I worked there for a week. I watched a cook test the temperature of mashed potatoes that was being served to a customer with the back of his hand. i loved Chili's before I started working there and will now never go back read more

Waited while plenty of open tables. (Social distancing not related). Food was below par. Everything tasted Freezer burnt. Dessert came with our meal (in which the server forgot) ask for a table seated in a booth. Server was friendly. Though not fully trained. Not recommended. We have had similar experiences at this location. But we had a gift card. read more

Great all together! The food was amazing! Staff was great. Was very clean and everyone wore a mask.

ordered from its just wings in carbondale, il (chili's) and was EXTREMELY dissatisfied and disgusted to say the least. previously, i had been eating my food in the dark (my mistake) when i realized the chicken was tasting a little rubbery. turned on the lights to find several pieces of severely uncooked chicken. needless to say, i will not be eating here again. i recommend you all save your money (although it's fairly priced) and your stomachs ! read more

Chili's - undercooked chicken - Bars Near Me - Carbondale, Illinois

Worst service ever! First, we were told our party would be seated immediately upon arriving. We had to wait approximately 15 mins before we were seated. We had two waitresses take care of us both were rude and one even rolled her eyes. We were accused of not paying for one of our meals (inaccurate) and about 5 crew members blocked the door preventing us from leaving. A caucasian family seated nearby were so rude to us and we can only assume we were treated this way for being Afrcan Americans. Once we left, we tried to call twice to ask for the managers name and were hung up on twice! I will never come here again! read more

I usually love Chili's, but I came today for my son's birthday, and the waitress was rude, but I was going to leave a tip anyways. She ran my card afterwards and I asked "was there an option for a tip?" And she said "yes I selected 20%". I was going to leave a 20% anyways, but she ran my card, and gave herself a tip, I cannot believe it! read more

The food here is always yummy! Their honey chipotle chicken crispers are particularly good and you will NOT be disappointed if you choose the 2 people for $35+presidente margs. The margs that come with the meal are massive and their flavors are delicious. 4-Stars because sometimes the service is a little slow. read more

They waste table seating because their servers can't wait on other people! Bad robot!

Tried their curbside service this evening and was pleasantly surprised. The amount of food received was the same as if we had went in and sat down; which is rarely the case with pickup. It was ready when we asked, it was still hot when we got it home and didn't taste like it had been under a heat lamp. AND The cold stuff was still cold. The only issue I had was with the app, I had to pick a dressing for our salads)which it comes in a separate cup so it's not really a big deal) but I hate wasting food. read more

Shared between 2 people the fajitas which was plenty for lunch. The fajitas themselves were very good and came with generic black beans, basic pico de gallo, low quality shredded cheese, tiny bit of sour cream and a tiny bit of guacamole. None of the sides stood out except the flavored rice. read more

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I love the customer service they give, out of the many years I have gone there it has never been a bad experience. I've had a few food mess ups but they are still so kind about it all. It is my number one place to go to eat. Thank you to all of the workers. read more

I enjoy eating here immensely! They have great food. Love the chicken crispers and the margaritas. The service is amazing

This is a chain with mediocre food. The service and staff make minimum wage. Don't get your hopes up that this location is any better or worse than any of the others. Period. read more

Great place to eat. I recommend checking in and then shop while you wait. Unlimited chips and salsa is the best.

I went there the other night for my birthday and the service was terrible. It took forever to get our food and when we did our fries were cold. This is the second time we have eaten there and our fries have been cold. Then I told our waiter that I had a free dessert for my birthday and it took over 20 minutes to get my lava cake. Then we got charged for the dessert when it was supposed to be free. The table next to us got an apology and free dessert from their waiter but ours acted like he didn't care. He even made a smart remark that I would get my cake before they closed. My husband was wanting to go there for his birthday but changed his mind. We are probably never going back there again. read more

Great food and service. All social distancing was being used. Thankfully not only is the dining reopen but the curbside and delivery is still an option. read more

I enjoy Chili's usually. Our waitress was wonderful. However, the food was not very appetizing. I ordered their pick 2 for $16.99. I got brisket and crispers. The brisket came out swimming in some sort of nasty bbq sauce. I asked for a small portion with no sauce and the waitress was quick to get that. What I discovered was the reason for the bad sauce. This was a mediocre beef roast being served as a brisket. I ate my 3 crispers, paid my $16.99+ and left it all behind. Very disappointed. read more

Please delete the mango chili chicken off of your menu. It is disgusting and horrible combination of flavors. Not only does it look like my vomit, broccoli and the rice both tasted like mangoes. it was very alarming and scary. My burps smelled like mangoes for five days after I ate this meal. I was not greeted with the "Welcome to Chili's"!catchphrase. I also did not feel God in this Chili's. If the management does not understand either of those references you all deserve to be shut down and reopened by people that understand the modern society that surrounds us. #BanMangoChileChicken read more

chilis. i like chilis. great food. good service when they are staffed. i like when i get my food and i'm like ooh ahhh very good times await me read more

these guys did a great job for a grand opening, there were some shortcoming on wait time, but the staff did there best to make things right with the customers. the food was great.. what kept coming to mind was the staff took great effort to ensure everyone was being taken care and food was prepared as expected. i enjoyed my experience at the new chili's in carbondale. they have my word of mouth vote... so, now just keep up the good job and continue treating customers as we were treated.. read more

Chili's - Bars Near Me - Carbondale, Illinois

Come on. It's Chili's. You know exactly what you're getting when you go here. It's perfectly fine. Nothing terribly grand or unique, but reliable. It's exactly like Applebees or O'Charley's or... read more

I usually love Chili's but this location is one I will never step foot in again. The waitstaff acts like it is a huge inconvenience to wait on your table and don't care if your order is right or not. Portion sizes are also noticeably smaller than other locations. I only caught on to this when I had been at another location (Fairview Heights) just 2 days earlier and the food I was served here was almost half of what I had gotten 2 days prior read more

My favorite of the big box restaurants, near the Carbondale Mall. If you join their email club, they will mail you a coupon for a free dessert and/or appetizer, good for M-Th, every week. New lunch menu is appreciated. read more

They brought me cold leathery fries. Asked for new ones. The next ones were no better. Said so. Next, the manager brought me some mixed color old fries with an oily sheen of having been re-cooked. Told them to forget it. If they have a policy of not cooking new fries until they unload all the old ones, then that should change. They did comp my burger, so good on the manager, but really. Three orders of cold old fries is just an insult to my intelligence. read more

Had to send food back because it was not cooked properly. When they returned it I noticed that they put the same steak I had ate off and had steak sauce on back on the grill and recooked it on the same grill other peoples food was being cooked on. After telling the wait staff (which was awesome), she said she would get a manager for us. She then returned to let us know that the manager deducted it from our bill but not once did the manager ever come to our table and ask the what was wrong I apologize or anything about our food like the waitress did numerous times and the waitress even stated that please give Chili's another chance it's usually not like this so it's really bad when a wait staff cares more about the restaurant than the manager did read more

My experience here was good. My waitress was fantastic. I didn't enjoy the salad but only because I don't like spring mix salad and wish regular restaurants would still offer either iceberg or romain. My daughter the chicken crispers they came out under cooked but the waitress fixed the situation and removed it from our bill. They were extremely busy so service was slow but I thought they did great for how busy they were. read more

My 14 year old daughter ate there on a school trip today. The kids broke into pairs and ordered 2/$20 meals. The total bill was $27.95. The other student gave the waitress her half, my daughter gave my debit card. My card ended up charged for the full $27.95. I called and the manager told me she could not take the students word for it. I've waited tables for 10 years I would NEVER take advantage of a child ! read more

Great food and atmosphere, not somewhere we eat all the time but when we do it's always a good. Very kid friendly. Alli was our waitress and never left us hanging, by far one of the best we've had at any restaurant lately. Never leave this place hungry!!! read more

I sit at the bar almost everywhere I go. I love this bar. Chris is great. .always in good mood and friendly. .nachos are awesome. ..I always feel welcome here no matter how busy they are. .love this place read more

Great food and service. Waitresses there are nice and make it a relaxing dinning experience.

We had a great dining experience on a Monday evening with moderate traffic flow. Our server maintained our needs without hovering. The food was timely and the good natured humor of the staff shined brightly! read more

I have never in my life been treated so terribly here. I walked in with a friend of mine and my two and a half year old. It is not kid friendly. I work as a server and hostess when necessary. And understand when it's busy there can be a wait, but you always take a name and at least say we will seat you ASAP. We were asked if need a booster, I said yes. They said give us a few minutes to find a table. We said okay. No one asked us for a name. But there was a three top that walked in behind, two kids probably around 6 and 8 and an adult were sat immediately after we were told to wait. Then a couple other two tops came in and their names were taken and called and we were flat out ignored. They didn't say a word when we left. I will be telling my family and their friends who have kids my daughters age about our treatment. I have been to other Chili's in multiple states and always have been treated fair. This has been the worst dining experience I've ever had. I will not be returning and will not recommend this restaurant to anyone. Just because a child is in tow, doesn't mean the tip will be light and considering it was already loud, if she were to yammer loud, it wouldn't have made a difference. read more

Subpar at best. The 15-20 min wait was about the only good thing here. My steak was 70% fat, the strawberry daiquiri was a frozen smoothie with very little flavor, my husband's fajaitas weren't even cut through and tasted flash frozen, the shrimp he had was cold on the plate also. Just not a good experience at all. So disappointed in the quality of food we were served. We will not be coming back here ever again. read more

We always love going to this Chili's!!! We've always had nothing but good service and great food.

We wanted to try Chili's in C'dale and found the experience excellent. The server was extremely courteous and polite and most importantly, patient. He answered our questions expertly and was very professional. Chain restaurants are not always the best at anything. This Chili's is an exception. Service was super. Order was correct. Food served super quickly. Quality of food excellent! (We ordered the "two for twenty" chicken fajitas). Facility was very clean. Best chain restaurant in C'dale. Loved the electronics at the table. Slick way to tip and get your receipt. We'll definitely return. read more

Great food and service. When we eat at a chain restaurant.We usually go to Chillis . Always great food and service

The service is why I gave it two stars, my server was great, I was meeting up with a friend to eat, I made a special request for a drink, and he and another waitress made it happen. Not only was I impressed with the wait staff's response to my request the blackberry smoothie was wonderful as well. My honey chipotle shrimp and steak dinner was served on a pan so hot it literally turned my asparagus to char. Upon my waiter setting it in front of me there was so much steam and smoke coming up I couldnt breathe (no history of respiratory problems). The charred taste extended to everything on the pan and as a result the steak which I ordered as medium rare was well on its way to well done. The only good thing I can say about the food, was that the fries were excellent(served on a seperate service). read more

Went to our brand NEW Chili's a few days after it opened. I was expecting the service to be a little slow since they had just opened, but I was amazed with they GREAT service. Our drinks stayed full our waitress knew about everything on the menu and the staff was wonderful. I am going tonight for a date with my husband. So excited. read more

Waited 20 minutes after being seated before anyone acknowledged our presents, and only after I asked the hostess if we had a waiter/waitress? The store manager came to our rescue and waited on our table the entirety of our visit. She was very nice, and food was great! read more

On Mother's Day I took my Wife for lunch with our two grandsons. The choice was hers. The waitress was excellent and the Cajun Pasta dish was amazing. The children enjoyed the games on the Kiosk. My wife had the Fajitas and she loved them the meat was well flavoured and tender . Overall it was a excellent experience . read more