Ate there for late lunch - food was excellent but was even more impressed with the service! Fee, our server, was fabulous and we would go back absolutely! Thank you Fee!! read more

GREAT TOILETS after a concert. Highly recommend. Will be back love the staff :):):):):)

Walkable from convention center but this was the only pro. The food was horrible - my ribeye steak was overcooked and not seasoned well. I substituted fries for Mac and cheese and it was undercooked pasta in cheese water. The only thing edible was the steamed broccoli. You would think that since it is a chain and there were no patrons when I was there, they could cook a basic meal correctly. Server only checked on me once and I had to pay my bill on their handheld device left on the table. read more

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When I got my takeout order it looked fine but when I got home and started eating the sour cream has MOLD in it. So disgusting never coming back or ordering AGAIN! read more

Chili's - Sour cream - American Near Me - Charleston, West Virginia

It was an OK experience. Service was not the best but it was friendly and the food was OK. The food is a typical Chili's but the restaurant stood out as a place needed a good cleaning and to keep up with the bussing. It was an October visit and four of my uncles and I decided to grab some food. Convenient location close to the Embassy Suites and I explored the Mall. I would skip it but ok if you are looking for something to do after or before. I would go back based on its Chili's alone. read more

Chili's - American Near Me - Charleston, West Virginia

I love coming to this chilis! The service is fast, they have you sitting down within a minute, and the food comes out within 10 minutes. The servers are always coming by to check on your food and they are so kind! Now to the food!! The triple dipper never disappoints me! The mozzarella sticks are always fresh and give the best cheese pull! The chicken is perfectly fried and those big mouth bites are delicious! The chocolate lava cake is to die for! I've come back multiple times and will continue to! read more

Chili's - Triple Dipper (big mouth bites, Nashville hot mozzarella, honey-chipotle chicken crispers - American Near Me - Charleston, West Virginia

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I'm always looking for deals. I've been wanting to check out the Chili's $10.99 deal for a while. There's actually a decent selection you can choose from. I opted for the smash burger, fries, house salad, and a Coke. That burger was huge! This is definitely one of the best deals out there right now. It's in a container because I picked it up on my lunch break and took it back to work with me to eat, lol. Two thumbs up and a full belly. read more

Chili's - American Near Me - Charleston, West Virginia

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My son and his friends came in about 3 weeks ago, and their server was Jenifer. She proceeded to look at a group of underage boys and give them alcoholic drinks after they showed her their ids. I think it is highly unprofessional to be serving alcohol and flirting with underage boys. read more

It had been a long time since we visited Chilis. The margarita of the month was Berry Dragon and it was really good. The house salads were small but good. I had the old timer burger and the wife had the smash burger both were good. The fries were spectacular as they were just out of the frier. Our server Emily has been great and she made some good suggestions. I am glad we ordered the mini lava cake a large one would have been too big. At her suggestion, It was very good. read more

Our server was excellent but the manager AMANDA was on a power trip. My husband who has a head full of gray hair and a gray beard was told to produce his ID after he already showed it at the bar. She pretty much threatened us. There's always a way to get a point across without making customers feel like they are being harassed. read more

Chili's sucks so bad ‼‼They don't care how the orders to go turn out, so sorry for take out customers you get what they slop in a box. Get it home call back to let them know how poorly they did, Mgmt could care less. Was a loyal Chili's customer for 38 years. I'll drive right by their doors and go to Fat Patty's in Teays Valley to get Excellent burger, chips and salsa, and Queso. You can't get any of that at Chili's anymore ‼‼ REALLY 1/2 FOR BARTENDER. read more

Came here earlier. Food was great! Staff were really friendly! Place wasn't very packed so no wait for a table, would 110% come here again.

Great food came out fast and was so well, steak and barbecue was perfectly down and the service was so fast and responsive. Looking forward to my next visit read more

It was an amazing night. Service was attentive and ful of laughs. The food truly was awesome. The vibe was great. I would 10 out of 10 recommend read more

great experience! servive was great and food too. Chelsea was a fantastic server and Marcus was great company!

We will never be going back after having a roach run across our table. Sooo disgusting. read more

Chili's - A roach went running across our table!!! Gag. - American Near Me - Charleston, West Virginia

Food was awesome and delicious, and quick. Service was great. Server joked and laughed with us. We will definitely be back!

Super dirty and it smelled bad inside. I would not recommend this place at all. It has definitely went downhill.

We ate there on a Friday night prior to a local concert. There was a waitlist of about 15 minutes or so. Our waitress was fantastic and the food was excellent! The smoked combo was my choice and I loved it! Great experience! read more

Chili's has good food for a great price and is still open jest under a remodel and is looking great so far

The food is great. The staff is even better. No mistakes by anyone. Clean and comfortable. Highly recommend.

This was absolutely the worst experience I've ever had at this location and will not be back. Our server was terrible. We waited 10+ minutes for our drink orders and another 10+ minutes for them to even get there. Then our appetizer came out with our food. Our waitress dropped a few of my husband's fries into his drink and flat out laughed THEN offered to bring him another one. After this, I cut into my steak and saw this. This is severely undercooked as I ordered a medium well steak. I got nauseous after seeing this and sent it back to be cooked. 2 tables food came before I ever even got it back and they ordered after my steak was sent back. It was the worst experience for my husband's last lunch with me before deploying with the Army. I will not be back. read more

Chili's - My "medium well" steak. - American Near Me - Charleston, West Virginia

Honestly I am over Chili's. It must be me. My wife orders from Chili's and never has a problem. Every time I order for pick up delivery or in restaurant ( doesn't matter which location) my order and/or service is poor. My wife orders and no problem. This hatred of me has gone on for 15 years It's personal now. Today I got three leaves of lettuce and a hint of chicken on my chicken Caesar salad. Chicken taco soup instead of chili and no skillet quesadillas. Door dash unfortunately fixed these issues with a credit. Bottom line is chilis and I don't get along and should never be together again. I am out. read more

A group of 34 of us went to Chili's to celebrate a co-workers retirement party. 2 weeks prior my co-worker stopped in and spoke to the manager, went back in again this week and spoke to them again, and called today to cofirm everything. One would think they would of called in 2-3 staff to cover our area, WRONG!!! My husband & I arrived first (I had decorations to set out). Two wait staff introduced themselves and stated they would be the two waiting on our group. They brought back the utensil and menus and set them on the shelf. Once I finished decorating, I set out the menus and each persons utensils to save time. At first we thought things was gonna be great. They got our drink orders and food orders pretty quickly, but then we never saw them again until we were all almost finished eating. I asked twice for a drink refill from the staff that was bringing out the food. After 10 minutes I went to the bar and got it myself. The rest of the place wasn't that busy, maybe 4 tables, but it appeared they only had 2 wait staff the rest was only delivering food. Everyone seemed somewhat pleased with the food. We were just disappointed in the lack of service after our orders were taken. read more

The Texas cheese fries were cold and hard. It is obvious they were overcooked. They should have been trashed yet they sent it out for delivery. Amazing. The fried pickles were good which is the only reason I said one star. Do better or you'll end up like Bennigan's. read more

Cold coffee, cold soup, Margareta chicken cold, beans dry look like something made days ago read more

Chili's - Chili so cold it would not melt cheese - American Near Me - Charleston, West Virginia

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Ask for Emily! She did an amazing job! Well attentive and helpful. As well as kind and not too bad looking either! The food and atmosphere were great! Do recommend it! Definitely have turned the food and service around from past experiences. read more

I was notified that I had 150 points to use that was expiring today, so I used them on a FREE appetizer...the loaded spicy cheesy fries with bacon, jalapeños and cheese with Ranch dipping sauce. I did the Lunch to Go since I work in the mall...All in all, ordering, walking time about 10 minutes...so I was extremely disappointed when it was so mushed together, cold and solid...very unappealing. The girl at the pick up point was very friendly and helpful and so was the hostess....but next time I will eat there.... read more

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Ordered to go since we were in the nice hotel across the street. Horrible! Picked up in 20 minutes, to go staff brought it to us straight from the kitchen, walked 500 feet across the street to eat, cold, old, french fries and a cold burger with barely there toppings. read more

We tried Chili's "It's Just Wings" last night and were super pleased. My husbands bone-in wings were smoked and literally falling off the bone. We tried the honey chipotle, honey sirachi, and Sante Fe (jalapeño and cilantro). They were all delicious! Delivery was free and prompt (even in that horrible storm we had last night). read more

Chili's - Boneless or Bone-In Wings Smoked Wings - American Near Me - Charleston, West Virginia

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The kitchen is filthy. The most dirtiest place i ever seen. There are roaches. Sometimes even in the food! Food is poor quality. The place smells so foul. read more

Absolutely disgusting and unsanitary. As soon as you walk in you are hit with the smell of something akin to meat soaking in dirty dishwater. We should have left then, but we were staying at the hotel across the street and everything else had a long wait list so we chanced it. Big mistake. We were seated immediately, but sat at our table for 20 minutes before our drink order was even taken. Our table was sticky and had crayon all over it. The floor was sticky and there was food spilled on the walls that had to have been there for weeks by the look of it. Our waitress was friendly, but accidentally gave one of our appetizers to the table beside us. We didn't get any silverware to eat our appetizers with because they were out. We finally got silverware when our entrees came out. I got fajitas and by husband got a burger. The meat on both smelled awful. Like it had turned and/or been cooked on a grill that has never been clean. There was also mold on the cheese. I couldn't even make it through one bite and was nauseous for the rest of the evening. read more

What a mess! 5 of us attempted to dine at the Charleston WV location tonite. We were told a 20 minute wait. We then were called on the app that our table was ready only to learn it was a mistake. Another 20 minutes went by and we discovered that we had been removed from the waitlist once we saw others being seated. I then asked if we could sit at a high top and add a stool, the hostess said yes. After moving the stool I was reprimanded by another server stating I wasn't allowed to do that. We asked for a a manger and of course they never came. We went next door to Outback and spent our money there. VERY unfortunate and terrible customer service! You really better get a handle on this location or it will be closing like everything else in Charleston! read more

The last 3 years, I've stopped by here 3 times. It gets worse every time. From wrong orders, to disgusting looking food, to waiters that argue with you about what you wanted, it's all here at the Charleston Town Center Chilis! (and apparently it will never change) The last time I went here, the waiter got our order so wrong it was shocking. The word of mouth from that story alone with keep people from going there for a while. I was also charged because I touched some stupid touch screen box, because I was so damn bored for waiting on my order, and they were just gonna let me pay it. I also had to pay to be argued with, get trash food, and nearly scammed. 30 bucks! What a deal! So much for good customer service. Sadly, Chili's is no longer edible. read more

I am giving this 2 stars instead of just one, because the waitress was awesome. After I began eating I noticed the dingy trim. Note the picture. The corn was great! Rest of the food was horrible! My daughter and I had major stomach issues within 30 minutes of leaving. I do not recommend eating here. read more

Chili's - Paint trim - American Near Me - Charleston, West Virginia

Ordered a bowl of chilli to go and got very little. Chilli was thick and dried out. To go cup was half full Nd contained mostly chips. It was also salty Nd had no beans. Last time had a to go order I end up with raw chicken from this same chilis location. So I recommend not to get any thing to go from chilis. I can't take it back when I am at work to get a new one. read more

Chili's - American Near Me - Charleston, West Virginia

Absolutely the worst service. Unprofessional staff who yell at each other in the restaurant. Lack of attention to detail. I have attempted this place 3 times and the one thing they are consistent with is their poor service. read more

I was so thirsty. Well, I was hungry, too. I was in Charleston for the state baseball playoffs. I am hoping and praying that CCHS Maroon Knights play really well tonight. Anyhow, after shopping for a while, I stopped by for an Electrician Presidente Margarita. Kellie, the bartender, was very pleasant. I could not decide what to eat. I had a craving for enchiladas but did not care for the sauce on the chicken enchiladas. Kellie said she could have the cooks put the red sauce on them. They were great! I think this is a nice place. The ONLY drawback for me is the minimal space in the restaurant. I like to sit in the bar area, but here my back is to the door. There really is nothing that can be done about that so it just is what it is. On to the championship! Go, Knights! read more

Chili's - El Presidente Margarita is great! Of course, one is never enough. - American Near Me - Charleston, West Virginia

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Three of us go in to eat. more than half of the restaurant is empty, dirty tables all around and we're told it would be 45 minutes for a table. With most of the tables empty, why does it take so long to get a seat? read more

The food and service were absolutely amazing the first time that I went. The second time around the food wasn't hot more room temperature, but it was still good. The chicken strips are amazing as well as the burgers, but I would love to eventually try one of their sizzling platters read more