Thank you so much to Kaylin and Adrian for their great customer service tonight at the Crabtree…read moreMall location!! Made shopping so pleasurable!!!

Hailey (Liz) was the best! She helped me find the BEST dress for an upcoming wedding. She was so…read morekind, relatable, and personable. Plus the dress was in my price range! We went through probably 7 dresses before she found a PERFECT dress! I'm so thankful for her and the super friendly environment she brought to a fairly stressful shopping day! 10/10!

Thank you Hallie for my wonderful experience today! You definitely turned around a not so great…read moreexperience I had a few weeks ago! Hallie was very attentive, helped me pick sizes, checked prices, and was extremely pleasant. Both store associates were amazing! They both showed excellent customer service! Great job!! I can't wait to wear all of the items you suggested for me. The store was extremely neat, everything was folded nicely and placed in sized order.

Had a blast shopping at this Madewell. The staff was delightful and Finn(gosh I hope I got the…read morename right!) was AMAZING!!! He made the shopping experience so much fun. Truly genuine group of people who work there. Thank you all

This is a good size store. All the workers I encountered were super pleasant…read more Had all the sizes in the items I looked at. Large selection of clearance items which I like - you can snag a good deal. There shoe and bag selection seemed a little smaller than other stores but they actually had an area for you to sit and try shoes on - which I really like. Will definitely be back. I love Madewell and find them to be much better quality and price than their sister brand J Crew.

The associate who found the sweater I bought was very sweet and engaged. However, the young girl…read morewho rang it up signed me up for a new credit card without my permission. She explained that the company was upgrading everything and that I needed to give my information again. I told her I did not want a NEW credit card, as I already have a Loft CC - and that I do not want her to 'ding' my credit. She assured me none of that was happening. But that is exactly what she did. Now I am unable to access both the old and the new accounts. The CC company nor Loft is able to access either. I have spent 2+ hours on the phone today trying to correct this. So far, I can not access my new (unasked for) account or the old. I am unable to pay the card. All because a sales associate told me something untrue. I will be canceling my card as soon as I pay it. And I doubt I will shop at loft again.

Sales staff need to be more pleasant. Great layout and…read moreshowcase of products. I usually buy online but will occasionally stop by.

Crabtree is probably the best mall we have in the triangle, though, parking can be a nightmare…read more I mainly go to Crabtree for Minerology, my all time favorite shop in NC. I have been to Lush, Lego, Yankee Candle, and Bath and Body Works here. Every shop we've been in had great employees and the stores were always clean. The mall in general is clean and bright and there's a ton of stores to shop around in. Minerology used to have two other locations but they closed down and stayed with one main location at Crabtree, so I'll make the long drive for my favorite place. The staff there are super knowledgeable about the fossils and minerals. They are very friendly and kind people and will help you find something special to bring home. They also do live sales occasionally on their Instagram. Many of the rocks in my collection came from here. Though Crabtree is far and I'm not a fan of their parking, I will always come back as long as my favorite stores remains!

I've been coming to this mall since I was a child and it's cool to see how it has changed and…read moredeveloped over the years. They have a good variety of shopping and food options. Stores come and go, but it's always been a good mall. I've noticed they have a more speciality & asian shops as of late. I really like checking out the Eloise store, even if I don't end up getting anything (they have really cute and niche stuff). I love the photo op background they put up near the food court!

I went to the pre-grand opening at Nordstrom Rack & there was a huge turnout. The store is located…read morein a shopping plaza with other businesses so there is shared parking in front & the side of the business. During the opening many of the parking spaces were filled. When we arrived we had to wait for a few minutes prior to us being able to enter the store since there were so many people inside. All of the employees that we came in contact with were very friendly, enthusiastic, and helpful. There were a lot of nice items including shoes, purses, and clothes for sale. Employees also gave out wine, water, cookies, pretzels, and bags with purchase. There was also a DJ. More giveaways & sales will be available for the grand opening on Thursday.

Wonderful experience! I attending the VIP soft opening two a days before the store officially…read moreopens! The inventory is amazing! So many nice brands, the layout is beautiful, the fitting rooms are extremely large. Parking is good. The entire staff was so nice and helpful. I'm so glad this Nordstrom Rack is right in my back yard.

Totally spent a-lot here but timeless pieces and worth every penny!! will b back!…read moregreat customer service....impressed!

I was frantic trying to find a replacement dress for a wedding as my original one was destroyed by…read morethe dry cleaner (rage). I came in and the sales team was amazing and although I didn't get a dress at the store, they pointed me in the direction of something amazing that I was able to overnight in my size. Thank you thank you! Excellent customer service and stunning selection. 10/10.

2.5 stars. I'll round up because the clothes are really well priced and affordable. The store is…read morecompletely color coded and sectioned off by blouses, dresses, jumpsuits, pants, accessories, etc. It's a great layout that makes shopping experience aesthetically pleasing and sophisticated. I've had luck with finding some staple items here for fair prices. $30-50 for a nice blouse or casual dress. The reason the rating is so low is because of the manager who oversees the store. She isn't there every time I have gone in, and the experience is better without her. She seemed very standoffish and was short with me at checkout. Very unapproachable. HELLO, this is retail. On another note, the lighting in the fitting rooms is excruciatingly bad. I feel like I have gained 10 lbs every time I look in the mirror. It is very unflattering and often causes me to put the items I tried on back.

I walked into the store on Sunday 5/15 in the afternoon and the girl working stared at her phone…read morethe entire time. Most stores in VD welcome in their guests, but this store did not. The store was oddly quiet, no music playing; the only sound you could hear were your thoughts and the traffic passing by outside. The store was over cluttered and not much space to walk. Probably won't be going in there any time soon.

I was gifted a dress from here that I didn't really like and wanted to exchange it for an item that…read moreI would actually wear. Their exchange policy is insane. Instead of exchanging for the amount that you actually paid for it, they will only exchange it for the current price, so in this case, the person who gifted me the dress paid $45, but since they were having a sale, I was only allowed to exchange it for something that was (the sale price of) $30. That is such a bizarre return policy! Ultimately, I didn't find anything in the store that I would wear, and if I did see something they only had sizes medium-XL. Most of the clothes seemed like really cheap quality, fast fashion items that would disintegrate faster than a Kleenex.

This store sells really cute vintage style clothes and accessories. I have bought several items…read morefrom the store, but on this occasion I didn't see anything that caught my eye. It seemed that they had a lot more novelty items this time than I had seen on previous occasions. I didn't interact with any staff nor see any offering to help within the store.