Walked in with a smile and saw it was a little busy and no one at hostess station so we imagined we would wait a moment before someone showed up. Waited for at least a,"Hi someone will be right with you." But nothing. At least 4 servers made eye contact but no one spoke just to acknowledge we'd be seated momentarily. We walked out. Maybe next time. Other than that it looked clean and smelled delicious. read more

We stopped by for an early dinner to find the bartender was the only server they had. He was very friendly and told us up front that he was by himself and the only seating was at or around the bar. We gave him a chance knowing we would need to be patient and understanding with him. He did great! We felt bad that he was the only server but knowing he did his best was enough for us. The food was delicious as always! It's really sad that businesses are suffering due to the lack of people wanting to work. I hope this Chilis stays in business so we will continue to support them. read more

wow (bad), just wow! I hate to bitch, but I travel for work and you sometimes need a quick meal and hope for consistency from a national brand. Very disappointing here. Getting late, and very hungry, I stop in here on my way to my hotel. I order a burger to go and a beer while I wait. I finish the beer and ask for my burger and the (very nice) lady at the bar admits that she forgot to send the order in. While I wait a half an hour for my burger, no one offered to "top off' my beer. In the end, she did take the beer off the bill. However, the burger (ordered Medium) was well done, and packed without napkins and condiments. Fries were ICE COLD. SMH....who is supervising? No visit from a Manager? Thanks for charging me for the food.....I had to throw it out. read more

Went there today and got a waitress who could care less about ensuring we had a pleasant dining experience. Took order, dropped off food and never to be seen again. Chips for salsa were soaked in grease but our server was nowhere to be found to get them replaced. Food arrived, the guacamole was dark brown from oxidation, less than appetizing. Fajitas were fair but rice it comes with was scorched black from the heat and the onions faced the same burnt offering fate. My wife was in bathroom when an employee came in and did her business and left without flushing or washing her hands I will never go back again with their 90 food rating. Spoke with manager who took iced teas off bill and apologized and that was the best remedy she could come up with. We will never return there. read more

I try to be understanding with restaurants being short staffed these days, but too many things went wrong here. The host seemed confused about the wait time, but we were seated shorter than expected. It took a while for a server to arrive and take our drink orders. It was fountain drinks only but those took a while to arrive as well. So did our chips and salsa. My friend received her food much sooner than I did with no explanation from our server. When I stopped her to ask for a refill on my tea, I asked when my order would be ready. She then explained it had to be remade because the dressing was wrong. When my dinner did finally arrive, the chicken wasn't fully cooked. I noticed right away and pointed it out to the server. She then called the manager over to our table who apologized glibly. He made no offer to take anything off of our bill. I instead proposed I'd pay for my tea and chips, but I'd like the salad taken off of the bill. He did not remove the salad from the table. About 10 minutes passed and our server returned to explain the checkout process. We asked her to split the checks and that took a bit too. Eventually we got out of there but I will never return. read more

Chili's - Raw chicken on salad - Tex-Mex Near Me - Knightdale, North Carolina

I placed a curbside order. There is no curbside parking, That's irritating when they require you to tell them what kind of car you drive to place the order online. Five minutes after the timeframe I was given online (for someone to bring the order out; hence curbside) I went inside to pick up my order. The takeout counter was crowded with two other people in front of me. They seemed annoyed. The girl working the counter was polite, but totally oblivious to any issues. My food was cold. It was less quantity than advertised. I'm not impressed. read more

The service was terrible one of the people I was eating with didn't have a drink for half of his meal and then we got the nachos and for 9 dollars it was very disappointing it looked like something a college kid would make in his dorm room with a microwave The we get our meals everything was cold except for some fries they forgot to bring out till near the end and then the power goes out messing with there internet which made us not be able to pay the bill because they could pull up a total with out the internet we sat there for about 20 minutes waiting for the internet to come back on so we could leave over all I was very disappointed in the entire experience read more

I don't want to sound unappreciative. I'm glade the restaurants are open. I just would like the quality of the take out food to be consistent with what you receive dining in. I order a Southwest Chicken Caesar Salad with Salmon. I could have went to McDonald's. No disrespect to McDonald's. read more

Chili's - South Southwest Chicken Caesar Salad - Tex-Mex Near Me - Knightdale, North Carolina

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Never fails ! It took 3 girls standing at the front to tell me "we are not serving parties over 4 people". Like its 3 of you standing here and remind you it was not crowded. I keep giving them chances! Never again ! Just shut down read more

Show up at 12 noon today and they only had one server. Five people in the building and was not serving anymore people. They should close the FREAKIN doors. read more

They got me again! It has been a year since my last pickup experience at this Chili's, and I just simply forgot how bad every other pickup experience had been; this trip was no exception. If you want your food hot or within 30 minutes of your scheduled pickup time, do not go to this location. Absolutely horrible! read more

Their app doesn't work right AND they do not answer the phone!! I've called five times after placing my online order which showed the wrong choice and they never answered so I guess im just getting the wrong food.. read more

Terrible terrible experience. After getting on time to meet our curbside order we waited for over 35 minutes. I asked if there was a problem and she was polite and explained they are having a tough time getting all the orders out on time. I said our wait was definitely too much so they should really look into getting better staffed. She said they are routinely understaffed. I said then I should be compensated somehow. She said I know. But that's it. Then when gettin back and eating it tasted like it was made the day before and came out of a fridge. I really don't see myself spending another cent on that location. Not sure I'll test the Chili's waters again actually. read more

Poor Customer Care. Our waitress is trying to work the bar and the tables. Epic fail. She did not come back to check on us. We had to flag the manager down. The manager didn't have a care in the world. I will not be back. I don't spend money were I have to tussle to get my food right read more

Went to the Knightdale, NC Chili's for lunch around 11:40 & was seated in the main dining area. The place was not busy at all. At 11:50, we noticed a family of 3 get up & leave. The husband stopped & hoped I had a free afternoon as he'd been there for almost 15 minutes & not a soul came by. We waited another few minutes & still no server. We got up & on our way out, told the hostess that there was no server working that area. Apparently, she was a deaf mute as she didn't reply or even gesture. I asked her if she even cared & still no response. Great staffing & service. read more

Worst service; steak wasn't well done, gave me an empty A1 sauce bottle, got my appetizer later than my other group but ordered it 15 min before, salt was stuck in shaker as a whole. Was not happy at all read more

Waited 45 minutes to be seated because they were short staffed. Waited another 1.5 to get food. Shrimp didn't looked cooked, quesadillas were cold. When we spoke to the manager, he wanted to argue about the shrimp being cooked. Only positive thing was that the waiter was amazing. read more

I have had the absolute worst experience doing a to-go order at this Chili's. I placed my order for to-go on-line and was told that it would be ready to be picked up within a specific time window. I showed up to the location 10 minutes after that window thinking "Yes, it definitely has to be ready now". I checked in through the app and waiting for someone to bring my order. 15 minutes later, no one ever came. I thought maybe they were short staffed and it really wasn't ready yet or maybe they didn't have someone to bring it out. I was still trying to give them the benefit of the doubt. So I called the to-go and asked them to confirm if my order was ready and I would come inside and get it. The lady who answered the phone put me on hold to check for my order and never came back. After 5-10 minutes on hold I thought "they must be really busy" and just went inside. There was one young lady behind the to-go counter going back and forth between being on the phone and talking to someone in the kitchen. After about 5 minutes she got off the phone and just walked away but never said anything to me. At this point, it was well over an hour since I had placed my order, the gentleman waiting for his order overheard them discussing my order (when I called and was indefinitely put on hold) and he informed me that they were missing something from my order. The employee came back a few moments later and asked how she could help me. I requested to cancel my order and get a refund so I could go home. The only thing she said to me was let me get my manager. She disappeared and came back with a guy who I assumed to be the manager since he did not say anything to me. He came to the register and asked the employee what he was supposed to be doing and the name on the order. Then he finally asked me if it was my order, pulled some receipt paper, and started writing info down (my name, email, phone number, etc). He said he was going to the back to process the return and it would take 5-7 business days but he couldn't provide me with any receipt or anything that documented a refund because "that's not how they do things". I asked him for his name and confirmed that he was the manager. He did give me name but stated that was not his location he was just the manager on duty. He never actually explained what happened with my order. He never apologized for inconvenience or the poor service. He was actually very unprofessional and speaking to me like I was bothering him. I left with no refund, no food, no apology... just frustration and anger for the piss poor customer service. This is not how you do business! Your website advertises your cultural beliefs as "We're in the business of making everyone feel special. In everything we do, we have to ask ourselves if we're putting the Guest first and making sure they'll come back for more. Our Cultural Beliefs bring that passion to life and shape who we are as a company and as the people who live and breathe inside of it. We're more than mere transactions - we're people connecting with people! If our beliefs are strong, our actions will match. And that's how we create memorable experiences and real results." This is not how you achieve that. read more

I hate being a complainer but the to go quality doesn't match up with the dine in and I'm tired of it, I've given this knightdale location too many opportunities to redeem themselves. To go ordering here is a joke they are rarely punctual and they portion size are like they are trying to ration food. Do better do y'all just not care anymore about your customers or reputation? I would really like to speak to the manager of this location to have an open dialogue in discussing suggestions to help I'm in order to help the pathetic state that his Chili's location is currently in. Very dissatisfied, please don't order at this chili's in knightdale. read more

I have visited several Chili's location, however the service I received on last week at this location was amazing. The service was fast and friendly. The restaurant was super clean. I go out to eat all the time and I can't remember the last time I received such great customer service. Thank you, Knightdale staff for making my experience so great. ABSOLUTELY THE BEST CUSTOMER SERVICE. read more

1st -chilis is my favorite restaurant. We told the waiter we were in a rush and ordered the moment we sat down. They brought out 1 chicken Alfredo (multiple people ordered the same dish) for one person after 10 minutes and then didn't bring anyone else's food out for 30 minutes. So after 40 minutes of waiting we had to leave for an appointment and still paid for the one single dish they gave out. wasted all of our lunches so none of us will eat until we're off work. This is absolutely the worst chilis I have ever been too and if you're reading this do not go. Very Lazy workers read more

I have ate of chili numerous times, this is my first time using the app to order, it was an ok experience once I finally figured it out, I still had to go in to pay for it which was fine, the only issue is that the welcome was not as inviting as it could have been maybe because it was right after lunch, maybe because a lot of orders where coming in. My sides where hot the meat a little cool maybe meat came out first. Other than that the experience was ok and I will try it again some time. read more

We sat at the table and waited 25 minutes for someone to come Get a drink/app order it was 40 minutes before we got our first round of drinks. The table and wall was dirty. The chicken crispers were raw and rubbery. They brought food out without any dipping sauces. It literally was the worst dining experience we have ever had typically we are a family of 6 and spend a lot of money at restaurants but the wait staff was rude, and inattentive. We were all Extremely disappointed and this restaurant was terrible all the way around. We are fans of chili's and have been to many great chili's but we will NEVER return to this location. read more

It's been awhile since i have been but there is a server named Ashley I believe, and she did my TOGO order. She was so kind and sweet to me, I was having a bad day and she stood in the cold to talk to me. I'll never forget the kindness this woman gave me. I also love this location as it is close to home for me. Ashely was amazing and i'd love to have her as my server every time. read more

My to go order tonight was 30 mins late and I held on the phone entirely too long for a business establishment to check on it to keep from having to go into the building. I never got the text or email that it was ready . I check in and my order wasn't acknowledged until I called and when I got it finally my food wasn't hot. My last order they were out of an item I ordered and didn't bother replacing it or refunding and I had to go back and wait. The phone rang the entire time I was there and no one answered it so I was surprised anyone answered tonight. Normally it's not this bad but the Togo service seems to need a revamp! read more

Had a really bad experience at the Knightdale,NC location last night. Ordered my food at 4:45 for pickup. Got there at 5:20 and had to wait 10 minutes for someone to help me. Then they couldn't find my food after 10 minutes looking it was sitting on a table in the restaurant..cold. I looked at it once I got to the car and half the order was missing. I went back inside to get the rest of the food and had to wait another 15 mins for someone to acknowledge me. They said it was in the bag when it clearly wasn't. I had to wait another 20 mins, finally found a manger and he took about 5 mins to get me the rest of my order. At this point my food is ice cold and he didn't seem to care less and opened the door so I would leave. So it took almost 2 hours and all I got was cold and soggy food and I spent $35 dollars. I use to love Chilis...not sure I'll being going back now. read more

I typically enjoy Chili's but this was my first time at the Knightdale location and it was the worst Chili's meal I've ever had. Our waiter was extremely forgetful, many of the orders were wrong, and at the end we waited twenty minutes just to get our cards back because he forgot to bring them back to the table. The burger I had was over cooked, and not what I ordered. My husband's burger was also over cooked and the bun was burnt. Will not return to this location. read more

What a horrible experience. You would think there was no management around because of the lack of attention to the customers by the staff. We arrive at 3:30 and we waited over 15 minutes before we had someone come to the table to say, "I'll be right with you." That was the first clue that we should have just left. But we were starving and had a long 4 hour drive from Virginia. A female employee came by and said that our server would be right with us but she noticed we were there a while and took our drink orders, I told her we were ready to order either way so she took the full order. They came with chips and salsa to hold us off and we still didn't get our orders until 4:15, so it was already 45 minutes before we were situated. Our orders were pretty simple, 3 kids meals not very hot, two burger orders that were fine but fries were a bit stale, and my husband's fajita dish which was okay until the sides came and the guacamole was brown. I mean disgusting, I told the guy that brought the plate it was unacceptable so he said he'd bring something back, the female server ended up bringing the correct items which ended up being another 8 minutes, my husband was almost done with his meal. At no point did they bring the manager to make things right and I was not in the mood to wait around as there were so many table complaining. A table across even complained that their server was seen in the bathroom and had not flushed the toilet or washed her hands. That was enough for me to say, "whoa we're never returning here" read more

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Took my wife there for a birthday dinner earlier this month and the party size was about 20 people. We were seated promptly and our waiter was amazing got our drinks and appetizers orders right and all the food came out hot. SERVICE and Food Quality and selection was wonderful. There was something on that menu for everyone prior to going here it had at least been a year since my last visit..My wife and family enjoyed ourselves. We will make sure we came here again.. read more

Chili's - Shrimp and Steak was awesome - Tex-Mex Near Me - Knightdale, North Carolina

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Have given this place plenty of chances and it still continues to be a horrible experience. From no Coke to No Bud Light on tap or in house to 1 hour wait for an app...to sides being forgot to be brought out to not seeing a waitress at all after we ordered !! I hope the management will clean things up and get service fixed....countless other patrons being apologized to for everything. read more

Went to try to eat at the Knightdale Chili's tonight. 2Adults 1Highchair. Nothing crazy. Arrived at 9:36 hopped on the wait list, checked back via the link texted to my phone every so often finally around 10:30 we were first in line. So we get out of the car, go sit inside thinking not much longer only to have the host tell us and the 2 other parties (another 2 top and a 1 top) that it would be another HOUR+. I questioned about that being after closing time as they apparently close at 11, not midnight like it says online. She let out a laugh and said "heh yeah sorry to be the bearer of bad news". Very unprofessional considering they knew they were behind and sinking, yet still taking on more tables for wait-list. Waited until everything else near by was closed to tell us. Not the first issue we've had at this location, we tried to give them another chance to rectify but nope. Won't be going back read more

Food is average, place is clean and staff is friendly. However probably won't waste my money here anymore.. three times Ive gotten the 10 oz sirloin, each time they get smaller and smaller. Last time I took my steak to go, got home and Weighed it.. it was only 5 oz! I brought it to the attention of the manager and he said they shrink 5 oz when cooked medium rare ??? Hmm I don't think so read more

Worst service I have ever had. Sat 30 minutes waiting for our appetizer, all the while having empty drinks. Finally got the appetizer and a new water after my husband had to go find the waitress, only to find her and other servers eating in the kitchen. Ordered the 2 for $25 with chicken fajita and waited 5 mins for my tortilla shells... they never came, instead the waitress brought out our skillet cookie with ice cream on top and we haven't even started eating our dinner. Told her we didn't want it and she cussed her way to the kitchen. Needless to say, we got up and left. Never returning. read more

Chelle our waitress was amazing I will go back to this location (which is out of my way) just to be in her section. She had such a great personality and her service in her section was great. Got my usual chicken crispers and chips and salsa ( cant go wrong with those 2 options). The food came out very quick during a lunch rush I was shocked. Chelle just made the whole experience great for a restaurant that I got to all the time at multiple different locations. read more

Worse service ever. Never brought out one of our food orders. Had to ask a few times for the his order. They said they ran out of milk that was order for a kid at the table. Had to wait 10 minutes after the food got to the table for silverware. Appetizer came out after our meal . We also ordered deserts halfway through the meal and was waiting after the meal was finished, for the dessert and finally the server came out and said they were out of that and asked if we wanted something else. So we ordered the cheese cake and had to wait over 20 min. Brought the bill out the price was about $33. Took my debit card and came back with a charge of 41.10. Had to get that corrected but now we have been double billed. My advice find another place to eat. Or order to go read more

I used a gift card to order a ribeye steak dinner to go. The steak came in two pieces, attached by gristle, that were thin, overcooked, and cold. The stuffed baked potato was a serving of mashed potato in a paper cup topped with a tiny sprinkle of bacon and cheese, also cold. The house salad, which cost extra, was lettuce with a trace of diced tomato, a cucumber slice, two thin slivers of onion, and croutons, crammed into another paper cup. I was told over the phone that I would need to come inside the restaurant to use the gift card. When I handed it over, I was told I could have paid with curbside pick up, no problem. The cashier was nice, but overall, sound good to you for $25? I don't expect great or even very good from a mid range chain restaurant, but c'mon, guys, you're not even trying. I won't be back. read more

Let me tell you about a 3 hour tour... We arrived at the location at 6:12pm and put our name on the list. We were told 30-45 minute wait, which was fine. An hour later, which was still fine as the original quoted time is just an estimate, we noticed 2 parties that arrived after us and appeared after us on the "waiting list" (which is a feature available through yelp) had been seated ahead of us. Irritating yes, but still not the worst thing that has ever happened in a chain restaurant... At the point we noticed the parties behind us being seated ahead of us I contacted the hostess about it, we were seated immediately (all good). 20 minutes later we are sitting at the table still not having been contacted by any waitstaff/manager or any body. Now, you might be thinking "They must be busy"... Not really though. Remember, due to covid these places are only allowed 50% seating AT BEST. In any event the waitress finally came to the table for initial contact at 7:33. We put in our drink orders as well as our dinner order, as we had plenty of time to figure out what we all wanted. Great we're in! Let's GOOOO! Not so fast... All of us ordered salads (3 house and a Caesar). The 3 house salads looked great and they enjoyed them, the Caesar NOT SO MUCH. It was drowned in dressing and I don't mean it just had a little too much, it was literally SWIMMING in the dressing. About half way through I noticed that half of the lettuce was literally brown... Now keep in mind lettuce goes bad pretty easily ya know, a little brown is ok, but when the entire leaf is BROWN, that's a no go for me! Whatever, it's just a salad and not really THAT big of a deal... At 8:13 our entrees come out. My daughter had a burger which she said was great, Pops had ribs, he said they were good. My mother and I ordered the Chicken Fajitas... The skillet came out and appeared to be sizzling (which is awesome) however I could pick up the skillet with my hand and hold it without feeling much heat at all O_o . As someone who orders fajitas a lot, I've never once been able to touch the skillet much less hold it in my hand. The peppers and onions were blah at best, the rice was dryer than the Mojave desert, beans may have been refrigerated?!?!... The sour cream was ok though :D We ordered 2 of the 2 for $25 deals so that came with 2 desserts as well... You guessed it, we sat waiting for that too... At 8:45 we just asked the waitress to have that to go, she said it was already made and would bring it right out... You may have guessed it right again, they did not come right out O_o... 10 minutes later she returned with 1 of the dessert items we ordered and another that we didn't, wrapped to go. To clarify, we asked for 2 of the chocolate chip cookie desserts... We got one and then a to-go cheesecake, which ultimately is fine but I just wanted to mention it in this review :D I did give this experience a 1 star based SOLELY on that chocolate chip cookie dessert being absolutely FANTASTIC! Now, keep in mind, I'm not writing this just out of irritation but as a person who has worked in the hospitality industry for more than 10 years. I have NEVER seen a worse example of terrible management and misguided staff (with exception of the bar as we did not order anything from it, so I can't speak regarding it)... I can 100% assure you that re-visiting this location is going to be a hard NO from me. I'd rather eat Subway :X read more

The worst meal I've ever had. The chicken on my salad was just gross (sorry I can't think of a more descriptive word). I was unable to eat the soup. The fajita vegetables were BURNED onto the skillet and they didn't comp the meal. The service was a D. I'm not sure how this place stays in business. read more

We have been getting takeout here since covid started, but we have become really tired of looking at the inside of our house so we're venturing out. We decided to eat inside Chili's. Big mistake. They were soooo understaffed! I ordered the unlimited soup and salad. It took quite a while to get our order. I didn't like the chili that I had ordered and wanted something else. The salad was meh too so I wasn't eating that. I just wanted soup. But our waitress never returned! I sat there and watched my husband eat his dinner. Nobody even came close enough for us to flag them down. After my husband was done eating and I was still sitting there with most of a bowl of chili and half of a salad in front of me, I went up to the podium and asked if there was a manager I could talk to. She did end up comping my meal, but I would much rather have had the soup and salad! We'll still get takeout here but no more eating in. There just aren't enough people working there. read more

I am a devoted Chili's fan, but I will never go to THIS Chili's ever again. We ordered food To Go online, and arrived at the time our order was supposed to be ready. Waited for 30 minutes. Was told that chicken tenders were being cooked. Waited another 15 minutes before speaking to a manager who said that the way online orders come in is "they just pop up and we don't know they're coming." .....right. That's kind of how online food orders work. Unless you're telepathic, in which case, props. Not only did we (along with 7 others who came in for their food and were in our same boat since they didn't send a telepathic heads up to the staff) wait for nearly an hour for our food, but when we finally got it home and sat down to eat, IT WAS STONE COLD. Meaning it had been ready the whole time. Meaning we waited an hour for no reason. Meaning this is, effectively, the saddest Chili's to date. BEWARE THE KNIGHTDALE CHILI'S. Come hungry; leave hungrier and mad as hell. read more