There is a younger woman that has started fairly recently at Chicos in Eden Prairie. I have had two experiences with her. One was a couple of months ago. I walked in the store, it was empty. She was behind the counter on her phone, scrolling. She did NOT even acknowledge my presence. Never spoke to me, never looked up from my phone. We left. I figured she would not last. Imagine my surprise when I walked in yesterday and she was behind the counter. the store was a shambles, there were boxes all over by the counter and two women working. I had placed an online order the day previously. I had not gotten a notice that it was available. The day was Sunday July 5th. I was out and about running errands, and I called to see if by chance the shirt I ordered was available. No one answered the phone. I asked the other woman for help at the counter. She promptly told me I couldn't expect my order to be ready, I said, "that is why I called to see if we could find the shirt, you didn't answer." I then was lectured about the procedure, she tried to find my order. I told her I had the order confirmation and that the website said the inventory was available online. She wasn't interested, couldn't find my order and continued to tell me that I would have gotten an email if my order was ready. Then the young woman decided to get involved. She asked when I placed the order. I told her yesterday and then she proceeded to tell me their process all over again (this had already been communicated multiple times by the other person). By now I was frustrated, I told her, I understand but I called. She looked at me and said, "that was not necessary, I'm just trying to help". I felt talked down to and lectured and the young woman was very rude to me. The sales associate that was helping me, then found the order. Said, they didn't have the shirt in stock and that normally, if they didn't have it the order would be transferred to another store. I left. Got in my car and got the order cancellation notice. From my car I called Edina Chicos and a very nice woman answered the phone right away. She checked stock for me and set the blouse I wanted aside and I picked it up. I did ask, and she said, that absolutely not, if an order could be filled, it was NOT transferred to another store. So Eden Prairie sales person lied. I have shopped at Eden Prairie Chicos for MANY years and will not go back. Edina, Galleria service is 100000% better. read more