally came and said he would be with us in a few. He came back, took our order and said he would not charge for the chips and salsa since we had waited so long. Big deal!! Wait staff appeared to be very unorganized. When the food came, it was very good but I won't be back! read more

My boyfriend and I used to love coming to this Chili's. Last time we went was back in January. The food is great don't get me wrong but they just put our order in wrong and ended up burning our fried pickles so we had to wait for them to be cooked again. Which was honestly pretty frustrating. Another thing that upset me was they NEVER have the chicken waffle crispers or whatever they're called available. I wanted to try them ever since the first time I went there and to my surprise every time we went I got the same story of oh sorry we're out. I'm sorry but how do you stay out of an entree for that long. You might as well just take it off your menu. I also got put off from going back because the last time I went our waitress was super judgemental and I'm trying to put my feelings aside but she kept saying snarky comments to me and acted like she never saw a person eat their whole meal while they're dining in. I'M SORRY BUT I LIKE TO EAT FOOD. I don't need sarcastic comments like wow I'm completely shocked at what she said to me but I'm giving three stars because even though she made my experience to where I don't want to go back the other people always made it an enjoyable experience. also I love their Mango tea! read more

Chili's - Tex-Mex Near Me - Lynchburg, Virginia

I've been to this Chili's several times since it first opened. Each experience is great! I will say that I enjoy sitting in the bar area more than the dining area. The waiters seem more attentive in the bar area. Food is always hot and amazing. My only complaint is that the chips are always so so salty. But overall, a great place to eat! read more

took more than 10 minutes for someone to come to the host stand. didn't bother to stay for mediocre service. do better chili's !!!

Drinks took forever to get. Ordered a steak medium well and when I got it, it was literally still raw. He took it back and came back and still very very pink. Our waiter was extremely rude and just an overall douchebag. I don't recommend dining here. read more

Went in for dinner and it was extremely busy, we sat at bar and ordered. Food was slow coming but we figured it was just backed up. We never said a word to bartender because it was so busy. Manager came over and apologized and paid for our meal! The fact that he knew we had waited a while and apologized means a lot! That's great customer service! Thanks so much and we will be back! read more

Food sub par for a chilis. Had to wait 15 minutes in an empty restaurant due to staffing issues, always a tell of what's to come.

This was not the experience I was expecting. The food was fair with the service a bit less. The worst part was the wait staff congregating in an area behind our table speaking in a derogatory manner about the customers, not just once but throughout our entire meal. So if you want a so so meal and poor service from staff who really don't like you then this is the place for you, otherwise I would recommend driving a mile up the road to Texas Roadhouse. read more

This was my first time visiting, I arrived at opening time 11 am on Wednesday. I had the endless soup and salad which comes with an enormous bowl of chips and salsa. It was so worth it @ $7.99!! The loaded baked potato soup is amazing!! The salad is very fresh. The salsa was great. The chips were mostly good, some had a bit too much salt on them, that would be my only critique, less or no salt on the chips and let the guests put it on to their liking. The inside is very nice!! The wait staff is very attentive and at the end of the meal when we wanted to box up the salsa and chips, they gave us a fresh container of salsa and a bag of fresh chips to go on the house! I will be back for sure! read more

Web site says they open until midnight. Drove across town got there at 1020pm. Was told they closed at 10 by manager. Get it together folks. read more

There was no wait time however when we walked through the door the employees looked a little confused like "Are you seating them or am I?". I have an onion allergy and specifically asked twice to not put any onions on my steak fajitas. My guest ordered the BBQ platter. When they brought out our food my guests platter was luke warm. My food was covered in onions. Since I was unable to eat it they were really nice about bringing me a new one. HOWEVER when they brought the second one it also was covered in onions! This was my favorite place to eat in Florida, but until they get everything straight I will not be returning. read more

Food was lukewarm at best.. Servers were more interested in playing around with each other then waiting on us. Will not be back!!

Great place to eat in Lynchburg. Everything I've tried is good but the bacon ranch quesadillas are the best. Also great staff on hand as well. read more

Decent food but poor service ruins the experience. I've been 3x since opening and not once have I had a server who could properly do their job. I'm evaluating from my own 5 years as a Server read more

This place was great . I ordered a tribleberry margarita it was perfect. Food was affordable and delicious. The service was excellent. I will be returning. P.S. I recommend the chicken enchilada soup you will not be disappointed. read more

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After a very long day we just wanted to grab some food and have a good meal. Saw Chili's wasn't busy so decided to go there. Waitress was rude from the beginning and wore a mask that said "fake smiles" . Ordered right away. Was told a bus with a team of softball girls had a to go order so our food would be delayed. So chips came but so salty we could barely eat. I ask for more chips without salt, waitress replied she would ask the cook to drop some but because of the softball team to go order she could not. I kindly explained to her the importance of waiting on the customer that bothered to come in and sit down over a to go order . At that point I was tired of hearing about the girls softball team. Finally got our food and chips that she slid across our table. Why the rudeness? Maybe because she was pregnant? But her tip showed in her customer service. Poor attitude, poor service equals poor tip .We won't be going back. So sad as I used to love Chili's Lynchburg Va Wards Rd. read more

Not sure what's about this place and its servers always trying to persuade me to NOT get the table side guacamole, "because it takes 20 mins or longer for it to come out". How can something so fresh take so long prep? Like do they travel all the way to Michoacán, MX to bring the best aguacates. BS! #lazymuch read more

The service was good, but we were very disappointed that the menu didn't show any drink prices, and that bread was not included with meals. The classic sirloin steaks, chicken quesadillas, mashed potatoes, French fries, and loaded potato soup were very good, but the broccoli was bland and seemed pretty much unseasoned. read more

The food is excellent but the service its self is horrible .The waiters are rude and mean

The hostess who took us to our seat was not very enthusiastic. Not sure what she was sad about. We felt as if she was not happy to see us. The waitress who attended us was very accommodating though. Ordered chips and salsa - was very oily Ordered chicken dippers for the kids - they were soaked in oil Ordered Ranchero chicken tacos - average taste There were no paper napkins on the table. Even the waitress was not around when we wanted to request for some paper napkins. Overall not a great experience. I dont think we'll go back again. read more

We went the second day they were open. Our server was very sweet and friendly. We ordered cheese fries for an appetizer and they were wonderful. I ordered the 6 ounce steak and it was cooked perfectly. It was one of the best steaks I've ever had at any restaurant. read more

Had the best Margarita ever! However I asked for a second one and it tasted like sugar and water! different bartender maybe? Had the best waiter the second time. Told him I was a Vegetarian and so was he. He helped me pick out something that was not on the menu! Will ask for him everytime! His name was Mark! read more

Food was good. Server was good. Hostess not so much. Was shot the evil eye several times because we had the audacity to ask about the wait. Long wait. No problem with that. ^ Empty tables at all times. Was told they didn't want to overwhelm wait staff. People came in after us and were seated before us. We were just a table for 2. read more