Terrible roaches in cup plus more! So hello walking to the story of this terrible establishment. Walked in with wife on a Thursday evening after work about 8pm for the dinner. In this particular building there are tables separated by glass windows very close to other people dining in. We politely asked to be seated in another booth so we can eat without others in our mouth while eating, waitress said no problem but than set another family next to us even though the restaurant was almost empty. Next waitress came to take out orders and we asked to move again while explaining the qualm. We ordered drinks (asking for closed bottled drinks (root beers) chips and guacamole which came out surprisingly fast but on looking at the glass we noticed bug parts (wings plus more), the bottle were open and the guacamole was old browning like it had been pre made from another table (leftovers), the glasses also had very visible lip prints and dirt around the rim and inner. We got up informed the waitress that gave a rude face and undertone verbal sound as if she knew and didn't care. Pictures below. read more

Chili's - Bugs and dirty glasses - Tex-Mex Near Me - Arcadia, Florida

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This Chili's is clean. Service by Beth was excellent! Food was good and quick! Bathrooms were clean. This place doesn't have a great star rating, but it should. read more

Terrible management, she has half of the restaurant empty and all dirty, we waited patiently for 30 minutes while the host just passed more than 7 families just because I have a party of 5. Manager refused to see customers and we are talking about multiple parties including us leaving thanks to her bad decision of not taking care of bigger parties. Manager was not coming out to control this mess, a lot of the parties including us were asking for a manager and she still refusing to come out and she refuses to give us corporate number.. She is just hurting your business and we visit chili's pretty often (first time at this location). Manager was so unprofessional and didn't give a simple damn. Hosts advised they only have 3 servers, the bathroom was clogged and the smell was intense. It was a bye and never again situation. Please learn how to treat your customers with respect.. Poor crew going through all these Mess with no representation. 03.02.2025 @ 6pm We asked for a business card, she said goggle it! read more

Service was fine. It's not the store it's Chilis menu reduction. No moe classic nachos are you kidding me!! Just lost a 30 year customer!

Food was very good. Margaritas were also excellent. Prices were reasonable. Great atmosphere and employees were very nice.

I love beth foods always hot and she is always gets out order correct. Best chili around

Living in a small town it is difficult to find a places to eat. Chilis is now my favorite. After several visits I have never been disappointed. The food is always excellent. I usually prefer a salad and have found the all very good at Chilis. The service is always excellent. Laura the bartender managed to take care of the entire bar herself. I see all the employees pitch in to help one another! The music is fun and the atmosphere is very low key. read more

This Chili's was located next to the Holiday Inn in Arcadia that we stayed at. It was Easter Sunday and most of Arcadia was closed but thankfully Chili's was open. My daughter and I needed to get a quick meal before heading off in our separate directions and this restaurant fit our time frame perfectly. After kayaking the Peace River all morning we were starving. One of my favorite things to order at Chili's is the ribs. They had half racks on their 2 for $25 menu so we ordered that with sides of loaded mashed potatoes and corn on the cob. Our meal also came with an appetizer, we had the cheese fries and a dessert, we picked the skillet chocolate chip cookie. Service was friendly and more importantly fast. The price is great for the amount of food you get. At first Chili's seemed a strange place to eat Easter lunch but with time running out it ended up working out perfectly. I love all of the quaint historic restaurants in downtown Arcadia but when you just need a quick filling meal at a reliable chain you can't go wrong with this Chili's. read more

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We ordered the ultimate smokehouse. The jalapeño sausage was cold, the quesadilla were soggy like they just slapped some stuff between the tortillas and put it on plate. The corn on the cob was old and dried up and the garlic bread was soggy. Overall just very disappointing. However our server was amazing and tried to make it right. She was the only bright spot in our visit. As we were leaving the cook sent out really nice quesadillas and hot cooked sausage. So they get an A for effort read more

Food isn't great at all.... Much better selections than this place in this small town Would definitely NOT recommend read more

Uhm, I Thought That The Chilis Apatizers Was Great! The Egg rolls Were Amazingly Cooked And The Beer And Steak Was Perfectly Cooked

There was a time years ago when I would enjoy a stop at Chilis from time to time. I've This evening my choices were so slim I stopped again, only to be reminded why I've learned to avoid these places. Dirty, slow, unfriendly waiter, broken smelly bathroom, and food I could have gotten at a fast food joint. read more

Stoped in for a lunch and got seated right away. Staff were friendly. Food was out quickly.

My wife and I were in town for the weekend and went to Chilis. First thing we noticed the whole staff was working hard and together. We sat at the bar and Beth was amazing. She not only took care of the bar she also helped tables outside the bar. She made such an impact on us that I have to post this review. Stand up job by these guys. Keep up the good work. read more

Amazing food and wait time. The staff are really nice. The place is not dirty. Go here.

Good place to go eat with family friendly waitresses good drinks great food choices Ribs are amazing there

It's hit or miss when you come here for sit down service and take out. Some times the food does come out cold or they keep forgetting one thing in your order. The restaurant has its days where you can feel that it has been cleaned and days where you feel the floor sticky. One really bad experience here was when my sister took a bite of her burger and the meat paper that it's comes packaged in was still on it and the patty was barely even cooked. That was just pure negligence and the manager didn't even care. Perhaps because we weren't white like him. read more

I would Love to give them 5 Stars. But.. For Starters. #1 Arcadia is a small Cow Town which is know for The Gran Champion Rodeo. Everytime my guest and I are seated in the Bar area the Music is so Loud and sounds like Rap Music. My guess and I ask the Waitress if she could ask the Manager to turn down the Music because we couldn't conduct a conversation without shouting across the table. The Waitress responded by saying there's nothing we can do about it. So I told her to go get the Manager, he came out and the same response, saying the Company regulates the Music. So my response was, get on the phone and tell them the music needs to be turned down. Keep in mind Chil's is not a Bar, people aren't there to dance and get Rowdy! Most people come to have a decent meal and relax. The age bracket can vary from 21 - 80+ most of the seniors wear hearing aids. Think how uncomfortable that must be! People in General don't mind music, but for crying out loud play music that's comfortable for all ages! Most people enjoy soft Country Music or even Jazz would work compare to what their playing today! If kind of loud music continues, I guarantee you your going to loss a lot of Customers. And Keep The Volume Down to where it's Comfortable! read more

Always great service when I come here. Food tastes great and comes quickly. Reasonable prices and nice atmosphere.

I ordered the Ultimate Smoke House. The Sausage came out cold, the ribs were not great and the corn on the cob was cold. Server didn't come check to see if food was ok. My husband had a hamburger and fries and loved it. They were training an employee next to our table with an IPAD, she listened to it at a very high volume. It was very disturbing. Surely, they have an office or an area without customers to do this training. I had to raise my voice to be heard by my husband who was sitting in front of me. The restaurant could use window washing and a deep clean. I watched other servers hustling to provide good service. Mine was nice just busy hanging out with friends. I will try again and adjust the review accordingly. read more

Worst place ever. Whole place is filthy. Soot falling from overhead A/C unit onto food and table, floors dirty. Bathroom is worse than gas station in middle of the desert. Food is mediocre, service was ok,. Not worth it. read more

Will not stop back at this place again. The manage never said hello or asked if I need anything He said hello to others. The waitress. Was running all over. I've never had someone so close say nothing. Excepted my ex wife. read more

Half way between the west and the east. This Chilis is Excellent. It is 3:30 pm k Sunday. And yes. We are HUNGRY! Greeted very friendly by the hostess. Given the choice whether to sit in the bar area or at a booth on the opposite side. We opted for booth since it was more than a couple of us. Omar was our server he greeted usvery politely gave us lots of info about all the new items on their menu. He was Rockham Sockum preparing the Guacamole at the table. The Guacamole was prepared very accurate to the customary way. Except: Corp/owners. Take notice that along with the Mortar.( Bowl with the three little legs, and the Pestle. Which, is the item that you use to mash/crush herbs spices and mix the avocado in the Mortar. MAY SOUND LIKE "NO BIG DEAL" But, it saves lots of time. And YES, the Customer gets a better product. Looks Authentic & Not Tacky When done With 2 Forks:-( I ordered a two for one margarita (their house margarita) which by the way, it's very good. I also ordered their chicken margarita bowl it was FANTASTIC & HAD ENOUGH 4 LATER. Service and food here is definitely a five-star experience at least today for me and the people in our party. Hope you have the same experience and it's a brand-new Chili's restaurant they just built from the ground up. FYI they were playing really good rock music so an upbeat place:-) ENJOYYYY read more

Stopped at this Oasis in the center of Florida for a bite to eat and a drink. I was there in an odd time 3:30pm. I sat at the bar and spoke to the manager, who slammed Yelp when I brought up the reviews on the site. The bartender who was helping me was very good and helpful. He wanted to give good service, which should be easy since no one was there but me an another couple. I ordered the fajitas which came out sizzling and as ordered. I have eaten at many Chili's and this was typical of what I expect from this chain. Decent food at a good price. I'll be back. read more

Chili's - Bar area. - Tex-Mex Near Me - Arcadia, Florida

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It's okay, the servers are great! But the food is like every other chili's, just ok. read more

Not a typical chilis, smells like a dirty drain, food was cold waitress seemed like I was interrupting her. If you are looking for food find another place. Just my suggestion. Hospitality not found here. read more

My husband and I come every week for date night and we love our waitress Karen she's amazing and very attentive and always makes sure the drinks never stop flowing. We always have constant great service .!!! read more

The Service was really good food fresh and very tasty I recommend this restaurant common enjoy read more

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I could be missing the boat on this one as I don't often eat corporate food. Chilis was the second best restaurant we found in Arcadia Florida and the only one that had televisions. We ate off the new healthier menu. The menu write ups made my mouth water. Reality was a different thing altogether. Soup was an over salted broth with a few bits of tasteless this and that. The bar was good. Somebody at Chilis has been working overtime on drinks and drink specials. If you go to Chilis steal the menu as it is the best of the food experience and drink at the bar. The bar almost makes one forget the food and it would be a 3 star experience with attentive waitstaff, good drinks and sports but the food is yech, 2 stars bad food not worth the money. read more

Not a lot of choices in this part of Florida and for some reason this Chili's doesn't live up to the other ones. service has improved but food quality and presentations need some serious help. But if you're looking for cold beer, a decent margarita, and filling up the tank - it'll do as it's a long ride to the next one. read more

My family and I drove 30 minutes to eat dinner at the Arcadia Chili's. When we arrived the restaurant was at most 30% capacity. So I figured we would be seated right away... NOT. After standing at the front for over 5 minutes finally a waitress came to the front and asked how many. We had a party of 4 and she said we had to wait at least 20 minutes! And they were nearly empty! I asked so can we sit in the bar area? And she said no, no one will take care of you there in a very rude manner. She then tells us there are 2 couples in front of us and they have been waiting for longer than us. She didn't want our business at all. If I knew the owner of this franchise I would call and warn them about how poorly managed this restaurant is! read more

To be honest ever since the previous bartender left things were already going downhill. Now it is just disgusting, the building has not been maintained in years I have thought of goMing out there myself with a power-washer just to give it a fighting chance. The service is incredibly slow ; two hours for our food and either it was undercooked, burnt, or it had too much salt. The bathroom was grotesque as well. read more

Steak was dry and bland,restaurant was dirty and service was not good.Probably the worst experience i have ever had at a Chilis

Stopped in on our drive back from Disney and we have been a many Chilis before, this one definitely compares. We always see fast service which means this is a good, consistent food restaurant chain. The staff was so friendly and definitely helped us figure out what we wanted to eat. The waitress here was on top of refilling our waters. My Bacon Cheeseburger and french fries came out fast and without a problem, that is sometimes hard to do at chain restaurants. This also seemed to be where the some of the locals hang out and that means its good or the service is good. That service was good and the food was good too. read more

Great service, good food, decent music. Can't beat it if you're on a budget either. The waitress was very friendly and dealt with my (very) picky ordering. read more

Chili's - Cool drink ordering system, you order straight from the table. - Tex-Mex Near Me - Arcadia, Florida

Sure is nice to be back in the south east where Chilis gives 2 for 1 drinks and free chips and salsa when setting in the bar. Why can they do this in some many states but not where I live in North West Arkansas????? Thanks for the great service and food here. read more

Wonderful service here all the time! I can't say I've ever had a bad experience with the staff. Great food and always a great environment. Wait staff actually talks and makes conversation with the customers it's very nice. read more

Regret no free chips and salsa in the bar, was a definite plus. Service in the bar depends on who is working, some days great, some days so-so read more

I never really liked chillis but I feel like they have improved a lot since the last time I went there. The food and drinks were good and our server Kim was great! read more

While driving across the state there really isn't much food options. I felt compelled to write a review for this chili's because it was a great experience. Food was fresh and cooked well. Service was great. Large glasses of cold beer. Only wish they had more on draft. Great choice for the limited selection in this area! read more