While the manager and woman at the Togo section were super nice and let us sit and eat our togo meal inside while waiting for our dasher order to be ready, the bartender came over looking and acting super messy with a dirty shirt and sloppy uniform and rudely told us no one was supposed to sit in the section we were seated at (the section her manager had directed us to sit) she then loudly and rudely told us(not asked) to clean up after ourselves when we were done. We responded respectfully and stopped eating and cleaned our area and left. We will not be back there. I live in the area and like to spend my money in the area I live in, so I am saddened by this experience. Chilli must do better in their hiring process. Btw, I hope she wasn't bothered by our ethnicity which seemed to be the discussion she was having with the 3 elderly gentleman at her counter. Sad. read more

This the WORST location!!! We sat at the bar to avoid the long line, and when we got there we wish we hadn't! Upon approaching the bar, the bartender said, and I quote," y'all gon have to give me like 10 minutes I ain't gon lie" with an attitude. But we just wanted something quick so we said ok. The bar was FILTHY. My friend just ended up grabbing the cleaning supplies from a nearby table and cleaning it himself. Apparently they were switching shifts, but not before the current bartender threw back TWO shots of Hennessy with a customer. Now when our new bartender came she was good, just took her for damn ever to bring the food. The food was terrible might I add. EVERYTHING was cold and my Texas toast felt almost frozen on the bottom. AVOID THIS LOCATION AT ALL COSTS!!!! read more

So when we walked in the young lady who sat us seem like we were a bother. Granted it is New Year's Eve so I get it. The waitress was sweet and really tried. It took almost 45 minutes for chips and salsa then the meal was another 30 minutes. Food was ok but I won't be back. I do understand that they may be understaff. The martinis do look good. Update: I was seated quickly it was the wait time while seated. read more

Ordered via DoorDash for delivery, realized after I opened the bag that they packed everything I ordered except for the most important thing, The fucking entree!! Called the store to try to get some resolution, but the girl who answered the phone didn't give any shits at all. She never really apologized for the mistake and just told me to go to DoorDash and get a refund. I see now why this place has such a low rating, they suck out loud!!!! I will NEVER ever go to another Chili's!! Screw you guys!! read more

From the beginning to end we had a good time! My family gathered for dinner and was very happy with our server. Wish I could recall her name. We have different dietary needs (carnivore, vegetarian and vegan) and she was able to make recommendations that was spot on. We were all happy with our meal. Parking is great cause the venue is at a shopping mall. Restaurant is clean and at the time we were there it was not super busy. We like the option of taking care of our bill from the device at our table. Pleasant visit for all! read more

Chili's...If you know me you then you know I love Chili's but in recent times Chili's fell off in Jersey...I still love it though. Its inexpensive yet delicious drinks and Tex Mex. I relocated to Georgia and my little cousins never had Chili's so I had to change that. We went to the Chili's by Stonecrest Mall and initially I intended on giving them 1 star because our server Corey certainly did not feel like working today. In addition to NOT wearing his mask correctly (which is my pet peave during these covid times) they gave a limited menu due to COVID, though the full menu was available. Since my cousins never been there before they had questions about what may or may not be available and he did not feel like answering questions, his response to everything asked was I dont know download the menu. Mind you he never pointed out that the scan bar to download the menu was even available. He never stated the specials nor refilled any drinks. With that all being said the food was delicious and as I mentioned before it was a good value based on cost. I give it 4 stars because my cousins and I enjoyed our food even though the service left a lot to be desired. I guess you get what you pay for. read more

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Worst experience never even got seated. It was empty they just looked at me. Then someone got close enough for me to interact and she just walked past. It was the one with the red afro puff, very poor service. read more

I don't expect much from Chili's but the service here is bad even by that standard. Slow. Slow. Slow. Slow. Neglectful. And did I mention slow. The sandwich actually wasn't bad. But drink refills? Forget about it. read more

Visiting from Chicago and appeared to have under 15 people inside the restaurant, so we thought, seating shouldn't be a problem. The host told us the wait would be 35 minutes, but then the Mgr overheard and reprimanded her, then told us a 15 minute wait. ONE HOUR LATER, we got up to leave and then host came to seat us. Waited again at the table for an additional 10 minutes before we went to leave. Visited the bathroom and it was the worst thing ever. Extremely unclean and unkept. Overall, if the manager really wanted to avoid a low rating, he would've accommodated us with a free appetizer or some thing for our inconvenience for the unnecessary wait and quality of service Instead of sitting on his phone in a cubicle the entire time. SMH! read more

This is probably ran/operated the worst of all Chili's in the surrounding area. Placed an order online at 3:45pm, drove to the store and arrived at the listed pick up time. Waited over 40 minutes at the carry out section as the back of the house manager, Caucasian lady in all black, shouted repeatedly they didn't have clean plates & several other items. Manager,Caucasian male, finally came over after 40 minute wait and told me and 3 other customers to move to the bar. No apology and no explanation. Waited another 15 minutes at the bar and was given (cold food. One customer walked out since they were out of eggrolls and that was all she wanted to order. Sad because this location is in my neighborhood, but there are several surroundings food establishments (Applebee's, Olive Garden, Smokey Bones, etc) so it's okay. Update: Returned tonight, 2/5/2020, to give it another shot. Placed an order online at 8:47pm (Order # 479412388) for pick up. Arrived at 9:20pm and waited about 5 minutes for someone to come to the carry out section. Young lady came up and stated she could help the next customer. Gave her my name and stated I was there to pick up my order. She proceeds to tell me the order never came through, asked me what I ordered to which I advised, she then repeated she never received an order. She asked if I placed it at the Stonecrest location to which I pulled up the order on my phone and confirmed the order was placed at this location. No apology, no we will get right on your order for you, just a repeat of we never received the order. CLOSE THIS STORE NOW!! read more

The only reason you get 1 star because they won't allow negative stars this place has no feature drink available and waited 30 min and what arrive cold mash potatoes and no drinks at all the bartenders needs app to make a drink internet down there goes the service won't return be better Stonecrest is Stone Age no service read more

My Bestfriend and I went out to celebrate her Birthday (worse service and restaurant ever) 1. Service horrible we waited about 20mins be we were seated they had so many tables open 2. Once seated another 15 mins for drinks, once we received our drinks the manger walks up to us and started to vent about how SHE'S so tired and that some people are about to get fired after tonight I'm just so over some of my employees So me and my fried looked at each other with no words, then she asked us what we wanted I said we did ask for you so she walks to the next table 3. We finally ORDERED and I ask for a bowl of chili, another 30 mins the waitress mentions that the cook is making a new batch of chili I said okay well while we wait can we have some tortilla chips and salsa she said sure never got them but I'm so glad we didn't, My chili finally came and it was so cold the cheese will not melt, I asked for fresh bowl the waitress OFFERS TO MICROWAVE THE CHILI .I said NO YOU SAID THEY JUST MADE A FRESH BATCH Omg the chili looked like a bowl of toco meat with cheese and chips on top So we waited for her to come back while looking for her I noticed a large tray or container on the kitchen floor with food In it Tortilla chips full, the floors are filthy and I called the manger over she had no words the waitress goes and pick up the container- tray off the floor and walks away with it PEOPLE PLEAE DO NOT EAT AT THIS LOCATION EVEN THE ONE IN DUNWOODY I NEVER GOT A REFUND FROM THE AND THE MANGERS A VERY VERY VERY UNPROFESSIONAL read more

Chili's - Tortilla chips on the kitchen floor - American Near Me - Lithonia, Georgia

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I rarely come to this place. We were headed home after a night at a play and decided to stop to get something to eat. It's the only place in the area that did not have a line. The food is just okay. I ordered flatbread and expected it to be piping hot however when I received it it was mediocre. Decided not to complain because I don't like to sit in my food back. Now I know why I don't frequent this place. read more

Chili's - American Near Me - Lithonia, Georgia

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WORST chilis In existence. Food was undercooked, flavorless, and bland. Wait staff was absent and inattentive to customer needs, such as silverware to eat pasta or refills in your cup. Host had no personality. If you're craving chilis, drive a few more exits til you find another one. Avoid this abomination at all costs! read more

Always slack always slow! I only go here because it's close to my house. I just left because there was a 30 minute wait but only 5 tables full. I asked how can there be a wait when there is no one here. The host stated they were short staff. This place is a mess. Ready for them to close their doors read more

Went here around 9PM one night since this is the best restaurant option near Stonecrest Mall (in my opinion). I ordered the Buffalo Chicken Sandwich, but replaced the Buffalo sauce with Honey Chipotle sauce. It was awesome, and definitely filling. My chicken patty was huge. My waiter was not that awesome on customer service, as he took forever to give me a menu once seated, and forever to give me the check. This was not a busy night by the way, and there was only 1 other person on the bar side besides me. read more

Chili's - American Near Me - Lithonia, Georgia

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Poor service all the time. At least one part of my order is always cold not including the drink I ordered. No sense of urgency, that goes beyond the wait staff. The management is just as bad. Although it's around the corner from my house I will drive all the to the Lindbergh location from now on. read more

I placed a to go order and it took a hour just to receive cold undercooked chicken. The ribs tasted like they been sitting all day long and wasn't fresh... the ladies restroom was nasty and filthy... customers was inside chili's without a mask and nothing was done about it... read more

This the worst chili's EVER. The kitchen person Angela packing to go orders had the nerve to speak out loud and complain about my order while I was sitting there. If you didn't like the way I ordered. Get over it and do your job!!!!That so unprofessional. I see why everything is closing at Stonecrest!! I will never come back to this place again and I will tell all my friends and neighbors to do the same!!!!!! Horrible Horrible Service!!!!! read more

We ordered To Go. We waited for the order to be ready. When they finally brought our food. The classic nachos were burned, and none of the toppings that come with the nachos were in the bag (pico, lettuce, and sour cream). The burgers were cold like they hand been sitting for hours, and also did not come with condiments (requested mustard, mayo, and ketchup). This is the worst meal I ever bought! After several attempts, I still cannot reach the store's management team. This store needs an overhaul! Avoid the Stonecrest location like a plague! read more

I walked in for lunch and with 2 tables already eating was told it would be a 30 - 45 minute wait for the two of us because there was only one server! One server!!! Maybe the hostess could have helped her get food out instead of turning people away. I cannot wait 30 minutes when I only have a 30 minute lunch break! read more

Trust, that 1 star is by force not choice. My boyfriend and I randomly decided to have Chili's one night. It was a week night and though we try not to eat out during the week for some dumb reason we agreed that Chili's would be a good idea. WRONG! We chose to order online & pick up. He ordered the quesadilla & a side of loaded mashed potatoes & I ordered the mix-n-match fajitas with grilled chicken & prime rib (tuh!). We arrived at the restaurant a few minutes after our order was supposed to be ready but in actuality we were early because, surprise surprise, our order was not ready. After about 20-25 minutes my boyfriend finally emerges from the restaurant, food in tow, with an unpleasant look on his face. Apparently, they were out of mashed potatoes but had no problem attempting to charge him for them until he realized they weren't in the bag... "oooh we're out of mashed potatoes...the bartender was supposed to tell you" (side note: they were understaffed & the designated To-Go area was closed. So you had to pickup your food from the bar & pay with one of the servers ) Shady, shady, shady. So we finally get home & I open my plate, starving, & ready to dig in & I was pissed! I basically had raw onion & bell pepper fajitas with a side of chicken & steak. It was an ENTIRE onion & about 3 strips of bell pepper that were completely uncooked... COLD & RAW. The chicken was white & had half a shake of seasoning on it...and the 5 chunks of "prime rib" were the only edible part of this onion fiasco. I rarely complain but this was ridiculous, so I had to call & speak to the restaurant manager. After being told the manager was "too busy" & waiting about 10 minutes, he finally comes to the phone. I will admit he was very apologetic & offered to send me comp gift cards for my terrible experience. So I get home today and find an envelope from Chili's in my mailbox (it's been about a week since the onion fajita showdown). And to my dismay there were 2 measly $5 gift cards inside. $10?!?! That's it?!?! Those disgusting, joke of a fajitas were over $15! That right there was the icing on the cake. Not only will I NEVER give the Chili's at Stonecrest my business again but I very seriously doubt I'll ever patronage another Chili's period. Needless to say I won't be needing those gift cards... I put them back in the mailbox in an envelope that says "Happy Birthday"... hopefully, my mail lady's birthday is coming up soon. read more

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Walked in sit down table was dirty and sticky got the menu the menu was dirty and sticky waitress came out took our drink order she didn't come back for like 10 minutes told another waiter to have our waitress just cancel our drinks she told me no I'll just go get your waitress for you and you tell her we just walked out. read more

The Hostess was...BLAH. she barely opened her mouth to speak to us & she sat us at a dirty, sticky table. There were about 10ppl in the restaurant & they were S.L.O.W!! Took 10min. Just to ORDER a drink. We placed our order at 115 and at 150 still no food. The manager came over & apologized bc they were short staffed, but didn't know when our food would be out. We paid for our drinks and ate somewhere else...along with several other people! I stayed away from here for a while bc the service/food was so bad, but let me do you the favor... STAY AWAY FROM HERE!!! read more

The customer service at this restaurant is so poor. They do not even acknowledge you when you enter the door. They are obviously understaffed and they should not be working if they dont want to at least be cordial. Ive been here a few times in the past few months and had the same experience so I left. Very disappointing. read more

Hi, My family, & I were at this location (Stonecrest) 10/6/19, & it was the WORST experience. First there was a baby roach,so you know it has a momna, & siblings somewhere)at our booth(pics & video available). We spoke with management, & she apologized, & said"we just had it exterminated a few days ago, he's gonna have to come back. Soon after, the server asked if we wanted to move. Then, there was hair in the chips n salsa. The food came, & the kids were fine(as kids will be), but the adults were very leary about eating from this unsanitary place. Soon after my Triple Dipper, & my sister's Crispy Tenders came, and they were raw, and bloody, and my sliders were rubbery, old, and bread hard, & shriveled, & Southwest eggrolls old looking) At this time my sister wanted NOTHING from Chilis. Roaches, Hair in food, and Raw food, all in the same visit.....UNACCEPTABLE Chilis!!!! read more

One of the worst restaurants in the area. Tried to place a to go order was on hold for 21 mins half way through placing my order. Arrived at restaurant went inside (still on hold) asked for manager explained situation (still on hold mind you) and mngr insulted my intelligence by saying something must be wrong w/their phone! (still on hold) finally just left restaurant wasn't about to pay for the incompetence! Heard the hang up on blue tooth as I was going back to car. read more

Chili's - Elapsed time engaging w/these folks - American Near Me - Lithonia, Georgia

I had a meal in chili's (Stonecrest) and the food was disgusting. The fries were stale like they were served yesterday, the burger was not grilled even if I was told so, the salad was also staled and the ranch was very watery ; All the waiters were talking very loud in the bar right beside my table but my waiter was okay. read more

Slowest. Service. Ever. I've been sitting here for over an hour and still haven't gotten my food. It's not even busy.

We waited an hour to be seated to be served out of dirty glasses and dirty dishes they were understaffed and the service was horrible if I could give no stars I would! I ordered a margarita the first margarita had something in it they bought me a new one out and did not place a lime on the cup nor did they put the sugar on the rim of the cup read more

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Stay away and go somewhere else. It took about 5 minutes to even be recognized at our table. The server never checked on us and our order was wrong. I ALWAYS tip at LEAST 20%. I know servers make their money from tips, i was one many years ago. This server did not get her 20%. What a disappointment. And we love Chili's. read more

I came here and service was horrible. I waited 20 mins for a ribeye. They kept telling me it was taking long because I wanted it well done. Once they finally brought it it was not cooked. What a great way to end a Sunday Dinner Date. :-( Management seemed like they had no idea of the operations. read more

Chili's - Horrible Food! - American Near Me - Lithonia, Georgia

This is the second time in about two months that I placed a take-out order of ribs with a side of coleslaw and fries along with an appetizer, and the fries were left out of the order again! I will be sure to check my complete order before I drive away next time, even though I would like to think that your restaurant knows how to include all of the food items when putting the order together. The almost $8 tip on my $35 order will not happen next time, if I choose to use this location in the future. I never have the same problem when I use the Hwy 78 Chili's, which will more than likely be the place where I will go from now on. read more

RUN FOR THE HILLS!!!! THE SERVICE WAS SO BAD IT BOUGHT ME OUT OF YELP RETIREMENT!! THE SERVICE WAS SO BAD I LEFT WITHOUT THE MEAL THAT I PREPAID 62$ FOR (still have yet to be refunded) I ordered online, so that I could get curbside service, I follow the instructions and text "here" so that my food could be bought out to me (or so I think) I'm pretty patient so I wait about 10 MINUTES, before I call in and let them know I've prepaid and I'm outside. I'm greeted with a harsh attitude and told to hold, I'm on hold about 5 minutes before the call just disconnects. I call again, she says "Our curbside person isn't here yet" then hangs up! Yes thats right , hangs up on me AGAIN. Didn't give me a chance to ask , "should I come inside" "should I wait on the employee to come to work" etc. At this point I go in, the place is not in the best condition as far as cleanliness. There is a line of people waiting and complaining about their orders. At this point I'd probably placed my order at least well over an hour ago, someone finally comes to the desk and tells me they"re still waiting on part of my order. I ask HOW LONG WILL IT BE, WHAT PART OF MY ORDER. He couldn't answer that question. So I assume NONE of my order was cooked. I look around at the unprofessionalism and realize I do not want to eat from this place, if this is what the front of the house looks like. I could imagine what's going on in the back of the house where our meals are prepared. I ask them to just cancel it. They said they did not know how to , at that point I'm over it. I left and went to ARIZONA's across the street where I should've went initially. They need new management pronto. It's way too many nice restaurants with awesome customer service in that vicinity , and Chilli's is no competition for them. NONE!!!! read more

As I stated in my tip do yourself a favor and go elsewhere. By elsewhere I mean another restaurant or a different Chile's. Service is horrible, just as others have stated. On to the really good stuff. I watched someone in the kitchen scrub a plate with their finger (gloves on if that matters) and put the plate on the clean stack. After seeing that we promptly left. read more

This was my first and last time going to this location for me and my sisters to be waiting for 15-20 mins and they were slow this evening it was frustrating, then my sides came out cold the broccoli had brown spots on it the server did offer me more sides but it was already getting late and I didn't want to take any chances of having to wait so long again for cold food. read more

Chili's - Brown spots on broccoli - American Near Me - Lithonia, Georgia

It is sad because quality of service and food have severely declined. I ordered a Big Mouth Bites ordered and it was late and cold then my side of fries were missing. This has happened before and then when you call nobody knows what to do about it and they have a poor attitude. Chili's as well as many other restaurants around Stonecrest are terrible and should be either closed down and tranferred to new management. read more

Do not go to this location. It is better to go to the Conyers location, which is about 10-15 minutes further. I experience slow service, food issues, and an inexperienced "manager". I was here for almost two hours with a four other people. When we first arrived, the waitress was nice, but didn't do well when it came to actually waiting our table. We put in our drink and appetizer orders. She brought out our drinks, and one of the appetizers. About 15 minutes passed, just for her to say that the other four appetizers were frozen, and will take 15 minutes to thaw out. She said that we could take them home in a to-go cup, so we finally agreed after thinking about switching the appetizer. Then 30 minutes pass. Please keep in mind that the restaurant was not crowded at all. One person food came out, and she tells us there is a 15 minutes wait on the french fries for the remaining four meals/entrees. At this point, we been here for 45 minutes, and we all were hungry, and just over it. In about 20 minutes, they brought out our food. I had a cheeseburger, which was not seasoned at all. I waiting 1 hour and 5 minutes for a unseasoned cheeseburger, and fries. The manager checked on our table, and we told them everything. Her response was, "Yeah, the burgers were not seasoned. We did our best". No apology or anything. She knew that the cook didn't cook our food correctly, and just didn't care. It took an additional 45 minutes before we left. It took us 25 minutes to eat, and 20 minutes to get two take-out boxes, and for our checks. I will not be back. If you want Chili's, it is best to go to a different location. By the time you go to this location, get your food and leave, you could have drove to a different location, and still left before we did. read more

The absolute worse experience ever at Chili's, waited an hr and a half atleast got an appetizer and drinks, gave us the wrong drinks and have my husband a Coca Cola 30 minutes later, I guess they were downtown making the damn soda, meal NEVER came ...shouldn't have waited that long (WHOLE HR AND HALF ATLEAST )but my kids and husband wanted to wait just a little more, on the way out management says they couldn't find an order , how Sway!!??? After a(WHOLE HR AND HALF!!??)And they're so sorry Are you kidding me!? Oh and the drinks and appetizers were wrong , will never be back to that piss poor ghetto establishment!! read more

Called because we were waiting outside for our order for 20 minutes. They never picked up the phone. We went inside and heard people talking in the back and they were obviously ignoring the phones. They brought out the order eventually and forgot the salad. Don't waste your time here. read more