The experience and the food is excellent. Susan and Kelsey is my usual waitresses and both are so sweet and always remembers me.

Chili's on Hurstbourne Lane in Louisville was a great experience overall. Our server was wonderful--very nice, attentive, and made us feel welcome right away. The food really hit the spot: I loved the Nashville hot chicken strips, and my daughter was very happy with her burger. The ambiance was clean, comfortable, and inviting, which made it a nice place to relax and enjoy our meal. We also tried the big cheese sticks, and they were awesome--definitely a highlight. A solid spot for good food and friendly service, and we'd happily come back. read more

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A group of 8 family members came to celebrate my dad's birthday. We had no issue getting a table on a Monday evening and our server was amazing. Every order was accurate and he handled several drink refills. Chili's has a regular special during lunch or dinner. It comes with a drink, starter, and entree. Starters include a soup, salad, or chips and salsa. Entrees cover burgers, quesadillas, and chicken options. My Oldtimer with cheese was a huge burger! I brought half of it home for tomorrow's lunch. The side of fries was nicely crisped. The house salad looked small but was fairly filling. The chips and salsa is also impressive and plenty to share if you opt to. Loved the design of the restaurant. Lots of seating and great windows for natural light. While a chain, I have been sleeping on this restaurant. I'm sure we will be back to enjoy dinner again. read more

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Wife and I sat at the bar on a Thursday night. Had a couple drinks and appetizers. Susie the bartender was very friendly and service was prompt. Shared chips & salsa and a Triple Dipper, and demolished a Molten Chocolate Cake. We will be back! read more

My food was good and came out quick! Kendall at the bar was amazing. I stayed for a while, longer than most would to watch my two hockey games, and she was great the whole time. Perfect place to watch the hockey playoffs. I hope when I'm in town again I can come again. read more

Chili's - Dip Trio Blackberry Lemonade - American Near Me - Louisville, Kentucky

Came here because we had a gift card. Very great food that is fairly priced. Even better service. read more

Chili's - American Near Me - Louisville, Kentucky

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I have never had a bad or unenjoyable experience at this location. All of the staff that I have interacted with are polite and hospitable. The menu choices seem to be endless. The quality of the menu items is high. I have not tried all of the items, but the burgers are killer and the ribs are something to come back for. I noticed that the mac and cheese is better the next day after chilling in the refer overnight. The only issue I have with restaurant is that it is located next-door to a Gustavo's, which is one of my go to places. read more

The restaurant is always clean. Parking is usually not a problem. The ribs are usually a safe bet. Our server was above par. Some of us had soup and salad. My daughter rated both a 1, I gave it a two. The soup to me was fine. But I likes fully loaded baked potato, this was like mashed potato's Both did not arrive hot but like warm. Both salads seems like they sat out most of the day I know Chili's is trying but they are slowly dying. Pretty unfortunate. Both chicken dinners were only good enough to eat one of two breasts. Sad. read more

I should've learned the first time I ordered delivery from Chili's and barely got any food in the Fresh Mex Bowl. I remember getting salads in the restaurant and they were pretty big so I decided to order the Santa Fe Salad and there was barely anything to it, not even all of the ingredients it was supposed to have. Definitely not worth the money! Idk if they only skimp on delivery orders or what because every time I've ate in the restaurant I always got plenty of food in my order. I won't be ordering from there again and may never dine in either because of the ridiculous delivery orders I've received. read more

Chili's - American Near Me - Louisville, Kentucky

Thank you for the free dessert! The cookie platter is always a delight. I must admit Chili's has been a hit or miss recently, but this was a hit! Ginormous chips and salsa portions . Quick with my dessert coming out first per usual cause I'm a greedy little whore. And expertly seasoned shrimp. Fave restaurant since birf. read more

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My order was via Uber Eats which was not a problem. The food was not a good quality. I ordered potato soup with an add on of chicken strips with mashed potatoes and broccoli. The potato soup was watery and did not have the ordered toppings. I received fries instead of mashed potatoes and the chicken strips missed the mark. I was forced to throw them out. Broccoli was good. I will not be frequenting this place again. read more

Great service and good food , servers name was HARRY , he was wonderful, personable , excellent at his job ! What a rock star Chili's has in this gentleman . Wish every person in customer service had a little of his attitude! Harry what a pleasure you were today from your new Arkansas friends ! :) read more

It's about time to update this review, since this location has improved about 100% since my last review. This Chili's location is on our Sunday lunch rotation. Since we generally arrive within 20 minutes of opening we never have a wait. We also like to sit in the bar, so the wait is even less of a wait. A large part of the reason we sit in the bar is because of Kelsey. She's been there every Sunday we've visited for probably close to two years, and she is AWESOME. She always greets us with a smile, know what we like to drink, and brings us an order of Chips and Salsa right off the bat. After a major upgrade a couple years ago the restaurant has a very nice, welcoming feel. To be honest, before this recent renovation I was completely unaware that there were tables behind the bar. #WhoKnew? I tend to rotate through 2 or 3 menu items (the Classic Nachos, the Chipotle Bowl, or the Ranchero Chicken Soft Tacos --no...wait...they discontinued those for some asinine reason). Ok, so I rotate between two things. My sole complaint any more is that the music played in the bar (and, perhaps, throughout the restaurant) is often Too Freakin' Loud. I like the music, but I also like to be able to talk to my server and to my wife. We've mentioned it to a couple servers and to another patron or two and they don't disagree. During Covid I wondered how this Chili's would fare. At times they were open, other times not, of just the bar would be open, or open with limited staff. I was genuinely concerned for the staying power of this location because, even to us, it looked like it was one the precipice of disaster a number of times. I have to congratulate the managers and the staff that stayed in the fight. Well done. read more

It was very noisy and the service was subpar. My drink good but was only refilled once. Everything I had was too salty. This was my first experience in a chilis and it will be my last unless convinced otherwise. read more

I'm in town to do photography for a track meet. We stopped here for dinner. It was at least 20 of us. We were seated very quickly and the waiters came around and took all of our orders quickly also. With it being 20 of us, I expected a long wait time but it wasn't. We got our food extremely quick and the food was VERY hot and fresh. I tried the triple dipper and it was SO GOOD. 10/10 recommend. Thank you Chili's for amazing food and service. read more

Chili's - Triple Dipper - American Near Me - Louisville, Kentucky

This is a pretty good Chili's location. The staff are friendly, and always get you seated asap given volume, and servers are always attentive here. Food is average but good, I mean hey it's Chili's! I personally enjoy their fajitas and margaritas! The location here is usually pretty well kept but can get a little chaotic on the weekend. All in all good, casual stop! read more

No.. no.. no. Steak was terrible.. grey.. ? The chicken sandwich was bland.. my kids enjoyed the kids menu. The restaurant seems off putting. The waitresses.. tried? Food like Applebees, maybe worse? No, definitely worse. At least we ate our food at Applebees .. read more

We stopped by around 5:00ish and we're immediately seated. Our server was prompt in getting out drinks and taking our order. Appetizer came out first (you'd be surprised how many restaurants get this wrong) and then after ample time to eat our appetizer the food arrives. Perfectly timed! Our burgers were huge, hot and well made. Fries hot and nicely seasoned. Both burgers were on point for taste and juiciness!! The pasta was reported as being hot, tasty and well flavored chicken. Could have been bigger in portion. Our server was on top of everything. This was a wonderful dining experience and we will be back!! read more

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Absolutely horrible. Ordered a Medium steak, not only was it burnt, but the burnt char was as thick as my finger. The inside was WHITE. I thought it was some sick joke. I chewed it like bubblegum then spit the black char out. It was disgusting. I ordered online and picked it up myself in store, where one to-go person was on the phone for 10 minutes while 10 other workers just walk past all the people & doordashers waiting for their to-go's. Terrible experience and I've been going to Chili's my entire life as it's right by my house. read more

Chili's - American Near Me - Louisville, Kentucky

if I could leave no stars I would. They overcharged me then tried to fix it and charged me again but they didn't do it correctly so i was charged twice. I have called and talked to the manager on several occasions and they keep telling me I will get a refund in 7-10 days but it's been at least 6 weeks now and still no refund. I will never go to that chilis again. oh and the manager keeps telling me he will call me back but he never does. read more

This experience was terrible! My waiter was very slow and I did't get one refill it was like she was ignoring my table. Also my friends cheese burgers didn't come with the cheese they asked for so when they took it back they just slapped a piece of cold cheese on it. Not toasted or anything. I rate this chilis a -2. read more

Chili's - My friends and I disapprove! - American Near Me - Louisville, Kentucky

I personally really enjoyed our evening at chilis. Our waitress was the sweetest human and provided amazing service. We did the 2 for $25 which is a for real steal we started off with the fried pickles, and they were incredibly. Fried just right, not overly sour, the sauce was good. Then we both got the chicken fajitas but the chicken crispers looked great too. I'll for sure get those next time. The fajitas have a ton of food for one person if you're only semi-hungry or can't eat a ton. We ended up bringing home a whole other meal for my husband. The deal comes with dessert too (my fav) and we got a warm skillet cookie. It was an incredible meal, and we will most definitely be back. read more

Chili's - a plate of chicken, rice, and beans - American Near Me - Louisville, Kentucky

Met some friends here for dinner on a Saturday night here are my thoughts. The service was great. The waitress made sure u gave everything. For food. The 3 for $10.99 was great it included Drink, appetizer, and main entree. It was really good for the price. For the ambiance. While it is a chain. The feel wasn't bad. I will come back read more

I'm going to risk being basic by saying I think Chili's has the best ribs. I've tried many BBQ places here in Louisville and honestly, they all kind of missed the mark - too dry, too seasoned, trying too hard. Chili's ribs are tender, well seasoned and their sauce is amazing, just tangy enough. On top of that, they're so consistent and reliable with other entrees and sides as well. They also have great lunch deals and even though I've been doing take out for the last 2 years, I miss their in dining atmosphere. They also have a great drink menu. I could go on, but basically, why fix what isn't broken? I want my baby back, baby back, baby back ... read more

I went to their website to place an order to avoid the doordash fees and i was gonna go pick it up. In the middle of me placing my order, the page refreshed then asked me for my location again. i thought that was weird but I put my location back in and I selected the same store that I had previously selected, which is the Hurstbourne store, and then it said I could no longer place an order for today, but one for tomorrow. I looked at what time it was and it was 9:27. what kind of a cut off time is 9:27? Then i see doordash cut off is 9:30! Just cut it off at 9pm ffs read more

The Cajun chicken pasta is always my go to here! I love this Chili's, I have a Chili's by my house but I will drive out my way to go to this one. The ladies here are super friendly and helpful. read more

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The way this company treats their customers and staff is appalling. In addition to the restaurant being extremely cold both staff and customers are challenged when it comes time to pay the bill. The table top payment system is not user friendly to anyone if there is more than one bill at the table. Customers can only pay one at a time if there are multiple bills. Unfortunately I paid with a gift card and because the total looked correct I missed that I was overcharged $5.30 for a dessert I didn't order or get. read more

Best Team and Management. The Margaritas are refreshing and food delicious! Hands down the BEST CHILIS IN LOUISVILLE...

Their website has been showing the chipotle crispers as unavailable for over a month now. Called order in to see if my wife could pick it up on her way home from work and they can't do cards over the phone. They told us crispers are available but the manager of the we site has been to busy to manage the site. I understand that. But for a whole month? Come on. read more

Chili's - American Near Me - Louisville, Kentucky

Chicken tenders were the consistency of rubber. Frys mediocre, just salt and pepper. Mac and cheese was decent. Dipping sauces were watered down salsa was super watered down there wasn't much but tomato juice and water. read more

Finally convinced my man to give chilis another try so we came and enjoyed our experience on Friday the 17th. We came in around 9pm, we had a late movie showing so it was very convenient that they were open until 11. I am vegetarian so with that there wasn't many options to choose from,& but our server, James, directed me towards the black bean burger. Which I had on the Alex's Santa Fe burger. (Pictures included) It was absolutely delightful and very satisfying. My man had the regular Santa Fe burger and said that it was the best chilis experience he's ever had!! James is what really topped off our experience. He was very personal, lively, and truly a real joy to our wonderful night. The food was great but the service is what will be bringing us back! read more

Chili's - Alex's Santa Fe with bean burger - American Near Me - Louisville, Kentucky

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Should of read the reviews prior to waking into this place but didn't! We were not greeted when we arrived so we set down at the bar! My wife ordered a beer and I ordered a water! My wife's beer came but my water didn't! We waited and waited for the bartender to come back so my wife put a five dollar bill on the bar and we went to a different restaurant where we got service! This place was disgusting and service was awful! read more

Overview: good prices, good food, clean place, helpful and friendly staff This place is on the higher side when compared to other chili's. I love the 2 for 35 when I'm in the mood to have an all out meal since you get an appetizer, two entrees, desert and margaritas for just 35 bucks. It's a really good deal! This time we went for the 2 for 20 menu because we didn't feel like drinks and desert. We ordered the Texas cheese fries which are amazing! Dip them in the ranch it comes with! It makes it that much more flavorful. The jalapeños add that extra hit of spice and flavor without making it too spicy. I also got the chicken fajitas. I thought it was a great portion size for the price and was good, but it lacked some flavor that I was hoping for and came with not enough tortillas. The table next to ours was having some issues with their food and the staff (manager and waiter) was super helpful and friendly to them. read more

Chili's - Grilled Chicken Fajitas - American Near Me - Louisville, Kentucky

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My Husband and I walked in to an almost empty dining room. The guy at the server stand asked us how many we had and my Husband said "just two and we would like a table". The guy who looked to be maybe 16 just looked at us and then looked at the seating chart for the empty restaurant and said "sorry no tables available I'll have to seat you in a booth. Mind you I'm standing right next to probably 10 empty tables. I look at him and said you don't have any tables? He said "no it will have to be a booth." I said "what about these tables right here? Can we sit at one of these?" No explanation, no reasoning....he just gave me his dead eyed stare and said "NO". Needless to say we walked out and that is one Chili's that will never get our business again. I understand being short handed on staff and all the issues that go along with that but all we asked for was a table in the same area that other people were seated at already. read more

We went here this afternoon because I was craving their chips and salsa. The chips are always super thin and the salsa is super good without being chunky. We were seated right away and served our drinks. My husband and I went to the 2/$25 deal. Comes with an appetizer, 2 entrees and a dessert. We both ordered the chicken tenders. They were very fresh and delicious. The server was on top of refilling our drinks and getting whatever we needed right away. The only downfall is their skillet queso was not good at all. There was a weird layer of film over top of it. Also, the bathrooms were so dirty. I took my daughter in there to change and there was a weird vaseline layer all over the changing table. read more

Chili's - Skillet Queso - American Near Me - Louisville, Kentucky

went to watch a game at chili's and the service was amazing from the start! we were greeted with kindness and smiles and were made sure we were accommodated for all needs! server was attentive and friendly. food was better than expected. everything came out fast, hot, and visually appealing. drinks were very good and priced very reasonably - i would say they were on the cheaper side! loved my experience here :) would definitely recommend to others read more

Great value. Always leave satisfied! Chicken crispers are my favorite. Food is delicious.

We've been to this location twice and received great service both times! There was a mix up with my order, but the server brought me the correct order and a cheesecake, which was a nice magic moment. We highly recommend the southwest egg rolls. read more

Went here earlier to celebrate my birthday and the 2 for 22 did not disappoint. Our skillet cheese fries came in and were great with the ranch they gave us. There's something about bacon, ranch, and French fries that really hits the spot... I ordered the Half Rack of Baby Rack Ribs, which I thought may not be enough, but what the waitress brought out was this monstrous thing of ribs and that came with a side of corn and fries. The corn was coated in butter with a delicious chipotle dry rub and basil, which tasted amazing. The side of fries was about what you'd expect. They were uniformly cut for the most part and they weren't burnt, they were perfectly golden. I had the baby back ribs with traditional bbq but you can have it other ways with either dry rubs or sauces. The waitress/waiter will ask (usually...if they don't, ask). We did not do the 2 for $35 as we usually do, but if you feel like giving a little extra for some drinks and some better entrees, have at it, but I definitely got the value out of my money tonight. The service was decent and the waitress was a nice person. Maybe ask for more wet naps if you get some saucy ribs! read more

Chili's - American Near Me - Louisville, Kentucky

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Do yourself a favor and stay away from this place. I'm writing this in the passenger seat of the ol' minivan, as my wife is speeding me home to the porcelain god. The Chili's alien, in my lower intestinal track, is trying to escape. I'm praying we make it. Oh, and the service was slower than molasses in January. Please, save yourself this misery. read more