We used to eat at this Chili's location regularly, which I would say was several times a month. Since COVID, we have maybe dined twice. We decided to have a holiday meal there last week. I do not know if "sub-par" is the appropriate word, or if it means that most drinkable and edible things were gross or close to it. The entrees were cold. The two quesadillas were tepid and limp when you would expect them to be crispy. The kids' breaded chicken was mostly breading. Our daughter avoided her entree and ate the brocolli and share two pieces of quesadillas from other entrees. Alcoholic beverages were fair. Service was the best part, along with a mostly empty dining area. The individual item price and total price with tip were high for three adults and one child. The dining experience included two alcoholic beverages. I think our other options would have to be limited to revisiting this establishment. read more

Always great service at Chili's!l, especially today when we messed up our own order. They took care of it for us. read more

Chili's - Quesadilla Explosion Crispers Salad with honey mustard dressing - American Near Me - Kingsport, Tennessee

came in on August 14th. Right before lunch. The girl that seated us promptly and the one that brought our food from the kitchen were extremely nice. 5 stars for them. The waitress/bartender gets 0 stars. I would give this lady negative stars if I could. I paid with my credit card and usually give the waitresses a 30% tip at least for good service in the form of cash. I told her I would give her tip in cash. She was fake nice then downright rude. I couldn't get a refill or even answered or acknowledged for 20 minutes when I was trying to get out of there. I would just get a hateful waitress/bartender giving me dirty looks and throwing stuff, giving me I had asked for a to go cup for my son and a refill for myself of diet coke with me being a diabetic and it was supposed to be diet coke. The last time I got a drink with sugar by accident I ended up in the hospital for a week and almost died from aspiration pneumonia and septic shock. Well back to the service. She finally slammed 2 Styrofoam drink cups on my table. The cups were covered in water. Water was slammed all over my table and also the drinks were coming out the top of the lid where she slammed them down. I had to try to find enough napkins to clean this mess she made all over my table because she wasn't going to do it. I tested my drink and it was not diet but a regular coke. My son's strawberry lemonade was strawberry water. Now I know where all the water on my table and Styrofoam cup came from.Not sweet as all. Tasted nothing like his 1st. And only drink. I also got my only refill in one of these cups. A refill that had I drunk it then I could of possibly died. I was extremely nice to this lady. The workers are never rude except this and another time. This the first time since the beginning of Covid before mask when the dining room was almost empty and I had a man wait on me and I was with a guest who had never been to Chili's. I told him I would let him know when we was ready to order. He had 1 other table to wait on with 2 people and his only duty was being a waiter...2 tables. 2 minutes later he came back over and told me he didn't have time to deal with waiting on us to order. He had 5 customers total. I told him we needed more than 2 minutes. So no tip for either one. The employees of this establishment have been nice except for this lady and guy. I always looked forward to going there and tip well. I asked for a to go containers some salt to start with then refill and to go cup later. But I don't think I'll come back. Just because of this employee. Nobody should ever be treated so rudely when they have only recieved the bare minimum of service from their server. If she can't handle this job then please find another occupation. If you are having a bad day don't take it out on your customers. Talk to your manager. Food: 5/5 | Service: 1/5 | Atmosphere: 1/5 Wait time No wait read more

If you have time, go to the one in Johnson City. It's so much better in every way. The Kingsport location is seriously lacking in service, and the chips are always cold. Greeters could use a personality, or at the minimum a smile. At the least, pretend you're happy someone is coming in. read more

I LOVE CHILI'S!! the best food ever!! all the servers were so welcoming, and we loved the style of the restaurant. Will be coming back!

I absolutely loved Chili's. My wife and I would go here for date night, and order takeout often. Our favorite menu items was the Texas Dry Rub ribs and the Loaded Street Corn... And for some reason they got rid of both! So it's unlikely I'll ever go there again because it's just another restaurant now read more

Great food and services. Best street corn in town . Clean restaurant dinning room and restroom

Loved the food but the waiter was rude and uncaring and she didn't listen we asked for more sauce and got food wrong

Great service!!! Loved the food. And the waiters are so nice and welcoming. Chili is one of my new favs

Went on a Friday night, there was a wait (as to be expected) and we got seated in about 25 minutes. Our server was very sweet and took great care of us and the folks around us. We shared the southwest egg rolls and some wings, both of which arrived in a timely manner piping hot and fresh. We really enjoyed the food and got the cookie skillet to finish off the night. Overall, Chili's exceeded our expectations and we will be coming back. read more

I'm really not sure how this place stays in business. This was probably one of the grossest experiences in a restaurant that I've ever had. We waited 30 minutes for a table just to be told to "sit anywhere you want." So we sat at a booth in the bar area. Our waitress was also the bartender and we she was far too busy to juggle both. All the food was bad because everything was cold when we finally got it, which was about 30 minutes. I know my food had been sitting at least 15 minutes. I ordered the Cajun pasta with chicken. It was so cold the top of it had dried out already and was a totally different color than underneath, just look at the photo. It's not what it used to be years ago, it's sooooo salty now and this is coming from someone who likes salty food generally. It's just heated up processed crap that had sat out a long time before they brought it to me. I ended up finding a black hair in it a couple bites in and took the rest home to feed our pigs...literally. My husband ordered the ribs and chicken crisper combo. It was all cold, literally all of it. Ordered 2 for 1 modelo beers and they were flat. Look, the only reason we came is because we had a gift card but will never ever go back. We just bought ourselves $68 worth of diahrea. read more

Chili's - Cajun chicken Pasta. Dry, salty, hairy, gross. - American Near Me - Kingsport, Tennessee

Was very hungry due fasting. Food was under par. Service was meh. Waitress looked like it was a 'job' read more

Chili's - Chicken Fajitas could have had better taste. Visually like fajitas brown. Too white . Needed a tan. - American Near Me - Kingsport, Tennessee

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We had a party of seven at Chili's in Kingsport on 4/20/2024. When we placed the order it included four burgers, two cooked well done and two medium. When the orders came out we asked which was which and were told they didn't know and that the staff was not allowed to touch the food. Still wondering how the burgers were assembled but that's for another day. When we got the bill we realized why the staff didn't know and that's because the waitress, Lily, did not distinguish any difference in the four burgers when the order was placed. Lily was defensive when asked which was which and now I see why. We wanted to drop the matter and enjoy our company but Lily became condescendingly sweet making the meal awkward. We agreed in the parking lot to mark Chilis off our monthly cousin get together list. read more

Went tonight for a moment. 12/07/2023. The place was freezing cold. Everybody was complaining. Bar and wait staff were putting on hoodies. Guys, when it's 39 degrees outside and the fans are blowing cold air - we have a problem. Then we were told the heat "was out." Guys, its December. I had a couple of beers and left FROZEN. Fix the heat, please and I'll probably return. read more

the food was dog shit and I got food poisoning after. Service was pretty good though.

Always good food and service. Usually don't have to wait long for a table We love it there.

They were super pack when we went, an hour before they closed during the week even. It was nice, our waitress did everything to satisfy us.

We went in for lunch today. There were five of us. Over half of the tables were empty! They told us it would be 10-15 minutes before we could be seated! Said it was because of the kitchen. We left and went somewhere else which was busier and were seated immediately. Service has been so slow there recently. read more

We waited for a good while for a table which was understandable in this crazy time but when we were texted that our table was ready the hostess just couldn't be bothered to seat us while hanging with her friends. We stood there for what seemed like forever then she seemed surprised that we were waiting. She was not friendly at all. Once we were seated everything was decent. Waitress was friendly and the food was ok. read more

Food was decent but service was awful we heard the waitress say she hated her job didn't want to be there and y'all don't pay enough I had to speak up and say we're ready to order we didn't feel like customers at all noses like aliens read more

It's been quite a while since we last ate at Chili's. There have been too many new restaurants opening here and in other nearby towns that we have decided that we would eat elsewhere for a while. But their new ad campaign of "Chili's is Back" made us think we might give them a try again. Sad to say it was a mistake. They got my wife's order wrong (the server took the order correctly, she just entered it wrong). So they brought my food for me to eat while my wife sat there. The server did bring her a cup of soup to eat while they fixed the correct meal. Then they brought her meal so I could watch her eat. It took a long time to get our check and I noticed the "complimentary drink" with their rewards program was not taken off the bill. I know the server knew about it because she asked us if we wanted the free chips & salsa or drink when she took our order. I would have brought it to the server's attention, but she was nowhere to be seen. In fact, she was going to bring my wife a drink to go, but never brought that either. I guess we'll give them another two or three years before we give them another try. Maybe Chilis will truly be back by then. read more

Don't order drinks here unless you want to be interrogated about your identity. I was dressed comfortably with my hair in a bun and no makeup on, showed the server my ID to order a drink, and he proceeded to tell me that my ID photo "didn't look like me". He then, ignoring me, looked to my boyfriend and asked him, and I quote, "No bullshit?" We were shocked and insulted. He then took my ID into the kitchen, and the manager came out with my ID and told me that he would "let it go...THIS time". Unbelievable. read more

My wife and I hadn't been to Chilis for some time, so we have been 3 times over the last 2-3 months. Each time, the food was good, but the service was very poor. We chose to come back multiple times because we like the food offered thinking the restaurant that which was good a couple of years ago was having a bad night. We know it happens. All 3 recent visits were met with consistently poor standards of many things. The dining room was not even full and we came in at a time when you would think the restaurant would be very busy, so I'm starting to think the service is the issue. An example of our dinner just last night. The hostess is always nice,but there is debris all over the floor on our way back to the table. We have had the same waitress for our last 2 visits with the same results. She didn't bring plates with our appetizers, handed food across other guests, and I waited for my entire meal to get a drink refill. There are obviously some standards here that are not being upheld. That could be the reason for the distinctly negative trending of reviews over the last year and why my wife and I will probably not be back until things get back to what we were used with this Chilis location before our last 3 visits. Consistently poor in all regards with each recent visit. read more

This is the best Chili's in East Tennessee! The service is always exceptional, as is the food. My special order is always perfect, and the service is very fast. I always make a point to eat here when I'm in Kingsport. read more

Food was good. Love Chili's blackberry tea. Waitress very nice kept drinks filled. Overall good dinner. Fajitas good as they always are.

My wife and I came for dinner tonight. Food was good (average for a Chili's), the 3/$10 deal is great. The server Ryan was outstanding!! Would definitely recommend. read more

We ordered takeout from here the weekend that restaurants were first allowed to reopen for indoor dining. I do not agree with that decision at all because it's not safe at this point, but we decided that curbside would likely be safe. I placed my order at 6:20pm. I was told it would be a 45 minute wait. I arrived in the parking lot at 7:00pm. All of the curbside pickup spots with signs were taken so I parked beside of them and called the restaurant to let them know I was there. The girl on the phone told me to tell one of the employees working curbside. So I got out of the car with my mask on and let one of the girls know I was there. She asked for my name and told me to hang on so I got back in my car. I waited and waited, nothing. So after some time I got out of the car and told a guy employee that I still hadn't received my order. He told me they were backed up. The funny thing was, the entire time I had watched other cars pull in after me, get their order and leave. After I had sat there for over an hour, I rolled down the window and told another employee that I hadn't received my order. She asked for my name and told me to hold on. I waited. At this point it was 8:35pm and I am a diabetic, and my blood sugar was bottoming out because I had taken my medication but not had dinner. I called the restaurant and told the same girl I spoke with earlier just to cancel my order, that I couldn't wait any longer, and told her my blood sugar was crashing. She said "omg do you want me to bring you some soup?" I said no thanks, I'm already leaving the parking lot. I left and got us food from Cookout. By the time I got home it was going on 9:30pm (we live in Church Hill). Because of this "service" we will never be back to Chili's. That is sad because before the pandemic, we ate here every weekend, but this was unforgivable. read more

My favorite restaurant! Great staff and great food. I never get tired of eating here.

I really couldn't believe my eyes when my date and i entered the restaurant. There was food all over the floor. In spite of that, we still thought we would give them a shot, as it may have been from the previous patrons. We were told to sit wherever we wanted, so we chose to sit in a booth, somewhat close to the bar area. There was food in the floor at the bar, from one side to the other. The touch screen on the table was nasty looking with grime and fingerprints, that i didn't want to even touch it. The appetizer menu that stays on the table was disgusting and even had hair on it. I was horrified. I have never eaten at this Chili's, only the one in Johnson City and was excited to try it. We didn't even order, we just left. I cant imagine as dirty as the dining area was, how bad the kitchen must be. read more

Aweful kitchen service. Waited 35 minutes to get our food and that was after waiting 5 minutes for anyone to acknowledge that we were even there. There were short staffed but weren't slammed. read more

They were out of everything even sugar. We waited 1 hour on our meal and it was wrong. They were at half capacity and still could not keep up. read more

I haven't been to Chili's in a while, but decided to go there with my wife for lunch. There was no one to seat us and after a wait, someone not the host seated us. The host wandered in, but no one came to wait on us, so after a lengthy wait, we left and went next door to the Olive Garden. The service was good as was the food there. read more

I've been to several locations of Chili's and the food has been at least four stars, but in my two visits to this location, it has been a disappointment. The first time I had lunch here over a year ago, I suspected the food wasn't cooked on clean equipment because later on I had the runs. Yesterday I ordered chips and salsa for appetizer, they were good, and a bacon cheddar burger for lunch, which was over-cooked, lacking flavor, and I detected hints of flavors of other things that were cooked on the grill, on my burger, which tells me they didn't clean the grill before cooking my burger. If they don't clean their grill regularly, which else do they not clear regularly, in the kitchen? Maybe Gordon Ramsay should pay them a visit and inspect the kitchen and walk-in fridge. read more

We ate at Chili's last week and as always we were happy with our choice to go there. My fried shrimp was perfect and a nice touch was they removed the tail shells for me. My husband's dinner salad was big and crispy and delicious. My fried cheese was also excellent. Who could ask for anything more? read more

Took my husband here for Fathers Day. Well, unfortunately it will be my last time going. The food was less than average. My quesadilla turned out more like nachos because it was so thin and crunchy. The chicken was definitely different-not what you'd expect in a quesadilla. Then to top it off, I was charged 1.99 for my kids using the little table top game set ( same one you use to pay with ). They did remove that after I blatantly said I was not paying for it. All in all- so long Chili's. You can keep your baby back, baby back ribs! read more

The food is really good, especially the salads, which are super fresh. My husband always orders a pasta dish. Love, love, love the appetizers! read more

Last week my family and I went into Chili's for lunch. (Myself, my fiancé, and my 1 year old daughter) The hostess was unbelievably rude. She looked at us and said we could sit wherever and as we said we would just sit in a booth over in the bar area - as it was practically empty over there. She then stopped us and said you can't sit over there though. "Your kid's gonna be in the way." I told her we have sat over there before about this same time of day and that it has never been a problem. She rolls her eyes and says, "I'm just telling you. You can't sit there because she will be in the way." Mind you, we were going to sit at a back booth that's not elevated, so the high chair would not have been too low. We've also sat here a handful of other times at this same booth, with a high chair and no problem. They sent us a letter with a be our guest gift card to compensate, but I won't be back. In the letter they stated that high chairs aren't recommended at their booths for safety measures. Where were the safety concerns whenever we sat in the same booth with a high chair previously? I will be giving the gift card away to someone else that could use them. I'll be sure to warn them to not bring their kids with them though, as they could be potentially be in the way. Tip for management - train your employees on the importance of proper customer service and how they handle situations could make or break a diner's experience. Had your hostess handled this better, I would not have been so angry. read more

My first mistake was waiting 50 minutes for a table when they said 20 minutes. The waitress screwed up our drinks 3 times and I still didn't get the right drink(sweet tea) kind of hard to screw that up. Waited 50 minutes on food only to learn that our waitress hadn't keyed our order in. 2 hours wasted no food and bad watered down tea. Don't waste your time or money here, you will be disappointed! read more

We are very loyal Chili's customers! We love to go there alone and with our family and friends. It's our FAVORITE restaurant in town! Most all the servers know us when we come in, including the Manager, Dan and most the Assistant Managers, Keith too. They know what we usually order and how we like things. The servers are very attentive and very nice to us and whomever we have with us. Fav's servers.. Jon, Jason, and really too many to mention. ( I forget some of their names & I'm so sorry. I will make note of them.) read more

Always a good time here! Some of the best bartenders in town and always a drink special! I love this place!