Came to eat dinner yesterday with family, got food mine was ice cold! I saw a manager waved him down he kindly remade it and it came out ice cold again so I was confused at irritated atp asked for a to go box but still never ate it because tasting a cold noodle and shrimp ruined it for me ! Never again didn't offer a refund nothing bullshi I have to give at least one star because they deserve none taking ppls money read more

Oops! It happened again last night! I was inspecting my to go order before I left the restaurant, and they had left out a chicken entree, dipping sauces, garlic bread and the plastic cutlery! No apologies made, just was told, that they were "slammed "! Everyone in line for pick ups with me starting inspecting their orders and had the same results! GET WITH IT CHILIS!! read more

The burger was messy but decedent. I so enjoyed it. The restaurant was busy but was quite worth the wait. Refills were provided on the Coca Cola. read more

went today, Monday the 15th of December for lunch with my wife. food was average. walked in and the hostess was on her phone, another host was sitting on the bench with his feet propped up. we were sat in the bar area and the server was nice but honestly never there. dirty shirt, took orders, someone else delivered ( even our drinks ) she was also making drinks for the bar. only two tables and barely saw her. concerning part is she had a shirt saying she was a trainer. what a joke. when we where done she never told us we had to pay at the little table electric thing. after about 5 minutes we figured it out. if this is the Chili's standard of service I am confident that they won't be around much longer. read more

I really enjoy this sandwich. The service was pretty okay however the food was a little cold. The inside of the restaurant was also freezing. They have decent chips and salsa. read more

Chili's - Bacon Avocado Grilled Chicken Sandwich - Bars Near Me - Hagerstown, Maryland

Chili's in Hagerstown on Railway Blvd. @ 5PM Wasn't busy. Service was great. Server was very attentive. However, the manager DAN needs to be re-trained. Walked past our table several times & never uttered one word to us. We're guessing it's the pigmentation of our skin. Do better from one restaurant manager to another. With that being said 5 stars went to 3 stars read more

*BAD* From the start it took over 40 ish waiving multiple people down just to get our drinks taken, which came out wrong, and waited over an hour just to get our food taken. Saw a different server each time.The food wasn't even like THAT good to warrant such a wait. I honestly felt ready to just sit down after a long day and enjoy a restaurant I like, but me and my family were just waiting to leave by that point. Will not be coming back. Wrong order, terrible food, terrible service!!!!!!!!! read more

Beautiful and wonderful people! Very exciting time and for a good price! friendly servers and good food, 9/10 recommended, bathrooms could be cleaner. read more

Contrary to some of the other reviews, the service was actually quite nice. The server was polite, and I received my food quickly. I got the 3 for Me. I ordered the cilantro lime carne asada. The steak was a little tough but still good and flavorful with the pesto. The house salad appetizer was good but really small. Overall, everything was pretty good. However, it would be nice if the menus listed the prices for their cocktails. I didn't order anything off their drink menu because I take price into consideration when making a selection and didn't want to sit there asking the serve for all the drink prices. read more

Chili's - Cilantro Lime Carne Asada - Bars Near Me - Hagerstown, Maryland

My server was awful at his job we waited 30 minutes for our soup I had gotten our straw and silverware because he failed to do that. He couldn't get me ranch like what. And not to mention he wouldn't leave the other female servers alone and would get up close to them and us and you could tell other people were very very uncomfortable not a good experience. Our cups were so dirty we didn't feel comfortable drinking from it read more

Chili's - The cup we were given - Bars Near Me - Hagerstown, Maryland

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Great Food and great customer service. The food is excellent and the customer service is great!

Food was horrible shrimp was tasteless the Nashville hot flavor is so hyped but taste horrible the Nashville hot tenders and Nashville hot montzerella sticks needs to be taken off the menu and then the lady gave me a weird look when I asked a question and I find it crazy 130$+ for food that I can make better at home only thing that was good was the waitress u got some baddies workin there. read more

Them Nashville hot tenders was some buns don't get them they needa go outta businesses Fosho like how u gonna make that bad of chicken tenders like it's not that hard read more

The food was under cooked and the drinks were watered down. We notified the waitress and she took the food back, had to wait for another 20 mins for the food. read more

Hagerstown the worst chills i have ever been to the service was very unpleasant and rude.

i called 3 days prior to make a reservation, the manager on the phone took my reservation and confirmed it. i received 3 text message confirmations on the days leading up to it. when we arrived the hostess stated they do not take reservations and we would have to wait until a table was cleared. upon asking to speak to the manager and show him the text message confirmations, he didn't even bother to look at the messages and told us there's nothing he can do. After we were finally seated our waitress was amazing, and the food was decent even though we had to wait nearly an hour to get anything. We noticed the manager going around to every table asking about their meal while completely avoiding eye contact with us and waking straight past multiple times. The manager made no attempt to reconcile or help the situation instead he ignored us and chose not to admit the restaurants fault. I believe he was the one i spoke to on the phone but he was embarrassed to admit it. I've attached the proof of confirmation here as well. Overall the waitress was phenomenal but the management needs a lot of work. read more

Chili's - Reservation confirmation - Bars Near Me - Hagerstown, Maryland

This is the best restaurant in Hagerstown md The place is always warm and inviting the staff is amazing my burger was cooked to perfection it was amazing the chips and salsa are the best I ever had are server named Alex was awesome he did an amazing job thank you for a great experience this place gets 100 stars. read more

We ordered curbside pickup, and the server/bellhop/whatever gave our food to the car 2 spaces away, realized their f-up, took the food back and handed it to us. Gross. Will not return. If I could give negative stars, I totally would! Also of note, unlike in other states with more stringent social distancing measures, the bag and food containers were not sealed with any safety seals. At least staple the bag closed with the receipt. So gross. read more

Chili's - How they bag up curbside orders during the coronavirus pandemic. - Bars Near Me - Hagerstown, Maryland

I was overcharged!! Going back to get my money back unless you don't want a good review??

The food was really good. I had the Santa Fe chicken salad. The Spider Bite Margarita was very good and I loved that it was Halloween themed! The chocolate lava cake was the best I've had. Also, very friendly staff! read more

Chili's - Spider Bite Margarita - Bars Near Me - Hagerstown, Maryland

Food 10/10, service 10/10, ambiance 9/10. Food and service are always so great. I love chili's every time we go they never disappoint.

First let me say we had the BEST server ever tonight- Jazmere. She was awesome! Very friendly and attentive. As for our dinner, it was the worst meal we have ever had at Chili's. My husband ordered a burger medium rare and it was well done and very dry. He said it was hard to even eat. Our food took over an hour to receive after we ordered it. The restaurant was not busy when we arrived. We were sat immediately and there were plenty of open seats. Even the waitress had to keep apologizing for the long wait. I ordered the chicken margarita which was very spicy. I have ordered it in the past and it was never that spicy. Very disappointed in tonight's meal. I hope this isn't the way this location is headed. read more

Excellent service and food was hot and delicious. Service was so good and it just made the trip so good.

HELP!!!! This place needs serious help. Came in for a bite, sat down and waited for about ten minutes for someone to come get our drink orders was just about to get up and go when a waitress told our waitress we were about to leave. When our waitress came over she started telling us about some customers that had left her a bad tip. I can see why. Service was horrible. Food was about the same. Ordered chips and salsa and guacamole. Chips looked like they were dropped in the fryer and pulled out way too soon. They were all clumped together and greasy. Asked for a new order. Same thing. I was already fed up and ready to go. We got our food asked for a to go box and left. Chili's seriously get some help at this location. read more

Can't say if the food is good- cause ours never arrived at the table. Restaurant was clean, we were promptly seated, waitress came quickly, and the drinks were good. Waitress forgot half our order even though she repeated it back to us as she was writing it in her pad. When we flagged her down, after spending a solid ten minutes trying to catch her, she asked if we had ordered the missing food items via the little computer at the table. (She had 1 other table) The people across from us arrived after we placed our order, yet they had their drinks and were halfway through their appetizers by the time we were able to flag down our waitress. A different waitress brought us our drinks, which were wrong so she had to go back to get the right ones (I felt bad for her, everything the other 2 waitresses messed up/forgot, she ended up catching crap for from other customers). read more

So I ordered a Doordash order from them , I was given street corn instead of regular corn on the cob, my drink is missing and a black hair was inside my ribs . That just ruined my whole appetite . read more

Chili's - Hair on Ribs - Bars Near Me - Hagerstown, Maryland

This place has always been pretty good to us. The wait to get seated at a table isn't long, but the wait for the food is. We've waited about 30 minutes a couple of times. The staff is very friendly and the food is normally always good. read more

I've frequented another Chili's in Carlisle, so this is my basis for comparison. Hagerstown restaurant left a lot to be desired. It took a while to be noticed by anyone to be seated. After being seated, I can't even tell you how long we waited to have someone take our drink orders. Finally ordered and got our food. The food was not as flavorful as I was expecting. I ordered the exact same food as the other location I'm used to but it was not the same tasting. The service was subpar from other locations I've been to. I will only go to this location again if I'm in a pinch and just really want Chili's. Management needs to step up here and massively improve. read more

Waitress was rather inconsistent. Spilled several different things and continued to forget simple things we asked for. Most of the food was great although. Menu lacks explanation, lead to confusion. read more

Worst meal I have ever had. Steak very tough, Broccoli had brown spots and cold, my coffee was old and cold the loaded potatoes awful color and barely warm. read more

Chili's - Bar - Bars Near Me - Hagerstown, Maryland

Food was good it's a Chili's . I loved the server was sweet she treated us like people . She smiled and was vary Attentive . I will say I will come back when I am in this area read more

Chili's - Bars Near Me - Hagerstown, Maryland

My server at Chili's was extremely rude, and could not have pushed my party out of the diner faster. We were enjoying our conversation with one another when she quickly asked "are you done, do you need box?" My friend replied "yes" and she said "okay are you paying together." I replied I was separate. She then grabbed the IPad on the table and slammed it down pointing this one's yours. I've never experienced this at any other chilis, and I will not be coming back. I wrote a review on the iPad about our experience. She yanked our plates from us. While I was in the middle of writing the review, grabbed mine so quickly the fork that was placed on the plate flew off the plate and stained my NEW jeans. Which she saw and said absolutely nothing. Im disgusted with the way this business is ran. I've never felt so uncomfortable in my life. I mean for gods sake it was my friends 20th birthday she ruined. I understand people have bad days but for her to treat us so poorly and make all of us for so uncomfortable. Get a grip for gods sake. I've worked in customer service for 7 years. I would never make an individual or group of people feel so unwelcome. read more

Waitress was great, and that's where it ended. Our food took quite awhile, and then when I received it the tray was dirty. It had hard dried barbeque sauce all over it, yet my meal did not have barbeque sauce as an ingredient. The waitress was horrified and immediately took it away. I watched my husband finish his entire salad while I waited for my meal to be redone. I will say the manager was extremely apologetic and comped our meal in spite of my protest. So the service staff gets high marks, but they need to work on their kitchen staff. read more

Came here last week and had the worst service, and it wasn't that busy. However, we met the manager and she did a phenomenal job of making sure we were taken care of. She rescued the whole lunch experience with her professionalism and customer service. I came again today to see how things have improved. The Manager personally greeted us and had the chips and salsa out fast. The server did a great job and the food was fresh. They have great prices here for the amount of food you get. Two thumbs up for improving, and the manager has done a fantastic job at personifying the culture of Chilis philosophy. read more

I could probably eat lunch here every day and not get tired of Chili's! The Tex Mex egg rolls are a "little" addictive. The sliders are excellent-seasoned well and juicy and have bacon on them-always a good thing. Even the chips are better than other restaurants! read more

HORRIBLE!!! When we arrived there was many empty tables but a 20 minute wait. Service is absolutely ridiculous. We had to get up and walkout. We sat there for 15 minutes and no server ever acknowledged us. This isn't the first time. We will NEVER go back. read more

DO NOT COME. We had some of the worst service we've ever had in a restaurant. The waitress never came by and we sat there for forever. PLUS, two people from our party got FOOD POISONING the next day. The food was cold & not good. NOT CLEAN & NOT COVID SAFE read more

Had to come to Hagerstown for an overnight trip. I'm a creature of habit and usually stick to places I know when I'm in an unfamiliar area. This Chili's is pretty standard. We got chips and salsa as an app. The chips were warm and the salsa tasted fresh. We both got burgers. The fries were nothing special. Chili's has garlic, dill pickles now and they were very tasty. Then we ended the meal with a new s'mores molten cake and it was delicious! Our server was very nice and attentive! It was a good experience after a long day of driving! read more

This must be the worst location in the chain. Curbside ready at 6:51pm Had to go in to pick it up and still wasn't ready at 7:05pm. Won't be back! read more

Oh boy this is a bad place to eat. The shrimp is so badly kept frozen you can taste the frost bite, the chicken is kept in the same condition. The restaurant is newer yet it feels like they keep their food in old freezers and don't properly store anything. The service was ok and the appetizers were fine but the entrees were not good. Don't recommend this place with all the better places around it. read more